Airbnb

The owner, CJ, is a crook. We had an address of our rental. Changed the day of arrival. The rental was in an apartment in Orlando Florida for 7 weeks. His lease strictly prohibits him from subletting. The company found out. Sent him, and placed a 7 day notice to vacate, on our door. He had changed the locks to the apartment! We called him, talked, said we were leaving and wanted a refund for remaining month, he agreed. Never refunded our money. Airbnb will not help you as a guest. We have everything documented. Do not use this company or CJ. Complete fraud. Airbnb is the same. Remember, check everything if you use Airbnb. CLS Inc and this fraud CJ need to go.

AirBNB aided in the host to take money from me without rendering a service. I was suspended and not even told why. Just a generic email saying I was affiliated with someone and they were locking my account and never allowed to create a profile. This was after I placed a deposit. Well they weren't able to find my reservation and the host ended up charging me. A month later my credit card company told me the host disputed stating I stayed in their home. LIES. And what does Airbnb do? Nothing. I can't even talk to a live person to resolve this case. I have asked a manager to call me and nothing has occurred. Do not waste your
Money. Go to VRBO instead.

I had bad experience through airbnb rental places' owners. I wasted my time in finding a place which can host us. The problem is with Airbnb, it doesn't enforce the acceptance of the place owners. The service through it is just not reliable. I would rather pay traditional hotel routes which don't reject me as long as I have $.

This was my first time using AirBnb and will certainly be my last. I did an advance reservation and was annoyed about the high end fees. I added on to my stay and got charged over $200 to change my check out date besides the initial fees I paid up front. My stay has become a high way robbery. Now I had some unexpected family emergency where I need to change my check out date to what it was orginally at. Not only will I be charged more fees by AirBnb, the place where I am staying at only wants to refund me back 50% of October because he does not want to do daily rentals and only likes long term rentals. I have been literally robbed by this whole entire transaction that to stay on a tiny place is costing me over $3000. I would have better off staying at a hotel. It would have been a lot cheaper and easier to check out. I wish I can sue Air BNB as I have been royally screwed.

Wrong access code for apartment complex given, host was not able to fix it during my 2 day stay. Unable to leave because of a risk of not able to get inside the apartment complex at night. Ended up leaving the place 1 day early. No refund. Airbnb refused to intervene. This is 2nd time this happened to me. No more airbnb, will use hotels from now on

Impossible to register with all the private information, they still denied. Ask pic, I sent pic, ask bank account, I gave my account, phone #, my address including. What else they need? They want to know where I work. How about people who don't work? This is a stupid system for cheap people who want to travel for less money and get all the unpleasant tricks.

Flakey hosts have the option to not accept a reservation and discriminate. I made two reservations for the advertised terms and one said their rate might change in less than three months so they cant honor the price they are advertising in Hawaii. The other booking just let the reservation expire. It seems that hosts can advertise terms and then choose to honor them or not. Bad recipe.

We rented two nights in Santa Fe, NM. It is a great space! But we woke up freezing the first morning. The electricity was out because of the snow storm. We asked for a refund that day as they weren't sure when the electricity would come back. We heard nothing. So don't ever rent from Germaine's place "Alameda Casita- 3 Blocks from the Plaza" in Santa Fe, NM.

Customer service as a guest was great. Host had a serious problem with their place, we moved out, host was being unreasonable on our request for a refund, but within a few hours of calling airbnb and providing photo proof of the problem, a full refund was issued. I couldn't be happier with airbnb's customer service (and especially the efforts of Holly at customer service, Patsy at Airbnb trip experience, and whoever else was on the team that handled my case). I've dealt with hotels, airlines, all sorts of institutions where problems sometimes arise, and I've never before seen such a fast and fair resolution.

1 star because I have to. I've been a customer since 2017. I did have an issue with my latest trip, the AC did not work. My daughter and grandbabies arrived first told me the AC was not working. By the time I got in contact with the host it was the next day. He called a repair man told me they would be there in 30 min, hours later they show up. Mind you I'm driving to the location from another state. The repair man stated the host knew about the issues, they have been to location 3 times but the host won't replace the AC. I then paid for hotel rooms because we can't stay in Texas in the summer with no AC. The host did issue a partial refund but I wanted it all back. After 3 weeks I got the partial and Airbnb said the rest was coming. I've been fighting this for a month! All I get is the run around. They are quick to take your money but not give it back. Get a hotel, you'll thank me later.

