Amazon Fresh

I used Amazon Fresh for the first time tonight and I am sadly very disappointed. I received my items within the 2 hour window, however my frozen items were warm at arrival. I grabbed my items as soon as I heard my doorbell ring and when I received my "delivered" text. My items arrived in a brown paper bag. I can tell the driver did not have a cooler. I do know there were 3 or 4 other orders ahead of mine for drop off. Gross. Never again. I already requested a refund.

Amazon Fresh has gone to locally based fulfillment warehouses. As a result, several items in my cart "can't be delivered to this address". I have a cart always open, and every time I go back to look, items are unavailable. I can't even get to the $50 cost to get free delivery because items are constantly unavailable. This was a great shopping service, but no more.

Cant even stick with the same day all week been trying to get delivery on same day had to wait two days and things I wanted were out of stock. Oh and they wanted to charge you for late deliveries on when it should have been free too

Masters of deception and bait & switch. They quote deliveries just to get customers to complete the purchase and then never come through with delivering on time. They are the poorest managed online retailer and you get nothing from Prime membership except Amazon Video. The only thing they do reliably is raise membership prices each year.

Amazon sucks and finally canceled Prime today after 20 years.

My last 3 deliveries were either missing half of my order or I just received someone else's groceries. What irritates me to no end is Amazon's customer service! All they will do is issue a refund (which takes 3-5 buiness days) and blurt out the same old, "this won't happen again". There's no way to complain to the local warehouse or even the driver. So this crap keeps happening over and over. I'm done! How they keep screwing up this badly is beyond me.

My Whole Foods Market is 10 minutes away but my Amazon Fresh orders arrived completely thawed 4 times. I don't drive and I thought this service would be more affordable than taking a Lyft or Uber. But I end up having to make trips to the grocery store anyway. I feel guilty throwing food out but Amazon can't provide information about when the food was packed or how long it was sitting out. They just refund it. Amazon also stopped using insulation and switched over to brown bags because they are recyclable. I respect that but the current packaging is not suitable for the delivery of frozen and refrigerated items. So in the future I will only use this service for the rare occasions I only need nonperishables.

I needed groceries and was directed to this. Right at the last minute they canceled my order. They made me wait a whole day;( I went to see why and come to find, that almost all of the order was out of stock and prices changed on the three items that were available.?. Before I even put anything in my cart and checked out, they should've said, out of stock! Now I have to wait at least 5 business days for my refund;(. If I could give zero stars I would.

Ordered Amazon fresh for my family to be delivered at the first window they provided on the morning. Wed just gotten back from a trip, so no food for breakfast. An hour after it was supposed to arrive nothing and customer service couldn't resolve. I had to push just to get the delivery fee refunded. Horrible service, don't use or trust it.

In short, I found the website hard to maneuver, they added an extra charge for "estimated item adjustments", I was on hold three different times waiting to speak with three different associates, only to be told I had to cancel the order myself. That's pretty funny, since the "cancel your order" link in their email is dead. I'll write this off to my bad decision making, but I will never use this service again.

While shopping at the new Amazon Fresh in Lorton, Virginia I checked the labels of three coffee creamers to see the sugar content, but put them all back on the shelf without putting any in my cart. The itemized receipt, which I received 2 hours later after exiting the store, showed I'd been charged $22 for all three. One item was charged twice. I had to go 10 miles back to the store to get help with a refund because no phone help was available. Why no itemized receipt upon exit? Why didn't the cameras see me put the items back? Lots of hype, high prices overall, and a camera system not ready for prime time.

Placed an order for Amazon Fresh. They texted because they were out of one item to get approval for a replacement. All good I thought. Waited up for the food to have food for breakfast. 45 min after the delivery window I get a text they cancelled my order for no reason after waiting for hours. Will never order from them again. Too late to get groceries now. Poor customer service.

Wasted so much time trying to tell them I got extra stuff delivered I didn't order. Thought it would help them out. Thought it would be easy. Didn't call --said phone lines too busy... OK. Used chat app auto program. App limited ability to understand anything other than something wrong with item you ordered. App couldn't grasp comment about something extra you didn't order. My grip is me spending lots of time that probably doesn't matter. Trying to find way to contact them. Know now --just skip it. Delivery OK for everything else.

Had an order placed tonight for delivery between 9 - 11 pm. Received an email saying it was packed and prepared for delivery.
Here comes midnight and the rep online said a technical glitch prevented the order from being assigned a driver. Rather than being able to call a driver back to pick up my order. The best he could do was a $10 credit and a redelivery f or tomorrow. Wow, I guess my kids lunches won't be packed since its way too late to reorder somewhere else or find a late night store open. Very very unreliable.

