Amazon Fresh

All of the products are fresh and authentic. Received well packed groceries and food that is very appreciable. Delivery comes prior to the expected time. Impress with the Amazon Fresh service.

The nearest Amazon Fresh is 5 hours away, and Amazon opens a store in Wyoming?! I live in the downtown, and there is no service. So people are telling me that Amazon Fresh is a scam.

The last order I received from Amazon fresh was very bad the pork chops were rancid the cantaloupe were green the bacon looked as if some slices had been removed the bread was stale in fact that was the last time I will order anything groceries from Amazon fresh

A delivery person from amazon fresh. To me a person who is isolating because of an autoimmune disease with morbidity of %100 if I get covid. That is why I got o contact delivery. First the man put groceries right against my front door piling it high. My door opens out in this apt building as my neighbors door does also. So groceries against door make it so you can't get out without pushing food off step.
So as he proceeded doing this I asked him to stop and put in front of bush instead. All he could say was Chinese. Chinese. I finally pushed groceries by opening door. He continued to reptile behind me. I tried to communicate with him. He just kept saying Chinese. He then took off mask and proceeded to get real close to my face and said Chinese. Exposing me at close range and talking. So I tried to talk to him again pointed to door showed him how not to put groceries there. I went and got written notice to not put groceries in front door
The only thing he said was Chinese. He could not speak even a little English. Could not read English and could not even understand spoken English. I have been totally isolating so if I come down with covid I will definitely blame amazon fresh. Is there not enough unemployment that amazon has to employ a person who is unable to communicate in English. During isolation a delivery person should be able to understand their customers for problems. So go ahead call me racist. I want and need to not have my life in danger because you hired someone without any knowledge of the English language. Not one word other than Chinese could he say.
What is going on Amazon Fresh?

Hey, FYI the COVID scam is over, yet your YouTube ads appear to go out of their way to press home the idea we should all be wearing masks.
I am absolutely done with masks and will never again set foot in an Amazon Fresh.

Amazon Fresh is not in touch with today's plant base community who doesn't eat meat. When the store first opened up in my neighborhood, they had a great assortment of plant based products. But now, they rarely have the products I need. They do carry the traditional soy products like Tofu, TufuTirkey, etc but the new products like Beyond Burgers are out of stock at least 35% of the time when I'm looking to purchase them. They dont even have veggie pizza slices available to people who dont want meat on their pizza. Your only choice is a cheese slice. I usually purchase a slice, take it home, and add my own veggies. Overall, I will start taking my time and money back to Trader Joes now that Gestapo has left the building. I will say that was the initial reason for shopping at their new location, It's easier than driving to culver city and they weren't sweating me because I didn't cover up my nose with a mask. I will this, they should be great a delivery because they have a bunch of employees shopping all the time.

I had a rocky start with Amazon Fresh but then it became much better….until lately. I order once a week regularly and twice occasionally. Last week I receive a text that everything was available. My directions are exact and my elevator was working but drivers want to enter at another entrance and that elevator wasn't working. Due to the delivery person not following my directions all the heavy items couldn't be delivered because Amazon states "damage". Today, I receive a text that everything was available and my groceries would be delivered between 11 and 1. You can track the delivery but today the portion that indicated the stops wasn't functioning so at 1:00 I became worried. I communicated with driver who stated my new time of 1:30. Seven minutes later the driver calls me to ask if I want to come downstairs to pickup my groceries or they could leave them at a locker. I explained at my age I need the bags at my door as they always do. Both elevators were working. I waited 20 minutes and no delivery so I called the driver back. I asked her to follow my directions as she was at the other building. After 15 more minutes and delivery, I called once again but no one answered. 10 minutes later I received 4 items with 7 items missing. Beware of this before you order, it's difficult to speak to customer service and a service that should be convenient and stress free became problematic and very stressful.

