• 6pm

2021 CUSTOMER CHOICE AWARD

6pm

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Overview

6pm has a rating of 3.2 stars from 394 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 6pm most frequently mention free shipping, name brand, and great deals. 6pm ranks 12th among General Apparel sites.

  • Service
    76
  • Value
    75
  • Shipping
    75
  • Returns
    58
  • Quality
    74

This company responds to reviews, but usually not within the first month

Positive reviews (last 12 months): 60%
Positive
3
Neutral
0
Negative
2
15
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How would you rate 6pm?
Top Positive Review

“Sweaters”

Aidar L.
3/24/24

Good shipping time. Ordered size large which ran a little big. But, overall I'm satisfied. Unfortunately, even though I like the men's clothes that's carried I won't be ordering anything else from them. Temu carries nice clothing also, but they always have free shipping. This company does not

Top Critical Review

“WHERE are my shoes?”

Donna S.
9/14/24

I was so excited to find my size in a certain Donald Pliner loafer. Ordered, paid for, waited and waited. Bottom line - never got the shoes. No offer to track why or send another pair. I did get a credit abt. 5 days later. But I'm Still looking for those shoes. No Photo cause No Shoes.

Reviews (394)

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Reviews that mention popular keywords

customer service (90)
Thumbnail of user jennam199
GB
1 review
0 helpful votes
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November 30th, 2021

I purchased Guess's bag here. It was bargain. The price was much lower that in stores. Will continue shopping here.

Thumbnail of user anthonya477
Philippines
2 reviews
8 helpful votes
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April 19th, 2020

It is really good because there are cheap items and fast shipping. Also so many choices of items. Love it.

Thumbnail of user berenicec6
2 reviews
0 helpful votes
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June 28th, 2019

I'm extremely happy. I finally bought a Michael Kors watch. I dreamed about them for a long time. Thank you 6pm for your sale.

Thumbnail of user katiej4
Florida
20 reviews
30 helpful votes
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April 25th, 2012

Great prices and great deals! I found better prices here than on any other site! Free 2 day shipping!

Thumbnail of user tindrac
Tennessee
1 review
3 helpful votes
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January 17th, 2014

My husband and I were getting ready for our vacation and we needed some better shoes for him. He ordered 3 pair of shoes, all of which were correct, fit perfectly, and were very nice quality. Also, the shipping was quite fast, we were very pleased. Being so happy with the purchase, I decided to get my daughter's bathing suit and a couple of pairs of sandals from them as well to complete her wardrobe for the vacation, and I ordered within plenty of time. I waited, and waited, and waited. I kept careful track of my items online and saw that they weren't budging. It was about 2 days before my vacation after I had given them more than enough time that I contacted them and let them know my items had not yet arrived. I spoke to a lady first. She was very bland and non-helpful. It almost seemed like I was bothering her being on the phone. After I had no idea what she was talking about and got tired of dealing with her, I simply thanked her, hung up, and called back hoping for someone else. I spoke with a much nicer gentleman who was very helpful. I can't remember his name as of right now, but he did a quick check and told me that my items had been lost in the mail. He said if they didn't arrive by a certain time (which would be after the vacation) that they would give me a refund. I had to go get my daughter new items somewhere else, which I was upset about because I really wanted what I saw on their site instead of what I had to buy. We went on vacation, came back, and the items of course still hadn't arrived. Obviously at this point, I didn't need them, so I just called them and let them know I needed a refund. Thankfully, I got the same gentleman on the phone this time as I did before. He promptly apologized for the inconvenience and issued me a refund. I got the refund back quickly, but I am obviously not happy with the fact that the customer service isn't consistent and that I didn't get what I had paid for at all. As far as my experience, I would say 6pm is hit or miss, and just make sure if you're ordering for any special event or have a deadline to order well ahead of time so if you have any issues, you can get them resolved before it's time.

Thumbnail of user toulief
Maine
3 reviews
6 helpful votes
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April 16th, 2012

Good for sale items, but sometimes you have to be patient and they sometimes have very limited sizes.

Thumbnail of user cynthiap32
Pennsylvania
2 reviews
1 helpful vote
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January 29th, 2016

I have ordered many shoe with them and have never been disappointed. The quality is exceptional. I will always buy from them

Thumbnail of user madisona138
California
4 reviews
1 helpful vote
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May 1st, 2022

Their service are excellent. And I must include it's very effective too. I got what I purchased and it made me happy. It's outstanding indeed.

Thumbnail of user rymr
Barbados
2 reviews
4 helpful votes
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January 4th, 2019

I love the variety of labels and the competitive prices.
Easy to navigate site and I like the fact that items selected remain in the shopping cart.

Thumbnail of user amytesa
New York
6 reviews
4 helpful votes
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February 24th, 2012

I love this website even the day i started shopping. The items are real, genuine and cheap and fast shipping and safe too. I highly recommend it.

Thumbnail of user mercedesy6
New Mexico
1 review
0 helpful votes
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November 3rd, 2021

Great shoes, great prices, but extremely slow with refunds. I'm rethinking any more purchases with this site.

Tip for consumers:
Only buy if you’re sure you’re going to keep merchandise.

