• Abe's of Maine

Abe's of Maine

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Overview

Abe's of Maine has a rating of 2.9 stars from 157 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Abe's of Maine most frequently mention credit card, next day, and international version problems. Abe's of Maine ranks 15th among Camera sites.

  • Service
    39
  • Value
    37
  • Shipping
    35
  • Returns
    32
  • Quality
    33
Positive reviews (last 12 months): 0%
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How would you rate Abe's of Maine?
Top Positive Review

“Ordered a 55 inch Samsung TV 3 days ago from these...”

berta N.
2/6/14

Ordered a 55 inch Samsung TV 3 days ago from these guys. The TV arrived today by expedited shipping from ups. Everything worked out perfectly. With price and fast delivery I'm completely satisfied. As promised a 5 star review for them!

Top Critical Review

“Abe's of Maine is a Scam”

Tom F.
5/8/24

A of M are a classic bait and switch sales operation. Buyer beware. Stick with industry leaders like B&H.

Reviews (157)

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Reviews that mention popular keywords

customer service (27) import model (5)
Thumbnail of user paulr755
Kentucky
1 review
3 helpful votes
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December 29th, 2019

ALL TO SAVE $50. Purchased a Canon EOS RP because of the price. Few days later I received a "confirmation call" (who does this in 2019/20?) Well it is their BAIT AND SWITCH call. This NJ toolbag named Adam calls and tries to tell me that I have the "international version" of my camera on order. I had read some reviews after my purchase (should always be BEFORE) so I kind of new what was going on. I called him out on the BAIT AND SWITCH pathetic sales tactics and he told me that "he did appreciate my comment" and then began to tell me that it wasn't a BAIT AND SWITCH because the US version and the International version(no warranty) were the same price. WELL THAT'S STRANGE, So why'd you call then, Chief? So then I asked him to just cancel my order and he refused to, said it was already boxed up (not a lie since cameras come in a box) and I would have to fill out the return form and pay the 10% restocking fee. ANYWAY, STAY AWAY FROM THIS PATHETIC PLACE.

Tip for consumers:
Here is the best tip. DO NOT SHOP HERE!

Products used:
Canon EOS RP with 35MM RF Lens

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Thumbnail of user debraw802
Texas
1 review
7 helpful votes
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November 24th, 2020

I wanted to purchase a Canon 5D Mark IV. First off, the website does NOT have their actual prices, add $900. When you pay for the "Pro canon package" to go along with your camera, you would expect the good quality stuff that goes with a $2400 camera. Nope, the stuff is so cheap i could not even find similar poor quality items to show them I could get it for a few bucks. Then when you complain it's, "i didn't say that." "I didn't say i would send lens cases, I said pouches." It's all recorded. I STILL do not have an itemized receipt and I have requested one 3 times via phone, once via email and once via phone to the manager. Still no itemized receipt. I told them i'll just send all of it back and get a refund, well, they wont refund the cost of the warranties yet and I have nothing in writing saying the cost. I know he told me the total cost of 4 warranties was $299, but what do you want to bet now it's $2000. Once i finally was able to get a manager, I called from a different phone than mine, she gave me the run around and acted like she was totally shocked she did not know what her salesmen were doing. Oh, OK. Uh huh. So then... how about that itemized receipt? And how about they take the garbage items they sent me that are so poor quality i have not been able to even find them online. I wont use them. I care more about my camera, my photography and myself than that. Abes of Maine has no respect for me and clearly saw me as a Mark. Do not buy here unless you want to be take for a ride and not be able to fix it.

Thumbnail of user dann334
Florida
1 review
8 helpful votes
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June 21st, 2021

Here is what the Better Business Bureau says about this company

On May 22,2007, this company's membership in the Metropolitan New York BBB was revoked by our BBB's Board of Directors due to the company's repeated and unauthorized use of the BBB logo and failure to eliminate the underlying cause of complaints on file concerning: non-delivery of products, misrepresentation of availability of merchandise, refusal to honor cancellations or provide timely refunds, unprofessional conduct, failure to resolve customer complaints, overcharging, undisclosed cancellation of orders, improper upselling tactics, and bait & switch selling

Thumbnail of user sandyh26
New York
1 review
1 helpful vote
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February 24th, 2014

Shopping was easy & efficiently executed. The response call was very welcomed in order to assure all the correct accessories were purchased in order to make this present complete. Thank you!

