Airbnb

All their property descriptions are glowing... they lie. All my experiences with their properties have been abysmal. And when I wrote a recent review with 8 issues ranging from watered down bath products to weedy and rocky yards and broken furnoture, they refused to post it claiming I gave out the location... which I didn't. They only post good reviews. I will never book with them again.

Airbnb is terrible because it allows hosts to lie on their profiles. Several hosts' profiles say they have 1 night minimum, but when I messaged them about it, they either blocked the days I wanted to visit, so I couldn't book or they told me they suddenly had a 2 night minimum stay. And as many have mentioned, they have teaser prices and then tack on large fees making the price triple the original. I'm quickly found this is a service I should never use.

Found a place we wanted to stay and gave credit card info, etc. Then had to "verify" my existence by posting a photo that looked like my Facebook photo. I did. Then there was no place, none, nada, to send it. I kept getting emails from airbnb that I had 9, then 6, hours to verify. No way to contact anyone to see why my photo id didn't register. Finally, got an email saying my reservation was cancelled and the depost refunded. Yay! I booked on Homeaway.

Airbnb has little to no support for their host's. It takes them literally weeks to help handle guests who have destroyed your property and then punish the host by cancelling their future guests. I have been waiting for them to handle a situation for almost 4 weeks now and have had my listing removed because the guests gave all 1's for ratings and since I had a 4star rating prior (only had 7 reviews to begin with) bringing me below 3.6 (required to use their platform). They haven't returned calls or seen my pictures for verification. They allowed the guest to extort me on my personal phone stating if I didn't refund them they would give a bad review. Well, after determining that their claims were false and they had stolen a mattress I refused refund of any sort. The guests put a bad review, allowing the next guest to try and extort me also. Don't do business with Airbnb. There are many other platforms a person could use that actually will stand behind their host and protect them from.

Do not use these guys. Unfortunately we made a booking and paid. Sent our technician to do work in KZN. When he arrived at the accommodation they told us they are not taking any bookings. Frustrating part is we cannot get any feedback from Airbnb for a refund. No-one has contacted us with any feedback. I cannot even say bad customer support because there actually isn't any. Please do not support these guys anymore!

The experience overall was good as a host, But i do have an issue with not being informed/alerted that i had to provide an identity to withdraw the money! It's basically hidden info on the site while it should be very clear to me before i proceed to have a guest in my house, It's been a few months and the guest is gone and i still can't receive my money(That i started the whole thing because i was in need of it at that time), I can't do that because i don't own a passport and that's the only option they gave me to prove my identity so they made it even harder for me!
That's an issue or that's what i think is an issue.

My collegue used airbnb for a recent accomodation booking. I was surprised by the ease of use and simplicity. We found a great place at an awesome price. So the rest is all history... I joined airbnb.

Good Afternoon, I work for Guardian Property Management Inc in Kitchener, Ontario Canada. We have a tenant who rented a two bedroom condominium apartment for himself on a one year lease. The condominium management company and board of directors brought it to our attention that our tenant does not live in the unit but immediately started advertising the unit on VRBO and Airbnb. We contacted VRBO and explained to the company that our tenant does not have the owners permission to rent out his unit. We also explained that this activity goes against the condominium rules and regulations which the tenant has signed. VRBO promptly removed the listing. We then approached Airbnb and received the response that they cannot take down the listing. Only the host can take down the listing. I am writing this review in hopes that Airbnb will change their policy to prevent Illegal Airbnb Listings. Thank you for taking the time to read my review. Joanne

It is a rare occasion for me to spend this kind of time saying negative things about people or things. I must admit upfront that I was never actually a customer. I was too disgusted with the application process to ever actually be a customer. Seems to be more of personal information gathering apparatus than anything else. With a few modifications, It could easily be used as an instrument to measure frustration tolerance. I am glad I took the time to write a review because I saw all the negative reviews along the way. I rest assured that it wasn't "just me"... looks like the thing sucks as bad as I thought... maybe even worse (that would be hard). I do highly recommend it to those who enjoy frustration and disappointment.

Airbnb allows its owners to offer a price and date and then state they are not available. Then the upsale occurs when you are offered another unit for 1/3 more than what was offered. Of course you wasted 24 hours almost and then feel pressured to get a room as the hotels rates start to close in. They will suffer with adoption if they do not correct this issue.

