Airbnb

Absolutely the worst experience ever! Customer Service NO help at all. Safety is of no concern from Airbnb! Even if you feel unsafe at the property, oh well…., you are SOL! $2666 for one night stay out of 11 days and not willing to refund any part of what I paid! I will never use Airbnb again!
The Hideaway Inglewood CA -NEVER STAY HERE! Unsafe neighborhood, garage full of crap you can't even park in it. Try to Park in the drive way and you are one inch away from the neighbors car!
My husband and I both felt unsafe at this location, the neighborhood is ghetto, dirty, and scary! We didn't feel comfortable with parking outside as the garage that was promised in the listing was full of crap which made it impossible for any car to park in there. We contacted the host immediately and of course first response is about no refunds.

Your view as you step out the house, pictured below.

I booked Airbnb 3 months prior to Thanksgiving. I paid their deposit. A few days later the man hosting our Thanksgiving dinner in Milwaukee Oregon was diagnosed with lung cancer. He needed surgery and chemotherapy. Thanksgiving was cancelled at his home. I contacted Airbnb with proof of his serious illness and was told no refund would be given by Renee nor Airbnb.

Don't be another victim of scam artist. Airbnb knows that some countries do not allow travellers to stay in a private house. They will not protect you when police walks into your room and arrest you for breaching foreign law that you did not know about. All i did was booking my accommodation via Airbnb when i stayed in Bangkok and i found out that I broke the law. Who would think that simply leasing someone else's house can be breaching Thailand law? Please rethink when you book via Airbnb and don't jeopardise your precious holidays. Don't make same mistake that i did.

I have never in my life experienced a worse customer experience. Not only was I tossed around an automated system multiple times before I could finally talk to someone, when I finally talked to someone they hardly spoke english and did not help me with my reservation at all. They would not solve my problem for me and honestly I will never book through air bnb again but only directly to the hosts. Steer clear if possible.

The first and last time I will use Airbnb The place I booked was a dump with a dirty mattress and furniture outside. Big broken dumpster 30' from front door. And surrounding units were broken down. Would not allow my dog to stay there yet alone mmm family for a vacation. I spoke with Airbnb and showed them pictures and did not help me if one bit.

The reason I really love Airbnb is because of the empowerment they provide to their guests'. Where else can you find an organization that lets you visit a stranger's home, steel and damage their stuff and abuse the hosts with impunity without having to worry about any consequences.? They've achieved a level of standards that truly depicts how much man has evolved. The only bad thing about Airbnb really is that they don't seem to support allowing GUESTS' to be physically abusive and violent to the HOSTS'. That would be icing on the cake. But I suspect that it probably has something to do with stupid laws and human rights and stuff. But hey, nobody's perfect.

I came to an apartment that was super dirty, smoking smell, and some things are broken.
No toilet paper, no towels, nothing.
The bed was very dirty as well and the host didn't answer.
It took Airbnb lots of time to respond and eventually after several days, they offered us 30% off from the first day which is about 15$. They told us that this is the maximum they are allowed to do.
It is ridiculous that this is what they can do in such a horrible case.

They don't reply to my messages, and I say to them, "Please someone from your team contacted me, but no one contacts me, and every time they message me, we will try to solve your problem as soon as possible. This problem has been there since Tuesday and until now, they have not found A solution for me.They sent apartments that are very far from the location of the apartment.which I booked and they want me to book one of the far apartments.I am asking for an apartment at the same address and I will put all the pictures of the conversation that prove my words.

Airbnb advertises a supervision of their hosts with partial or full refunds for inaccurate claims by the hosts but this advertisement seems false since we received no reimbursement or acknowledgement for our hosts false claims and lack of attention to correcting the problems. It is difficult to find harsh or extremely critical reviews on the Airbnb site because the reviews are not published if Airbnb does not find it beneficial to them and their hosts. Therefore, every critical statement in review seems to be sugar coated. They will now only be an absolute last resort for my family.

