• 6pm

2021 CUSTOMER CHOICE AWARD

6pm

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Overview

6pm has a rating of 3.2 stars from 394 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 6pm most frequently mention free shipping, name brand, and great deals. 6pm ranks 12th among General Apparel sites.

  • Service
    76
  • Value
    75
  • Shipping
    75
  • Returns
    58
  • Quality
    74

This company responds to reviews, but usually not within the first month

Positive reviews (last 12 months): 60%
Positive
3
Neutral
0
Negative
2
15
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How would you rate 6pm?
Top Positive Review

“Sweaters”

Aidar L.
3/24/24

Good shipping time. Ordered size large which ran a little big. But, overall I'm satisfied. Unfortunately, even though I like the men's clothes that's carried I won't be ordering anything else from them. Temu carries nice clothing also, but they always have free shipping. This company does not

Top Critical Review

“WHERE are my shoes?”

Donna S.
9/14/24

I was so excited to find my size in a certain Donald Pliner loafer. Ordered, paid for, waited and waited. Bottom line - never got the shoes. No offer to track why or send another pair. I did get a credit abt. 5 days later. But I'm Still looking for those shoes. No Photo cause No Shoes.

Reviews (394)

Rating

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Reviews that mention popular keywords

customer service (90)
Thumbnail of user emmar131
Texas
1 review
1 helpful vote
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July 3rd, 2019

I have been shopping with them for over 10 years and they never disappointed me. I buy designer clothes and shoes that are more at Nordstrom and Dillards!

Thumbnail of user rachelg418
California
1 review
6 helpful votes
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May 7th, 2020

I bought a pair of ASICS women's sneakers on Amazon that were purchased through the 6 PM website the shoes were counterfeit I ordered a size 6 1/2 and they probably were 5 1/2 and I compared them to another pair a real ASICS I have and they were not the same quality
Obviously these were knock offs do not buy from the 6PM website

Thumbnail of user variniap
Justin F. – 6pm Rep

Hey Rachel,
Sorry the items you ordered were not as expected. We only sell merchandise from legitimate merchants. I'm a huge Asics supporter and have several of their products. I know how disappointing it can be to have their items without the same quality. I hope Amazon was able to rectify this issue. In the future if you order directly from our 6pm website, our 6pm customer service team can assist you with any concern. I hope you'll give us another chance to make things right. Thank you: https://www.6pm.com/contact-us

Thumbnail of user maryj272
New York
1 review
0 helpful votes
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April 21st, 2017

I recently bought a pair of Brooks for myself they were very nice not only did I get my sneakers and they fit me great I actually got them earlier than what I was told with that experience I decided to buy my daughter a pair of sneakers and had the same experience got them before I was supposed to and they were great quality great product great people

Thumbnail of user variniap
Justin F. – 6pm Rep

Thank you for your review! :)

Thumbnail of user kristyc123
Ukraine
1 review
0 helpful votes
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June 29th, 2021

I ordered several things at this online shop. I found it easy and my delivery comes to me as I planned. The quality of clothers was ok and the price for all was really good.

Thumbnail of user variniap
Justin F. – 6pm Rep

Thank you for taking time to provide us a review.

We are very pleased you are enjoying the price and timely delivery.

6pm.com

Thumbnail of user paolap12
DO
1 review
10 helpful votes
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January 12th, 2018

Bought Coach sneakers and 2 Steve Madden bags. They where al fakes. Plastic, uncomfortable, badly made, low quality. Never buying or recommending this site. It's a hoax!

Thumbnail of user villanuevas
Georgia
1 review
1 helpful vote
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November 4th, 2017

I have been eyeing a couple of shoes on 6pm and have noticed that the price had been increasing everyday for about a week. One pair went from $231 to $338. How coincidental that theses REDICOULOUS INCRESAES occur just a few weeks prior to their Black Friday 15% off site-wide sale.
NOT COOL 6PM. Consumers arent as stupid as you would hope.

Thumbnail of user variniap
Justin F. – 6pm Rep

Thank you for the feedback and allowing us to provide more information regarding our sales policies. We are a deals site and as such, we have daily and weekly sales and specials. Our prices do fluctuate but we would not intentionally raise prices for a specific deal or sale. Our pricing is still below MSRP and we sincerely apologize for any confusion or disappointment regarding the pricing of the item you were looking at. Thank you and please reach out to us if you have any additional questions or concerns.