The AirBnb fee structure totally sucks. I have two Guest's who are complaining at me. The way you calculate fees is in transparent, the way you display the fees is crap, the method of describing this to the Host and Guest at price point is confusing to new users and frankly dishonest. We should have to "discover" your fee structure - it should be laid out in clear English. Please fix else I will be subscribing with competitors. Thanks

Business is about Trust. You can't trust this company or it's hosts and all those glowing reviews. The legitimacy of all those glowing reviews needs to be questioned. They don't show pictures from guests of the #AirBnBreality or the number of stars each guest rates the hosts. Never again! I will stay at a reputable hotel.

Tried to register and they require a video of yourself. I did not have a webcam so I sent a camcorder file as an AVI-this is supposed to be an accepted format. They claim that they could never get the video to work. Site would also not accept my Facebook link. Their website sucks and the corresponding service was just as lacking. They could care less about losing the business so I hope somebody else makes them irrelevant.

Airbnb only protects hosts. If your host lies in the ad about an amenity that does NOT work and you can't work around that lie, you lose all your money if you leave early. If your host lies after you ask a pre-booking question, like: "Is there a lot of noise there; I work online?" Your host says no, the noise is obscene, and you have to leave. No refund for you! (You can add plenty of other scenarios to these.)

But if your host gets butt-hurt over a bad/honest review you leave, that host can lie to Airbnb and make up an incident that is pure freaking fiction. Airbnb will then limit what you can do in your account. The host is God and the visitors are always guilty until proven innocent.

You can also add in how stupid and unprofessional their support people are. It's like debating politics with a picnic table.

BUYER BEWARE! They can and will charge you well above the deposit. My deposit was $300 and they charged me $925. They will put on your credit and it will go down a lot! Why? My 3 year old child spilled soup on a rug that could not be easily cleaned.

The customer service at Airbnb is terrible. Useless employees that couldn't do anything when I had an issue and just told me "why don't you just make a new account then". Everything else is fine, just don't expect any help if you have a problem...

I had to depart a listing early because I felt unsafe and I was being discriminated against. I took the case up with Airbnb who supposedly have an antidiscrimination policy but they dismissed my case without even following up with me. I had and still have plenty of documentation. Then they took down my review of the awful listing (which by the way mysteriously had a 4.99 rating, which is why I booked it) because it mentioned the word "race," even though my experience was based on my race. Talk about censorship! Reviews are the only way for consumers to know what they are getting into with a listing so they are advertising false safety by taking down legitimate reviews that they think will hurt their business. Basically they are deceptive in their dealings and are scamming consumers IN ADDITION TO destroying cities by pushing ordinary people out for heartless and predatory landlords.

Dont do business with AirBnB. Ever!
Horrible company to deal with, customer service is useless and pointless. Host claimed fake damages after we left. We provided prove with videos and pictures but regardless they rulled us guilty of damages. We went to appeal the decision and representatives just ignore us and give us ran around, while charging my credit card for damages!

First, I had to verify my identity, which took 3 tries. Then they approved my identity, charged my card and confirmed my reservation. Two minutes later I get an email cancelling my reservation because I am under 18. I am 60 years old. Great ID verification website, who coded it a 4th grader. Now they have my identity in their data base which can easily be hacked and it will take 10 days to get my money back. Neve again!

" Dont book, they take your money and no refund" Terrible experience. FRAUD
I booked for my friend and they called me and said you are not allowed to book for your friends and i said i did not know that. Please cancel and do refund but they refused to do so. I lost $360 for nothing in 5 minutes. We should report this company to FBI as the fraud business. Stay away from them

BUYER BEWARE! Airbnb is GREAT... until it's NOT. I was an avid Airbnb patron for many years - hosting and staying. But then I had my first problem... an owner who lied about their place and was unresponsive once I arrived. I had paid $780 for a monthly rental - I stayed overnight with no internet, stove and a malfunctioning heater (it was freezing in Malta). The owner refused to give a refund so the great Airbnb staff got involved and got me a whopping $500 refund! So I paid $250 for a fraudulent one night stay! HORRIBLE! Will never ever use them again - because when will that next problem occur?

We had an airbandb booked that was in the incorrect location (much further away than specified). We phoned customer service, sent them a photo of our coordinates and it was fixed within 2 hours. Excellent customer service and very prompt responses.

I have been trying to create a business account with them. Their system doesn't work properly with setting-up the account. I tried calling their customer service. No one could speak English and they just hung-up on me when I asked (in the local language) if I could speak with someone who could. I then tried using their messenger help system. Made 0 progress there. They just kept giving me the same broken weblink to go to. If you're an HR professional, STAY AWAY. These guys have no idea what they're doing.