AllbirdsReviews 172

The shoes are very comfy, but definitely not worth 95 dollars. Got these as a gift, but after the first month of wearing them, they started to fall apart (cheap materials apparently).
I reached out to someone named Molly on the customer service and after emailing back and forth for a couple of days, she wasn't able to help me since we couldn't find the transaction (again didn't have it because they were a gift). Very disappointed for such expensive shoes and awful customer service and such strict exchange policy.

They asked me to order one size down for Tree runners if I was between sizes (e.g. 9.5)
The shoe arrived four days later in a very central location, was impractical fit and clearly the advice was incorrect to size down.

I politely exchanged online but you have to print your own USPS standard shipping label so find a printer, and wait for them to RECEIVE the old shoe at their warehouse before they will send you another pair.

So, in total, you are 15 DAYS away from getting your correct shoe.

When I complained, the helpdesk suggested that I should have cancelled and ordered a new one. But well, they don't tell you that if you already started an exchange, the return option is no longer available.

Would you expect this service from a new age startup? Now, I have dropped off the package and they have confused me saying I should not have used the old label (As they manually created a new one)

I have ordered these and shipped internationally, I wish I have read all the reviews here... because return shipping fee was for me very high, so I had to leave the treetop allbirds... and I wasn't happy with thrm. They are extremely hot shoes, my legs swell in those because of heating they make, I can't wear them if it is not chilly outside. My husband got wool allbirds and he is comfortable in them only when it is cold. These shoes are not thermo regulating, not at all. For comfort: sizing is strange, I went size down as recommended and they are still large for me. Also, I took white colour and it is actually not white, but greyish white. I think this company is not honest in its advertisement...

I was hoping to wear these shoes to a trade show. Unfortunately the shoes were too small even though I sized up after reading the reviews. They sold out of the shoes and I could only go pick them up in the San Francisco store (side bar - how are you sold out if your retail store sells them?). They offered to put them aside for me but I couldn't get to the store. I sent an email asking them to ship them to me. Three days later I get an email they don't have them any longer and wouldn't ship. There is no way to call the retail store. End result = zero shoes for me and dissatisfied customer.

I had the hardest time finding comfortable shoes because of RA and PF. I bought the Wool Runners and love them. I usually wear a size 9.5 - 10 so I ordered the 10 & they fit great. There was no breaking in period and they are soooo comfortable! I have since bought a pair for my daughter and a 2nd pair in another color for me. We travel a lot so I can't wait to wear them on our next trip. No more sneakers for me! I rarely leave reviews but thought I would for Allbirds since they are so comfortable :)

They are comfortable and soft, though the arch support isn't amazing. But they're not as cute as I'd hoped (they have sort of that "giant forehead" look, if that makes sense.) And weirdest of all... whenever I wear them they start to smell like burning hair. Like a chemical-y hair salon smell almost. My socks and feet will reek of it after I take them off. It's never happened with any other shoe in my life so I know it's not just my feet, nor is it the smell of damp wool (I'm a knitter and know that smell very well.) It's definitely like... perm chemicals. I thought it'd wear off over time but it hasn't. They've been relegated to gym shoes because I have to shower after wearing them anyway.

First a little about my feet. I am a 58 year old woman who has worn a size 10 forever but as I age I am finding that in some shoes I need a size 11. I also have had issues with what seems like all my shoes since is was a kid. Rubbing in the wrong places, and not comfortable or having to "break them in" before I could feel comfortable.

Now to sizing. I first tried the Allbird runners in a women's size 10, wore them for a bit and found them too short. Given 10 is the largest size in women (guys - you really need to increase your size offerings!) I contacted Allbirds and they suggested a men's 9 for me. Since I was exchanging I thought I would try the wool lounger instead thinking it may offer more room for my toes. Nope STILL too small. Back to Allbirds who suggested a men's 11. Jackpot!

These are hands down the most comfortable shoes I have ever worn. I had them on all day yesterday, walked 2 miles, and at 8:00 pm I looked down to see if they were still on my feet! Yep. That comfortable. The wool let's my feet breath and the shoe just forms to my foot. I would have given them 5 stars if not for the back and forth on the fit. I was going to order the men's 14 for my husband but I do not trust they will fit.

I will definitely be buying more for me though!

I bought my 1st pair to wear on a European vacation and fell in love. They're especially comfortable for the long plane rides. 2 years later and I just had a hip replacement and they are again my "go to" shoes. My feet were freezing for several reasons and they helped keep them warm. Plus they are good safe, grippy shoes to wear with my walker and cane. I sound like an old lady but I'm in my early 60's. I just received these cute blue ones and they cheer me up!