Amazon Fresh deliveries used to be great! Everything was packed consciously like the shopper actually cared. Not now! I got a delivery (6/10/23) where hot dog buns were packed in the same paper bag as heavy cans of beans. Of course the buns were smashed. Also, I've gotten orders where eggs were with canned items. They used to wrap the eggs in cardboard and rubberband them to ensure they weren't broken. Now that we're back to paying delivery charges plus tips, it's like children are packing the bags. I gave this review 2 stars because of the convenience of grocery delivery.

Specifically ordered groceries to be delivered on my day off; picked one of the first windows of the day, between 10:00-12:00. They reached out at 3 to cancel the order. I don't have a car and rely on this for my groceries; I ordered more than 24 hours in advance. They shouldn't offer this service if they can't fulfill it.

Was so excited that a Fresh supermarket opened up near us. We were very excited to check out the modern shopping experience. Very cool just place items in your cart and walk out the store. When we left the store we were told that a receipt will be e-mailed in 1-2 hours. Having no idea what we spent we said ok. Turns out we didn't get our receipt till the next day! We were charged for several items we didn't
Purchase! As it turns out if you look at an item you will probably be charged for it.
Amazon did refund us for the items that we didn't purchase. I just don't like not knowing what I'm spending when shopping! Cool concept but i'll pass on this in the future.

The deliveries did not follow the instruction for example I said to leave the items on second floor and they left the items outside my building and when I contacted amazon fresh they said to call the drivers before they deliver the orders, so what is the point of leaving a note with detailed instructions.

Also, another thing that happens is that they cancel orders at last minute, I was waiting for an order at 10 pm (since they did not have more spots available) and they cancel at last minute, saying that they can not find the apt... this is so unprofessional and now they charge more money for delivery.

Terrible service. They don't show up half of the time. I waited today for hours for my order. You can't track the order. You call customer service, they hang up on you. Chat does not work. I'll never use them again.

I never know when I place an order what will happen. Sometimes I actually get everything I ordered and in good condition. But many times items are missing. Last night 2 bags were missing! I get items I didn't order, the wrong quantity or produce in poor condition. You have to interact with a driver and show ID if you order alcohol. The last driver wasn't wearing a mask. And if you reorder missing items, they may screw that up too! I'm done with Amazon Fresh!

I am a single woman that has bone issues so to push a heavy cart with cases of water and things like that is very hard for me to do not that I can't do it but it's a struggle it's a challenge. Amazon Fresh is such a Time saver I get to pick out my heavy items as well as my all-time favorites. The best delivery slot is between 5:00 and 7:00am especially if you're off that day. You can get your delivery and go back to bed for a few hours! I love it! Items are packed with care I think it's great because I'm using my snap not that I haven't used my debit card before because I have but for the most part I use my snap and there's no delivery fee. Just be mindful when you're ready to order when it would ultimately be delivered. So I was looking on a Thursday particularly for Saturday morning delivery it always works out perfectly never never a fail and I think I've been ordering about a solid year already. I usually have two deliveries a month from them.

My order was scheduled to be delivered between 4 & 6pm. At around 7:30pm, their site started saying "unable to track your order". Finally, at 8:18pm I get an e-mail saying that my order was "unable to be delivered" and, oh-by-the-way... you get to wait 3-5 days for a refund.
Attempting to contact Customer Service lands you in a maze of multiple choice questions, none of which fit your issue, and where you have no hope of ever reaching a live human being to get your issue resolved.
This was my first experience ordering from Amazon Fresh... and it will be my last.

I purchased some Wild Blue Unakaba (labeled as crunchyroll brown rice on the receipt) sushi, and after eating for pieces, I discovered grey mold on every piece just above the rice. On the meat, on the avocado, all over it. Make sure you check every angle of your box before buying it.

I purchase Innocent Coconut milk all the time from my local Waitrose & whether I shop personally or get it delivered there is always a consistent 6 weeks future date on the product.
Ordering 10 bottles of the milk from Amazon Fresh, along with other organic stuff that Waitrose do not stock, to my dismay the entire 10 bottles had a less than 3 week date on them. This is appalling, as I will be throwing away almost half of the order by the time the date has expired. I cannot order from Amazon Fresh weekly as the range is not comprehensive enough, & this product does not freeze particularly well, so will not be using them again, unless desperate, & certainly wont be ordering any product in bulk.