Overview
1stDibs has a rating of 4.6 stars from 472 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 1stDibs most frequently mention customer service, good experience and free shipping. 1stDibs ranks 14th among Home Decor sites.
I AM OBSESSED WITH 1STDIBS! Honestly, I can't say enough good about it. An absolutely incredible experience with items you can't find anywhere else at amazing prices. The best find of the year!
I am obsessed with this website and how everything has gone so far
Item arrived damaged from shipping. Poorly packaged by seller. $2300 and have yet to hear back from 1stDibs in 4 days.
Quite easy to accomplish entire procedure and complete submission of offer.
I have a lot of trouble saving items that I may be interested in. There isn't the usual cart.
Clear description and pictures of items for sale. Quick response and good experience from seller. Would recommend to others.
Excellent shopping experience. Detailed description, excellent photos and an amazing seller. Everything is perfect!
Truly an atrocious company. STAY AWAY!
Their lack of customer service is beyond. I would much rather deal with the seller directly on a platform like InCollect.
Offer taken off internet. Can. Not get help from you This is my second offer on sme item. Miserable experience for a qualified and former customer.
Easy to find and compare similar items. All the important information is provided for each item.
Thanks for making this so user friendly!
1st Dibs is not only enabling bad business practices by their sellers but is complicit in them. Last month I ordered 2 pillows worth a total of $1115. The pillows were no longer in stock and instead of alerting me, the seller chose to send a similar set and included a note for me to reach out to them directly if I had a problem. (please see contrasting photos of pillows ordered versus pillows recieved). Three weeks later, endless phone calls to 1st Dibs, texts/phonecalls back and forth with seller, and an unwanted trip to UPS...I am still down $116 and am initiating a credit card dispute if I'm not refunded by the end of the day. Insult to injury, after reading through the1st Dibs customer reviews of this seller, I learned I'm not the only customer who received a similar "bait and switch."
This leads to the most egregious part: When I attempted to write a review of this seller on the 1st Dibs website, I found there was no longer a "review" button option for this seller. I reached out to 1st Dibs and received the following response from Rachelle from customer service:
"After discussing with the relevant team, they let us know that the orders that have been returned, do not have the review option on the 1stDibs system. We apologize for the inconvenience caused. Unfortunately, you cannot leave a review for this order."
The WORST customer service response to date.
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- New York, NY
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members