website thubmnail of Abe's of Maine

Abe's of Maine

Overview

The company's reputation is significantly marred by numerous customer complaints regarding deceptive sales practices and inadequate customer service. Many customers report being lured in by low prices, only to face upselling tactics and the delivery of grey-market products lacking proper warranties. Issues with returns and support further exacerbate dissatisfaction, with several customers experiencing delays and unresponsive service. While a few positive sentiments exist regarding product availability, the overwhelming trend indicates a lack of trust and serious concerns about the company's business ethics, suggesting potential improvements in transparency and customer engagement are urgently needed.

This summary is generated by AI, based on text from customer reviews

service
41
value
39
shipping
36
returns
33
quality
34
This company does not typically respond to reviews
+4
How would you rate Abe's of Maine?
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California
1 review
8 helpful votes
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Stay away
January 9, 2018

Classic bait and switch. Their ads show up on google searches with enticingly low prices. Once you put in an order you will get a call saying that what you ordered is not the US version and they will sell you the higher priced "US version". They will say that you can price match up to two weeks after purchase - do not believe this. Once you've purchased it they will not price match other sites, and they will charge you a 15% restocking fee + shipping if you return it. Stay away.

Date of experience: January 9, 2018
California
1 review
5 helpful votes
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Bait and switch
December 26, 2017

The camera was advertised at 3549$ I ended up paying 3799 $ after canceling about 10 times. Do not buy from these people they should be prosecuted. The state Attorney should look into there sales and advertising practice. But in NEW Jersey don't hold your breath.

Date of experience: December 26, 2017
New York
1 review
10 helpful votes
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Switch and bait.
April 11, 2018

Order an item. Phone to verify. Some story, not in stock. Upsell attempt from $250 to $400. No thanks refund. We know where to find you. Terrible. I didn't think an established company would use these tactics now.

Date of experience: April 11, 2018
New York
1 review
6 helpful votes
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Check out was a breeze
February 17, 2014

Check out was a breeze - on line customer help was very fast and efficient. Shipping was free for UPS for this order! Only thing I could praise was delivery because I just placed the order!. Not only do they have the cheapest pricing but for all the extra things like the salesman explaining in detail the differences between Nikon and canon Dslr cameras

Date of experience: February 17, 2014
Alabama
4 reviews
6 helpful votes
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Great prices on cameras and accessories - This site has some of the lowest prices I've found on cameras and accesssories. You must be warned though... they will call you back and try to sell you on optional gear that you don't need. If you can deal with that kind of sales technique its worth the hassle for the savings.

Date of experience: February 2, 2009
1 review
1 helpful vote
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I got a canon 5D from them and it was a fairly smooth process with the exception of them telling me that a number of dead pixels is normal in modern day DSLRs. I opened up a jpeg file and found a few pixels when blown up on photoshop that were not normal or hot as they are called and then asked them about a refund and they told me this was in the scope of normal. I then called canon who did verify this and said that all of their DSLRs might have a couple dead pixels but they could be mapped out. I don't notice them all on prints so I kept the camera. Good website and would order again.

Date of experience: July 27, 2010
Colorado
16 reviews
52 helpful votes
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Abes of maine review
December 23, 2008

Abes of maine review - i bought my Panasonic FZ50 from them with relative ease, they offer good products and reasonable prices, the only thing i didnt particularly like about them is: them trying to sell me some extra accessories that weren't actually intended for use with that model camera. So if they offer you a product make sure you research it and make double certain the accessories offered is compatible with your equipment. Great shipping time with standard express and very helpful customer service.

Date of experience: December 23, 2008
California
1 review
0 helpful votes
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Great prices
January 5, 2018

I was currently looking at TVs for my living room online, when i cam onto this website. They have a variety of appliances for sale and the prices are just great. I know where I'm going to purchase my TV from!

Date of experience: January 5, 2018
1 review
0 helpful votes
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I comparison shopped price and they were quite competitive with other larger online retailers, beating them in many cases. They were also helpful and friendly when explaining differences in models. I would rather my hard earned dollar go to a smaller retailer than a large one. As my first order with Abe's of Maine, I have been pleased so far. Should everything continue to go smoothly, I will continue to use them repeatedly. Jeff Stevens was helpful in sorting out my order for my best possible experience

Date of experience: March 8, 2015
Illinois
1 review
19 helpful votes
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Been using them for over 10 years, I don't know how other people feel about them but Ive been treated like family on all my purchases. The reward they provide for customer loyalty is unmatchable. Ive been getting discount on everything from TVs and cameras to toasters. Thank you Abes for the royal treatment.