Thumbnail of user linday43
New Mexico
2 reviews
2 helpful votes
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January 12th, 2018

Shopping for a top of the line camera and found this site has a very broad selection and reasonable prices. Called customer service with inquiries and found them very helpful.

Thumbnail of user bobl123
Virginia
2 reviews
25 helpful votes
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November 7th, 2017

Bait and switch company with no ethics! Stay away at all cost! This company deserves to be prosecuted for business violations and ethics. Do not patronize this company; you will be sorry for sure.

Tip for consumers:
Bait and switch company

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Thumbnail of user brandonp10
New York
1 review
1 helpful vote
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January 15th, 2014

They had a panasonic 55vt60 for a fantastic price, so I ordered it from them. There were a few shipping details we had to iron out but overall great purchase. I would recommend to others.

Thumbnail of user ryanv5
Texas
1 review
1 helpful vote
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January 15th, 2014

I decided to go with this company mainly because of price. Their price was the lowest I found for the tv I wanted. The tv was just delivered in perfect condition, thank you!

Thumbnail of user rolenai
California
1 review
0 helpful votes
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January 3rd, 2018

I needed a new camera, which I decided to purchase from this company. The price was right and the order process went seamlessly. I have no complaints and I have a great camera!

Thumbnail of user dk34
Massachusetts
1 review
6 helpful votes
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December 16th, 2014

BAIT AND SWITCH SCAMMERS! Called me to say I ordered the 'import' with japanese menu & for $154 more I can get the 'american' version. I wanted to wait and shop around so Jeff said he would email the new order for me to approve before it was final. After a few hours, I hadn't received the email so I called to check on the order. I emailed a cancellation 3 times and called 3 times. Then I saw I was charged for it. I called again and they said it shipped. Nothing I can do. They're offering a $50 credit and if I want to return it there's a $75 restocking fee so I may as well just keep it and enjoy it. NEVER AGAIN. DON'T SHOP AT ABE'S OF MAINE. WORST BUYING EXPERIENCE EVER.

Tip for consumers:
Stay away!!! Do NOT shop at AbesOfMaine.com

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Thumbnail of user sm332
Texas
1 review
7 helpful votes
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November 26th, 2018

Placed an order for an OLED TV, and picked the free shipping. Within few minutes get an email from Jeff Stevens of Abe, asking me to call (red flag #1) before the order can be processed - it doesn't state why I need to call.

When I called, was told that I have to pay $300 for shipping insurance. When I questioned that there is no requirement for insurance during order submission, it went down by $100.

Still not satisfied, I asked that the order be on hold, and told him that I will call back. Researched their FAQ's, and called back saying I don't want to buy if they want me to pay for insurance. Immediately Jeff says that he will take the insurance requirement out and they will pay for it. When I questioned why I was asked to pay first over the phone but not anymore, he gets rude and says doesn't have time to chit-chat.

Not satisfied with the shady nature of the whole deal, I asked that the order be cancelled. If it doesn't get cancelled as requested, I will have to call my Credit card issuer to deal with these guys.

Stay away from Abe's.

Thumbnail of user davev16
California
1 review
14 helpful votes
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April 24th, 2015

DO NOT TRUST THESE FOOLS. Thank goodness for the online reviews! Sure enough, 48hrs after my purchase i received a call from NJ with a representative trying to up-sell me about some international version... I immediately asked him to cancel my order.

Abe's of Maine - at least have the____ to just put the CORRECT description of the product on the site.

Also, consumers should be aware that, at least this TV, was not being sold with all the items that come with the TV if you buy it from a reputable company, nor is it under Sony's warranty! BEWARE and AVOID THIS SHADEY BUSINESS.

