• 6pm

2021 CUSTOMER CHOICE AWARD

6pm

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Overview

6pm has a rating of 3.2 stars from 394 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 6pm most frequently mention free shipping, name brand, and great deals. 6pm ranks 12th among General Apparel sites.

  • Service
    76
  • Value
    75
  • Shipping
    75
  • Returns
    58
  • Quality
    74

This company responds to reviews, but usually not within the first month

Positive reviews (last 12 months): 60%
Positive
3
Neutral
0
Negative
2
15
See all photos
How would you rate 6pm?
Top Positive Review

“Sweaters”

Aidar L.
3/24/24

Good shipping time. Ordered size large which ran a little big. But, overall I'm satisfied. Unfortunately, even though I like the men's clothes that's carried I won't be ordering anything else from them. Temu carries nice clothing also, but they always have free shipping. This company does not

Top Critical Review

“WHERE are my shoes?”

Donna S.
9/14/24

I was so excited to find my size in a certain Donald Pliner loafer. Ordered, paid for, waited and waited. Bottom line - never got the shoes. No offer to track why or send another pair. I did get a credit abt. 5 days later. But I'm Still looking for those shoes. No Photo cause No Shoes.

Reviews (394)

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Reviews that mention popular keywords

customer service (90)
Thumbnail of user isaace55
Virginia
3 reviews
2 helpful votes
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September 24th, 2021

I have been buying from 6pm for over 3 years. The quality of the shoes is always good and not a knock off. I have also got some awesome me s clothes.

Thumbnail of user federicoc44
Ukraine
1 review
0 helpful votes
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January 21st, 2022

Great shop to order clothes with discount. All my favorite brands are presented here. Will order again!

Thumbnail of user semihy
Semih Y.
Turkey
2 reviews
5 helpful votes
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February 3rd, 2021

I like to watch your videos. Informative. You will be appreciated for your successful and determined progress

Service
Value
Shipping
Thumbnail of user eddier20
Missouri
3 reviews
6 helpful votes
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August 27th, 2015

Oh I love this service!
Especially the prices. I bought awesome UGG for only $60 and this price is extremely low. Delivery was quick.

Thumbnail of user billyj56
Nevada
6 reviews
14 helpful votes
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November 3rd, 2018

The selection of products is really impressive. You can always find clothes or shoes you need with discount. One of my favorite online outlets.

Thumbnail of user austins29
Pennsylvania
1 review
1 helpful vote
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August 19th, 2016

I made my first purchase from this website just a couple days ago. I ordered Osiris shoes from the site immediately after the shoes that I wanted disappeared from the brand's main website (I'm assuming they sold out) and paid extra for one-day shipping. The only negative thing about the transaction was that my order did spend two whole days listed under "Processing" before they actually shipped out. As soon as they were marked "Shipped" though, they arrived exactly a day later, just as I ordered.

I originally ordered from the site on a whim, I'm inexperienced with buying shoes and clothing online so I just kind of bought them on the first site I found them on. They were $10 less on 6pm than they were selling for on the regular website, too. After purchasing them, I realized that "Oh, some websites are scams" and went looking for reviews, just to find that the site has EXTREMELY mixed reviews and I was scared. They arrived today and I will admit that I was fearful as I was opening the box but was pleasantly greeted with the same colour, size and brand of shoes that I had ordered, brand new, just as described.

Since the site has such negative feedback, I'm unsure if I'd give someone a 100% recommendation to use the site without warning them of the negative reviews and the possibility that something may go wrong. I'm not sure why people may not be getting what they originally ordered but it's a company run by human beings (just like everything else) and well. Humans make mistakes. They even allow you to return any shoes you order as long as it's within 30 days of receiving them. I got what I ordered and I'm very pleased.

I'd personally say, don't be AFRAID to order from this website because there's actually a chance that you'll get exactly what you ordered and be pleased with it. If you don't get what you ordered, well, you can return the shoes and get your money back. There isn't much to lose, right?

