Airbnb

I booked a room for a week, but has difficulty uploading my ID so the transaction was never finalized. I then booked somewhere else and suddenly the first reservation was confirmed without my final approval. I cancelled the initial reservation within minutes of it being finalized and was still charged a fee. Of course, there is no number to call if you have an issue. I will not use air bnb again.

I have not taken my Paris vacation yet, which we have booked through Airbnb. But I can tell you that they charge the full amount at the time the rental is booked. Also, they charge a relatively large fee on top of that.

I asked Airbnb customer service to redeem the interest charges for the four months that they are holding a couple of thousand dollars of my money, and I got a rude answer back. So, their business practice is very unusual and I won't be using their site anymore.

AirBnb is the worst! They do not care about their hosts and it's so frustrating. Our home was trashed (items damaged, stolen, blood and drugs left everywhere) and we were harassed by a horrible guest. The cherry on top was this guest left a false and slanderous review after I requested money for excessive cleaning and the damaged plus stolen items. Learned my lesson there! I reached out to AirBnb MULTIPLE times about this horrible review after the worst guest experience I've had to date. They gave me the go around and never reached out. I sent an email to the CEO and funny they finally reach out a MONTH later... to say it doesn't violate their policy? What? Such a joke! They do not care about the hosts who are making them money!

I dont know if anyone uses airbnb but they are probably the worst company I have ever dealt with in my life. I have been dealing with an issue for 2 weeks now and i can't even get a supervisor. I got one on the app and then he disappeared. Said he would call in 10 min and it's been 40 now. On hold yet again to speak to someone and I won't be getting off the phone until this is resolved. This has been such a nightmare I will never rent from this pos company again. Wait time said 15 min been waiting 40. Never again. This company doesn't even screen the places that they allow people to rent. I was being sub leased and forced out 2 weeks early and they won't even help me get my money back. It clearly isn't my fault they allow illegal things to go through their company.

Use Airbnb at your own peril. I have heard of friends using Airbnb for years with mixed results. I have a family event this month where we needed housing for a fairly large group (12 people) so I decided I would try it. My wife and I spent a few days reviewing search results and found what looked like a good match. When I proceeded to reserve the property one of the items Airbnb required was a digital picture of a government-issued ID. ARE.YOU.KIDDING.ME? Their justification was they wanted to make Airbnb safer for everyone. It certainly doesn't make it safer for me. Far down in the justification they say you can delete the pic 90 days after you complete your stay. A lot of good that does. Has anyone heard of backups? My credit rating and identity are not for sale to make the Airbnb experience "safer for all". Needless to say I did not book the property and will never book one through a company that has such a blatant disregard for my security.

I used Airbnb one time and regret it completely. They post only positive reviews! Customer service is non existent. I will spread the word to anyone who who considering using it. THE most scandalous business model ever.

Angie's Airbnb in Denver was exceptional. It looked exactly like the pictures. She had all the amenities as posted on her site. The bed was so comfy and the view spectacular. I will definitely stay there again!

It's stunning to me that nobody has mentioned the legal liability and criminal danger using a sharing site such as AirBnB. You will never Know who your guests will invite to your home when you are not there. Showing photos of your child's bedroom and the entire house room by room places your family in incredible danger from strangers. And, how about the lack of respect for your neighbors.

Apartment owners be aware of airbnb renting your place and not paying you!
I posted my apartment in Rio de Janeiro with airbnb, they rented for a month, they got paid from the guests and 10 days later they have not paid me yet! So my apartment is occupied by people I don't know and I have been obligated to call airbnb every day to try to get paid. All they can tell me is a generic answer that somebody will get back to me. Very stressful, never again I will do business with them.!

I recently rented to a guest that threatened not to pay because of false advertising. They, however had Moore guests than the contract allowed. I was very uncomfortable with. Them staying in my house. I wanted them to leave. Airbnb simply ignored me. Kept assigning me to a new support manager. They just want their fee and don't want to help their guests feel safe about renters in my home. I was so disappointed. After the current booked guests leave, I am through with them! It is not worth ruining your house over it.

We used airbnb to arrange what we expected to be lovely cottage accommodation for family visiting for our wedding. With less than a week to go our booking was cancelled adding huge amounts of stress - I had been recommended airbnb by a friend but wish I had read this sights in advance as had I known this could happen I not have used airbnb.

Airbnb offered an extra £100 towards another booking but with so limited notice of the cancellation any remaining accommodation in the area was either too much or unavailable.

We had a great wedding but the whole experience would have been much more pleasant had we not used airbnb. I am sure you can get great value accommodation if you are lucky but I believe that our experience shows it cannot be relied upon - please avoid our mistakes.

