Airbnb

Every dresser drawer and every closet was filled, and I mean filled, with this mans clothes. The clothes dryer was also filled. When confronted, the host replied, with attitude, "What's your problem, just move my clothes out of the way" There were only 2 clothes hangers available.
The TV was internet managed (to save money) difficult to control and of extremely poor quality. I watched the Superbowl with frequent interruptions (at key plays) by a spinning wheel and the notice that it was "buffering".
The bedroom windows had no blinds but fortunately because of the cold there was on one on the immediately adjacent outdoor decks.
The bathtub drain did not work forcing me to buy a drain block at a local hardware store. The shower was barely acceptable.
I was delighted after 10 days to check into a hotel around the corner for a bit more money. NEVER AGAIN.

I have listed properties on airbnb for several years. My most recent guest trashed my house, broke dishes and glasses, smoked pot and cigarettes in the house and left ashes everywhere, left a blood-soaked towel, broke the handle off the shower. I have sent airbnb photos and documentation, but Airbnb has refused to compensate for any damages, even though they retained the "security deposit". I accepted this guest after seeing 5 star reviews, now I believe that airbnb removes negative reviews.

Airbnb is great as long as you are lucky enough to book all good places based upon the reviews. But as we just experienced, even though we we have more than 10 years of experience with Airbnb, our due diligence was not enough, because we got a dump. We took one look at the place and realized that it was nothing like the reviews. Worst of all Airbnb could care less. We had to leave the place for a hotel. DON'T TRUST Airbnb!

Verified ID is a big joke. I don't have a Facebook page so nobody will rent to me. How does that make sense? They already verified my government-issued ID, e-mail, and phone number. Plus, I have a reference. Just because you have 800 friends on Facebook doesn't not make you a serial killer. E-mails to customer support have yet to be answered. I can't see this company lasting very long.

We rented a place in Jacksonville, Florida only to find out halfway into the stay that the owner cannot lease out his property under the rules of the home owners association. He has done this to others yet Airbnb continues to keep his account active. Because of this one of our workers had their car towed and was told they had to leave today since this rental was not allowed. This not only cost us a tow bill, taxi, another hotel and lost time at the fair where we have a booth. We want a total refund not partial because of all the inconvenience. We have documentation to the fact that this person was warned more than once that renting his units was not allowed. Now we are having a heck of a time just trying to get our documents to Airbnb. If this is how the company operates we will go back to staying at hotels.

I have just spent at least 30 minutes trying to book an airbnb. I have used this site before, but this time there are added steps which make it cumbersome and inefficient in my opinion. I understand the need for security, but the length to which airbnb has gone re verification is ridiculous. I will not be using this site again until the process is simplified, particularly for past customers!

The first time I used AirBnB it was fine - we arranged a room at short notice and it all went smoothly. Since then I've tried multiple times and I've always been rejected by the hosts - despite having a positive rating. Hosts don't usually even provide a reason. I was hoping to use AirBnB instead of a hotel or hostel but that really doesn't work if it's unreliable.

The properties that are available are usually clean, well maintained and well managed. The only issue is with the company itself and the payment system. It's VERY difficult to get someone on the phone and their merchant system often times rejects cards even though they are in good standing, which can be embarrassing. Hopefully these are just growing pains and they have worked this out.

I booked a nice place in Auckland and the reservation went smoothly without any problems. The communication between the host and the Airbnb customer support team was prompt and efficient. No problem with payment nor anything. The website was easy to navigate. I will use this platform to make my future bookings for sure.

Booked fall vacation stays in Ireland and England. Can't travel to these countries because of the virus, yet Airbnb hosts keep all of your deposits. Stay away, company doesn't care about the virus and it's impacts.

Awful hosts, awful customer service, just an awful company. Save time, save your money, and be stress free by going with any other company. You know the saying, "Wish someone would have told me?" Well your wish is being granted... Never book with Airbnb!

Airbnb owes me £1200 and refuses to refund me for services not delivered per the contract agreed per the Consumer Protection from unfair trading regulations 2008, amended in 2014.

