• 6pm

2021 CUSTOMER CHOICE AWARD

6pm

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Overview

6pm has a rating of 3.2 stars from 394 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 6pm most frequently mention free shipping, name brand, and great deals. 6pm ranks 12th among General Apparel sites.

  • Service
    76
  • Value
    75
  • Shipping
    75
  • Returns
    58
  • Quality
    74

This company responds to reviews, but usually not within the first month

Positive reviews (last 12 months): 60%
Positive
3
Neutral
0
Negative
2
15
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How would you rate 6pm?
Top Positive Review

“Sweaters”

Aidar L.
3/24/24

Good shipping time. Ordered size large which ran a little big. But, overall I'm satisfied. Unfortunately, even though I like the men's clothes that's carried I won't be ordering anything else from them. Temu carries nice clothing also, but they always have free shipping. This company does not

Top Critical Review

“WHERE are my shoes?”

Donna S.
9/14/24

I was so excited to find my size in a certain Donald Pliner loafer. Ordered, paid for, waited and waited. Bottom line - never got the shoes. No offer to track why or send another pair. I did get a credit abt. 5 days later. But I'm Still looking for those shoes. No Photo cause No Shoes.

Reviews (394)

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Reviews that mention popular keywords

customer service (90)
Thumbnail of user joannen
New York
76 reviews
293 helpful votes
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July 28th, 2011

I have purchased both shoes and a handbag from this site. They have great sales.My order arrived pretty quickly. The shipping is a little steep if you are only purchasing one item so it is good if you buy more than one item or pair up with someone to place a bigger order. I have noticed this site lowering their shipping costs (2.95) more often lately so keep an eye out for this.

Thumbnail of user nataliag18
California
1 review
1 helpful vote
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January 3rd, 2018

Had very bad experience shopping on 6PM. The adidas sneakers that I bought were too small even though I ordered my size which means the sizes are not accurate, had to return the shoes and paid half of the shoe price 25$ to return them. Definitely not likely I will shop there again.

Thumbnail of user mayras1
Florida
2 reviews
3 helpful votes
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October 15th, 2014

I have ordered from 6pm items and they are way cheaper than the designer's website. I ordered designer brands, and compare it to other sites, and 6pm always has the best discounts. And they keep discounting as well. They have good selections. But get them when you can because they do sell out. I've never had a problem, so I have never dealt with customer service.

Value
Shipping
Quality
Thumbnail of user soniam15
New Jersey
1 review
4 helpful votes
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September 21st, 2014

I have bought several pairs of shoes from 6pm and have always had the best customer service, return policy and greatest selection. The downside of a no-frills shoe store includes no reviews, closeout styles, and limited sizing. The upside is super low prices and a huge selection to choose from! Any time I have had a problem, I could call and they made it right--be it price adjusting or return service. As a major shoe shopper, I always recommend this site and will remain a loyal shopper.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kirad17
Ukraine
1 review
1 helpful vote
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February 21st, 2021

Nice shop with multiply brands. I like to watch new things there and buy clothes at the sale time. It is very convenient. My recommendations for people who don't like to go shopping outside and need to save time and just by online.

Thumbnail of user loriem1
Florida
1 review
1 helpful vote
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December 4th, 2011

This is a great site! Cheap prices that you would not believe, fast shipping,& great products, I still can't believe it! Tip. Shop on there site under the clearance section... I have spent hundreds already!

Thumbnail of user ardathe
Texas
6 reviews
37 helpful votes
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June 20th, 2016

If you like a particular brand of clothing on sale, I strongly suggest shopping at 6pm.com. I have had nothing but excellent experiences with them. For clothes I know about, they are one of my go-to sites. I have never had to return anything so far, so I can't comment on that, but their prices and selection are excellent, and in my experience, items are shipped quickly. I highly recommend.

