Airbnb

Was blamed by host for a stain on couch that was done by previous guests. Airbnb was involved in the remediation and they favored the host believing all his lies and making me pay for damages we didn't cause. Worst customer service/ experience ever. Avoid this company!

This is the email we received after saying we'd take the owner of our rental to small claims court:
You stated, " We will file in small claims court, but if you make me pay I want to write a review." This sounds like extortion.

Extortion is not tolerated on the Airbnb platform. Here is a link regarding our Extortion Policy:

Complete disregard for family safety during a mandatory hurricane evacuation. No refund of any kind, just a link to the tiniest "policy" about hurricane season. And, mandatory request: put all the patio furniture inside the property. This was followed by a threatening (yes!) text and phone call about the banning me from air bnb because we asked for partial refund due to "mandatory!" evacuation. As a longtime air bnb costumer, this experience was beyond the pale in disregard for family safety and doing the right thing.

I had a very bad experience with Air BNB. I followed the process, precontacted the host, and then booked the room. That was 48 hours ago. The host never responded so my reservation was cancelled. The town I was booking in has very limited options, so this really hurt my housing choices. Please find a way to connect with non-responsive hosts or screen hosts based upon responsiveness. This is not acceptable.

Errible company. Our Family vacation for 14 people was cancelled 3 weeks before the trip to a very popular destination. Neither air bnb or the host cared and we barely even got an apology. There was one house left in our destination city for our dates, but it was too expensive and air bnb would not help us. We got a big FU and a $200 voucher. What a joke.

This is the peach of a host that cancelled our trip, offered to help us find another place, and then would not respond to us.

Https: //www.airbnb. Com/users/show/*******

I just tried to book an air b and b condo in Toronto for a week next November. I exchanged a number of emails with the "host" who was really a real estate agent representing a number of properties. She was cryptic and rude in her replies but because the user reviews were positive and the location was great, I went ahead. Well, then I get a message from her that her "boss" told her she cannot accept a reservation so far in advance. How far in advance can she accept? 2 months! So there is no future planning allowed. Then I had to cancel the reservation because she didn't decline it officially. I will NEVER use them again. SCAM and RIP-OFF.

Do NOT use Airbnb. They allow their hosts to double prices once a reservation is submitted. They have NO customer service... as in no email address, no address, and no phone number on their website because they do not want you to contact them. There is also no way to flag someone that is scamming people and doubling rates. Very shady practices. Why use a company like this when you can use many other companies that provide the same service and care about their customers.

Our city has an annual event that draws people from all over the world, and during the 2 weeks you cannot find a room within a 100 mile radius. Our neighbors have their home up for sale and they are booking it for this summer. If their home sells it will be a HUGE disappointment for the people who booked it for this event. Even if they are notified months in advance they will not be able to find a place. So do your research because a lot of these homes are rented out because they are for sale and they are not selling.

I rented a Airbnb late friday night, it was approved saturday morning. After approval more money was requested for extra guests but in his house rules it stated "it might be" a fee applied for extra guests. I requested a refund less than 24 hours after initiating the request. The host did not respond for over 48 hours, this was unethical. I contacted Airbnb twice regarding this matter and was left to the host and his discretion. I chose Airbnb for business and I have not been served by Airbnb. I will not be returning my business to Airbnb. I will be reviewing my experience everywhere possible to inform the masses of this horrible experience.

I rented a place in Addison, TX for 2-months. It looked nice on the site, but when I arrived it was anything but nice. The place was cluttered and full of the host's things. There was no closet space or place to hang any clothes. Additionally, the refrigerator was full/full of his perishable goods. Keep in mind that I booked the place for 2 months. The bathroom was not clean and the furniture was in bad shape. This was a complete misrepresentation. I left after 1 night. I then requested a refund. No problem I figured because this place was totally unacceptable and not as advertised. Think again. After about 10-days they came to a final decision that I would get back $729 out of $2499. I paid $1766 for a 1-night stay. I sent pictures and explained it all to 3 different people. This was a total ripoff and I will never use Airbnb again and will go out of my way to let people know in what poor regard they hold their customers.

I have used airbnb in a couple of different countries and several places in the US. It runs about a 50% "ok" experience and the rest are nightmares! This last trip was the final straw! I ended up paying TWICE for a BASEMENT "closet" that was passed off as an "apartment" in Boise, ID. When I finally tracked down a number to call airbnb (I had to google it and find it through gethuman.com) they basically said, "Too bad".

I have cancelled my account with airbnb and strongly urge that you find another way to find a place to stay!

I don't begrudge AirBnB their policies, but I do fault them them for the timing of their enforcement. AirBnB went out of it's way to cancel my reservation and deactivate my account at the last minute before a reservation which had been in place for weeks, leaving our host without a renter or much of a chance of getting one, and us without plans or time to find an alternative. And there was no need.

