Arrived fast and perfectly priced. I have used 1a auto in the past, very happy with they way they conduct business
My husband was very pleased with the exceptionally good quality of the floor mats I bought him for his car.
We are glad to hear it Colleen! Quality is our middle name! Thank you for your purchase!
Every Part i've purchased from 1A Auto has been the right part and showed up on time or early. 1 A Auto is my "go to" for parts.
Awesome! We're happy to hear this. Looking forward to helping you with your next repair, Mason!
Just keeping it short. Ordered on Sunday and had it Tues. No extra charge. Product is good quality and saved me a ton. Will order from them again!
Glad to hear it Michael! And you are correct: There is no extra charge for same-day shipping! We look forward to assisting you with your next purchase.
The item came quickly and well packaged. This thing required at least 100 characters, I hope this is enough.
Thank you, this is more than enough! We appreciate you taking the time to share your experience with us, Alan!
Parts fit my older Chevy and the price was fair in my opinion. Videos on installation were very useful.
Thanks for the great rating, Bob!
I have had nothing but good experiences with them. Always get exactly what I ordered within a couple days.
That is fantastic to hear Robert! Thank you for your continued endorsement of our company and we look forward to assisting you with all of your future car repairs.
I have bought two replacement items and items always come way ahead of estimated delivery date! Love it!
I was able to have all most everything done for Less thanks to 1A Auto, even though there was 2 missing parts they replaced them as soon as I contacted them.
I Ordered Headlights For My Vue They Make My Suv Look New Again Came With 2 Bulbs InStalled, Only Bulbs I Had To Buy Were Turn Signal. Great Price For That I Bought. Picture of before And After.
Brenda, thank you for taking the time to write this review! The before/after of your vehicle looks great!
Great service and pricing. Customer servicing was prompt and helpful will come back again. Free shipping a+
1AAuto shipped my items fast and they arrived in new condition. The quality of the part was excellent, I will buy from them again.
Happy with everything I've got from 1aauto done order a fuel pump and oxygen sensor and haven't been let down yet
Hi Chase! And we guarantee our best effort not to let you down. All of our parts are quality tested with a history of longevity. Thank you for your review and we look forward to assisting you with all of your future car repairs.
Excellent video tutorial on the repair I needed to make to my wife's vehicle. A1Auto is a A+ class act!
Nice work! Happy to hear our videos helped with this repair!
I ordered a blower motor resistor on Wednesday night at 7:30 pm and chose the 2 day shipping, as I needed the part by Saturday. 1A Auto uses UPS for their deliveries; and although Saturday was Veteran's Day, UPS delivers on this holiday. I tracked the order and the part arrived in the UPS store near me on Friday Nov. 10, so I was sure I would get it on time, but I did not receive the part. I checked my email and saw an email from UPS saying that the item is scheduled for delivery on Monday, Nov. 13, five days after I placed my order. The cost of the 2 day delivery was $13.73, which I may as well have flushed down the toilet because this was a wasted charge. I called customer service and was told that 1A Auto has a contract with UPS and that they are contracted to deliver parts on week days only. The customer service rep stated that there is a disclaimer about 2 and next day shipping on their website stating this; and there is. However, I have never come across this issue with any other online merchant in all my years of online shopping. When I see two day shipping, that is what it means to me, and most likely to everyone else who chooses this option; so naturally, one would expect their purchased items to be at their location in 2 days period, not 2 business days. In my opinion, this is a method to milk extra money out of the consumer. I told the rep that I was not happy about having paid for 2 day and receiving my item 5 days later and that I would not be purchasing another item from 1A Auto. She told that that was my option. This shows how little they value their customers. Customer service is everything, so I can see why they are receiving such bad reviews. BUYER BEWARE, as the saying goes. I will be posting another review once I get the part I ordered noting its condition and quality.
One new shock broke a seal, called and got a replacement under warranty took about a week. Thank you for your great service.
The parts are of the highest quality a lot better than what I took off. I will continue to shop at 1A Auto.
David thank you so much for your kind words. As we like to say at 1A Auto, "not all parts are created equal." We look forward to assisting you with your next purchase.
It was easy to look for the parts. I could install by myself with the video clip. The parts are newer than my car's model. They work fine.
Glad to hear it Franklin! And kudos to you for replacing the part yourself and foregoing the expensive mechanic shops! We look forward to assisting you with your next purchase!
Oredered the wrong part and the A1 people made it easy to correct problem and with a great price, will use them everytime I need parts
Overview
1A Auto has a rating of 2.2 stars from 506 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with 1A Auto most frequently mention customer service, return shipping and wrong parts. 1A Auto ranks 763rd among Auto Parts sites.
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- Westford, MA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are glad to hear it Adrian! Our customers are our top priority. We look forward to assisting you with your future car repairs!