Thumbnail of user sc2674
California
1 review
5 helpful votes
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August 24th, 2016

Bought a pair of high end boots, always wear a size 7.5 and these were way to small. Went to return them to only be told i would have to pay $20 to ship them back. Other online shopping returns are free. Is this how they make most of their money by sending you defective products and charging you to ship it back. Horrible. Never again. AND THE BOOTS LOOKED SUPER CHEAP. Possible knock offs. Disappointing. I would give NO stars but had to-to submit review :o/

Thumbnail of user silviam157
New York
1 review
0 helpful votes
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March 28th, 2022

So I was really excited to buy shoes from this site since my friends love it and I was completely disappointed when I received shoes that have been worn. Second pair of shoes came with a Marshall's sticker showing sale price of $39.99 when I paid $63.98. When I called to complain that the first pair was worn they made it seem like they were doing me a favor by sending me a prepaid label. They also acted like they were doing me a favor by price matching the second pair to the sticker they left on the shoes. When I asked to buy the first pair which are the same shoes as the second just different color for the price of the sticker they left on, I was told that I can only get sticker price for one pair and not both even though I am the one who has to now go to ups to drop off the shoes that came worn. Horrible experience. Definitely wont be ordering from this site anymore. Rather order directly from Marshall's.

Tip for consumers:
Don’t order from here

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user variniap
Justin F. – 6pm Rep

Hello Silvia,
I'm so sorry for the horrible experience you had with 6pm.com. I hope that you can give us another chance. Thank you for your feedback: https://www.6pm.com/contact-us

Thumbnail of user beccab5
New Mexico
3 reviews
4 helpful votes
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July 16th, 2014

Great selection! If you keep your eyes on an item you like you will see the price fluctuate up and down. I have had many great experiences with this site. It really helps if you are already familiar with the brand or model of shoe you are purchasing, to be sure you like the fit. Super fast shipping. Highly recommend.

Thumbnail of user sharij1
California
6 reviews
9 helpful votes
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November 26th, 2017

They have amazing prices. But as one person mentioned, their prices fluctuate. And it's not like it's on sale at one point, then not. In fact, I recently bought a top for $69, then noticed the price went up to $84 then next week, then $95 the next week. So weird.

This is basically the stuff that is on Zappos but goes on sale.

I am careful with my purchases because I know I have to pay shipping if I return.

Thumbnail of user haileyb7
Arizona
7 reviews
45 helpful votes
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August 12th, 2015

Their prices are usually a bit more than I like to pay, being a frugal person, but the deals are amazing! The quality is always great, free shipping is a god send, shipping is fast, customer service is good. Just a very reliable and professional site all together. Not a bad thing to say, would definitely recommend.

Thumbnail of user dianem106
New Mexico
6 reviews
14 helpful votes
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January 9th, 2017

Just a few minutes after putting a item in my shopping bag and before I had a chance to check out, the price increased by $10. Shopping links listed at the top of Google still showed the lower price, but when you click on the link to their website, the price increases. When I contacted customer service I was given numerous rambling excuses for their price gouging and said:
"as one-time courtesy, I will honor the lower price for you. We do not normally do this for our customer, but this time I am willing to bend the rules for you, so you can take advantage for the lower price."

Wow, don't do me any favors, I'm no longer a customer of this site.

Thumbnail of user variniap
Justin F. – 6pm Rep

Hi! Sorry about what you experienced. We want to do everything we can to help our customers. We will send you a private message so we can have a specialist look into this. Thank you so much for your feedback!

Thumbnail of user louisad
Vermont
1 review
9 helpful votes
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October 8th, 2015

I bought 3 pairs of shoes from this website. On some of them the prices seemed too good to be true. Two were Frye sandals and one was Kenneth Cole Reaction sandals. One pair of the Frye and the Kenneth Cole have soles that have detached from the shoe after only a year of wear. As a result I'm very hesitant to purchase from them again. I've never had this happen to any shoe, but from this website, two pairs of shoes back to back? I'm wondering if these shoes are seconds or damaged shoes that didn't pass inspection for real stores?

Thumbnail of user emilyl49
Canada
3 reviews
3 helpful votes
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April 7th, 2016

6pm.com is amazing! I've purchased some New Balance running shoes, heels for work, and a few purses so far. Incredible discount pricing and product selection. Shipping is free too, in my experience so far.

Thumbnail of user rosiem1
Rosie M.
California
5 reviews
16 helpful votes
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July 13th, 2012

I found this site a little by accident because I was trying to find a swimsuit I really wanted but at a discount. I found it on 6pm.com for a great price in my size and was super excited. But, because I'm naturally skeptical, I thought this was too good to be true. I checked out the reviews on SJ and saw that pretty much all the reviews were positive. I went ahead with my order and I am so happy I did! Not only was the price of the item great, but shipping was FREE (unheard of for a site of this nature) and it arrived very quickly. My item was in perfect condition.