I tried to book a miami room. Airbnb advertised the host would contact in 24 hours. Not only did it take more than 24 hours the host NEVER contacted me. So airbnb sends me an email saying we see the host didn't get back to u and offers me other similar host to try. I tried one of the offered host and that host declined. Why wouldn't airbnb check with offered host for availability instead of offering another unreliable host? Yes it sux hotels cost more but at least hotels are reliable. Airbnb is a shot in the dark.

I rented out my apartment to a guest. He broke a bed. I sent the evidence to Airbnb, they accepted this and agreed to pay. They then withdrew the offer, no explanation given.
My understanding is that they also kept the guests deposit. That's fraud in my opinion.
Do not trust Airbnb.

When the property is good AirBnB is great but when something is wrong their customer service is appalling. We had a dreadful host, smoking next to us, house smelled of smoke everywhere, no stairs to the loft bedroom, just a ladder(!), didn't give us breakfast we paid for but AirBnB eventually gave us a small fraction of the price because we didn't leave straight away - we'd have had to leave at 11pm and BEFORE all the problems became clear!

Awful. Nearly as bad as Hotels.com, which is damning criticism indeed.

I have been a host for Airbnb for over 4 years. I have found that they don't want to help their hosts. I have had things stolen, broken, destroyed, and when I gave the details to Airbnb, they didn't care, they cater to the guests. I have been treated like a second-class citizen and harassed by them, accusing me of lying, and making it up even though I have photos. My last guest was a psycho and I had to call the police to have her escorted out, and still Airbnb didn't care. She not only stole from me, she hid things out in the shed and threw things out in the yard; but still Airbnb, even with photos, didn't believe me.
I will never do business with them on any level. They are destroying themselves all on their own. Hence all the bad ratings.

Host suddenly visit house without giving any notice. She said she visit to check something.
I told the airbnb and they do not give me chance to put review cos they worry I will put the invading privacy and affect the sale.

You guys are both scam

I booked a place in Rome, so far no trouble with that one (I have yet to stay there). Then I tried to book a place in Paris after contacting the host, confirming the price & available dates. Am now trying to go through Airbnb's impossible verification process. They want me to verify a small charge they placed on my credit card, which is impossible to enter on their site, yet they have charged my credit card TWICE for the full price of place in Paris, which they have now cancelled (they gave me 12 hours to verify, then told me it can take up to 48 hours for the verification charge to show on my card statement, what?!), yet the charges remain. I have gotten at least 3 different "solutions" to the problem, which include video taping myself for their site, which I refuse to do. How does that verify who I am? Argh!

As a new host of an Airbnb rental I must report that I am deeply disappointed. We worked very hard and spent a lot of money in making our house a great experience for our guests. We are 5 star rated and our guests have been very happy to return. Recently we had a request from an Airbnb employee to host 6 of his colleagues. We of course accepted trusting that these people were Airbnb employees. As it turns out Airbnb is doing an experimental project for a cleaning service in which they will clean your rental space. Our guest were 6 cleaning people who were not respectful of the space and used our very high end laundry machines as a laundromat for their dust clothes, cleaning clothes etc. Even our towels and wash clothes were washed with the cleaning clothes.
If there was another good option to Airbnb I would switch in a heartbeat. I feel very deceived by the Airbnb employee and when I questioned the cleaners have received very implausible answers.

I have good experiences and friends from there, never had a problem with people. But what I heard from people about their customer service is frustrating. I hope they figure out to solve this problem.

To whom it may concern,
I cancelled my Airbnb and to make sure of it, I called Wells Fargo to go ahead and make sure they did not take the money off my card. The representative that reversed the charges told me specifically do not worry about it, this happens all of the time if you cancelled you will get all of your monies back, which I did. However, Airbnb went back in and took my money back out. This is not ethical and straight up FRAUD and someone has to be accountable for this. I am requesting at this time for you to please return my monies. Please refer to the attachment of the letter. I am the victim and either way you look at it this is straight up fraud. I would like to get this resolved immediately please advise.

Airbnb owes me $580 for a reservation and will not pay me. What's worse is no one will call me back to deal with the complaint. I am constantly told I just have to continue to wait for a certain department to call me. I filed the original complaint on October 7 and it is now October 25. I just got off the another frustrating phone call with a customer service agent who cannot do anything to help me. I have to wait for some supposed complaint department that I do not even believe exists! Shady company!

Our neighbor advertised his house for rent on Airbnb. A shooting resulted which caused damage to 5 different neighbor properties. The host tells us Airbnb is to blame. Airbnb will not respond to claims submitted.