Products used:
I ordered and received two pair on Vionic shoes. They looked cute on site. One was painful to even try on my carpet. The other one, I didn’t like. Returned both 2 days of receiving and I still don’t have credit. It’s been over a month.

Service
Value
Shipping
Returns
Quality
Thumbnail of user variniap
Justin F. – 6pm Rep

Hello Mercedes,
I'm sorry that you've been waiting a long time for your refund. Typically it should take 1 week for the item to get back to our returns center. Then 72 business hours for processing. Once we issue a refund, your financial institution may take 2-10 business days to reflect on your account (up to 30 days for international credit cards). To help speed up the process, please include the return confirmation email in your return box.

I hope that you can give us another chance. Thank you for your feedback: https://www.6pm.com/contact-us

Thumbnail of user davida138
Missouri
1 review
15 helpful votes
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December 12th, 2014

I ordered my wife a pair of the Ugg Dree riding boots in Black. I received the order, wrapped it for my wife. Upon opening, I discovered they were sent in a Dark Chestnut, not Black. I called customer service, they refused to exchange for the color I ordered. As a courtesy, they agreed to send me a shipping label for a return, and refund of money. Then I may order the Black pair at a COST of $219, instead of the $110 sale price I purchased them for the first time. $100 more than what I paid the original order, because THEY sent the wrong color, thats obsurd. After struggling to understand the foreign cust. Svs agent, I asked to speak, with an American speaking, supervisor to further the opportunity for them to make it right. The foreign speaking supervisor was easier to understand, but again refused to send me the boots I ordered, unless I would pay $219 for them, since they are not on sale anymore. I would have returned and bought the BLK as originally ordered if they didnt expect me to pay $100 more than iI originally did. I will not order from them again! All I can do is make everyone aware on numerous review sites of their unwillingness to make it right, after THEM sending me the wrong color. Unnacceptable, unreasonable cust. Svs., and inadequet people accepting orders and processing shipping.

Tip for consumers:
When ordering, just hope you receive the correct item, or you will be paying more , full price to try and get what you ordered the first time.

Service
Value
Shipping
Returns
Quality
Thumbnail of user akine
Turkey
3 reviews
2 helpful votes
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December 29th, 2020

Like is 6pm. Shop for brands you love on sale. Discounted shoes, clothing, accessories and more at 6pm.com! Score on the Style, Score on the Price.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rosaa14
Texas
1 review
0 helpful votes
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April 8th, 2017

I ordered Fashion Fit Skechers shoes and I received them in excellent condition. They fit perfect and look beautiful!

Thumbnail of user variniap
Justin F. – 6pm Rep

Thank you for your review! :)

Thumbnail of user megang3
Arizona
1 review
1 helpful vote
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April 22nd, 2013

Bought a pair of Sperry's for $60 instead of $84 and they arrived earlier than they said they would.

Thumbnail of user lakishaw2
Virginia
1 review
7 helpful votes
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October 11th, 2016

Ordered a coat and received a book bag! How pathetically stupid do you have to be to not be able to distinguish between coat and a book bag?

Thumbnail of user catalinac42
Ireland
1 review
1 helpful vote
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July 27th, 2022

Super pleased with you, keep it up, it's worth a try, I hope it will be useful for me, it was useful for me

Service
Value
Shipping
Returns
Quality
Thumbnail of user breedingw
Ukraine
1 review
0 helpful votes
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June 23rd, 2020

The store is quite great. I especially love the accessories from them. The shipping is also quite fast

Thumbnail of user osamaj12
Yemen
1 review
0 helpful votes
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August 3rd, 2021

Very good website and I love it. So I think it for everything it does it for us as customers.
So I love it so much.

Thumbnail of user paulb4008
Austria
4 reviews
0 helpful votes
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September 7th, 2022

Great quality, great service, the staff is very polite and responsive, quality is good and delivery is fast enough

Thumbnail of user deanm59
Florida
6 reviews
90 helpful votes
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July 21st, 2015

I purchased a few pairs of shoes from this site, and received high quality merchandise. No problems.

Thumbnail of user randallt6
South Carolina
3 reviews
7 helpful votes
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December 26th, 2015

Would not accept a return over 30 days from purchase no matter the reason. This is very poor customer service.

Thumbnail of user ryang183
2 reviews
1 helpful vote
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January 14th, 2019

I've found few very good offers with nice discounts of sportswear. Delivery was on time. I can recommend this site.

Thumbnail of user catherinem22
Arkansas
1 review
1 helpful vote
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March 5th, 2015

I have been ordering all my family shoe needs and more from 6pm.com for years. Good quality merchandize.

Thumbnail of user chrism3315
Romania
2 reviews
0 helpful votes
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June 13th, 2022

Order worked just fine, good prices i recommend! Nothing to complain about,. Also got a free shipping.

Service
Value
Shipping
Returns
Quality

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From the business

Your premier destination for discount fashion. Save up to 75% off retail on authentic name brand styles for the whole family. Exclusive deals you won't find anywhere else on shoes, clothing, handbags and more!

Business History

6pm.com is a subsidiary of zappos.com and amazon.com.

Company Representative

Thumbnail of user variniap
Justin F.
6pm.com Account Manager
Usually responds not within the first month

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