6pm has a rating of 3.2 stars from 394 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 6pm most frequently mention free shipping, name brand, and great deals. 6pm ranks 12th among General Apparel sites.
This company responds to reviews, but usually not within the first month
Good shipping time. Ordered size large which ran a little big. But, overall I'm satisfied. Unfortunately, even though I like the men's clothes that's carried I won't be ordering anything else from them. Temu carries nice clothing also, but they always have free shipping. This company does not
I was so excited to find my size in a certain Donald Pliner loafer. Ordered, paid for, waited and waited. Bottom line - never got the shoes. No offer to track why or send another pair. I did get a credit abt. 5 days later. But I'm Still looking for those shoes. No Photo cause No Shoes.
I purchased Guess's bag here. It was bargain. The price was much lower that in stores. Will continue shopping here.
It is really good because there are cheap items and fast shipping. Also so many choices of items. Love it.
I'm extremely happy. I finally bought a Michael Kors watch. I dreamed about them for a long time. Thank you 6pm for your sale.
Great prices and great deals! I found better prices here than on any other site! Free 2 day shipping!
My husband and I were getting ready for our vacation and we needed some better shoes for him. He ordered 3 pair of shoes, all of which were correct, fit perfectly, and were very nice quality. Also, the shipping was quite fast, we were very pleased. Being so happy with the purchase, I decided to get my daughter's bathing suit and a couple of pairs of sandals from them as well to complete her wardrobe for the vacation, and I ordered within plenty of time. I waited, and waited, and waited. I kept careful track of my items online and saw that they weren't budging. It was about 2 days before my vacation after I had given them more than enough time that I contacted them and let them know my items had not yet arrived. I spoke to a lady first. She was very bland and non-helpful. It almost seemed like I was bothering her being on the phone. After I had no idea what she was talking about and got tired of dealing with her, I simply thanked her, hung up, and called back hoping for someone else. I spoke with a much nicer gentleman who was very helpful. I can't remember his name as of right now, but he did a quick check and told me that my items had been lost in the mail. He said if they didn't arrive by a certain time (which would be after the vacation) that they would give me a refund. I had to go get my daughter new items somewhere else, which I was upset about because I really wanted what I saw on their site instead of what I had to buy. We went on vacation, came back, and the items of course still hadn't arrived. Obviously at this point, I didn't need them, so I just called them and let them know I needed a refund. Thankfully, I got the same gentleman on the phone this time as I did before. He promptly apologized for the inconvenience and issued me a refund. I got the refund back quickly, but I am obviously not happy with the fact that the customer service isn't consistent and that I didn't get what I had paid for at all. As far as my experience, I would say 6pm is hit or miss, and just make sure if you're ordering for any special event or have a deadline to order well ahead of time so if you have any issues, you can get them resolved before it's time.
Good for sale items, but sometimes you have to be patient and they sometimes have very limited sizes.
I have ordered many shoe with them and have never been disappointed. The quality is exceptional. I will always buy from them
Their service are excellent. And I must include it's very effective too. I got what I purchased and it made me happy. It's outstanding indeed.
I love the variety of labels and the competitive prices.
Easy to navigate site and I like the fact that items selected remain in the shopping cart.
I love this website even the day i started shopping. The items are real, genuine and cheap and fast shipping and safe too. I highly recommend it.
Great shoes, great prices, but extremely slow with refunds. I'm rethinking any more purchases with this site.
Tip for consumers:
Only buy if you’re sure you’re going to keep merchandise.
Products used:
I ordered and received two pair on Vionic shoes. They looked cute on site. One was painful to even try on my carpet. The other one, I didn’t like. Returned both 2 days of receiving and I still don’t have credit. It’s been over a month.
I ordered my wife a pair of the Ugg Dree riding boots in Black. I received the order, wrapped it for my wife. Upon opening, I discovered they were sent in a Dark Chestnut, not Black. I called customer service, they refused to exchange for the color I ordered. As a courtesy, they agreed to send me a shipping label for a return, and refund of money. Then I may order the Black pair at a COST of $219, instead of the $110 sale price I purchased them for the first time. $100 more than what I paid the original order, because THEY sent the wrong color, thats obsurd. After struggling to understand the foreign cust. Svs agent, I asked to speak, with an American speaking, supervisor to further the opportunity for them to make it right. The foreign speaking supervisor was easier to understand, but again refused to send me the boots I ordered, unless I would pay $219 for them, since they are not on sale anymore. I would have returned and bought the BLK as originally ordered if they didnt expect me to pay $100 more than iI originally did. I will not order from them again! All I can do is make everyone aware on numerous review sites of their unwillingness to make it right, after THEM sending me the wrong color. Unnacceptable, unreasonable cust. Svs., and inadequet people accepting orders and processing shipping.
Tip for consumers:
When ordering, just hope you receive the correct item, or you will be paying more , full price to try and get what you ordered the first time.
I ordered Fashion Fit Skechers shoes and I received them in excellent condition. They fit perfect and look beautiful!
Thank you for your review! :)
Bought a pair of Sperry's for $60 instead of $84 and they arrived earlier than they said they would.
Ordered a coat and received a book bag! How pathetically stupid do you have to be to not be able to distinguish between coat and a book bag?
Super pleased with you, keep it up, it's worth a try, I hope it will be useful for me, it was useful for me
Very good website and I love it. So I think it for everything it does it for us as customers.
So I love it so much.
Great quality, great service, the staff is very polite and responsive, quality is good and delivery is fast enough
I purchased a few pairs of shoes from this site, and received high quality merchandise. No problems.
Would not accept a return over 30 days from purchase no matter the reason. This is very poor customer service.
I've found few very good offers with nice discounts of sportswear. Delivery was on time. I can recommend this site.
I have been ordering all my family shoe needs and more from 6pm.com for years. Good quality merchandize.
Order worked just fine, good prices i recommend! Nothing to complain about,. Also got a free shipping.
Your premier destination for discount fashion. Save up to 75% off retail on authentic name brand styles for the whole family. Exclusive deals you won't find anywhere else on shoes, clothing, handbags and more!
6pm.com is a subsidiary of zappos.com and amazon.com.
Hello Mercedes,
I'm sorry that you've been waiting a long time for your refund. Typically it should take 1 week for the item to get back to our returns center. Then 72 business hours for processing. Once we issue a refund, your financial institution may take 2-10 business days to reflect on your account (up to 30 days for international credit cards). To help speed up the process, please include the return confirmation email in your return box.
I hope that you can give us another chance. Thank you for your feedback: https://www.6pm.com/contact-us