Amazon Fresh

They won't even deliver. That's their whole gimmick and they've gotten too lazy for their own gimmick. Spare me. Get yourself together, Amazon. Jewel is going to eat you alive here in Chicago due to your laziness.

Either I can't get a delivery date within a reasonable time, or I get overripe, smashed produce, and meat that expires within a day or two. It feels like they are pushing the products that everybody passes up, and then pawn it off to us. I'm afraid to order too far in advance because then you get groceries that seem like they have been sitting and "waiting" to be delivered. I want fresh salad mix, not something that's stored for three days before they even deliver. Often, my frozen stuff is no longer frozen and my milk is not even cold. I feel like I'm gambling with food poisoning every time. Customer service rarely assists you; they pass the call off and then you get stuck on hold for so long, you just give up! Super frustrating!

Amazon Fresh used to be good and I was happy. Now it sucks and I'm unhappy. Charge for delivery if below a certain amount…never did that before. Always been a Prime member, which is supposed to allow for free grocery delivery. Says delivery is available for a certain time and then changes meaning you're not guaranteed to get everything. Now everything requires you to select a substitution item or not to substitute, very frustrating. To me that is poor inventory management. Once someone orders something it should show in the system as being held for an order. There really is no excuse for an item to not be available. Been ordering from Amazon Fresh for awhile now but sadly all good things seem to come to an end these days. Sigh!

Fresh deliveries have a two hour window. That should take care of internal issues at Amazon. But no, well past delivery windows, Amazon will say that they cannot deliver, no reason given. And that is if you are lucky. Sometimes they just don't deliver letting the customer scramble trying to find out where there items are. Customer service for Fresh is basically useless. They have no ability to contact the actual point of service to find out problems. They usually counsel patience. Amazon has holes in its Fresh product. And need to perform better and they absolutely need to improve customer service. Customers should not have to put up with ineptitude. Having said all of this, sometimes they get it right.

I order 33 items through Amazon Fresh. My delivered order was missing 8 of them, but I was charged for all items. Called customer service- they put in a replacement order because it was so many items. Got a text from shopper that they had started shopping almost 3 hr before delivery window. Two hour after delivery window I called customer service again. They said there was no driver a available and they'd issue a refund + $10 Amazon credit for my trouble. Said if I eventually got my items I could keep the refund. My order was cancelled an hour later. I ordered the items for a reason - what a monumental waste of time. Called store and they said there was no communication between store and Amazon employees. Not a good situation

I enjoy this shopping experience but the past few weeks seems less items available. No steaks that were advertised in your flyer. Was told by staff they never came in, ditto on the advertised asparagus. Second week at still no Amazon brand Italian sausage. The coupons are helpful, especially with the inflation, but can't be used at other locations which might have the missing items. I ordered a pizza but when I went to pick it up, I was told they dropped it and had to throw it out. I realize this location is relatively new so I hope my comments can be of use in improving things. The staff is very courteous.

I've been using Amazon Fresh since the start of the pandemic. Super easy to order and delivery has been great. Well except the one time the delivery person trapped me in my apartment by stacking all the heavy bags and water against my door! I was not happy.:-(
The one thing I think Amazon MUST do is text me when my order has been delivered. How hard is that? Instead I get an email. Who is checking their email every minute? Amazon does send a delivery Notification to my phone but it's ONE hour after delivery. Meanwhile all my perishables have been sitting outside the whole time. I still recommend. Just let me know delivery has occurred when it occurs.

Amazon fresh is a super convenient way to get groceries delivered but that convenience comes at a cost to food safety. It's fine for dry items but bread doesn't always fare so well. However the delivery model is broken. The drivers are taking a large number of households at once and so if you are unlucky to be near the end of the delivery line, your food is no longer frozen. Skip any frozen or temperature sensitive foods.
Luckily amazon is good about refunds but comes at a huge cost of food waste.