The place they rented had other guests present which during the COVID pandemic was against government guidelines. I asked for a refund given the service was not as described and the place was unsafe to stay at, which Airbnb refuses to provide despite their failure to warn me of the presence of another guest before my arrival date. It still baffles me that the government would shut down hotels but let rogue companies like Airbnb run a business to put customers in danger and then refuse to refund

Airbnb has hidden fees. Cleaning fees can be huge. My wife and I were looking at one night in a one bedroom apt. $133 as a discounted rate (1 night), plus a $35 Airbnb service fee paid by me as the guest, $110 cleaning fee, and $30 taxes. Grand total for one night, nearly $325. Forget it, found a hotel without all the added expenses. But for long term, airbnb can offer some savings.

Do not trust this company, as both a host and guest they are inexperienced in dealing with any issues.
The call center do not help and get you off the phone, they also give conflicting advice when issues arise.
They are not professional and I am out of pocket and had months of stress trying to deal with them.
They held my money for over a month as 'pending' with no explanation.
The company has no idea how to resolve issues legally or professionally therefore do not use!

I booked six weeks at a place called mellow yellow in cedar key Florida on airbnb. The host cancelled the reservation saying that Ainbnb charge me the wrong amount. I recommend staying at a hotel where this isn't a issue. Hotels honor there booking.

I haven't even gotten to my vacation yet and already they have tried to charge me for fees twice and not let me use a $200 gift card. They put people on the phone that can't help you and then when you need to talk to a manager they're in a meeting. In a half an hour I had to call them four times and still have nothing resolved. Horrible way to do business.

We have used airbnb a few times and thought they were straight shooters until we noticed that they had deleted reviews we had written that were critical of our stays. They keep the very positive ones. I'm guessing this so that everything looks very rosy and potential customers won't be turned away. I think this is a very dishonest practice, though it doesn't make them unique - it seems to be a widespread practice in the industry.

I used to be a host and I had many problems with phone numbers not working, getting paid, employees writing in very poor English, the list could go on.

I want to report that they improved greatly. I found a phone number that worked and spoke with an employee who was extremely helpful and friendly. I felt that by the time I left the business they had really gotten their act together.

I do recommend them.

I booked through airbnb for few months and cancelled my stay due to my safety issue. After, few conversation with the airbnb ambassador they still want me to pay for reservation fee. Even though I cancelled it after few days of booking. Airbnb is such a pain. No consideration. They don't care for their guest safety as long as they are able take the money. Lesson learned do not book with airbnb. This company will take your money in a heart bit.

I booked an apartment in Dallas Texas
Great area had three great reviews (which I now realize you want apartment to have over 50 reviews before considering) the apartment was a smelly bachelor pad with dirty sheets and one black towel for the bathroom. Not happy that over $300 was kept by air b n b and they were not concerned about it. I notified them within 30 minutes of leaving the apartment when I called kyle(the host) he said well I thought apartment was cleaned
Lesson to all make sure place has many reviews if you are to even consider booking with this company

So so disappointing! Needed housing for the month of may in NYC. First reservation taken and paid but three weeks before move in received a cancellation with no reason. Made a second reservation and also paid in full, just received an other automated cancellation again,, supposed to move in in 2 days. How can this be allowed. There is no accountability and no one to talk to and no cancellation reason given. This leaves me stranded in ny to start work on Monday. I can't believe a reputable place would allow this. I even had an appointment to meet a person to get set up in the room. Two days to find replacement housing. Bad bad business!
Will NEVER consider using or recommending airbnb again.

You are taking a chance and I have no pity for those that even use Airbnb. You are risking the possibility of being kicked out because of zoning violations. Be advised most are not legal in the municipality and are reported by neighbors that are tired of short term rentals. Is going cheap worth the risk? Safety, Fire, etc.

Rented a place in San Antonio and there was a
Cold front that came in. No heat at the home the first night. Then it was fixed so we agreed to stay. It broke again and we froze, again. Really miserable. Air-B-N-B's solution: a 30% discount. I will never use them again. Yea his would never happen with Expedia.