Service
Value
Shipping
Returns
Quality
Thumbnail of user jarada
Florida
1 review
0 helpful votes
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February 18th, 2023

They have a great selection on their site. I alwasy enjoy cruising through and seeing whats' new on there.

Thumbnail of user kimberlyh801
Florida
1 review
2 helpful votes
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December 12th, 2020

I ordered clothes. None fit and the cost of returning them was $27. I wish I had read their return policy before ordering.

Thumbnail of user variniap
Justin F. – 6pm Rep

Hey Kimberly,
We sincerely apologize for any confusion or disappointment regarding our return policy. We are a deals site and in an effort to keep our pricing as low as possible, we do not offer prepaid labels for returns. You can find out more about our return policy here: https://www.6pm.com/return-questions

I hope that you can give us another chance. Please contact us so we can make this right. Thank you for your feedback: https://www.6pm.com/contact-us

Thumbnail of user fredericam8
Austria
2 reviews
0 helpful votes
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July 22nd, 2021

I love it! I have ordered several times already from here and will buy more! The discounts are amazing and so many brands

Service
Value
Shipping
Returns
Quality
Thumbnail of user variniap
Justin F. – 6pm Rep

Thank you for the kind words, Frederica.

Please keep an eye out for the end of month sales that could have additional savings with a site wide coupon!

6pm.com

Thumbnail of user judik6
Florida
3 reviews
1 helpful vote
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April 9th, 2017

Great company, fast shipping and super easy returns! Also great coupons and sales!
You will never go wrong shopping with them. Excellent selection.

Thumbnail of user variniap
Justin F. – 6pm Rep

Thank you for your review! :)

Thumbnail of user demik7
Ukraine
1 review
0 helpful votes
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August 20th, 2021

Great shopping experience with 6PM. It is my favorite retail store. I ordered Ugg's boots for the upcoming winter. The quality is cool.

Thumbnail of user christinek1079
District of Columbia
4 reviews
0 helpful votes
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March 23rd, 2022

Shopping at 6pm is one of the best thing you can ever do for yourself because the website is user friendly same as investing in Cryptofundscapital

Thumbnail of user amalo5
AE
3 reviews
1 helpful vote
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February 25th, 2021

This place very very helpful for all kinds of papers
I advise you to select them for your successful.
Trust my words
Try and you will see

Service
Value
Shipping
Returns
Quality
Thumbnail of user nathanm684
New York
2 reviews
0 helpful votes
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November 15th, 2022

Great clothing site, bought my girlfriend some gifts from here and she was very happy. Everything - the price, the quality is great.

Thumbnail of user czaynk
Philippines
4 reviews
1 helpful vote
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March 8th, 2021

For me this site is giving their best offer for their customers and its a big help to these days with pandemic.

Thumbnail of user ashleyp782
New York
2 reviews
22 helpful votes
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October 7th, 2022

OMG I love the outfits that I recently ordered from this site. They have an amazing selection and the prices are great.

Thumbnail of user elizabethz21
New York
1 review
2 helpful votes
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August 9th, 2017

The shoes arrived in a reasonable amount of time but were not nearly as nice as they appeared on the website. And $20 to return. NEVER AGAIN.

Thumbnail of user variniap
Justin F. – 6pm Rep

Hi Elizabeth! We're sorry to hear about your shoes and would like to advise that if you receive an item that does not meeting your expectations or it is defective in any way, you are welcome to call us at 1.888.676.2660, 6AM - 8PM PDT for assistance with a return label. We sincerely apologize for your experience and hope you give us another chance in the future. Thank you.

Thumbnail of user roberth4235
California
3 reviews
0 helpful votes
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January 21st, 2022

Yeah, their customer service is not the best, but their prices are almost the best. Also a huge selection and free shipping. I recommend to anyone.

