AirRattle

Bought an AEG, broke first day, tried to contact "support" -- what a joke. Dealing with Aaron Morgan, the "owner" and sole "support agent" is a complete waste of time. He is rude and basically does a 180 once you make the purchase. Had to call Amex to dispute charges to get our money back (after sending back product with our own money, of course).

The quintessential example of horrendous customer service. Stay away at all costs!

We dealt with this absolutely, unprofessional company last year. Well, i should say my son did. He ordered the gun, and got his shipping #, paid on credit card, and got nothing. When he contacted them they said it was cancelled because we live in canada. My son responded" oh, that's kinda gay, why is that.?" His response from them was shocking and rude! He wrote back and they called him names, made fun of the background on the e-mail, and continued to call him names, and swear at him. I finally typed back, using the same manner in which they bestowed on us. and basically said i expect the money to be credited back to my card. I spoke with my credit card, and they were ready to do a full investigation on this company. I am sickened by their response, and the way my son was treated. I wish i knew where to complain, because i have kept these messages, so, i do NOT suggest dealing with this company EVER!

I bought a Christmas gift from this website. Item did not work out of the box. Informed the company and they sent me a list of suggested steps to fix it (take gun apart, test the electricity with a volt meter, etc). All ridiculous since the gun was brand new and the suggestion was I basically rebuild it. Told them no and they suggested I buy another gun so I could use that and have back up parts. Told them no and they said return the gun (I have to pay for postage) and there'll determine if it is broken. I'm going to return it but fully expect they won't send anything back. I've already disputed the charge with my credit card company and expect that's the only way I'll get my money back but will be out the return postage. Customer service is awful and I think the website is more of a scam than an actual business.

I wish I had looked at these reviews before allowing my children to purchase airsoft guns on this site. This company is horrible. They sent 2 defective guns and trying to get them to resolve the issue has been brain damage. I finally had to get my credit card company involved to get them to even reply to me. Then, I ended up having to spend 10% of the cost of buying the guns just to ship them back. Buyer beware. You will regret it.

Dishonest, Disreputable, will sell you broken crap and refuse to stand behind it.

If I had read reviews I never would have ordered from these ripoff artists.

I ordered a high-end AEG airsoft rifle for my son for Christmas. Ordered from these guys because they were only 2 days away for ground shipping - big mistake.

Rifle would not work out of the box. Tried their troubleshooting tips - nothing. Contacted them for a replacement -- they said tough luck, take it up with the manufacturer. There are no reputable online dealers whose position is that they can ship crap that doesn't work and it's your problem to straighten out.

Disputing the credit card charge with VISA since they did not send me what I ordered. Airrattle can argue with Visa about it.

Avoid this seller like syphilis-enhanced plague.

I ordered a scar from this website (300 $ gun!) and it broke right when I got it. Guess what happened? The trigger just broke off. I went through about 5 weeks of emailing them (or some socalled person named Amber) and finally got a replacement. It broke also. I was like wtf man. I tore it down to check out the inside. The whole gearbox is coated in elephant snot, there was a bullet jammed in the spring (did I even ever use. 25 gram bullets with this gun?), a stripped gear, and the safety selector gear was broke. I am going to get the charge disputed and send it back. This company is bull $#*!, do not buy from them ever.

Thank you to all who have posted here. I had nearly $400 in my shopping cart, about to place the order. I stumbled upon this site while looking up a reviews of a few accessories I was going to order along with the guns.

The 72 hour return policy was absolutely ridiculous, but was willing to take a chance that the company was respectable. After reading the email exchange below, I was shocked by the unprofessional tone and demeanor of the owner, and refuse to purchase here for fear of being treated the same way as previous customers.

I will shop elsewhere, even if it is a few $ more.