Airbnb

Don't book this property. I had booked this property for 3 months, i. E. longterm, However not only this place was not clean, all closets were full of stiff! Even the bedroom closet had clothes hanging in it. The sitting room chairs were dirty. The photos on airbnb were misleading and bright, it wasn't! The front door didn't lock from outside! I didn't stay, and reached out to airbnb, and sent them photos. All the operator said was that I should have given the host time to rectify the situation! As if the host didn't know that the door lock should work and the closets shouldn't be filled with stuff and there should't be half eaten jars of food in kitchen cabinets and so on. Airbnb charged me a full month, even though I never even stayed an hour in that place. They ignored all my complaints.

The house was clean and spacious.It was a 5 star experience.The patio and hot tub were perfect. Large clean kitchen. Everything you needed was in the kitchen for your cooking experience.The beach is only a few blocks away. The beaches and town are very clean and safe.The entire experience was perfect.

UP the nightly rate for the dates I was there by over $10 per night making my overall price almost the same as the full stay. "Customer service" told me I was 100% responsible for attempting to negotiate a lower rate with the host and getting the refund directly. The rental location was also dirty and did not offer all it advertised, AirBNB said they couldn't do anything about the mis-representation and poor conditions. They said I would have to resolve it with the host and request a refund myself. What does AirbnB do? If I have to do everything myself, what is the purpose of having a middle-man service that is charging handsomely per reservation

IF you own a rental, beware! My renter has been renting out the guest house I lease her WITHOUT my permission on Airbnb. I contacted Airbnb and told them I own the property and insisted they remove the listing. The response? Sorry, we can tell the host of your concern but we won't take down the listing! But... Have a great day!

Disgusting company. They claim they care about discrimination, but will allow racism if the host is a "super host". They don't care about the guests and if they receive any degree of discrimination. They will literally delete reviews that you write about super hosts to protect them.

We were disappointed with a booking we made having stayed one night. Contacted the host to see if we could cancel and get a refund. She said she had no problem with it and we should contact airbnb regarding the refund. So we called customer service number on their website. But whichever country you call, once you're through the rigmoral of 'host' or 'guest' the standard message is you have to wait 30 minutes! So you're calling on a foreign tarrif to wait 30 minutes? Never again!

It is impossible to get ahold of anyone at air bnb and if you do they don not know what the f! They are talking about. One person told me my payment method would be approved in one day and now they tell me seven days. My bank was now approved? And they have my money but it is hard going to get it!

One of my guest caught covid the day before the stay, so we had to cancel the trip because WE had to quarantine. So I asked for a refund. First, it was there test results. Sent that. Then it was a hand written letter. Sent that. Then it was hand written letter with a picture of there ID. Either you refunding the money or not. Horrible first experience. What a hoax!

I made a reservation for a rental home for 2 months in Albuquerque, NM. As time went on something unexpected came up that interfered with out keeping that reservation. I called Airbnb months ago to cancel. They told me It was cancelled. Yesterday I found out IT WAS NOT! Out the Money.

When we arrived at our cabin, we found dirty, unchanged bed-linens (one bed had body hair in it, the other had rice from someone's Chinese take-out in it). The coffee pot had dried coffee stains on it and the toaster was full of crumbs. We were so disgusted we canceled our booking, left after 20 minutes, and went to a more expensive hotel. Unfortunately, we didn't think about taking any photos. The host refused to refund us ANY money. Contacted Airbnb and was told any documentation needs to sent within 24 hours - HELLO? We're travelling! How is that practical?

I posted a negative review of the cabin on Airbnb and was notified it wouldn't be posted until the host reviewed it and commented on it. How is that honest? All a host has to do is not review or comment on any negative review to avoid having it posted. My advice to anyone looking at Airbnb is to RUN! We will NEVER use Airbnb again.

Suddenly the calendar does not show bookings anymore and editing it does not work.
I am really disappointed cause airbnb takes the 20% of the bookings earning and I would have expected some more professional service.

Airbnb is a scam, they don't protect the homeowner, they charge fees for taxes that are mandatory. They don't know the laws, and they take fees if the reservation is cancelled in a few minutes. Stay at hotel, or use a vacation property!