Thumbnail of user chyo
Nigeria
1 review
9 helpful votes
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April 26th, 2014

TERRIBLE... SOMETHING FISHY IS GOING ON HERE. I am an avid buyer of dresses from Tahari, London times, Calvin klein, Jessica Howard, etc. this I have been doing for many years. I was introduced to 6pm.com recently and was attracted to their almost ridiculously-low prices for dresses. So, I order 6 dresses: Nine West, London Times, connected Apparel, at the unbelievable price of roughly $25 dollars for each dress. Holding my breathe and hoping it would be the real McCoy.
As I brought the dresses out the packaging, my heart sank at what I saw. The London times dresses just shoved into plain, plastic bags, the others tackily packed; BUT WORST OF ALL, THE DRESSES LOOKED LIKE CHEAP IMITATIONS OF THE ORIGINAL BRANDS! ( and mind you, I KNOW ORIGINAL!) I was so dissapointed and really dont understand how this can be allowed to go on a place like america, with all the controls and regulations... BTW, I couldnt return them coz I couldnt make the returns window.

Thumbnail of user donnal5
Rhode Island
12 reviews
55 helpful votes
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November 13th, 2010

I wrote to the BBB about them. They would not take shoes back that were MUCH narrower than a nornal width. I could not wear them. I will never use them again. Stick with DSW or Zappos!

Thumbnail of user gulnaraa
Canada
2 reviews
10 helpful votes
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August 25th, 2015

I was going to buy, now for sure after so many bad reviews they lost their customer, thank you for saring, you saved at least one custome from trouble, thank you

Thumbnail of user robertd273
Georgia
1 review
0 helpful votes
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February 5th, 2017

I ORDER A LOT OF ITEMS FROM AMAZON AND THIS TIME I ORDERED A PAIR OF MERRELL BOOTS THAT I NEEDED FOR WORK AND AMAZON PROCESSED MY ORDER FROM 6PM AND WHEN THEY CAME IN THEY WAS A SET OF USED BOOTS WAITED A WEEK FOR THEM TO COME IN NOW I'M HAVING TO RETURN THEM TO AMAZON AND WAIT ON MY MONEY BACK. A customer service representative sento me a response and I I called the 6PM toll free number and spoke took a lady named Paulline and explained what happen and it took about 30 minutes but she fixed my issue and I ordered another pair of boots and they came in the next edition day. Thank you Paulline and 6PM shoes for fixing my issue great work

Tip for consumers:
The only tip is don't use or buy from 6pm

Service
Value
Shipping
Returns
Quality
Thumbnail of user variniap
Justin F. – 6pm Rep

Hi! We are sorry to hear about your experience. This is not the level of quality we want to offer our customers. If you have received a used or defective item, please call us so we can resolve this. Thank you! 1.888.676.2660

Thumbnail of user nancyn61
Florida
1 review
2 helpful votes
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March 14th, 2018

I bought a pair of Vionic flats from 6pm and had to return due to sizing. It cost me $8.95 to return! Amazon and every other online retailer offers FREE let me repeat FREE returns. TOTAL SCAM!

Thumbnail of user variniap
Justin F. – 6pm Rep

Hi Nancy - we are sorry for any misunderstanding regarding our return policy. We are a deals site and in an effort to keep our pricing as low as possible, we do not offer prepaid labels. You can find out more about our return policy here: https://www.6pm.com/return-questions

Thumbnail of user marthad45
South Carolina
2 reviews
1 helpful vote
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October 21st, 2017

I have only purchased shoes 4 different times. The prices wer great for quality shoes Halfinger wool shoes and Aasics walking sport shoes... all quality and still wearing them. Speedy deliveries!

Thumbnail of user variniap
Justin F. – 6pm Rep

Thanks for the shout out, Martha! We appreciate you!

Thumbnail of user jimd153
Illinois
2 reviews
0 helpful votes
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August 10th, 2017

Good Website for online puchasing Clothes and shoes and many more things. Delivery is also Fast, i bought Woodland shoes for me and the quality is very Good.

Thumbnail of user lisaf32
California
1 review
3 helpful votes
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January 16th, 2014

I have ordered 4 times from this site and TWO of the four times, they sent me the wrong item. Nothing even CLOSE to what I ordered. The first one, they wouldn't give me a refund until I sent item back and IIIII HAD TO PAY THE RETURN SHIPPING. I thought it must have been a fluke, and ordered again from them because they have a wide array of swimwear. This time, wrong item again, only apologized for the inconvenience, IS paying for the return, but now what I orig ordered is not available!
They really REALLY STINK.

