Allstate

Run, don't walk! I chose endurance which is owned by Allstate because it was cheaper. I absolutely regret it now. I have never had an at fault accident...and I hit something which caused my axle to break. I filed a claim and I was interrogated from the beginning and in a very disrespectful way. "I need to find out if the axle was faulty or if it already had this problem." This is a 2018 Nissan Altima. I purchased it for my son when he graduated high school and he died 14 months ago. So I took over his car. This was his pride and joy and now it is mine.

My claims agent has been rude and disrespectful with each communication... often times she doesn't call back. I've left three messages and two emails with zero response. Caliber collision called me today 6/7/23 to tell me that she is refusing to approve the repairs and is ignoring their communication requests. I only got a hold of her by calling themain line. She wasn't happy. She said, "I am not approving till I know what happened and who is liable.". WHAT?!? I told you what happened. Never mind that they towed the car to caliber collision in the first place and this is been going on since May 10. It is now June 7th. I drove to caliber and called her from there...she didn't pick up (no surprise) so we called the main line again...she picked up and was pissed. Haha
The manager at caliber told her the damage was from hitting something and it was fresh. She said, "well it's still going to take 5 business days for us to review before we can approve." LIAR!

I just filed a complaint with the Better Business Bureau and left negative reviews on all platforms. I'm looking for every avenue to complain. I called her supervisor and left a message.

Update on 6/8 no return call from supervisor...no surprise.

So during all of my grief and suffering she has caused me more undo stress. I've been without a car now since May 10. I have lost wages when I couldn't get to work and the stress is causing medical issues. So look somewhere else. They do not care about you...they only care about your money.

This is the worst insurance company I've ever dealt with. My car was hit April 18. They didn't respond to the auto repair center to BEGIN repairs until May 19. And then didn't send me the reimbursement check for my rental until June 21. That is entirely too long to take for any of those steps, and there was no communication, no explanation as to why it was taking so long. I would call, leave messages, and get nothing back. Because they were so tardy, I had to keep extending my rental contract out week after week until the bill totaled nearly $4000 (which I had to pay out of pocket because their company doesn't contract with rental agencies, instead the reimburse you which is foolish because not everyone has the necessary funds for costs like that up front) but then learned they were only going to pay a little over $1800, less than half of the reimbursement! I tried to fight them but they kept saying no, they were not responsible. Their client hit me and they as an insurance company made a promise to cover the damages caused by their client. That's what an insurance company is supposed to do. I never would have had to spend that much if they hadn't dragged their feet. It's almost negligence at this point. To top it off, they sent the letter with the reimbursement check, but not the check itself. I had to call their corporate office to get it direct deposited to me.
1. Incompetence
2. Slow
3. Poor communication
4. No contracts for verification, just word of mouth
5. Forced reimbursement policy
6. Lack of full payment
And it wasn't even the fault of only one individual. The main agent I worked with took an extended amount of time off and forwarded all his calls to a different agent, who was also gone and forwarded all her calls to a different agent, whose voicemail said he was not taking anymore calls. And the manager I spoke with was no help in resolving this. And then the person who forgot to put the check in the envelope. It's the whole company. The only reason I give them 2 stars instead of 0 is because my car actually got fixed. But this was a headache I would not wish on anyone.