Ever try to talk someone at Airbnb who has the ability to actually help? Good luck! They gave me the runaround over and over, never communicating with me through a phone call, just random unexplained emails. Really terrible customer service considering the profit they take

As a traveller, I would rather spend what little money I do have on seeing the world and the traveling itself than to spend it on fancy hotels and room service (or spending money on trying to make everything the way it is for me back home, which kinda defeats the purpose). Anyway, so for me airbnb has allowed me to travel places where I otherwise would not be able to go. For me that's not just "kind of good"... it's amazing. But I guess it depends on your priorities.

My issue with airbnb started with being unable to use their service to begin with. I do not send images of my license or my passport to anyone but government officials. The "confirm a few details only you would know" choice let me to a never-ending loop. I replied to their email telling me that my reservation request had not been sent because I was not "verified" and that I could send a video. A video? Of What? To where? They refused to answer any more questions and simply kept sending the same email about my request not being sent. I contacted the host directly, but she did not understand what they wanted either and could not help me. They have my credit card number, my name, my address and my social security card number. How much "verification" can you possibly need? I feel sorry for hosts and am amazed that anyone goes through all this for a deal. It has been five hours of B. S. I am going to bed.

Terrible! I submitted request for booking, they charged my card for entire stay over 90 days before the reservation. Owner contacted me via text for discussion about appropriateness of the rental. I quickly determined it was not going to work then during discussion I get an email saying rental confirmed. I send another text saying NO, I just cancelled. Then I immediately get a receipt that my card was charged. They claim they can only refund 50% on a reservation that should never have been made! Their final decision was to charge me $50 for the inconvenience of a reservation cancelled within 5 minutes that never should have been made in the first place. Forget poor business practices, this company lacks common decency!

I am a host and started with Airbnb the same year they began. I had 12 listings which I have now removed. They care less about their hosts and their greed has taken over any kind of customer service. Their policies are ridiculous especially when allowing a guest review that has been proven is full of lies.
Documentation of the lies was forwarded to them and they chose to do nothing.

I do not advise using Airbnb. Twice this year I had owners tell me at the last minute I could not have the rental promised to me months before. In both cases Airbnb staff were non apologetic. I did receive a full refund, but I had to scramble and was able to to only find new places in less desirable locations for more money. After lots of communication back and forth Airbnb did give me a small amount of money back as a rebate, but I won't be using them again in the future.

My friends and I reserved an apartment through Airbnb two months in advance. When we arrived, the room turned out to be a scam. It was already rented to another group. Airbnb did nothing to help us find a place to sleep and did not take our situation seriously. They stranded 3 young females in a foreign city and are refusing to refund the amount for the nonexistent apartment. DO NOT USE Airbnb.

As a host, airbnb did not stand behind their own terms and conditions. When I hosted clients and they broke and did damage to my house, Airbnb encouraged me to communicate directly with the client, which I did. The client wrote horrible reviews about me, and my community, and Airbnb did absolutely nothing to control this belligerent client, nor recover some of the security deposit for me. I have discontinued hosting through airbnb, and encourage others to be very very careful, as when things are good, thats all great, but if something goes wrong, your on your own, plus you've paid for their services!

We rented a house through Airbnb. During the first night, we discovered mice in the kitchen. The next morning we contacted the host to inform them of the issue and that we were leaving and would not return. We rented another house on Airbnb and didn't have any issues there. The refund policy is to report the issue within 24-72 hours. We missed the 72 hour window by 4 hours because we were renting in the mountains and didn't have phone signal. We had WiFi at both rentals, but Airbnb asks that you ask the host for a refund first before reporting to Airbnb; the host didn't reply until after we had returned home. We then proceeded with a claim with Airbnb. We lost over $500 because of this. Be aware of the exact process for reporting an issue within their time frame, even if it's impossible to do so.

In airbnb you will be dealing with people that are not professionals. It is only based on trust, and when this fails, and it does, it will ruin your holidays. I used airbnb because it was cheaper than a hotel, until one day an owner asked me to pay for something I didn't do. Airbnb does nothing about this. At the end it would have been cheaper, and better, to have booked a good hotel.

Just extended my stay by 9 days and air bnb recalculated the whole stay from January 2017(we are now end of April 2017) and are trying to recharge me for the months I've stayed at a new higher rate! Go to my face book page siobhan mannion and share my post. Let's put a stop to this lack of respect shown by Airbnb

I found a mouse running in the flat and could not take a picture, broken shower or too hot or too cold so several times I felt bad and dust on furniture, winter cover with bed bugs, landlord said the trash needs to stay in the fridge near the clean food, landlord even complained for not true reasons. Asked for refund, they said no, before not replying for three days. Then I sent another message and they said ask the host. Host refused. Then airbnb resolution. Since no pics of mouse and of dust and of the shower (how do I show in a picture that it is too hot or cold?) no refund. Terrible help center. Price also vary randomly and never know why. In Italy then it is expensive as hotel. Definitely don't book! (Europe is also giving an ultimatum to Airbnb also for refund and also because they don't respect any law)