As a guest I had my reservations cancelled few times at the last minute - and AirBnB could do nothing... so its always a gamble to lease anything with AirBnb - what if your host just does not show up?

With hosting things are even worse - if the guest doesn't want to leave AirBnb can do nothing and will tell you to call the police - police wont be able to do anything anyways so you have to start the eviction process. Happened to me and my friends. Not doing any business with AirBnb

Booked a place that was $108, after booking the total was over $235! All Fees! Which they were not up front about until after you paid. Then when you cancel they only refund 50%! Total scam, will never use again.

Booked a business stay through Airbnb. The house was infested with cockroaches. They did refund all money except cleaning fee and one night stay. (Was there less than 24 hours) I was also promised a 50% off coupon for future stay that would need to be used within one year. I was booking a short getaway, thought I would use the coupon. Surprise! Airbnb now has no record of this. When speaking to a representative with Airbnb they said someone would call me in regards to this. I ask when bc I was trying to book the stay. Her words were "sometime" I said sometime she said "yes sometime". Seriously! It isn't necessarily about the money I DO NOT LIKE TO BE LIED TO! I do travel a lot for work and relaxation. I will not book through Airbnb again!

My account was banned due to being associated with somebody that Airbnb said it was not allowed on their platform. I was provided no further explanation. I've had no complaints from host and have used the platform for years and was removed without causation. I am a law, abiding Citizen, who is respectful of all my host and their domains, and was removed from being able to use these services due to an association that I am not even aware of. This company discriminates without cause and unfortunately feels no repercussions of it. It's exclusionary, it's discriminatory, and it is without basis outside of vague associations. I encourage anyone to hire legal representation that has been through similar encounters.

My recent stay at a property in Guadalajara, Mexico was a total fraud regarding the reviews. It was literally 18 nights of Hell. The place was filthy and the linens reeked of sweat. The floors were not washed in years, yet the owner stated that the apartment was immaculate! I posted a picture of slippers after a few hours of walking on the filthy floors. I had to purchase pillows, towels, and bed sheets because the ones in the apartment were disgusting!
The property is located on Calle San Felipe 39 (&45).
The reviews are fake! I was horrified by the conditions but due to Air B&B's poor customer support, I was unable to leave to another location. I'm surprised this owner from Canada even bothered to buy a place in Mexico because he behaved like he hates Mexican people!

The property was misrepresented. It's in need of some pest control, I saw a few roaches during the past few days of my stay. After waking up itching with what looks like bites I pulled the sheets back from a corner of the bed to discover there were three fitted sheets on the bed as well as a mattress cover. It exposed a filthy and very old mattress. I was so disgusted I stopped my investigation. I have some pictures of the condition of the home. It has a possible roach and bed bug infestation. I felt so uncomfortable I left a day earlier than scheduled. Also I Pty a request to change the dates of the reservation with the host. I contacted her and asked for an approval and got no response. This was an overall horrible experience and if it is typical of Airbnb I will not be using the service again, I also will actively discourage others from doing so as well.

The app does what it's supposed to and is a good option. However, as a regular user I was disappointed to say the least when a negative review of a stat with a super host was removed by AirBnb, without any explanation. I was then denied the opportunity to re-submit a review of this place. This makes me question the integrity of Airbnb, because it was the first review of a new listing by this super host, and would likely put other off, which would result in reduced income for the platform. Highly questionable ethics if you ask me, and begs the question if other negative reviews are removed leaving users with a falsely positive impression of places, that are supposed to be a real reflection of the experience people have. There are other services out there now and I think people should explore them, based on my experience.

