Airbnb

Would give 0 stars if I could

Absolute s**t show, they took money for a room that never existed, taking days to provide refund, ignorant customer service facebook team, beem waiting for a 'support ambassador' whatever one of those mythical creatures is for around 72 hours ruined a potential weekend away. Will not be back under any circumstances. Trying to now borrow money to go away due to your ridiculous policies and procedures and ignorant staff. I genuinely with all of my heart hope they go bust. Not really the initial impression you want to be giving new customers I wouldn't have thought... but here we are. S***te 0/100 review.

Yes the Airbnb agent told me that the host claimed i broke the dishwasher (how i do not know) The dishwasher stopped working while i was there. The Airbnb agent told me that Airbnb would pay for it, if they determined it was my fault. Then weeks later Airbnb notified me that they sided with the Host. The Host only showed the dishwasher motherboard had burned out. But never explained how they think I could possibly been the cause. I am still fighting it. I removed my form of payment from the app. After this headache and absolute lie from AIRBNB, i will use hotels or another app. I have stayed at Airbnb's across Europe and liked the option of a kitchen which I don't get with a hotel. AIRBNB will never get another penny from me.

I have been hosting for Airbnb for two years. I rent out 2 luxurious penthouse ocean view suites in Costa Rica. I've never canceled a reservation, I have fulfilled all the requirements for a super host, yet the Airbnb system, riddled with glitches and inaccuracies, continues to rob me of my superhost status. On multiple occasions I've tried to contact customer support only to be transferred endlessly… That's if I actually get a human being on the phone… Only to discover it's a complete waste of time. What kind of company slaps the faces of the highest performing sales associates? Recent studies show superhosts receive more perks, more business, more access… And after having researched my situation I've discovered I'm not alone. Many other hoes have the exact same complaint. Get your act together Airbnb! Don't bite the hand that feeds you.

AirBNB nightmare: my host rents out rooms of his roommates without them knowing it!

More: the apartment can't be locked, neither can the building door. The private room turned out to be a kitchen. The sheets were with dark brown spots. The apartment was visited by unknown people during the night. We left straight away in the morning. AirBNB, after long discussion, declines to issue the whole amount back. Reason: "the other side is very firm in their position".

Reference number: Resolution Center ******* Escalated for Reservation2 HMAF85MC5A

We are superhosts who had to cease operations during the pandemic. The reactivation number we were provided by our city shows as invalid when we enter it. We have spoken with 24 Airbnb representatives over a two-month period and they go around and around and around in being unhelpful. These people are not empowered to resolve issues and simply don't care. I've never experienced anything this poor. Dealing with them is like an Orwellian nightmare--I may make a movie showing clips of the pathetic service we regularly receive. I wish I could give zero stars. Avoid this companuy at all costs.

I had a great experience in Cambria California with my hosts. Prices were fair and it seemed affordable then. Ever since then, every time we planned a trip, i found prices on airbnb to be equal or even higher than hotels. By hotels I don't mean cheap, dirty, bed bugs infested hotels. I go thru as much reviews as I can from different sites on hotels to compare wuality and price. Cleanness is important to me, more than saving a few dollars. But bnb sites in S. F., Portland, Seattle were found to he way overpriced once you factor in cleaning fees, additional fees per extra person (s), etc. Having the comfort of a "home" to yourself is important, but while on vacation, who stays indoors except for shower n sleep? I am very disappointed in how greedy the hosts are now on airbnb. Checked it our so many times last half yesr n this year for vacation plans for this summer that I think ai might not bother with airbnb anymore.

I never thought that this Airbnb website was a fraud. We planned a vacation in Denver CO and booked a house for 6 adults and a 2 year old. Due to weather conditions we never got to Denver. We left Orlando to Houston and from Houston we didn't get out because of bad weather in the North. The best option was to cancel the reservation and return to Orlando FL since that was the only weekend available to everyone. The cost of the reservation for 3 nights was $ 545.92 dollars my daughter called to cancel and they only returned $ 65.00 dollars. It is a robbery in broad daylight, we called to know why I only returned $65 dollars if we had explained the situation and their response was that they only returned the money if they had closed the airport completely or if by hospitalization. This is a scam, we can't change the reservation for another month of January 2020 to March 2020 because we already canceled it... Tell me if this is not a scam. From my it's first and last time they rob us.

Having stayed at 12 Kilfeagan in Rostrebor co. Down Northern Ireland I can highly recommend the beautiful little house right on the Irish sea. Wide vistas, rolling hills with sheep and horses around and close enough to town with excellent restaurants!

Airbnb is acting reclessy and selfishly, siding with guest and giving them 100% refund wh eek they cancel they trip even though we have policies that we agree upon in contrary. We totally understand the circumstances but a different approach should ve been found and not all the burden on Hosts.

And to make things worse, they don't care... but they forget that without our houses and work they would not have a business.

Many people complained, including me but no one replied.

So soon I'll be listing my house somewhere else but I'm considering first to make a lot of noise as this attitude can't go unpunished and unnoticed! A Class action it's on table, just need people to come forward.

I was pickpocket 710 euro during the night at hotel Han, Istanbul at Fatih / Sultanahmed area.
Totally unsecured hotel. Afterwards i read 2 - 3 same reviews from other sites, but not on Airbnb. The site didn't try to do anything about it, or somehow check this information, but erased my review

Beware. They don't give a darn about the hosts. Hosts take all the risks. They make their money on both ends, and thats all they care about. Some of their supposed verified guests are $#*! roaches that don't give a darn about your property either. Most guests are good, but all it takes is one bad apple, and their million dollar protection is a joke too. There is no protection for hosts.