Thumbnail of user jimg335
Georgia
1 review
7 helpful votes
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April 25th, 2019

I thought that I had landed a great deal on a 55" Inch LG OLED TV with Abe's of Maine. The price, including free shipping and no sales tax, was much lower than what Amazon was charging for the same TV. The day after purchasing the TV online, however, Abe's of Maine sent me an email telling me that I had to call them to "confirm my purchase." The call to a representative went as follows: First, he said the call was to verify that no one was fraudulently using my credit card. I thanked him for this security, but this verification was just a ruse for what followed. Second, he told me they had to add special handling to the shipping and told me the actual cost of my TV would be $288 higher than the original purchase price! Third, when I complained he said he would throw in what he called "white glove" delivery, which is nothing more than having someone bring the TV into the house. Fourth, when I still complained, he said he would throw in a cheap TV mount (a $20 mount that he said was worth something like $150 - another lie).
Finally, he said he would throw in a more expensive mount; but a TV mount that I could purchase for less than $40. While I reluctantly (and probably stupidly) agreed to the higher price that is still not a terrible deal, I feel cheated and believe Abe's of Maine is a totally untrustworthy merchant. I just noticed several reviewers with the exact same complaint, so this is obviously on ongoing unscrupulous tactic used repeatedly by Abe's of Maine. I wish I had read the reviews earlier and had been prepared. Be very wary and prepared should you purchase items from Abe's of Maine!

Thumbnail of user mrsm18
Washington
1 review
5 helpful votes
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December 21st, 2014

Terrible customer service. Like others, I have found what the company promises and what they deliver are not the same. Ordered a Canon Powershot SX50 HS and got a call asking me if I was aware the low price was for an import and that it would not be covered by a US warranty and that the accompanying materials would not be in English. After telling them to please just cancel my order (several times), I was offered lower prices, but when I stated they were still over my budget, the salesman finally put me on hold to see if his manager could think of an additional discount they could offer. Guess what? They did find another discount they could offer which dropped the price to what other online retailers were offering just two days later. Still, I accepted that price and went ahead with the order--which was not shipped for 3 more days and took 7 days to reach Seattle. Then, the order was incomplete--no warranty card or other info was included and no Canon software CD to download the photos to a computer--both of which were supposed to be included in the package. Couldn't reach Abes of Maine by phone as the waiting lines were (understandably at the holiday season) long, but they didn't respond to my acknowledged email complaint. Use another online retailer!

Thumbnail of user lorib1210
California
1 review
0 helpful votes
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August 12th, 2022

My experience was exactly like some of the reviews where your company tried the bait and switch approach.

The staff is extremely rude, not helpful, and just wanted to take the order. I decided since your price was less, I would just order online and not go through the rude sales staff. Your website stated the item was in stock.

I received the thank you email for ordering and that it will be processed. The next morning, I received a call from I believe Adam trying to upsell me, he was very aggressive and when I said I did not want to add $199 to the bill he said he would give me a deal of $160. I still said no thank you.

Minutes later I received an email that my order was canceled. When I called the customer service department to find out why it was canceled another very rude male YELLED "You ask too many questions"! I asked if this was the customer service dept and he said NO and would not give me his name.

I called back and another rude man answered the phone. I asked why my order was canceled when the website stated it was in stock. I was told I bought the CHINESE VERSION, and they did not have it in stock. If I wanted the AMERICAN VERSION I could have it at a higher price! Adam took the order, but would not talk to me when I called or emailed back.
I tried to find out who the owner was but was hung up on.

Buyer Beware of a bait and switch! The worst service that I have experienced anywhere all over the world. They won that award.

Tip for consumers:
Awful customer service- they even yell when you ask a question.
They scam you to buy more products. Buy Beware

Products used:
I did not end up using their product. Because I would not upgrade they canceled the order.

Service
Thumbnail of user michaelb189
California
2 reviews
7 helpful votes
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December 26th, 2014

BAIT AND SWITCH!
I am outraged at the bait and switch tactics of this unscrupulous company. Their conduct goes beyond bad business and should be the subject of a criminal investigation. I see now that what they did to me is commonplace for them. As you have probably heard before, wish I read the reviews first. I have never seen so many consistently bad reviews on yelp for any company anywhere.

Here is what Abe's of Maine did to me. On December 13, I ordered a Sharp 90" TV from them because that had the best price advertised on the Internet for the TV. They never shipped the TV. The status of the order on their site still shows as "order received." When I called today to see what is happening, their employee told me the price $2,649.00 was a typo, refused to honor my order, and told me that I could buy the same TV from them for $6,000.00! This is completely unacceptable.

I asked them to honor and ship my order. They refused. Contrary to the false claim of their employee, they never sent me an email canceling my order. The first time that I got the "price is a typo story" is when I called their company after their 14 day delay in doing anything with my order.

