Airbnb

Avoid at all costs. Money-centred company with zero protection towards costumers. Refused to process my refund for my trip affected by COVID-19!
Surely they let you book your stay with no warning that you will loose your money should your trip be affected by COVID. They are very good in taking your money. Do not recommend. Use other platforms.

I booked a place. Turned up and owner wasnt home.
So i booked another place.
Called Airbnb to cancel the initial one as i was mucked around.
They cancelled it, but never refunded the money.
They said it is upto the owner to refund the money as there is a strict cancellation policy.
There was no regards to me as a customer and all the dliema i had to go through.
Will never use them again.

And on top of this, the owner mentioned it is a Belle Air mansion, beautiful outdoor setting like your on a yacht etc etc. None of this was true. The house was just a simply two story, with lots of junk around.

This was the worst experience for a family vacation I can ever remember. Traveling clear across the country from AZ, arriving in the evening, and finding out the property never received confirmation from the host of our arrival. We had a reservation number, received multiple system generated emails prepping us for the trip and no indication that anything was wrong. Then, when they do finally reach you it was AirBnB doing all the apologizing and back pedaling because of the lack of professionalism of the host. Sorry, but all the good reviews I did see before booking make me feel that they are there because Airbnb put them there. Now that I did the research outside their site I see I am one of so many that have made the mistake of working with this company. To everyone, use VRBO or any other service but this one.

I'm a Canadian who pays for a room in Toronto when I work. Airbnb lists a price for the room but as soon as I hit 'Check Availability' the price changes before my eyes.
My favourite room goes from $38 to $43!? My 'spare' room that I use when the other is booked jumps from $36 to $37 dollars.
I have no idea why the price would change in the first place and why one jumps $1 the other $5 per night.
Seems like a cash grab to me. The Canadian dollar is sinking so my regular room prices are soaring. So not ok with me so beware when you see the first price quoted... am I the only one who notices this?
Other than considering not renting a room anymore because of this discrepancy, its the principal of the thing, its making the prices too high.
Airbnb thoigh has been pretty handy as far as finding a room near work, my room in Toronto is perfect and the host is great.

I have been a host in 2 different houses. One in California and the other in Colombia since I move back in forth throughout the year. It pays for my part of my moms mortgage in California and it pays for my rent in Colombia. I have only had positive experiences hosting. I have also been a guest in several houses. I only stay at a house if it has a lot of reviews. It cheaper and nicer than hotels.

I have booked a beautiful appartment on airbnb using their host for a appartment in amsterdam! Little did I no that the host needed a bank transfer of £550 to pay, of corse I paid this thinking this is how it's done on air Bnb as air Bnb had not clearly put on website that you actually pay them who then pays the host! It turns out now that as soon I paid this amount all contact was lost and the advertisement of the appartment was taken down off the website and now I am out of pocket for this amount of money! This's my hen do and it's caused so much upset and distress. I cannot afford to lose is much right before my wedding. I worry also that air Bnb do not. Heck these people out to see if the host is the real deal! So this person could con a lot of people including myself! I have contacted air Bnb three times but no response! EVEN MORE ANGRY! I do not recommend this company what so ever!

The day of our arrival the host cancelled our reservations because he was still waiting for Airbnb to pay him for the prior stay. We made multiple calls to Airbnb customer service for a total of 4 hours. We were told repeatedly that someone would call us back but we never received a call.We asked to speak to a supervisor and were told 4 times that he would contact us but he/she never did. Unbelievable... this is an aweful company that won't even talk to you needless to say our trip was ruined.

It's really stupid that they say that you can get a refund as credit but then you can not use it to pay a booking deposit with it!
It's even more ironic when Airbnb's rep explains it to you as it's a feature.
Worst experience I've ever had with a booking and it's refund

I booked for the 4th time with Airbnb giving them another try. I hadn't had a good experience with them ever and I should have just booked a hotel instead. Customer service is garbage and won't help you resolve your problems. It is up to the host is what they told me and they side with them. I tried negotiating a partial refund for my mediocre experience but got denied twice saying I was lying about my stay. I disputed the charges completely with my credit card company instead. As I did not receive the services I expected from the "glowing reviews". Book a hotel instead. AirBnb is not worth the drama, headache and sleepless nights. I had noise above my head from where the host lived past 10pm. And glowing lights in my space. Things were not resolved until past 11pm.

That's exactly what i sent to them...

I am Extremely unhappy with the service i have been given. Not only have you cancelled my reservation less than two weeks before but i have been told if i rebook with yourselves i can have a £33.80 but if i want a refund i get nothing! Not only this but i am unable to leave a bad review for the host because they gave me two weeks notice, i can only leave them a review if it was on the day. This is DISGUSTING. So now i have to re arrange my hen do within 2 weeks notice and i am unable to find anything due to school holidays and being such short notice. I will not be using your service again.