You don't know how the houses are and they only put photos that the owners send but airbnb doesn't refund all money that you have paid more airbnb does not have people who inspect the houses to verify that they are 100% safe in health and everything but look how they defrauded me with a houses that the basement was full of garbage, broken pipes stink of $#*! and urine, a bathroom didn't work, I don't know how the city government allows this where there are as many bacteria as meningitis, E. Coli that can infect

Made a booking, was charged and got confirmation only to be cancelled by the host Alpha Homes Tagaytay. The host can't be reached, Airbnb support is on sleeping mode. My hard earned money was never returned. I had to make another booking from agoda got confirmed and paid again.
Airbnb in my experience was just a scam.
Never again will I book through Airbnb.

Terrible experience. Deposited £492 in credits and I can't allocate them to a reservation due to a system fault that nobody can resolve at Airbnb

Airbnb customer support is the worst I've ever encountered. I've been lied to on numerous occasions, hung up on and a representative even walked away while speaking with me mid conversation to take a personal call earlier today (You can't make it up)

I've had the issue now escalated supposedly to a manager who nobody in the company knows the name of which again is just another lie.

I'm now seeking legal action against this company for withholding my money and continuing to breach their own customer policies and obligation as a company operating in the UK and in this case withholding my money like some type of corrupt organisation.

I'm still pending a resolution to this and will be happy to amend my review if Airbnb can turn this around but at this stage it will be with my solicitor to handle the escalation through Small Claims Court

Unfortunately, my reservation has been cancelled for the third time in the last two months. I had planned this trip six months ago and was supposed to leave next Thursday. The host was not properly checked before being posted on the website, which is not my fault but this is the reason why airbnb cancelled my reservation. Despite advertising a 24-hour response time, the support team took more than 30 hours to respond. They have now offered me a 70 euro voucher, but the prices have already doubled and they have not helped me find alternative accommodation or cover the price difference which is 250 euros. It's impossible to find a similar apartment at the same price as six months ago. They haven't done anything to assist me.
I would rather pay more with Booking.com than risk having my holiday ruined again.

This place was filthy and Tim is dishonest and will try to destroy your reputation. After telling him I would report him to Airbnb if he didn't send someone to clean the place, he threatened me that he would give me a horrible review with any future Airbnb hosts if I gave him a review. I gave an honest review, including a compliment for sending cleaning people over. Seriously though, what kind of a host expects people to sleep in used (as in recent sexual activity evidence) sheets? I will probably never use Airbnb again just because of this experience. Avoid this place like the plague. You could catch it. I am including a picture of the threatening email he sent me.

It is now 2 months and a half I am sending messages to the support inbox.
It is not the first time that they have issues with fees that you set up as host. Unfortunately the handle it in a poor way. They confirmed that is was a technical issue and confirmed they will reimbursed all cleaning fees that were not set on bookings...and the other hands they confirmed it was my error!
All companies in the world, when they confirmed they will reimburse you...They do it... It seems AIRBNB is not part of them!
The worst thing is that I felt pressured, if I cancel the guests' reservations (who are not to blame) I am penalized with cancellation fees and if I host them I lose money! It's a huge amount of money and instead of dealing with the problem urgently, it took 2 months. The moment I informed them that someone who wasn't me was trying to connect to my account, the error disappeared! But who am I, a simple host, to claim respect for guests and my company? So if "confirming" doesn't mean taking responsibility and sticking to one's commitment, I don't know the definition of "confirming". It seems that AIRBNB uses this word to lull you to sleep and that at no time did AIRBNB wish to keep its commitment.
The worst part of this story is that I was taken for a ride and out of respect for my guests and customers, I bowed out and lost revenue.
That's the solution AIRBNB offered me, so be careful and hang in there!
Oh I forgot...THEY OFFERED ME A COUPON that also confirmed it was an error from their part...AIRBNB might thought this was the reimbursement of more than 20 missing cleaning fees...what else to say!

I have tried to work with Airbnb after a host failed to make everything right after our visit. They did nothing and blamed it on their existing 'policies'. We have pictures, communication and everything. It got us nowhere and no return of any money, or at least housekeeping fee refunded. Beds were not made upon arrival, appliances not working, pool issues, and the list could go on.