Allurez

I was not told that shipping was via UPS that required a signature. It took three delivery attempts

I Made a purchase on October 11,2020 after spending a great deal of time locating the right gift. The purchase was for a pendent necklace containing a canary diamond accented by smaller regular diamonds. The listing was very clear as was the price and the quality of the diamonds SI1/SI2. Then item was showing the original and reduced price which was a significant savings. I researched the company a little then made made the purchase. The company took my money with no issues at that time. I messaged the company to inquire about shipping as I have an Anniversary on the 23rd. On October 13 the company responded only to tell me the item I purchased was listed wrong and asked me to pay a significant amount more.

I refused to pay more and asked the company to honor the price as they already had taken my money. The company offered to replace the center canary diamond with a sapphire for my troubles advising its typically more than I paid. Shopping around this appears not to be accurate.

This whole experience was awful and makes me suspicious as to this being a bait and hook tactic type business.

Tried to return product prior to shipment. They refused. Took 10 weeks to even receive ring. Terrible company, never buying online jewelry again.

The quality seems really nice but the chain for the anklet was super long and i am not sure it can be replaced.

Took months to receive my ring. Took weeks to get an update. My phone calls would be hung up. Absolutely worst experience ever. Never buy from her. BEST TO BUY FROM BRILLIANT EARTH!

I bought a ring and the ring didn't ship for nearly two weeks after the website said it would. They never gave an accurate timeline

DO NOT PURCHASE ANYTHING FROM ALLUREZ! YOU HAVE BEEN FOREWARNED, SO PROCEED AT YOUR OWN RISK! If I could give them zero stars, God is my witness I would. Not only is this company's customer service horrible, but the quality of their jewelry is downright deplorable. Representative Menda is not to be trusted. She will lie to you in a split second just to sucker you out of a sale. I used Affirm to pay for a $1667 ring which included a $99 appraisal that I HAVE NOT RECEIVED. You cannot insure jewelry without a proper appraisal. I emailed Allurez on 01/17/19 but have yet to receive a response from anyone. My jewelry also did not come with a real certificate of authenticity for the gems used to create it. The ring has basically been sitting in the jewelry box since I received it on 01/16/19 and a few days ago I noticed very apparent discoloration to the prongs holding the center stone. This discoloration seems to worsen daily, and I haven't even worn the piece of crap! The band on the ring, which is supposed to have 24 diamonds extending halfway around it, barely has any sparkle to it... even when in direct sunlight. The center stone is no better and basically looks like decorative glass. I am demanding a full refund for the purchase of this item as the jewelry is of EXTREMELY POOR QUALITY for the price paid, and I did not get everything that I paid for. I'm also reporting them to the Better Business Bureau and to Affirm because I will not be paying for this jewelry. It will be returned.

No muss no fuss. Well done. Don't make me write 50 characters if I'm doing you a favor And writing a good review thanks.