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The company generally enjoys a positive reputation for its attentive and professional customer service, with many representatives praised for their helpfulness and compassion. Customers frequently highlight the effectiveness of support staff in resolving issues, particularly concerning refunds and technical assistance. However, there are notable concerns regarding unclear membership practices and unexpected charges, which have led to frustration among some users. Additionally, while most interactions are described positively, a few instances of unprofessional behavior were reported. Overall, the company's commitment to customer satisfaction is evident, but improving transparency around fees could enhance the customer experience further.
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I have an issue with the billing and I have talked with an representative from the company and also my bank. I ordered the F1 keto and on my bill was an additional charge of $59.99 for detox. Maybe you received my email and removed the charge because I have not received any other products from you, but I'm rechecking my bank account.
Pleasant and informative. Told me what I needed to know!
I didn't get my order. I was charged but got nothing!
I was trying to speak to a person with Netflix the issue was in my service from Netflix
I was calling about a wish product I got scammed 6ya took $1 and then they took $49 that I did not okay I was conned into doing it and I will put this on everything if it is not fixed
Edwin was courteous, knowledgeable and very helpful!
6ya's customer service was an excellent service they were very helpful. The person who called me name is Richard he explained everything in detail to me and why I might behaving the problem with my DoorDash account. He gave me the correct phone number to contact DoorDash customer service. I thought on my computer 9 was contacting. DoorDash but I ended up getting 6ya. Richard was a pleaasure to talk to about my problem with my DoorDash account. I defiantly would and will recommend them for customer Service
Help in the future and to my friends I will
Pass along 6ya. Company. I rated
Them a 5 which is the highest grade you can give them. Thank you 6ya for your help and Richard was so easy to speak to and was very nice talked in a calm voice.
He was very helpful & answered my question. I was worried & he helped alleviate that. Would recommend.
Great experience great experience he was so polite
The young man Ivan was so kind and patient with me and my old lap top computer. When he couldn't find a solution to my problem he connected me to someone who could. So I want to thank your company and Ivan for such good help
I was panicking when my 15 yr old bichon was coughing/gagging more and more frequently and had 3 episodes one after the other. It was 4am on a Saturday, I was desperately needing to talk to a veterinarian asap.
I checked the Internet and right away found "HELP IN SECONDS".
I called and the lady that answered was very professional and very caring. She asked for the symptoms and other pertinent questions. Within seconds I was connected to an amazing, caring veterinarian that was very helpful and supportive.
Per her recommendation, I took my baby Brandi to the emergency pet hospital. One of the possible causes Dr. Adams talked to me about, was actually confirmed with x-rays that were taken at the emergency pet hospital. Dr Adams called and texted me a few hours later wanting to know how Brandi was doing.
This gesture was amazing and I feel blessed for having reached out to HELP IN SECONDS. They really care! God bless you Dr. Adams!
Greg was speedy, knowledgeable and helpful -- he knew exactly how to address my problem and successfully resolved it in a couple of minutes. Thanks for having him on your staff!
The tech on the phone sent me instructions to sigh in which I was unable to do. When I called the number he gave me I couldn't get through. Not a happy customer!
Very kind and helpful even though I'm new with computers he was very patient appreciate that very much
Although I was put on hold for over 4 minutes, the problem was resolved quickly and professionally. The customer service representative was very pleasant and patient.
For some reason it was Google that had it locked. Have no idea why
New to Lyft worked w/ 2 experts
Adrian & Leah
Leah was extremely helpful "5", if there were a higher rating, than"5 " I'd be giving her that rating!
Easy to talk to and she was totally a people person! Very friendly and went above and beyond to help me, a sweetheart! Couldn't be happier!
Stephanie is very efficient in the way she handled me with her conversation and providing directions on what to do. Her patience is amazing too.
In the world in which we live today time is money. I spent 45 minutes with an assistant from the actual company and was getting no where. I was losing patience along with valuable time. I switched to try 6YA and within 5 minutes he had it fixed.