• 6pm

2021 CUSTOMER CHOICE AWARD

6pm

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Overview

6pm has a rating of 3.2 stars from 394 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 6pm most frequently mention free shipping, name brand, and great deals. 6pm ranks 12th among General Apparel sites.

  • Service
    76
  • Value
    75
  • Shipping
    75
  • Returns
    58
  • Quality
    74

This company responds to reviews, but usually not within the first month

Positive reviews (last 12 months): 60%
Positive
3
Neutral
0
Negative
2
15
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How would you rate 6pm?
Top Positive Review

“Sweaters”

Aidar L.
3/24/24

Good shipping time. Ordered size large which ran a little big. But, overall I'm satisfied. Unfortunately, even though I like the men's clothes that's carried I won't be ordering anything else from them. Temu carries nice clothing also, but they always have free shipping. This company does not

Top Critical Review

“WHERE are my shoes?”

Donna S.
9/14/24

I was so excited to find my size in a certain Donald Pliner loafer. Ordered, paid for, waited and waited. Bottom line - never got the shoes. No offer to track why or send another pair. I did get a credit abt. 5 days later. But I'm Still looking for those shoes. No Photo cause No Shoes.

Reviews (394)

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Reviews that mention popular keywords

customer service (90)
Thumbnail of user kristineg6
New York
1 review
11 helpful votes
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October 20th, 2014

I had two massive headaches with this awful company. First one: I ordered 10 items mid August. Within minutes of placing my order, I realized I ordered the wrong item, I promptly called to see if they could change my order. (mind you it was less than 10 minutes since I clicked submit) The representative "did all that she could" but could not change the order, she advised me to purchase the different item and as a "one time courtesy she would waive the refund shipping" for the wrong item (she acted like she just parted the red sea to accommodate this request). However this was my mistake anyway right since I ordered the wrong item. Everything I ordered came one at a time. When I received the wrong item, I had to call again and go through the WHOLE process of explaining why I should not be paying for the return shipping.

Second Headache: Then I notice one item I ordered never came, a full 14 business days after I played the order. I called and they said they would check the warehouse and would call me back. They never did, I sent multiple emails now 45 business days after I placed the order they said they ran out and since it didn't ship, I wouldn't be charged. I said that was fine but it was a bathing suit so the corresponding bottom i don't need anymore so I would need to return that and you better believe i am not paying for the return shipping, and Voila my top was found and being shipped. In total it was 2 months after I placed my original order that I received my complete order. By the time I received the bathing suit top, the price had decreased, so I asked if i could be charged the new price and they said no they don't do that, I could return the item and buy it again but since its after the 30 days of purchase date I couldn't even do that.

Is this customer service? This company is a total sham and rip off. I will never order from them again and I urge other customers to go to more reputable online retailers like Zappos, Amazon or really anyone else.

Tip for consumers:
Don't use them!!!!

Service
Value
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Returns
Quality
Thumbnail of user devaw
Oregon
3 reviews
18 helpful votes
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November 28th, 2019

This dress is stunning. I couldn't believe it for the price point. The only question is the size small for me. Will try big size in next purchase!

Thumbnail of user cr1254
Florida
1 review
4 helpful votes
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December 4th, 2013

They overcharged me and refuse to refund the overage! And to return the items I would have to pay return shipping! Horrible customer service!

Thumbnail of user khaledt4
Ukraine
2 reviews
0 helpful votes
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May 31st, 2020

I really like the clothes of from them. Comfortable, qualitative and fas shipping. Try for yourself!

Thumbnail of user wewew
New York
1 review
1 helpful vote
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May 1st, 2019

Worst company to return to
Worst customer service
All of there shoes are on Amazon go there instead you will thank me later

Thumbnail of user variniap
Justin F. – 6pm Rep

Hey Wewe, We sincerely apologize for any confusion or disappointment regarding our return policy. We are a deals site and in an effort to keep our pricing as low as possible, we do not offer prepaid labels for returns. You can find out more about our return policy here: https://www.6pm.com/return-questions

You are welcome to contact us so we can make this right. Thank you: https://www.6pm.com/contact-us

Thumbnail of user Alex.Martinez
Montana
1 review
0 helpful votes
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September 9th, 2023

I bought two itemns for $48 and I have to return it, So UPS charge me $29 for delivery.
It is ridiculous.

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Thumbnail of user variniap
Justin F. – 6pm Rep

Hello Alexandra,
I sincerely apologize for any confusion or disappointment regarding our return policy. We are a deals site and in an effort to keep our pricing as low as possible, we do not offer prepaid labels for returns. You can find out more about our return policy here: https://www.6pm.com/return-questions.