Ramtin in 6812 Adams st, Guttenberg nj is a liar and commits fraud. Do not stay with him. Airbnb supports his lying by omission. I walked in, never even sat down, and had to walk out. I stayed a total of zero minutes. No refund.

Hi,
I booked my weeks vacation back on January 15,2018. I was really looking forward to my week at the beach on June 3,2018.
Yesterday I received an email from them canceling my booking with no explanation and leaving me scrambling for new accommodations.
Very unprofessional.
Glenn March
Roswell, GA

Lost my 118 dollars by dealing with these guys!

Their policies are extremely anti customer oriented and almost always hide something. Basically day light robery.

I had a booking with them that allowed me free cancellation untill Dec 13 and as soon as I booked another place on Dec 09, their cancellation Policy suddenly changed to deduct their service fees on the previous booking with free cancellation without any notice.

There is no number to call, and the so called CS chat lead me to be asked to read more of their biased policies... basically I paid twice to them in service fees to stay just once.

Very bad experience... enough to never come back to the again.

Do yourself a favor and stay clear of Air BNB... deal with reputed booking services... the extra coin is worth it!

Unfortunately, while Airbnb is one of the biggest vacation rental sites in the world, it also caters to the renter more than the homeowner. In several occasions rents were refunded to the renters without due process on behalf of the owner or property manager. Despite having signed rental agreements with guests, and despite having the guests break the terms of the rental agreements, Airbnb always sides with the guests, and can return rents at will.

Be cautious!

I would give 0 stars if it was allowed. We booked a trip to Quebec City for 4 nights during the July 4th weekend way back in May.
The day before our trip I was informed by Airbnb that the host had canceled the reservation. There was no reason given. We were travelling with our dog and the other accommodations they offered to us did not allow pets. Of course, there were very few options available since it was at the last minute. Airbnb should delist such hosts, but I still see that property still listed on their site.
We had taken time off from our jobs and planned for this trip in advance, but it all came to naught due to the unreliability of Airbnb. We would have been much better off booking a suite in a pet friendly hotel chain which at least provides the security of honoring their reservations.
Book with Airbnb at your own peril knowing that your carefully planned vacation can get ruined through last minute cancellations.

I have booked through Airbnb for a long-term stay in Munich for work purposes. Since it is long term, I must pay rent on a monthly basis - roughly on the 22nd of each month. In May (2021), they charged me 1100 Euros twice! It has been 2 weeks and several phone calls and written complaints and they keep stating that the case has been transferred to 'the proper department'. There are no signs of the money being refunded! Do not EVER book through Airbnb unless you want to be dupped into such things.

We booked for Manhattan, NY. (448 West 25th Street, New York, NY *******)
There is NO unit to rent.
The pictures the host (Spence) posted on Airbnb do NOT exist. It is a picture of somewhere else.
This listing is NOT verified.
Most likely the review was from friends and family who stayed there.

Don't use Airbnb! It'll ruin your holiday! I just returned from my bali holiday staying in 2 airbnb villas... big mistake! They are Eco Artist Villa and Agung View villa. I visit Bali every year and this is my worst experience. Never have i had such bad service and overpriced low quality stay in bali. The villas are all not well maintained and dirty. Doors, fans, aircon, power supply and many things don't work! I paid booking fee of singapore $150 and cleaning fee of $160 for 3 nights booking ontop of my daily rate of $280 for a 4 bedroom villa. Its more expensive than resort and service are minimum, not what they advertised! And everything is pay & pay when you get there. Don't use Airbnb and ruin your holiday trust me!

Airbnb has the worst review system in the world. I booked a unit via Airbnb and the unit was terrible! I wanted to leave a bad review for the host but I got sick and after 14 days they banned me from writing any reviews! Then I realised that the host who knew that I cannot write a review on him, published a bad review on me in public coz I explained to him how things are terrible in the unit. Almost everything was not working! I asked Airbnb why I can not leave a review and they said it's our policy! I felt I was raped. Someone write something bad about you, he lied, and you cannot defend yourself. Never ever book with Airbnb. You only book if you are a trouble seeker.

Planned to go to Paris in early Sept, but needed to cancel due to Covid travel issues. Host has
Absurd "strict cancellation"(no refund after 48 hours of booking. Hotels don't even have this type of policy! He won't respond to requests for refund, Airbnb is backing him, keeping our down payment. He has our time rebooked, so he gets double pay, Greed of company is more important than customer satisfaction.
As long time Superhost, I will never use Airbnb again, and suggest others don't either.

We've had a "confirmed" reservation for a place in Portland ("Pent House Condo") for the last two weeks of August since April. We're supposed to leave for Portland a week from today and just yesterday the owner canceled the reservation citing an HOA rule of no rentals less than 30-days. Did he not know this before now? Curiously I checked the calendar for the unit and it shows "Updated today" (i. E., 8/4/15) and "Minimum 13 night stay". Apparently Airbnb doesn't do a very good job of vetting its listings and the people list on the site. Fishy operation!

I want to love Airbnb. In 4 stays over 4 mos - average $100/night I found some very aggravating things hosts could easily fix. My suggestions: Check your cleaning service! 2 coffee pots were filthy - one impacted with moldy grounds - Clean often with white vinegar! 2 places had coffee pots - no filters. I'll bring coffee but the correct size filters provided by host would be nice. 1 had awesome espresso machine - that didnt work. Dust! Sneezed all night at a $100 guest house - in the AM I found the wall at the head of the bed was covered in dust! Under the bed same (Same place with moldy coffee pot).