Allurez

Poor quality and customer service. The pendant did not look like it did in the picture; the edges were sharp and prongs too long as if it was unfinished. Returned for a refund; I emailed to ensure it had been received back and was told it was in the inspection process. A few days later I received a replacement of equally poor quality. I had made it clear I wanted a refund as this was a Christmas gift and a replacement had already been purchased on seeing the bad quality.

I ordered a wedding ring set. I loved the rings but one of the rings was the wrong size, much larger than the band which was the right size. I contacted customer service and was told that I needed to return the ring using Fed ex or UPS, regular mail was.not allowed. Even though the error was made by Allurez, I was required to pay to return the ring, which cost me $40. I still haven't heard anything from them about when they. Might send me a new ring. Will never purchase from the M again. Mistakes happen, but they have terrible customer service

We were sent the wrong item. The company reached out to let us know the day after it was delivered. We have spent over a week trying to get the return label emailed in order to return the item, with no response about when they would send the correct item to us.

I was a bit overwhelmed when it came to purchasing a ring but the process was fairly simple with this company. It was pretty easy when it came to choosing the metal, band, and diamond. The turn over rate was pretty quick as well. The only issue I had was that the diamond/head was slightly uneven. A quick fix I managed on my own.

Company is refusing to accept return of a ring ordered with standard options claiming that it is a custom ring and thus not returnable. Do not expect this company to honor their published refund policy.

My ring diamond fell out and no body at your company answers a phone or call anyone back. It basically took us 5 months just to get someone from your company to talk to the insurance adjuster to get the diamond replaced.

My experience at Allurez was amazing!

Every customer service member I spoke to was professional, knowledgeable, and patient.
When I first called them, I told them that I wanted to look at settings for a very sentimental stone. They were very understanding and patient! They helped me select the most beautiful setting within my budget. The ring that they created for me is spectacular!

The setting for my stone is white gold, surrounded by a halo of diamonds, with intricate work in the profile and down the sides of the ring. The diamonds are dazzling and of the highest quality, and the craftsmanship is superb.

They made sure that my ring and the appraisal arrived when promised. They went well "above and beyond" in terms of customer service.

I have already recommended Allurez to many of my friends because of their large and beautiful selection and their customer service.

Allurez is now my only choice for shopping for jewelry! I will be a lifetime client of theirs.