Service
Value
Shipping
Quality
Thumbnail of user gennav
Germany
1 review
0 helpful votes
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November 16th, 2018

Good prices for great shoes from recognisable and trustworthy brands, delivery was quick and efficient.

Thumbnail of user madeleineg1
Maryland
2 reviews
11 helpful votes
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June 7th, 2014

I'm baffled by so many complaints about 6pm, many of which seem to be buyers misunderstanding the nature of the site: It is, effectively, the Zappos OUTLET, with all that implies. You get heavily-reduced prices, but not all the customer-service bells-and-whistles (eg free return shipping). You might get seconds. You might get items that didn't sell, or out of date colors. You're getting stuff that, for whatever reason, isn't being sold through Zappos and has been moved sideways to 6pm.

I have been a frequent 6pm customer for (expensive brand) shoes on the site, and have been consistently pleased with product, service and PRICE (often 75% or more off). I'm a hard-to-find size, and have had GREAT luck getting exactly what I want from them; I usually look there first, in fact, and only move on to zappos or amazon if I can't find what I want or the discount isn't enough and I'd rather have the free return shipping the other vendors include.

The best way to get your money's worth out of them (or any online discount merchang) is:

1. Know the actual retail of the item you want to purchase by checking around first
2. Check the company's return policy BEFORE buying - don't assume that "everybody" includes return shipping (not every vendor does).
3. Check back often for prices (they obviously use dynamic pricing software, as things can fluctuate drastically day to day). It's kind of annoying that prices change SO much and without rhyme or reason, but if you check often enough you can score major deals.

I have had GREAT success with this vendor, and their customer service have actually been great on the one occasion I had to use them; they went the extra mile to solve a problem for me (and the problem was actually my mistake, not theirs).

NB: I'm just a happy bargain shopper, not a paid reviewer or anything else. The company consistently has the items I want at a price I can live with.

Thumbnail of user kaziz1
Bangladesh
2 reviews
0 helpful votes
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January 23rd, 2021

Really nice...,,... You can visit this site.Its safe & user friendly. Customer support is good also.

Tip for consumers:
Good

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user josv13
Ecuador
5 reviews
3 helpful votes
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January 28th, 2021

The experience with 6pm was not very pleasant, due to their little interest in having their interface a little more organized

Service
Value
Shipping
Returns
Quality
Thumbnail of user variniap
Justin F. – 6pm Rep

I'm sorry for the unpleasant experience you had with 6pm. I hope that you can give us another chance. Please contact us so we can make this right. Thank you for your feedback: https://www.6pm.com/contact-us

Thumbnail of user hileyp
RU
44 reviews
190 helpful votes
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February 20th, 2020

I have waited for delivery for 2 weeks and during the process, support could not tell anything. I expected more communication.

Thumbnail of user variniap
Justin F. – 6pm Rep

Hey Hiley,
I'm so sorry that your order took 2 weeks for delivery. Our standard shipping is 5 business days, so you should have received it within a week. Would you be able to send me your order number so I can have this investigated?

You are welcome to contact us so we can make this right. Thank you: https://www.6pm.com/contact-us

Thumbnail of user mowlida2
Utah
1 review
0 helpful votes
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September 24th, 2022

I am recommending to everyone you will love it is good business tell your friends and family they will love

Service
Value
Shipping
Returns
Quality
Thumbnail of user elliotm38
Missouri
3 reviews
20 helpful votes
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August 27th, 2014

Unfortunately 6pm.com is unable to offer the exchanges and I really want to change an item but this is it...

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From the business

Your premier destination for discount fashion. Save up to 75% off retail on authentic name brand styles for the whole family. Exclusive deals you won't find anywhere else on shoes, clothing, handbags and more!

Business History

6pm.com is a subsidiary of zappos.com and amazon.com.

Company Representative

Thumbnail of user variniap
Justin F.
6pm.com Account Manager
Usually responds not within the first month

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