Date of experience: February 11, 2014
New Jersey
1 review
1 helpful vote
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Ordered from them a couple of years ago and a had good experience. Their prices are pretty low plus they don't charge tax or shipping. So far I got an e-mail confirmation and a phone call confirming my order and shipping option.

Date of experience: February 11, 2014
New Jersey
1 review
0 helpful votes
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Wonderful deals and the site was easy enough to navigate. They even called me personally because they wanted to make sure I knew the return policy on lenses and whether or not the one I purchased would fit my camera. Can't wait till it arrives

Date of experience: February 14, 2015
Illinois
1 review
0 helpful votes
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Happy customer
March 8, 2015

Have just placed my order but I am impressed already with their communication, friendliness and low prices. I will wait for the delivery and give my final comments after that. I was promptly contacted by Joe to inform me of a discrepancy in my order

Date of experience: March 8, 2015
New York
1 review
1 helpful vote
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I bought a little Samsung camera from Abe's and it was shipped quickly with all the warranty information and when I was on vacation the camera somehow got squeezed or bumped in my purse and the screen got ruined. I called Samsung and they sent me a prepaid return label and emailed me the camera's status during its trip to the repair shop in California. I had it back in 3 days, good as new. I am just saying Abe's sells great products that back their products. Now I look for Samsung whenever I make a purchase

Date of experience: February 13, 2014
New York
1 review
30 helpful votes
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I highly recommend Abe's of Maine. Quick and easy to order online. A representative of Abe's called me the very next day, asked me if I knew the difference between two different lens. He explained the good and not so good between them. He recommended the higher priced one as it has a warranty. I didn't want to spend more at this time. He then applied a coupon, it was still more than I wanted to spend, he then put me on hold came back and gave me the upgraded lens w/warranty for the same price as the cheaper model. Abe's certainly went above and beyond to make this customer very happy. I highly recommend Abe's of Maine. It's my new place to shop for sure!

Date of experience: March 29, 2015
New York
1 review
19 helpful votes
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I ordered a Frigidaire freezer from them they do not charge for regular shipping or taxes, which is a money saver. Their pricing is competitively low, Shipping is fairly fast (got white glove delivery) and customer service is easily accessible via phone. I don’t know how easy the returns haven’t returned anything yet.

Date of experience: February 3, 2014
New Jersey
2 reviews
7 helpful votes
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Stay away
January 29, 2019

Had the opportunity to go to the "store" since I live 15 miles away... this a bad setup... not a store at all, just a bunch of offices & storerooms. No stock or display cases or anything that would suggest a legit business. They could not upsell me (they tried) as I knew exactly what I wanted. ALL their merchandise is grey market or used, hence the low prices. As long as you go in with your eyes wide open and don't need the usa warranties it's not a bad deal, but never and I mean NEVER buy anything online from these people

Date of experience: January 29, 2019
Oregon
1 review
1 helpful vote
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No shipping yet, 13 days after I was ordered and billed. No notice of back order and "it will leave the warehouse in a day or two". Multiple emails not answered, and lied to on phone regarding shipping--"just went on the truck". Ridiculous hours, especially for the west coast. There will be an upsell call after ou order online--that is why I order online, to avoid that.
Worst transaction other, waiting on Paypal dispute, may escalate, to get a refund.

Avoid at all costs.

Date of experience: October 5, 2012
New York
1 review
0 helpful votes
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Back To Photography
December 27, 2017

To make a long story short, I used to take photography in school. It has been years and wanted to start it up again. I came across their website, contacted them and they were able to help me out with how to work the latest technology on todays cameras. I am back in the flow and loving it!

Date of experience: December 27, 2017
Nebraska
1 review
1 helpful vote
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Misleading
June 11, 2023

After i made purchase, they added a shipping fee.

Said they included White Glove service to set up product. When delivered, had to force drivers to open box; that's all they would do

Date of experience: June 11, 2023