I have been ordering weekly since April of this year. I found the service helpful due to lockdown. The service has taken a turn for the worse, probably around the time lockdown was lifted in SF Bay and people went back to their real jobs. Same time period, the name of my delivery man or woman is no longer given. When you have a question for the driver, you have to go through a third party either in Seattle or India. I can't say who is less sympathetic, the delivery drivers or the customer service who claim they will take care of your issue. Okay so my issue was "please do not leave my groceries in the lobby." The first time they were sitting there for 10 minutes because I missed the call. This time they didn't call. When I saw the alert that my order had been delivered I panicked and ran out of my unit thinking the worse. I don't trust Prime. I will not give Jeff Bezos another dime. I'll miss the convenience of having my groceries delivered but I need them to be delivered to my door as advertised. P.S. They accept tips. I have a hunch the drivers give better service to people who include tips on their orders.

The prices they charge for food are overpriced and the size of the food items are smaller portions in comparison to what you'd find in grocery stores. It leaves me to believe Amazon Fresh is for singles or couples, it's not for those who have families.
Last week I ordered food from the site to find out that they now charge for delivery between $4-10 depending on the window you choose. Not only are they charging you this, but you must also pay $15 for Amazon Prime, then they expect you to pay for a tip. What am I paying amazon prime for if I'm going to be charged for delivery?
They lost me as a customer because of this.
I'll also add that the $5-7 dollar tip they suggest, I don't pay because I live in a high rise, and they %50 of the time, leave my groceries in the lobby under the sign that reads do not leave groceries in the lobby. The instructions say to bring it to the door but they don't.
Meh... I'm going to Stop And Shop Online Service.
Amazon Fresh, you lost A LOT of MONEY with me.
You could have saved money with that waste of a lot of bagging instead of charging your customers to make up money losses. Coolaid packed in one grocery back is ridiculous and a waste.

It's so over priced only a dumb $#*! would by here.
Go look at the egg prices.
Then water.
Then every thing.
Then go to fred Meyers. At fred Meyers its half price

Every google search I've done for Amazon Fresh sourcing indicates the above. Yet, more than half the items I want are unavailable thru Fresh, but are thru Whole Foods, which has a $10 delivery fee regardless of order size.
My analysis suggests that this is a deliberate attempt to steer you from Amazon Fresh to Whole Foods - with the delivery fee, plus inflated prices.
Disingenuous, Amazon. Play fair. Make ALL Whole Foods products available without a delivery fee for the minimum purchase requirement that currently exists for free delivery from Fresh.
You continue to extort and disappoint customers in favor of more profits.
When I first attempted to submit this review, your system warned that "Uploading a proof of purchase (e.g. Photo of receipt or confirmation email) ensures that your review won't get filtered by our algorithms, is featured higher in the review feed to consumers, and is displayed with the "Verified purchase" link. Your proof of purchase will only be seen internally and will not be displayed in the review."
Well, your "add image" function isn't functioning, Amazon (convenient), so here are my recent order numbers - so you don't think I made this up:

ORDER # **************625
ORDER # **************432
ORDER # **************467

We are being ripped off alot by AMAZON FRESH'S $15 DELIVERY CHARGE EVEN THOUGH ITEM IS < $15.00 AND EVEN THOUGH WE ARE EXISTING AMAZON PRIME CUSTOMERS.

IT'S $10.00 FOR DELIVERY AND $5.00 FOR THEIR OPTIONAL TIP (I OBVIOUSLY DISMISS THIS TIP AS I DO NOT AGREE WITH THIS $10.00 DELIVERY CHARGE)

I CALLED AMAZON AND COMPLAINED ABOUT THIS BUT I GOT PEOPLE FROM PHILLIPHINES WHOSE LANGUAGE SKILLS ARE POOR AND THEY WILL NOT DO ANYTHING TO HELP ME.

I CANNOT GET THE PRODUCT ANYWHERE ELSE.

WHAT CAN I DO?