We have a lady in our community hosting a air B&B in a community where it is not allowed, and also advertising our community amenities (Pool, Gym, Tennis Court, Play ground). The community's insurance does not cover these folks. Someday someone is going to get hurt, and the attorneys are going to drag it out and make a ton of $$.

If your in Melbourne Fl, don't stay at 1444 Hill Ave Melbourne Florida. Your not welcome.

https://www.airbnb.com/rooms/*******?s=s5eLAWbT

Awful stay at Hotel Gabrielle in Brooklyn, New York. The pictures definetely did not depict the home. The description was deceitful claiming there was two bedrooms when there was one. If you slept in the "second bedroom" which is truly a living room with a curtain, you had to sleep with cats. We got charged extra for a futon that was broken before we arrived. The place had roaches and you had to feed her three cats.

When we first arrived she had us waiting outside a cafe for almost two hours trying to get a key and ignoring calls.

I will never use air bnb again because they are useless mediaters. Never again!

I wouldn't recommend Airbnb. You have to enquire and the owner has 24 hours in which to respond. Your money gets put on hold. I lost 48 hours in failed property searches and gave up because I couldn't afford to 'reserve' any more money. Unresponsive, slow and potential bookings declined for no reason.

Airbnb always worked for me. Honoured all agreements. I have stayed in 2 diff. Private Airbnb apartments in Barcelona, 1 in Vienna, and 1 in Bordeaux. I have stayed in someone's home (house or apartment) in seven different Airbnb's England (in one of them three times in three years) and in houses that were part or all rooming houses in 4 locations in England. In Canada, 7 times in someone's home (Toronto, Calgary, and Vancouver) and four times in an apartment in Toronto or Victoria. They have all been as advertised. When I left early due to dissatisfaction, I was refunded the amount (the host agreed to my leaving). When I lost a key to a lock, the host wanted $700 to install a new lock. Airbnb paid him $350 and didn't expect me to pay anything.

I called in to talk to a representative about my client's account. I was experiencing a technical issue. Instead of offering any sort of assistance, she said she couldn't help and hung up on me! Seriously?! You didn't even take the time to solve the issue I was having. That's the first problem. The second problem was that you ended the phone call on your terms, without helping the customer. How do you call that customer service? I'm very disappointed in the way this was handled.

I had booked a stay at an AirBNB in Boston for the end of April. With Covid-19 restrictions we are unable to go. We could not get our whole deposit back which is sad and difficult. What is deceitful is that we did not even get half our deposit back. It states if we cancel before April 23rd we would get a 50% refund minus the service fee. I had a $945.82 deposit and got a $102.32 refund. The non refundable service fee was $193.50. I contacted the owner and he said the refund only applied if the full amount had been paid. I think it is deceitful to post all over the site 50% refund if you cancel before that date and then bury deep in only one place in fine print that it means only if you had paid the full amount not just the deposit. I also contacted AirBNB with no response yet. I will never use that site again. Back to traditional hotel stays I go.

I was advised that we would pay 12% to 14% service fee. I worked out that it was 17% and complained. They explained it was 17% after they apply VAT. I thought everything had to be advertised inclusive of VAT!

Airbnb decided to deactivate my account with them making me have to cancel my trip last minute! And they gave me no explanation as to why I couldn't have an account held with them anymore saying they are not required to disclose any information! Don't rely on airbnb you're better off with a hotel.

I have NEVER seen a site where the quote is in Canadian dollars, I paid with a Canadian credit card and they put it though in Usd! This should be illegal. Proves that people can put whatever they want on your credit card. Watch what this company bills you. Michael agreed with me that this was wrong, but after speaking with management, they refused to fix it!
Plus communication with the host is made IMPOSSIBLE by this company!

A host is asked 6 items: to rate the guest from 1-5 on cleanliness, communication, and observance of rules, for a narrative review, and an optional private message only the guest will see. Then the host is then asked would you host this guest again - yes or no.

A guest is asked many more questions. It's been awhile so I can't remember how many.
If a guest gives less than a 5 rating, they are asked what the host could do to improve. Then there are more specific questions about decor, amenities, etc.

Hosts are not told what the guests will be asked - only that they will be asked to provide a review. Guests only see the narrative review. If they get lower ratings from a host, they don't know about it. The public sees the narrative, and a poor review from a host can make the HOST look like the difficult one. Airbnb needs to be transparent with both parties, and make the review process balanced and fair to both host and guest.

Upon reaching the island, the host aaked me to pay more than what I had paid while registering at airbnb.
The people on island told that there is no such guesthouse named Coral Heaven Maldives on Ghuraidhoo. Doesn't airbnb verify the registered guesthouses?

They only back hosts. Any complaints against price changing by host from listed prices goes unanswered. Airbnb said they would request that the host keep the property updated. No help to enforce hosts to honor website prices as listed in Steamboat Colorado Aspenglow property

Tried to Book 1 room. Said didn't go through. So bought a second one. Then they billed us for both. We immediately tried to cancel and we couldn't so we paid double. That was our first time using them and likely our last time!