I love the convenience of ordering online and having groceries delivered. I mean, with a full time job and a family to get home to- who wants to go to the store after work or waste my weekend grocery shopping. I also love that they use paper and not plastic bags. The thing is, it's a total crap shoot on what they send. I have gotten deliveries that literally only included 1/2 of what I ordered plus a couple bags of someone else's food. My kids were happy because that included some serious junk food that I would not order myself (I ate some too), but this is also sort of annoying. Sometimes they will get as much as 75% right but that's as good as I've seen with them. However, Amazon customer service, so far, has been helpful in refunding missing items. So, after a hiatus, I am (foolishly?) giving it another try today.

At first the deliveries were timely and the frozen items were properly packaged. Then a few months ago they stopped insulating frozen item and just put them in paper bags. Not an issue if you are first or second delivery, but when your delivery comes 90 minutes to two hours after you receive the notification that it is out for delivery... yes, almost everything frozen is thawed and either must be used immediately or discarded. And now they have increased the minimum for free delivery to $150. As I do not trust them delivering perishables any longer, it is so difficult to reach the minimum that I have mostly given up on Fresh delivery.

Same prices as our local grocery stores and sometimes lower. Order and get same day delivery! Everything is packaged properly with refrigerated and frozen foods packed in coolers with dry ice. Website is easy to use, wide selection, all good! If you're a Prime member it's a great way to convert your membership to saving time and gasoline for the very mundane task of grocery shopping.

Order Number - **************539
I had placed order on 23/Oct/2022, same day delivery, neither order got delivered, status shows delivered. It's a prepaid service costing around 12.5k rs.
I raised compliant via customer care - chat [ 24/Oct/2022] and also call back - today[ 26/Oct/2022] - I spent 3 hrs in call with them they are putting me on hold and disconnecting the call. Very pathetic customer service. I will never go to amazon fresh.

When they forget or give you the wrong item you really need the most and you've literally spent your last dollar on your grocery run for the week. Their solution... a 7 business day wait back to your account or an instant amazon credit I can't use unless you are going to offer me free delivery on one bottle of iced coffee that lasts me all week and then tell the driver yourself why they are not getting tipped. Not sure why I am tipping if my order is wrong and now I have to go back out anyhow to get the item you forgot. But I can't now, my money is sitting in a useless amazon credit I can't use until I need another $35 worth of groceries.

This was it for me. No more.

If you're disabled, homebound, and unable to carry your groceries up to your fifth floor walk-up apartment, DO NOT rely on Amazon Fresh to do it for you. The delivery instructions clearly stated that the apt was at the top of a walk-up, and that the customer is disabled - the instructions went even further to say that if the Amazon Fresh delivery person won't bring it up, then to take it all back. Instead, "Terrance" ditched all the groceries in the lobby and declared it "delivered". Thanks for nothing, Terrance.

I recently decided to try Amazon fresh grocery delivery. My first two orders were perfect. I thought this is wonderful so I made a larger third order. Unfortunately the third time was not the charm! There were several things wrong with my order but the absolute worst was a bag of rotting sweet potatoes. They stunk and leaked on several items and two paper bags. Fortunately when I called Amazon customer service they were extremely helpful. Back to Walmart pick up for me…

Amazon Fresh used to include bottles of frozen water to keep items that needs to be kept cold, and frozen items are delivered in freezer bags. This is no longer the case. For the last 5 deliveries food has been arriving at room temperature at best. I'm talking about meats and diary products that nee to be kept cold. I make sure pick up the items as soon as they are delivered, so it's not because I leave my food at the door for hours. I don't think I can order from Amazon Fresh anymore especially if it is food items that need refrigeration. Very disappointed

I usually shop for produce myself but I injured my back several weeks ago and my wife broke her toe two days ago so we decided to try Amazon Fresh. We ordered green leaf lettuce but receive collard greens. We ordered blueberries but several were over ripe and mushy. One container was half empty. Some of the grape tomatoes that we ordered had mold on them.

Also, delivery guy left before we could tip him.

Amazon refunded those items but we ordered them because we wanted them.

I'm beginning to think the sorters choose produce to send the customer "the signal ".

I tip big, I'm friendly at best and when there's an issue I try to conduct professionally.

But, as of late, severely rotted produce, damaged goods in general and frozen is no long as such.

Customer service is scarce.

Delivery, if not involving alcohol is left in places other than at my door, if it makes it.

I am at a tremendous loss for words.