PLEASE ADVISE.

THANKS.

I planed to go to a Amazon Fresh physical store to buy something but I want to confirm whether it is in stock so I saw this phone number from Google and I called *******4331, after the call was connected, the customer service staff first confirmed my email and them ask my mailing address. I don't know why they want my address therefore before I confirm my mailing address with the staff I explained again to her that I just want to know if the store I am going to has the stoke I want, but the staff still insisted to check the address with me first. I gave her my address them she ask me what product I am looking for …. I described so hardly finally she found the product …. The whole conversation took me about 25 mins and at the end … you know what, she said she need to transfer my call to other staff …. Finally the phone transfer through…
Another staff repeated the details of the product again with me which is totally incorrect (wrong message from the previous female staff) …. Again, he said he need to transfer to Amazon Fresh …. I told him 「 I thought I dialed Amazon Fresh? He replied「 no, we are Amazon Fresh online」….
Them the male staff said he will transfer me to the physical store ( which he doesn't even ask me which store) and put me on hold for long wait (another 15-20min wait), At the end …. I got nothing but another toll free number …. It took me almost 1 hour for just want to check a local store phone number or local store stock information! I felt bad for Amazon as a royalty prime member, the Amazon fresh destroy customer's good impressions of Amazon :(

I get anxiety from wondering if items I want will be available. I was just refunded because some items are now unavailable AND in 20 minutes my delivery is scheduled to be here but I checked and it is not even out for delivery. No emails from Amazon Fresh so this calls for alarm. I am calling out of work to avoid problems with my job. Always choose next available time slot. More good experience than horrible but the auto tipping is audacious because they do not know if we can afford tips! Some people use mostly ebt but if you need a washcloth, for example, they will ask for tip because you bought an item with debit or credit. Insane.

Update: They delivered on time but I have already called out of work missing a day's pay. The Amazon employees make more money than I do. So, Amazon drivers, workers, please keep this in mind when you deliver to people. Especially, in "poor" neighborhoods. Some of my friends are homebound and it is convenient to order but they are on fixed incomes and wish they could work for Amazon. They order Amazon fresh every week and cannot tip constantly, every week-if at all.

I have a review on another site written one year ago when I decided to boycott Amazon due to poor delivery service with Fresh department. I was forced (so to speak) to use Amazon for an emergency purchase in May. Then I relented once I found out some cities were unionized, etc. Workplace conditions and worker's performance did not improve in San Francisco however. My return to Fresh lasted 4 deliveries and 2 out of 4 were unprofessional. Today my driver was early so I couldn't bathe before greeting him at the door. I ordered a bottle of wine with 90 dollars worth of food, and the driver almost left without asking to scan my ID. When I reminded him he blurted out (I live in an apartment with neighbors in hearing distance) "you have alcohol." This was humiliating. I drink approximately once a month and I don't have any relations with my neighbors. So this 8AM alcohol delivery is something that could be used against me in the rumor mill. I have to rebound from this slight. I am sensitive and protective of my reputation. So, I tried to help him by making sure he didn't get in trouble and his laid back attitude hurt me. I'll live. Why do I get the feeling the delivery drivers do not like their job? I am going to unsubscribe to Prime. I'll have to find my corduroy jeans at Walmart.com

Not only did they deliver wrong perishable product and charge more than MRP but also customer care told me it's not their responsibility and they can't entertain my call and they disconnected call.

I've been am amazon prime customer for over 2 decades and always shop at Amazon Fresh as well as Whole Foods. This week I am extremely ticked off with a sale item not being available. Amazon is running a sale for lobster tail for $3.99 and I went in on Wednesday (first day of sale in the evening) and it was sold out. My friend went in on Friday around 3pm and still no lobster available and was told to return on Saturday for it. Today being Saturday, I went in with my husband at 11am and still no lobster available. I called Amazon Fresh customer services and I was told to return in 2 weeks to get it at regular price. I found it so wrong to advertise something when you can't even fulfill it on the first day of sale. THIS IS DECEIVEFUL BUSINESS PRACTICE! Shop elsewhere and stay happy. AMAZON SUCKS and YOUR CUSTOMER SERVICES IS NOT DESERVING EVEN A ONE STAR REVIEW IF GIVEN A CHOICE!

