AirbnbReviews 2,100

So I just signed up with Airbnb. Requested a condo. No reply, so request got cancelled. I figured maybe the host just didnt have time to reply within the 24hrs. So I requested the same condo again. Luckily, they accepted the second time. Few days later, I received an email and a txt message stating the condo wasn't available for the dates I wanted anymore. I logged onto the Airbnb site and noticed I didnt have any notifications stating it was not available. So I messaged the host through Airbnb and they claimed that the cancellation was false and the request is still valid on their end. The host didn't have any reviews s I had nothing to fall back on. I wanted to speak to an Airbnb representative but its almost impossible to find a number to contact them. The site needs to make it easier to reach help instead of going through all these obstacles. We'll see how it goes when the day comes to check in. All this seems so sketchy for me since its my first time.

Highly disappointed with Airbnb's services. I tried requesting 7 different houses for my vacation. They have either 48 or 24 hours to respond. Every single one declined me for flaky reason. It took over a week for someone to accept my booking request. Once this happen a week later the host canceled my reservations. All Airbnb did was give me $100 credit and when you try to talk to there customer service, it's nearly impossible. Did I mention they take your total cost for your place you choose directly out of your bank account within a day, but when you ask for it to be refunded it takes 5 - 6 business days. Now I have to wait for a couple thousand dollars to come bank into my bank account before I can look for another place elsewhere. Airbnb completely wasted my time and energy. I will stick with vrbo in the future. I've never had problems with their service.

When I first became a host for Airbnb I like to service I like the fact that I could decline any guest I did not feel comfortable with.
Over the years their policies have changed so much that now if I decline too many inquiries even though they are people who are clearly not bothering to read the description rules and policies of my property they punish me for it by reducing my standings or even a listing my bed and breakfast altogether.
Their customer service consists of the reiterating our policies and telling me why they cannot change them.
I had had much better experiences with Home Away and flip key, as well as a VRBO
The only thing that Airbnb seems to worry about at this point in their business is making lots of money from everyone no matter what even if the guest cancels or if I have to cancel in any circumstances they always keep their share of the money for the reservation Airbnb never refunds their service fee to the guest!
If I have to cancel an inquiry because clearly the guest will not be happy in my place since they did not read the description Airbnb penalizes me and refuses to cancel the guest themselves all they are looking for is there money
I honestly feel that they do not care about me as a host.
Oh and by the way I have received a super host designation from Airbnb I own a legitimate licensed bed-and-breakfast and I go out of my way to make sure that all of my guests have a superior experience here at my property, that said I would encourage everyone to try to book on VRBO or trip advisor's flip key first use Airbnb as a last resort

I booked an apartment in Dallas Texas
Great area had three great reviews (which I now realize you want apartment to have over 50 reviews before considering) the apartment was a smelly bachelor pad with dirty sheets and one black towel for the bathroom. Not happy that over $300 was kept by air b n b and they were not concerned about it. I notified them within 30 minutes of leaving the apartment when I called kyle(the host) he said well I thought apartment was cleaned
Lesson to all make sure place has many reviews if you are to even consider booking with this company

I attempted to book a room through Airbnb and everything in the booking procedure went well until I was asked to verify my ID. I had to write a description of myself and supply a photo online. Then I had to do a 10 second video even though Airbnb provided no instruction as to how to transmit said video to them. When I tried to ask for help with this, I got no response to my email and ultimately my booking was cancelled. From now on, I will use HomeAway or VRBO rather than subject myself to the time consuming and difficult procedures that Airbnb requires to simply rent a room.

We were told that the house would sleep 6, that ended up being 2 small bedrooms, one room had a horrible futon, not a bed. The other room a double bed with the oldest mattresses ever. All was over 10 years old. The place for 2 other people which were 2 single was a futon which was horrible about 20 year old sofa that turns into a bed which was 4 foot long. Not comfortable very thin mattress topper. The other option was a 4 foot couch. I slept on the floor. I'm 6 foot tall the other was a 9 year old boy who could sleep on it. The whole experience for me was aweful. My family hated it, it ended up being the worst experience of my life. I will never use this site ever ever ever ever again.

Airbnb "Verification process" to PAY to rent a home includes submitting a photo, entering all usual ID info, including birthdate, verifying your phone number by entering a number they text you, then submitting a front & back photo of your driver's license. I thought this was a bit much, but okay I did it. After entering the former information I was asked to submit my complete credit card info, okay, time to pay, I entered this thinking that I must be done. NO-- next is a screen stating the need for access to either my Facebook or Gmail account AND allowing them to use all of my contacts. After much effort I was able to find a way to communicate with someone at Airb&b, thinking there must be mistake, anyone can see that this is unreasonable. Nope, without either of the latter, I can't rent from them. I am amazed that a company do this. They can only do this if we let them, will you join me in not allowing this by taking your business elsewhere?

Did you know when you look at prices in foreign currencies and you go to book, all fees stay the same but the 'service fee' that airbnb charges increase. For example, I booked a room in Japan for a week and the first price was 1900 yen but when I clicked 'confirm booking' the price instantly jumped up to 3507 yen... Total fraud!

And get this, the room I rented wasn't even located in the place mentioned. The address was 3 kilometers away!

Beware!

My exoerience with hosts has been great, but the Help Centre is terrible. I called about a refund that hadn't been received and the consultant firstly tried to get me to contact the host for an additional refund. I then explained the refund has been processed already but not received. I then got placed on hold for an extended period then was asked to write down the figures so I understand. When I again explained the cancellation refund already processed has not been received the consultant kept talking over the top of me, raised their voice until they wished me a good day and hung up. It was awful and made me feel like I had done something wrong, which I hadn't. Awful exoerience and terrible service.