Even as a Super Host with several vacation properties listed with Airbnb, they give no owner support. They have stopped allowing us to charge a refundable damage deposit and if there are damages we have to supply a huge list of support. They invariably have a reason why they will not ask the guest to reimburse for damages. It's maddening. NO support.

Airbnb will not provide exact details for where you staying. They give you an approximate location, which could be as much as an hour away. I booked a trip and ended up 45 mins from the town and was given no refund after misleading locations on the map. When I reached out to cancel and get a refund they basically told me to go $#*! myself. I was given no refund and had to rebook last minute.

I recently booked a room in an apartment in Paris with check in at 2 pm. I requested for check in at midday, did not hear from my host for 4 days so decided to cancel and that listing was for strict cancellation, meaning only 50% refund even though the booking is in 5 wks time. I think this is ridiculous. In FAQ, we are supposed to be able to communicate with the host but not so in reality. When the $ is in their hands the moral drops

Got to the place we had to stay in Black Forest in Germany and place was sold. No one had the decency to let us know. Couldnt reach AirBNB or host. Just no answer. On AirBnB website even less help.

Here we are in the middle of nowhere with no place to stay.
Thank God we got a place to sleep in town further on. Offcourse had to pay again, because we already paid AirBnB.
Came home. Tried to get our money back. Many stories later. Still nothing. Not even replies on our emails.

So, so, so unprofessional, devious, greedy, flawed, disappointing, unreliable, dishonest and no integrity at all.

Unskilled Customer Service Not knowing what they are doing. They have "good manners", nothing else.
I have been struggling with my guest to put a reservation on my property. Every time have to explain the actions, which is a waste of time, they don't know what they are doing and the is no Supervisor to check there quality of work. They sent me to "resolution center" the person in the resolution center took a break of 48 hours.
They are telling me someone will contact you with 24 hours, which no one did.

This company denied me use because I am Asian. Then after finding out they have did this before, they conveniently made donations to Asian and anti hate crime groups. I just recently found out that they denied my friend over her religious beliefs. This is one disgusting company.

Airbnb is highhanded, always sides with guests over hosts, makes ignorant and arbitrary refund decisions, provides poor host support and basically doesn't care about hosts at all. Hosts are the ones investing in the property, furniture, day-by-day expenses and Airbnb has zero respect for the host although they make huge commission with zero investment. Plus they encourage "grey area bookings"

10th floor and elevator breaks often per a neighbor. But because we forget to return a set of keys they blocked my negative review and charged me $350 to get keys copied. Never again. Just stick to hotels. If you want a vacation and money is tight, just save up more.

They say that they will keep 50% of the entire amount you pay for a unit if cancelled within 1 week of that stay but the host refused to refund the entire amount when reservation was cancelled more than 3 weeks before arrival date.
Do not deal with this sleezy company.

I was referring Airbnb to people regularly until one of the hosts decided to pull a scam. They advertise a great apartment, then when you request it they accept, but then tell you it is not available and offer you another less desirable location. They will not cancel your reservation, and you remain on the hook for the reservation cost as long as they do not cancel.
Call Airbnb, and thought the situation was a no-brainer. All the communications was on their website and they read it. They offered to assign me someone to "help me" resolve the situation (remember with a scam artist host of theirs) To add insult to injury, the person who will do that will not be available for few days and until then, i am in limbo.
Good luck future Airbnb users.
What a shame. Such a great model, having such a poor customer service process!

Wife went into unexpected labor with our first child and we tried to cancel our trip and Airbnb made it extremely difficult and required a ton of documentation even when the owner of the rental property was totally fine with issuing a full refund. Premature labor isnt a choice and we have no control over that. Awful company and a bunch of thieves! Just what we needed on top of pregnancy complications.

Overrated. They don't make sure superhosts are correctly listing their places and allow them to retaliate against people while they don't allow discrimination. I didn't give a place 5 stars because the listing was incorrect and they didn't take out the trash before we came. The only reason i tried to re-book was because my mom liked the location so they dropped my reservation & i'm out a fee which should be reimbursed. When someone doesn't give all five stars airbnb should be making sure they are correct but i guess they don't so i will never use the site again

Two and a half months after we left an Airbnb rental, Airbnb notified us that there was a pending damages claim. After a two month stay, the host was demanding that we pay for: repairs to bathroom plumbing, mold removal, and (all in all) $760 in damages. This was fraudulent. The host completely ignored us the whole time. She was unemployed and living off her small Airbnb income. We got scammed.