My happiness was immeasurable when I found out that I was able to shop on Amazon Fresh and receive my order in a timely manner... until I found myself sitting in my living room at 1:00 AM wondering where my groceries were. I checked my phone and heard nothing, not even a courtesy notification. I decided to check the app, expecting to see that it was rescheduled - not what I wanted, but that would've been fine - nope. I find that not only were my items marked unavailable, I was prompted to add the items to my cart and try again only to find out that most of my order was suddenly out of stock.

"Out of stock"? Come on now, you really expect me to believe that you wouldn't prioritize those with cash over those on EBT? You ran around and sold the last of your stock to folks with a credit card added and decided to give me the finger. I certainly hope the cash was worth it because you'll never see a cent from me again on Amazon Fresh or otherwise.

In summary: if you're looking for a reliable delivery service, look elsewhere. It is blatantly evident that Amazon Fresh would throw you to the wolves whenever it gets the chance.

I ordered groceries and places the order to be delivered in the afternoon. After the window past that I was suppose to receive the groceries, I called and the rep explained the order had not been assigned to a driver and my only options were to cancel the order and reorder and continue to wait and hope that it gets assigned. They had already charged my card and even when they cancelled the order, they took a week to refund me back my money so I wasn't able reorder the same day and I still without any groceries and money because of Amazon. NEVER ORDER GROCERIES FROM AMAZON!

When you order any item from Amazon Fresh, they give guaranteed delivery but that is the gurantee that either you will receive your item late or else you will not receive the item at all.

They couldn't deliver a simple food order after 2 tries; first told me that tomatillos were "not available" on the only delivery slot they'd give me, and would be removed even though they were in stock, so left in my cart. Then when not delivered Sunday 1/16/22 8-10 PM and the customer service rep was rescheduling for today 1/18/22 for 3-5 PM more things items I paid for given to someone else and now out of stock so she refunded those items, then they skipped my delivery for today too, rep could not reschedule delivery a 3rd time, no way to contact warehouse, no last names given, no complaint ticket number, no assurance that any manager will get to the root of the problem, fix it or get back to you. 3-5 business days to get refund and MORE things are now out of stock in addition to my other stuff now up for grabs. So now my whole $71.00 is tied up in two-part refunds AND I don't have any of my food. I am homebound and have to buy my food this way. When you're disabled their failure to deliver is not an "inconvenience" but extreme hardship! All wronged customers should file a complaint with the FTC here; https://reportfraud.ftc.gov/#/assistant

I was the first person in line on July 22nd at Amazon Fresh in Login Circle. I explained that I was not tech inclined when they gave me the 100.00 in gift cards. The associate showed me how to put it on my app and I did but when I bought groceries it was still pulling money from my debit account. I called customer service and they disconnected from me the first time and the second time was absolutely no help. I went to the store for the second time and just like the first, was pretty much dismissed by the worker. The manger after the worker told me there was nothing they would do and that I would have to just take a lose. The manager then came over pulled to the side and asked what the problem was. I explained it to him and he said" the gift cards can only be used for online orders" I explained that that was not explained to me when they gave them to me and he said sorry there is nothing we can do about that. I definitely am disappointed in the way I was treated, I am disappointed in the way both the store and customer service handled this and I definitely believed that hade I been a different person, I would have been treated differently. I will NEVER go back into Amazon fresh.

Over the past year, I've had a delivery that wasn't mine, over-ripe fruit, missing items, late deliveries. Now Amazon raised orders to $150? I'M DONE!