Here's my airbnb horror story. For a year I used airbnb for almost all my lodgings, more than 30 nights total. I was very satisfied with every host and accommodation, with a few minor issues that always got resolved between me and the hosts. Everybody happy.

So I had 5 upcoming reservations with airbnb, and a week or so before the first one, I get an email from airbnb that I need to be "verified" or my reservations would be cancelled. I'm an old dude (64) and don't do facebook, which is apparently the preferred verification method, but I followed the instructions for verification by webcam photo of my driver's license, and the airbnb screen said it had worked, so I forgot about it.

Four days before my first reservation, I checked my airbnb account and ALL my trips had been cancelled! I called airbnb after I googled their phone number (it was nowhere to be found on the airbnb website). The call center guy said he could see the problem but he would have to call special forces to fix it, then assured me it would be done within 24 hours and everything fixed. Three days later, after 3 more calls and 3 more call center flunkies with the same script, I gave up and told the last one to just let the cancellations stand. I ate the plane tickets.

I still have not heard a word from airbnb. No courtesy calls, no courtesy. Zilch. I would frankly recommend to anyone considering using airbnb that it may look like a good deal, but you get less than you paid for, and just pray there's no trouble because customer service is an insult and a sham.

I chatted an Airbnb rep to find out why guests could not reserve my listing after I canceled on a guest for that particular weekend. (I now know, of course, that is your punishment for canceling.) My issue was that I put my ad live but forgot to set certain dates (Mardi Gras weekend; I am in New Orleans) at higher rates. Almost instantly, someone booked the Friday and Saturday of Mardi Gras at the regular rate. So basically, I was a brand new user and made a mistake and was hoping Airbnb would at least allow me to list the place for Mardi Gras weekend, to that same user at the correct rate, or to someone else.

The conversation was pretty brief, but she did take the opportunity to lecture me on business ethics:

Kat: Airbnb has a policy of only wanting people who are serious about keeping reservations to agree. We cannot bend the rules just to make money. Are you still with me?

Me: Yes I'm just trying to figure out how they hired such an unfriendly person to be a customer service agent.

Kat: I'm friendly enough sir, you just don't like the answer.

Kat: We cannot waive the penalties in this case because the pricing was not what you wanted. It's not fair to the guests you cancelled on.

Not fair to the guests... what about not fair to me? It's fricken Mardi Gras weekend! If I had accidentally priced my place at $1.00 when I meant to price it at $100.00, would it be "not fair" for the guest not to get the place for $1.00? It's called making a mistake, a**holes!

Thanks for listening.

Airbnb wanted detailed information about me in order to book a room, including pictures of the front and back of my photo liscence, credit card info, links to Facebook and American Express to verify my identity. Give a short story about myself, create a symbol, and as if that wasn't enough, make a video. They would not accept my info and kept notifying me to finish the verification process. They offered to help me through it, but didn't get back to me and the reservation was cancelled. I have an excellent credit rating and I think this is total BS!

Air bnb take the money from the guest and keep it for about 1 to 2 weeks after your guest has booked in. I find this unacceptable, airbnb is taking the commissions and then still holding onto the money for up to 3 to 6 months, if a guest books way in advance, now i have had 5 lots of guest come and go, and i have not had a payout from air bnb yet.

How do we as hosts and guest know what the owners of airbnb are doing with our money, are they using it to play the stock market, having grand holidays with our money, and living the highlife until they overspend and go broke, i am not very trusting of this set up anymore, and they don't say anywhere what they do with this money?

Then when i wanted to contact airbnb to ask why they have not paid me out, you Try find a contact email to EMAIL THEM DIRECTLY! I DARE YOU? You will NOT FIND ONE!

The AIR BNB website is set up to make it extemely difficult to ever contact anyone who works for air bnb. They could close tomorrow and take us all for a bunch of suckers...

What is their game... they are making a fortune, but i hope it is not making the founders greed make them even more greedy and untouchable and not care about the rest.

I have signed up my place with AirBB, first clients and since 2 months I'm waiting for my payment. AirBB claims that they made the payment but they didn't gave me any prove and I don't have cent from them in my account!

Just finished reviewing a host yesterday, there are 3 parts to the review, part 1) what you liked most about your stay part2) what you didn't like about your stay part3) what improvements can the host make to raise your satisfaction. All of the part 2 and 3 get deleted from the review and only what you LIKED gets shown leaving dangerous, critical faults hidden for the future guests to decide. They say they pride themselves for transparency and free speech and it is ironic they dismiss the very motto they preach. Every false accusation and statement from the host gets to be shown though and they when you write to them to delete or edit they say it does not violate their review policy and is the 'perceived personal experience of the host' although you have written communication airbnb proof for its falsehood. The host can also change its cancellation and extra fee policy after the booking from easy to strict forcing to loose most to all of your money or just stay! The pictures can be including pool and other amenities and they don't disclose their closure and not having access to fitness room. This is fraudulent business and unethical. Will never book from this site again and will tell all my friends to never do either.

I had a good experience with Airbnb. My stay was cheap and convenient, but I stayed at a house with zero security and the owner was never home. I kept thinking there could be a fire, a robbery or something worse, and no one would ever know until it's too late. The only line of defense was to basically lock your door. Airbnb needs to work on security guidelines.

* Their customer service was quick and helpful. I had to cancel my first booking and they refunded the money. For my second booking I chose the place with the best ratings.