AirRattle

Do not ever buy a product from this Website. Their crooks and will rip you off. I ordered two guns and they sent me one with a packing list for two. I called and emailed them the day I received the gun (luckily I opened the package as it was a Christmas gift). They said sorry we shipped two guns. Then eventually I got a gun from another website. The gun I got from Airsoft broke 2 days after I got it. They took a week to get back to me and again. Sorry your past the 72 hour return policy - so your SOL. Their products are CHEAP, break immediately and their customer service sucks!

I was looking on their site for a few different items, and decided that calling might be quicker for me, since computer skills aren't exactly top notch. I actually had to call more than once, due to me forgetting to place some items on my order. I spoke with Amber and with Austin, and they were both awesome! Better than that, I ordered my stuff all on Tuesday, 10/21 and it showed up on my door step on 10/22 before I was even done with my first cup of coffee!

Well first off to most of these reviews... Most of you sound like or said u bought springers... hell i wouldn't even buy a springer from any site! True, Airrattle has really crappy shipping. Customer support is also useless. And no I'm not from Airrrattle nor do i work there -.- but If the shipping cost more than the gun, it was probably cuz it was far from where you live and it was a springer. Unless your gun cost 50 bucks, and the S+H was 60 or some other rip off. Also back to more pros. Good pricing, average time of arrival, and my airsoft things haven't been fudged up yet.

This occured over a year ago. My dad had bought a full metal aeg m4 off of their website. He fired the first shot and a metal piece in the gun was jammed and the gun had come with a waranty. He sent it back and airrattle "fixed it" and sent it back. Except they forgot to send the magazine with the gun. After shooting it with one of my other mags the metal peice jammed again. He sent it back and they finally fixed it. He had also purchased a couple upgrades on the gun that turned out pretty good.

Yes it has been over a year and I am sure AirRattle has changed. I personally just did not have a good experience in AirRattle and that experience has kept me from buying from them. I imagine that a good amount of people have had good experience but I did not.

So, using many airsoft retailers was quite the experience. Each website is very different in their own way. I ordered a package worth over $500 and it was quick and easy. Before ordering I messaged their support team on Facebook many questions before placing my order. I came across Ryan, who was VERY helpful, and he was the one who made me believe Airrattle had the best customer support out there. When my friend's magazine had a feeding problem, they instantly sent me an email with the return policy. I love Airrattle more than any retailer. And, to the other reviews, you can't blame Airrattle for your defected things, but the manufacturer.

I bought 2 bb guns from them. One works fine and is a cool little german WW2 replica. With the other (M-14 sniper rifle replica) the mag doesn't hold the bb's in -- they come flying out everywhere as soon as you move the loader away from the loading hole in the mag. Airrattle was basically completely unhelpful (first they described how to load a completely different mag... i. e., they never even looked at the mag I was emailing about before responding) and then eventually suggested I should buy a new mag... FROM THEM! What a joke. I've asked for info on how to return the gun, but I'm not hopeful.