I hope that you can give us another chance. Thank you for your feedback. Please contact us at: https://www.6pm.com/contact-us

With Regards,
6pm.com

Thumbnail of user allyssac
Oregon
8 reviews
40 helpful votes
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April 17th, 2014

This is a legitimate website!
I am the pickiest, most efficient online buyer I know, and YES they are owned by Zappos, YES Zappos is owned by Amazon, and NO that does not mean that they, too, will have out-of-this-world quality or service. Think of it as the TJMax or the Ross of Amazon: Their products are likely at a lower price because they get deals with manufacturers-- possibly for defects or "seconds". And honestly, what are you complaining about at the price? You get what you pay for, so stop acting expecting silk napkins at McDonalds!
NOW, for my order:
I ordered on a weekend, I got my order in two parts; the first package arrived 3 days after ordering, the second one arrived 5 days after ordering. Everything was in there. All the brands were legit. I ordered brands such as Steve Madden, Lucky, the North Face, and LRG. All of it fit exactly the way I expected it to on the two people I ordered for--call me skilled at estimating sizes and actually checking charts, I suppose. But, yeah! I'll take a moment to jump on here and let y'all know this place can be trusted.

They don't let people review products. Annoying slightly, but only because it takes an extra few seconds to pull up an extra browser tab and look up the brand for a review somewhere else. I imagine they don't have that available as of now because a bunch of scared consumers who give them hundreds of dollars in a shoe shopping frenzy get a little scared after their stuff takes longer than 10 days (because they didn't know you aren't supposed to count weekends OR the time between order conf. And shipping conf.) and they start to write severe comments all over the place.

And the customer service... what can I say. They're small. You get what you pay for. Want somebody to roll out a red carpet? GO to AMAZON, then. But if you're just looking for legitimate crap to show up at your doorstep and you know how to measure your damn self (or you've already tried it on somewhere else--yeah, that's an actual thing.) Go ahead and order. Your money is going to a real business and you will receive real stuff.

Thumbnail of user gej
Georgia
1 review
1 helpful vote
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June 3rd, 2021

Order sent late. It's nothing,
The order was not delivered at all even with a delay!
They are liars

Products used:
Shoes

Service
Value
Shipping
Quality
Thumbnail of user variniap
Justin F. – 6pm Rep

Thank you for the feedback, GE.

We'd be happy to review the order details if you can provide the order number or contacts our customer service team for a resolution. Please call us through the following link, either by chat, email or phone.

https://www.6pm.com/c/contact-us

6pm.com

Thumbnail of user majah5
Finland
7 reviews
2 helpful votes
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February 18th, 2021

Easy to find good clothes, easy to order and easy to return. I am always enjoed in service. Always good cuality clotes.

Thumbnail of user johnd117
North Carolina
5 reviews
19 helpful votes
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May 23rd, 2012

Item shipped quick, was amazing deal, and was exactly as expected. I'll order from them more often!

Thumbnail of user aiyshag
New York
3 reviews
9 helpful votes
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July 20th, 2015

6pm has cheap items for the whole family and they ship within 2 days. They do what they say.

Thumbnail of user shraddhas
Nevada
1 review
0 helpful votes
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July 13th, 2013

Its the best site to buy shoes in the whole wide world:)
Its a buyers paradise

Thumbnail of user seanm13
Colorado
6 reviews
8 helpful votes
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October 30th, 2011

Plenty of choices and reliable... ships on time and low cost...

Thumbnail of user oscarn8
California
11 reviews
10 helpful votes
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October 15th, 2015

Shoes are cheap cheap cheap and site is legit (owned by Zappos/Amazon).

Thumbnail of user zaks9
California
1 review
3 helpful votes
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October 29th, 2015

Almost all competitors offer free returns, don't shop here

Thumbnail of user justint42
Ukraine
114 reviews
1,650 helpful votes
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October 22nd, 2015

Anything you need - you'll find it there. I managed to buy cool stuff for ridiculously cheap.

Thumbnail of user julies42
California
25 reviews
47 helpful votes
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November 17th, 2015

Some of the Best deals and really nice quality... A Forever customer...

Thumbnail of user kellyw1
Ohio
3 reviews
13 helpful votes
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November 27th, 2009

Sign up for their daily deals! It has been fantastic this holiday season!

Thumbnail of user christinal11
Rhode Island
2 reviews
1 helpful vote
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October 12th, 2012

Great products with awesome prices. Free shipping- Who could ask for more?

Thumbnail of user karenk36
California
12 reviews
29 helpful votes
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September 22nd, 2014

Another great shoe store! Free shipping! Low prices everyday and sale items are even cheaper!

Service
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Shipping
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Thumbnail of user sandrat16
Alabama
2 reviews
24 helpful votes
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October 24th, 2014

Wonderful site. Excellent prices and products not to mention terrific Customer Service.

Tip for consumers:
I love this site.

Service
Value
Shipping
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Thumbnail of user halahn
Jordan
1 review
1 helpful vote
  • Send Message
December 27th, 2014

Have bought many things, and will absolutely continue to do so:)
On of the best sites.