Also, I had a customer service issue with logging in (which was completely my fault, by the way) so I called their customer service line. I waited a few minutes, but that is to be expected. The girl who helped me was so kind and helpful I wanted to hug her.

The verdict: I am in love with this website.

Thumbnail of user andresa8
Massachusetts
1 review
6 helpful votes
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December 3rd, 2014

They suck. Bought from them once (never again!) and kept getting promotional emails ever after. Clicked unsubscribe and kept receiving emails for the next 10 days, when I called customer service they hanged up the phone 4 times!

Service
Value
Shipping
Returns
Quality
Thumbnail of user barbarag12
Ohio
4 reviews
11 helpful votes
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July 13th, 2013

I've bought several pairs of shoes from 6pm, and I'm addicted to their selection and prices.
I'm pleased with how fast I receive my order. I don't think you will be disappointed when you buy from them. Give it a try. I'm glad I did.

Service
Value
Shipping
Quality
Thumbnail of user raylenef
California
1 review
2 helpful votes
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April 29th, 2017

Good prices and some decent brands, but no free returns. I've had the cost of returns be more than the shoes purchased, so I ended up donating them. I think they mail things in super large boxes to make returns more expensive, thereby discourage the practice. I hate having to go buy return boxes to minimize the cost. Just be careful.

Thumbnail of user ginob20
Florida
1 review
18 helpful votes
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May 24th, 2015

If you want to be burned/compromised by an online scam, this is no doubt your best choice. I had to cancel my credit card within 24 hours of my first and only order. The "customer service" representatives are located in foreign countries... which don't like the US very much. They do not speak understandable english (at least that's what they do... probably on purpose)-- and that is no doubt part of the "business model." Ask for a supervisor... and after 20 minutes waiting on hold... there isn't one. You cannot cancel an order --even a minute later (so they say... too late). No exchanges. Good luck getting a refund... and if you have to send something back,... well its at your cost and risk. They do customer frustration so effectively that the customer simply has no choice but to just "give up." BUYER BEWARE of this fraudelent scam operation. 6PM needs to be shut down and prosecuted. Appalling.

Thumbnail of user carolg30
Georgia
1 review
0 helpful votes
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April 29th, 2015

I ordered a pair of Navy sandles late Sunday evening. They arrive Tuesday afternoon, the box was neatly packaged. So pleased with the shoes, fit great, really like how they look on my feet. The best things love the price, no shipping and handling charges. Only had to pay the taxes of course. Have ordered from 6pm several years ago. Had a good experience those times also. Will be ordering more in the future. Can't say nothing bad about this company!

Thumbnail of user sarar41
New York
1 review
6 helpful votes
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February 16th, 2016

I will never order again. Did not know they don't offer prepaid returns if boot doesnt fit. Thank you. It cost me 34 dollars today to return for a boot that ran too small. As an internet shopper too many other high end sites that send prepaid labels! Terrible policy after 6!

Thumbnail of user nataliea
Florida
3 reviews
5 helpful votes
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October 2nd, 2012

6pm went above and beyond with their customer service. Sadly, I was shipped the wrong size shoes but 6pm did everything right in turning what could have been a bad situation (we've all dealt with those sites!) into what should be the business model for all shopping sites. Not only were they extremely apologetic about their error, the representative, as we spoke, created a new order to be sent it out before I even had a chance to even pack up the wrong ones. Here is the above and beyond... I was not expected to pay for the correct ones and wait for them to receive the wrong ones to credit my credit card!
Now with free shipping I love 6pm!

Thumbnail of user tammied
Texas
1 review
2 helpful votes
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October 28th, 2014

Name brand clothes shoes etc at VERY discounted prices. Unbeleivably low prices for the real thing. Ships same day as order, free/discounted shipping, Rewards program for every $ spent. Quality merchandise, knowledgeable customer service.

Thumbnail of user jenniferq1
Oklahoma
5 reviews
9 helpful votes
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March 11th, 2011

Great place to get good deals on name brand shoes, clothing, purses, etc. Never had a problem with shipping and items have always been like discribed online. Items can be returned within 30 days and new condition, less shipping fee.

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From the business

Your premier destination for discount fashion. Save up to 75% off retail on authentic name brand styles for the whole family. Exclusive deals you won't find anywhere else on shoes, clothing, handbags and more!

Business History

6pm.com is a subsidiary of zappos.com and amazon.com.

Company Representative

Thumbnail of user variniap
Justin F.
6pm.com Account Manager
Usually responds not within the first month

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