We have used Airbnb in the past but recently have had three cancellations of bookings. The first was shortly after we booked an apartment in Iceland so we went ahead and booked again with them for a Paris apartment. This was cancelled after a few months so we rebooked with another property. We found out today that this has been cancelled too.So we are a family of seven travelling to Paris in four weeks with travel paid for and no accommodation, Cheers Airbnb!

Went to Iceland in August lodging thru ABNB. The place we stayed was not as advertised. The pictures describing the property were not even the same property. Had to leave and find hotel for rest of stay. I complained to ABNB and even supplied pictures of the real property. Their response was to refer me back to the owner who had already denied a refund request. The same crappy property is still being falsely advertised on ABNB. Buyer beware.

No question, I had a horrible experience. I was looking forward to my annual vacation (3-4 days). My child got very sick a couple days before our vacation and our pet too!
We couldn't travel. I called the Airbnb host who couldn't care less.
As for Airbnb, the agent pretended to care and assured me that she would issue a full refund due to my extreme circumstances.
I provided proof of my hardship (as required) and I got very little money back.
Apparently I would have needed a war or an earthquake to get a full refund.
Do not use, please do not use. They will suck the money out of you!

After booking the reservation was cancelled by a guy called Shemun. I had to take pictures of my identity and provided my credit card number and so on. It took a lot of time and it was very dissapointing to be cancelled. Why on earth did he offered the appartment on airbnb at the first place? Do not book anything on airbnb! (location of booking was "Nice apartment in city center Cizre/Turkey - Private room hosted by Shemun")

We rented an Airbnb for our vacation in Kentucky last summer. Our host was wonderful and the house and location was perfect for our needs.
My children rented an Airbnb for a family reunion this August. Other family members have used this service as well.
However, after hearing about their antisemitic stance, we will no longer use this service.
Kudos to Texas who is taking a stance against the insane BDS movement!
My rating is based on Airbnb antisemitic stance, not on the many people who have property listed with this organization.

My resort room got broken into and I ended up in the hospital over it. They have failed to help their customer. I have emailed the CEO numerous times and they are bending and breaking the law by lying to their customer. I proved it numerous times and need immediate compensation.

Customer service if you live in the US is by far the worst! Don't waste your time calling them. They don't understand English and you won't understand a word they say. Terrible customer service and very frustrating. Where do they outsource from and why don't they get a better customer service team? What a shame.

I mistakenly reserved a studio property instead of a 2 bedroom. I cancelled the reservation within 5 minutes and contacted the host explaining my situation. The host never responded. When I received the cancellation confirmation I was completely astonished to see that I had been refunded $75 dollars out of the $1072 I had paid. I contacted customer service and was told that I would be assigned a specialist. Two days later I receive an email from Airbnb stating they would ask the host to reimburse me. I then receive an email asking if I wanted to rent a different property from the same host which I refused since I had already made other arrangements. Later that day I receive an email stating that the host, Maria has agreed to refund me 50% I am beyond angry! 50% for a five minute reservation? I have contacted my credit company to dispute the charges and also made a complaint to the BBB. What Scam artist!

I had a 3/28/2020 reservation for a place in Florida and due to the virus cancelled it on 3/12. The host assured me that I would get a full refund including the $40 service fee. They did not give it to me saying they are only honoring this for reservations that were canceled 3/14 or later; I argued that the state was locked down during my scheduled trip, but Airbnb said nope. They have lost a customer and I promise to continue to disparage them for the rest of time! That said, based on the rest of these reviews I do not expect them to make it out of this pandemic in once piece. What a terrible organization. I hope Karma gives them a nice kick in the $#*!.

Airbnb wanted detailed information about me in order to book a room, including pictures of the front and back of my photo liscence, credit card info, links to Facebook and American Express to verify my identity. Give a short story about myself, create a symbol, and as if that wasn't enough, make a video. They would not accept my info and kept notifying me to finish the verification process. They offered to help me through it, but didn't get back to me and the reservation was cancelled. I have an excellent credit rating and I think this is total BS!

I've been a superhost for 7 years and most of the time issues are resolved quickly. However they had a KNOWN GLITCH that reduced prices to far below market value. Fiona refuses to remedy the situation and has the dates blocked that I need open for revenue upwards of $10,000. This should be an easy fix, instead she's making it into a major ordeal. Selling my Airbnb stock and moving to VRBO. Too many fees to spend my time advocating for DAYS trying to remedy is error on their part!