Tip for consumers:
In boots order half a size up , for extra comfort :')

Value
Shipping
Quality
Thumbnail of user ericar327
Brazil
5 reviews
0 helpful votes
  • Send Message
July 15th, 2022

Eu uso para fazer compras nos últimos anos. Se você quer encontrar o básico de boa qualidade para o seu guarda-roupa do que é uma escolha perfeita para você. Eles oferecem bons descontos sensacionais e uma ampla gama de marcas populares é apresentada no site.

Tip for consumers:
roupas

Products used:
roupas

Service
Value
Shipping
Returns
Quality
Thumbnail of user franks1470
France
3 reviews
0 helpful votes
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November 2nd, 2021

Mi piace questo negozio perché sul suo sito posso trovare la migliore proposta di vendita e scegliere quello che mi piace. Penso che sia il posto migliore per lo shopping e puoi trovare molti tipi diversi di prodotti.

Thumbnail of user taow11
KR
1 review
0 helpful votes
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February 5th, 2023

카톡&텔레 hit365
#토익"성적표위조" /"토익위조"/ 성적증명서위조 /영문"성적표위조" /전산등록믿음,성실 봉사로 고객님의 서류에 관련된 모든 고민을 깔끔하게 해결해드립니다. 여러분야 최고의 전문가들만 모셔 제작해드리고 있습니다.as,증명서, 온라인, 등 좀더 차별화된 시스템으로 발급해드리며 더더욱 안전한 서비스를 제공해드리고있습니다. (선제작,후결제) 단순히 위조,변조가 아닌 정상적인 서류발급이라 해도 무방할정도의 실력으로 고객만족과 보안을 최우선시 하는 히트팀과 함께 여러분들의 고민을 풀어보시길 바랍니다. 발빠른 업데이트와 AS는 물론이고 사용할때의 요령과 주의사항, 돌발상황에 대한 대처법을 숙지시켜 드리며 한번 거래로 끝이아닌 답답한일이 생길때마다 의지할수 있는 사후관리에 더 신경쓰는 전 문 상담,제작업체로 보시면 되겠습니다. 의뢰인의 대부분이 의뢰전 고민하시는 부분이 비용보다도 안전과 보안 그리고 법적 불이익을 받게될지도 모른다는 불안등을 가지고 계신걸 잘 알고 있습니다. 히트팀은 그런부분들까지도 세세한 배려와 적절한 대처방한까지 메뉴얼화 해서 제공하고 있으니 걱정마시고 상담하시길 바랍니다. 상담하는데 돈드는거 아니고 불이익 받는거 아닙니다. 움직이지않고 행동하지않는자,잃는것도 크지않겠지만 얻는것도 없습니다. 지금 직면한 상황에 좌절하거나 낙담하지말고 적극적으로 움직여서 위기를 기회로 만드시길 바랍니다.
#진단서 #입원내역서 카톡&텔레 hit365#통장내역서 #입출금내역서
#주민등록증 #민증 카톡&텔레 hit365#운전면허증 #여권 #신형여권 #구형여권 #신형민증 #구형민증 #신형면허증 #구형면허증 #진단서 #입원내역서 카톡&텔레 hit365#통장내역서 #입출금내역서 #졸업장 #통장위조 #민증위조 #면허증위조 #여권위조 #진단서위조 #코로나위조 카톡&텔레 hit365#처방전위조 #졸업장위조 #해외졸업장위조#초본위조 #증명서위조 #각종증명서위조 #재직증명서위조 카톡&텔레 hit365#민원24 #토플위조 #토익위조 #공무원증위조 #사업자등록증위조 #대출서류위조 #개통위조 카톡&텔레 hit365#부동산서류위조 #학위증위조 #주민등록증제작 #여권제작 #운전면허증제작 #공무원증제작 #성적증명서위조 #해외여권위조 카톡&텔레 hit365#차량등록증위조 #가족관계증명서위조 #명의이전위조 #등기위조 #재직증명서위조 #아포스티유 #최종학력증명서위조 카톡&텔레 hit365#대학졸업장위조 #잔액증명서위조 #비자서류위조 #수능성적표위조 #대리시험 #합격증위조 카톡&텔레 hit365#임용장위조 #사문서위조 #공문서위조 #병원서류위조 #종합병원진단서위조 #보험위조
토익"성적표위조" /"토익위조"/ 성적증명서위조 /영문"성적표위조" /전산등록

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Your premier destination for discount fashion. Save up to 75% off retail on authentic name brand styles for the whole family. Exclusive deals you won't find anywhere else on shoes, clothing, handbags and more!

Business History

6pm.com is a subsidiary of zappos.com and amazon.com.

Company Representative

Thumbnail of user variniap
Justin F.
6pm.com Account Manager
Usually responds not within the first month

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