Overview
2Checkout (now Verifone) has a rating of 2.7 stars from 147 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with 2Checkout (now Verifone) most frequently mention customer service and credit card. 2Checkout (now Verifone) ranks 9th among Payment Processing sites.
Update, in a pretty prompt response to this review, they apologized and offered a refund. Based on that customer service and the quality of the product I purchased I've updated from 1 star to 3. If the refund process and cancelling auto renewal was more clear and easy, an even better rating would be given.
I bought a product through them from Easus. They subscribed me to a monthly subscription and only provided pretty complex instructions on how to cancel after they charged me a renewal. I would avoid this company at all costs. I immediately sent a refund request and it was denied.
I am falling short of adjectives to praise Avangate. As the owner of a small software company, I have been struggling to get hold of new customers. Thankfully, I found “Avangate Standard”, a tool designed for businessmen like me. The program allows us to personalize the features as per our requirements. My company can now quickly access payments, indulge in a range of advanced merchandising, and support the customers appropriately with the help of this excellent software. Well, as your company grows, if you need a better solution you can always opt for “SkyCommerce Suite”. I have heard from my friends that it is perfect for larger establishments.
I'd suggest 2Checkout to any company that has to deal with a lot of online billing and likes to have many happy customers.
I've just had a refund request managed through their service in a timely manner and with a great customer support.
Please activate card payments again not only through paypal
Hello!
Thank you for contacting us.
We appreciate you taking the time to bring your concerns to our attention!
We have made some changes to the checkout flow, and the credit card options such as Visa, and MasterCard will be processed only via PayPal. The process is intended to allow the customer to complete their orders as guests and simply insert their details via their PayPal account.
Additionally, transactions made using AMEX, Discover, and JCB are processed using the credit card option available in the checkout cart.
Please consider checking your eligibility for the 2Monetize price plan (which has them enabled) with our Sales team at info@2checkout.com.
We apologize for this inconvenience, and we thank you in advance for your understanding.
I had my doubts about opening an account on 2checkout reading so many user complaints, but I gave my vote of confidence and opened the account a few months ago. I had a lucky with my business, I made my first sales, a little over $ 1000usd, enough to pay some debts. But today they had to send me my money and I find that my account was restricted, they do not tell me the reason, they do not tell me that I have to send to normalize my account and the support does not respond to me... If someone from the 2CO team reads this and can solve the problem, my merchant code its **************
Hello, Gustavo! Thank you for taking the time to leave us a review! We apologize for any inconvenience you may have experienced. After a review of your account held by our Risk department, their findings initiated the immediate action to close the account and stop processing payments for your business.
Your account has been suspended effective immediately, pending closure. The total remaining balance on your account will be reviewed for a final payment after 180 days from the date of the last complete sale; please note that these funds are held to cover any potential refunds or chargebacks that may be received during this timeframe, and prevent your account balance from becoming negative.
We sincerely apologize for any disruption that this may cause you or your business, but must adhere to banking regulations. We wish you and your business great success in the future.
Thew allow certain venders to cheat consumers. They try to have knowledge of products, however not enough to make a decision on if the product is any good or not. Never again.
Hello! Thank you for taking the time to leave us a review! We are very sorry if we have caused you any inconvenience. We can assure you that we are taking the satisfaction of our customers very seriously and we are sorry if we did not live up to your expectations. If you need further assistance, please let us know at service@2checkout.com.
Before Verifone Aquisition 2Checkout services were great. Now I am little disappointed to your customer support and quality of service.
Hi Jamal,
We appreciate you taking the time to review our services and we apologize for any inconvenience you may have experienced.
Could you please send us an email at supportplus@2checkout.com with the necessary details, so we can help sort this out?
Looking forward to hearing from you.
I use it for over 10 years, since 2009. Back then they were called Avangate. The service is great, I highly recommend 2Checkout.
Hi Dmitriy! Thank you very much for your kind words. We’re grateful for customers like you and we hope that you stick with us for years to come!
I have just successfully come out the other side of battle with Avangate, having had to opt for litigation through PayPal to obtain full refund for software that didn't work. If it smells like scam... avoid.
Just today I was charged 49.95 to my card whilst playing a the new Legend of Zelda Game. I've never order any thing from them and did not know they even existed until after I quit playing and checked my phone alerts. Be warned, avangate may be accessing you bank card or account information using hackers.
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- Alpharetta, GA, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you very much for this valuable feedback, Bassem. We're glad we could help!
Once again, we would like to apologize for the inconvenience we might have caused.
We remain available if you have any further questions or concerns. Feel free to contact us directly at support@2checkout.com anytime.
Thank you very much for your patience and understanding.