DO NOT BE FOOLED BY THIER ADVERTISED PRICES! Do no do business with this company!

Thumbnail of user peterk1866
North Carolina
2 reviews
1 helpful vote
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January 8th, 2024

I placed an order for a Canon R8 camera which was the the same price as B&H and Adorama Camera except they were for US Sales. I received a call from Abe's to let me know that the camera did not come with a warrantee so if I wanted to get a US version with a warrantee I would need to upgrade to a kit which included a lense warrantee memory card and a few additional items. That kit almost doubled my cost. I agreed. I like everything I got. First I learned that when I tried to register the camera body with Cannon I was told that it did not have waranee and that camera was for foreign sales the same issue for the lense. That's why the kit included the warrantee! OK not happy that the sales man did not say that and sold me the foreign version. I cannot find another memory card like the one sent me which they claim retails for a ridiculous cost. I ended up buying a SanDisk brand V90,128g card on amazon at a sale price of $79. Needless to say I will not buy from Abe's of Maine and go to B&H or Adorama. They are reputable and sell you the right stuff at the same price or better but for US consumption and give you good recommendations.

Tip for consumers:
Do your homework before buying!

Products used:
Canon R8 Kit

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Thumbnail of user danas26
New York
1 review
10 helpful votes
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January 10th, 2015

Bait and switch. Huge scam. Just read the other reviews. This "business" needs to be shut down. What they're doing should be illegal.

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Thumbnail of user larryk366
Michigan
1 review
4 helpful votes
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January 10th, 2019

When I purchased advertised price it ended up costing me approx $400 more than advertised. Will never order from this company again!

Thumbnail of user kareng193
Connecticut
1 review
0 helpful votes
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January 2nd, 2018

Great selection to choose from with great prices, highly recommended.
New Year Celebration... Blowout sales going on now!

Thumbnail of user thomasb104
Georgia
1 review
0 helpful votes
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December 28th, 2014

Fast and free shipping my camera arrived a day after I ordered it.
Thank you Abes of maine for rushing my package for the holidays

Thumbnail of user josiel2
Texas
1 review
9 helpful votes
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May 1st, 2016

Cannot reach any person by calling the phone numbers posted on website. To me it seemed to be a fake company w/o any customer service.

Thumbnail of user phild18
Ohio
1 review
3 helpful votes
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February 10th, 2014

Recently purchase a microwave from them on amazon, everything shipped in 2 days and in good condition.

Thumbnail of user rachelt20
New York
1 review
7 helpful votes
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February 12th, 2015

Horrible we ordered a tv said no to extras and upgrades and got charged for them anyhow and they wont refund their own mistake

Thumbnail of user moniquef110
Pennsylvania
1 review
4 helpful votes
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March 22nd, 2023
Verified purchase

The scamming and bad business practices Occurred on 02/23/2023 when they offered items of a value of 1923.99 and never successfully got them to me and refused to give full refund or resend items even after fedex another federal company confirmed that I was wronged and approved the claim. No longer want items as customer service is pretty much non existent just want my money back. Lisa Berry who handles the claims is unresponsive, ignoring all forms of contact for almost a month ducking and dodging calls according to reps she's apparently " not in right now " 90 percent of the time but she's the only one who handles that. Odd. I honestly just feel bad, not only for me but to the others it has happened to also this is completely insane to take tax paying Americans funds with no empathy and now you have sensitive information and my money this is unacceptable and extremely embarrassing as a company and unprofessional and wrong. I have requested documentation, claim number via email and phone and still nothing, I basically had to beg them to file a claim," after repeatedly telling them the SHIPPER has to file separate claim directed by fedex I was never supposed to file as I'm not the one who shipped item, they literally don't care at all, reps keep saying someone will call no one ever calls but im hoping they return my funds or if not a agency can take legal action and assist me with the return of funds and a through investigation of the past and present behavior of this company because I'm sure with nasty inconsiderate management like this there are plenty of things they have done or hid or are doing that can be brought to Justice so no one has to go through things like this again.

Tip for consumers:
Don’t do it , there are tons of other places to go that will actually help I when things go left. These people have no hearts or morals , if you like losing money or getting ripped off this place is perfect.

Products used:
None never got any

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From the business

Abes's of Maine, Cameras and Electronics Since 1979.

Company Representative

Thumbnail of user joshr70
Josh R.

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