I was looking for new sneakers that wouldn't end up being a waste of money if I didn't like them (as has happened in the past). Knowing I could return Allbirds no questions asked within thirty days, I went for it. I slid them on and they fit so perfectly you'd think they were made just for me, which has literally never happened in all the years I've tried on new shoes. They hug my feet but aren't so tight that my feet sweat or feel suffocated. The insoles are super comfortable, not too plush, but not completely unforgiving. It sounds cliche, but it's like "walking on a cloud"... they are actually the world's most comfortable shoe. So much so that my tree runners have essentially replaced all my other shoes at this point. I wear them every single day. The ONLY complaint I have is that the laces don't stay tied and need to be tightened pretty often.

This product has been delivering on all fronts since I got them a little over a month ago. As a college student I walk a lot and need a shoe that was up for the task. Not only do these shoes look better than most running shoes but, they are also very comfortable.
Since the top section of the shoe is made from wool the runners can breathe very well. To the point where I can wear them without sock and know that they will air out just fine. The use of this material also means that during the winter months my feet tend to be quite warm.
The sole of the product is made of a firm yet soft rubber. In the past I have had issues of foot cramps due to standing or walking for to long. However, the rubber in the wool runner is soft enough to support my feet. But it is firm enough to make sure you don't feel like you are sinking when you take a step. When it comes to traction some work could be done to improve this aspect. Due to its shallow groves it is hard to get footing when there is snow or mud on the ground. But this not a big issue since you will more than likely wear boots when there is a lot of snow.
When ordering the all birds they only come in whole sizes. So make sure that you order a size up if you are a half size. I am a 10.5 and ordered size 11, and they fit perfectly.
Overall these shoes are great for any active person who doesn't want to look like they are wearing athletic shoes.

Bought shoes after friend raved about them and I really wanted wool shoes. They are the lightest shoes I have ever owned and they keep my feet warm. I wear a size 8-8.5 and I had to return the first pair for a size nine. The return process was easy: print a mailing label, take it the post office and as soon as it is in the system they send the new pair of shoes. The size nine is snug heel to toe so these shoes run small. My main issue is I wear Superfeet orthotics and the heel upper is so short my foot slides out when walking - I feel like I will lose my shoe. I wear them but I won't buy another pair.

I love the shoes, they are super comfortable, although the style on the lounger is very "granny". I'll wear them but probably with trousers so I can hide them a little.

The problem I have is with their customer service which seems to be a very common complaint. I ordered and chased up after a week to find out they hadn't left at all due to a stock take. Why the hell didn't they email me when they go the order to say there would be a delay.

Will definitely by more merino shoes, but probably not from Allbirds

I wore the wool runners for a 15min walk around the block to test them and after a few minutes I felt the blisters forming. I now have two on the back of my ankles that are red and painful. The shoes rubbed which is likely the cluprit. My fiance wore his and could not handle how hot they were to wear. He also felt blisters forming but was lucky enough to avoid them. We will be returning and not buying again. They were comfortable in the sole but blisters and intense heat are a no go for us. The blisters will be likely to form again due to the height of the back of the shoe and the rubbing.

Free shipping took well over 10 days! Seriously who does that? When they arrived, the fit was bad. On Allbirds website, it says no half sizes and to size up as they run small. I wear an 8 1/2 to 9 with a wide foot. Following their advice, I ordered the 9. When they finally arrived 10 days after ordering, I tried them on an they were huge! Too long and too wide. Very much like a mans shoe. I have a hunch they have only one last and it's based on a mans foot as even the heel fit is too big. So, I returned them and ordered the 8 because they don't do half sizes. When they arrived much, much later, they were too small. Hey,
Allbirds there is a reason shoes come in half sizes. Make half sizes duh! And double the amount of business. Also, San Francisco company but you ship from Tennessee? Another bad idea. Glad I'm not an investor in your company.

I was so excited to get a pair of runners for me (female) and loungers for my husband. Unfortunately, both pairs are so incredibly narrow that we have to return them. Neither of us typically wears wide shoes. Even though we both ordered the perfect length, they are so narrow that his foot was hanging over the sole on both sides and my toes were on top of each other. Also, they are so thin that you can clearly see your toe outline, as if they were a really old pair of worn out shoes. Very disappointing! No wonder the company doesn't allow reviews to be posted on their website.