Thumbnail of user rickh226
California
1 review
3 helpful votes
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August 16th, 2018

You must pay for any return... regardless of situation... i will buy elsewhere

There are just too many other great websites to buy from...

Thumbnail of user variniap
Justin F. – 6pm Rep

Hi Rick - we sincerely apologize for any confusion or disappointment regarding our return policy. We are a deals site and in an effort to keep our pricing as low as possible, we do not offer prepaid labels. You can find out more about our return policy here: https://www.6pm.com/return-questions

Thumbnail of user kacieg1
Washington
1 review
1 helpful vote
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October 17th, 2016

I ordered a pair of Roper brand round toe fringe and studs boots from 6pm for $84.99. I bought them the second I saw the price because they're retailing everywhere else for between 149-186 and I had been just dying for them! Of course I didn't read the reviews until AFTER I submitted my purchase and I became so nervous I ALMOST cancelled my order. I was freaking out since there are so many people who didn't get what they ordered and were forced to pay the return shipping as if it were their fault, and that most of those reviews were people ordering shoes or boots!

Anyways, I tracked the package and discovered it had already shipped. I couldn't cancel! I sat nervous for 5 days halfway expecting to be out $85.00! They arrived today PERFECT! Exactly what I ordered, in flawless original Roper box complete with tags on each boot strap and tissue paper inside to keep them from becoming misshapen during shipment. I was so excited! Maybe I just got lucky. Idk. I don't mean to dismiss the frustrations of other customers, but my transaction was so perfect that it almost made me wonder if some of the negative reviews aren't written by other companies who are tired of losing business to 6pm's absolutely unbeatable prices!

Anyhoo, I love the boots! Love, love, love them! Luckily I already knew exactly how Ropers fit me so I didn't have to worry about a return for size reasons. And even luckier still, 6pm sent exactly what I ordered for free at close to 100 bucks less than everyone else! SCORE! If you know how the brand you're buying fits you, I say go for it! I'm supper happy that I did!

Thumbnail of user donaldm969
California
1 review
0 helpful votes
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September 8th, 2021

I have been buying from 6pm for over three years. Only had to return something once. No issue highly recommended to everyone.

Thumbnail of user variniap
Justin F. – 6pm Rep

Hello Donald,

Thank you for taking the time to place a review about 6pm.com.

We appreciate the kind words and your continued loyalty as a customer.

6pm.com

Thumbnail of user krisb23
Colorado
1 review
7 helpful votes
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October 31st, 2013

They are terrible! They ship for free but gouge you in returns. It's just a big scam. Don't ever shop there.

Thumbnail of user abdulhakima4
Nigeria
5 reviews
1 helpful vote
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April 19th, 2021

Easy to use website with good & lovely description of material and designs for products.
Good service. My order arrived promptly."

Service
Value
Shipping
Returns
Quality
Thumbnail of user danielm335
New Jersey
2 reviews
8 helpful votes
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May 5th, 2017

Bought boots for my wife from this site and she did not like them. Trying to return and what a nightmare.

Thumbnail of user maryd83
Florida
5 reviews
9 helpful votes
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December 30th, 2017

Nothing but good things to say about 6PM! Huge selection! Great service! Awesome prices! Terrific customer service! I'll be BACK!

Thumbnail of user dcb3
Nigeria
4 reviews
4 helpful votes
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September 5th, 2020

This is an amazing, best online business I've ever seen. They are always punctual and humble.
They give cute discounts.

Thumbnail of user terryh632
California
1 review
1 helpful vote
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March 14th, 2021

Great shopping experience overall. I ordered Guess's t-shirt. It is quality and nice. Will reorder it again for sure.

Thumbnail of user olivert53
Canada
2 reviews
22 helpful votes
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June 5th, 2020

Several times to buy shoes here. Everything suits me. Shoes delivered in a few days. I bought very cheaply

Thumbnail of user dominickh25
Germany
2 reviews
4 helpful votes
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April 1st, 2020

I like their services and the quality of the clothes is also great. Can recommend them to everyone, d

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From the business

Your premier destination for discount fashion. Save up to 75% off retail on authentic name brand styles for the whole family. Exclusive deals you won't find anywhere else on shoes, clothing, handbags and more!

Business History

6pm.com is a subsidiary of zappos.com and amazon.com.

Company Representative

Thumbnail of user variniap
Justin F.
6pm.com Account Manager
Usually responds not within the first month

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