AmazonReviews 11,118

These scammers are Cruel! One of their agents named "Garry." I still can't believe they pulled a fast one on me! If not for R E A I N T E L L. C O M, I would've been in serious trouble.
These criminals are still allowed to handle other people's money. I couldn't withdraw nearly $900,000 that I invested, including the accrued profit and interest. I tried calling them, speaking to an agent, and even using their FAQ section it was all just GAMES!

The time you spent in commercials is longer than actual movie or series you are watching. These greedy people never get enough.

When I lost access to my wallet, I thought I had lost my life's savings. RetrieveXPro was a beacon of hope. Their team was supportive and their experts were relentless. They successfully restored my access, and I couldn't be more thankful for their hard work.

I had a terrible experience with the FBA seller Móviles y smartphones libres Store on Amazon. The seller violated EU warranty laws by keeping my defective tablet for over a month and demanding an illegal payment for warranty repairs. Despite the item being fulfilled by Amazon (FBA), Amazon's customer service refused to help. After I filed a complaint, Amazon blocked my account from posting reviews. This is unacceptable behavior from a company that claims to protect its customers. My order number was **************534, and I have filed a formal complaint with EU consumer protection authorities.

Amazon continues to miss delivery dates. Customer Service promise to Expedite, gives new dates then you receive an Email with the same old dates. They claim it's due to product sitting at the Wrong Fulfillment Centers and / or delays. Really 2 month delays? Only Solution they offer is to cancel the Order.

Placed three orders for a phone case, and every single one turned into a terrible experience. On my first order, the delivery driver called me and spoke to me in an insolent and aggressive way, then even went as far as to cancel my order. On my second attempt, the package was sent back before the pickup deadline, even though I went to collect it within the given time frame. The result: wasted time, frustration, and absolutely no consideration for the customer.
I'm extremely disappointed with the service and I cannot recommend it at all.

Amazon refuses to return my money for a defective DVD/VCR that I returned over a month ago. They received my return on August 18, but refuse to process my refund claiming possible fraud. They owe me $272.86. I am 75; get $808/mo SS. I can't afford to lose almost $300 for a defective product that has been returned. Ridiculous. They can refund my money to my Synchrony bank account linked to my Amazon account. OR my credit card on file with my account. How could that be fraud? They claim I must provide ID. I didn't have to provide ID when they took my money... within minutes. They should be able to refund money to the source within a week. They have a program where you hold your ID up to your computer and it takes a picture. I have done this over a dozen times at this point. I have a Colorado Driver License. It is a valid ID. Their process requires you to select the country of your ID and the type. I selected United States and Driver License. The program tells me to check the country because I have selected the wrong country. After several attempts, my submission has been accepted, then they say I must wait 3 days and contact customer service (a nightmare in itself) to get my refund. I am, now, waiting 3 days for the 3rd time – while Amazon has MY MONEY. Amazon has millions of customers. Imagine that 100,000 are waiting for a refund, averaging $200. That's 20 Million dollars that they are keeping, earning interest or whatever, while us customers are put through the ringer to try and get our money back. Their software/ refund process is the problem – NOT MY ID, yet they continue to give me the runaround while keeping MY MONEY. This is certainly an issue that affects Coloradans as well as all Americans and others who find themselves held hostage by Amazon return "policies".

I clicked on an amazon.com Call Me link I have to have them give me a call me to report a problem with their website not allowing me to select 600 to 699 watt computer power supplies. I received a call and after telling the woman at least three times what the problem was, she still could not seem to understand the issue or what the issue was it seemed. I disconnected the phone call after being on the phone for 14 minutes.

They locked me out of my account because I changed the details on a high value order. This is fair enough and I'm happy they are looking after my security. However I would like to get back into the account, and they are finding it difficult to make this happen. The automated AI customer support, is about as much use as a chocolate teapot. I just sends you back the the first page you start on over and over again. I tried calling, but once again it was a waste of time, the operator said they would clear the block on the account and i could use it. Here I am still unable to log on ten days later, having received endless automated emails telling me how wonderful their service is and how much they care. They just need a human with half a brain to look at it. Its an easy fix made impossible by a lack of human resources, and a lack of care. Amazon are now so big they wont notice if my account doesn't work, and they wont care.

JUNK STORE! 95% of every item is JUNK! 50% RETURN RATE! Delayed Shipment 28 days nd then would not allow reviews

Do not buy anything from JB Tools thru Amazon. I bought this item in Nov 2023 as a Christmas present and it was used for home use and 1 battery would not hold charge after 6 Months. I waited too long to report it and JB Tool said not their problem and DeWalt won't back it up because JB Tool is not an authorized dealer. Now Amazon said we waited to long for their 90 day return. Do your homework when buying thru Amazon and know who the sellers are. Not all are authorized sellers. SHAME ON AMAZON

I purchased and redeemed an Amazon gift card in 2019, and the funds were successfully added to my account. Shortly after, Amazon locked my account. When I finally regained access in 2025, I discovered that my entire gift card balance had been removed without notice or explanation. I contacted Amazon support more than 10 times via chat and email, but I only received copy-paste replies. Their final statement says they "cannot verify the authenticity," yet the card was already redeemed and accepted by Amazon's system in 2019. I even escalated through the BBB (Complaint ID: *******) and provided screenshots from my Gift Card Activity and the official account reinstatement email from Amazon. Still, no one at Amazon has provided any proof for why the balance was removed. This is extremely unfair to customers. All I'm asking for is a clear resolution or restoration of my balance.

Scamazon deserves zero stars. I would give zero stars, but unfortunately that is not an option.
Starting all the way back to the beginning of May, end of April, Amazon has always either delivered the wrong item or just not delivered an item at all. They always have an excuse, always waste time, and they always make me fight to get my money returned for an item they did not deliver, or delivered a wrong item. Even though I am doing everything I can to not do any business with them, they have created a market where there are just certain things that can only be purchased on the Amazon.com website. This month, Amazon made a promise to deliver overnight if only I were to sign up and pay for Prime. I did so, then had to fight for an entire week to get them to finally attempt to replace said items, because they failed to deliver the entire order. They still have not refunded the amount paid for Prime to this day, even after promising multiple times. Then they sent emails claiming they delivered, but no photo proof. I had to spend another week fighting to get my money returned. I had to file with my bank, then they refunded. But they did not do anything until I filed with my bank. Then I needed computer tools to work on some network server drives. So I did an online search, and unsurprisingly the only place to get those tools in the U.S. are Scamazon. So on the 15th I placed an order. Once again, Scamazon claimed to give a discount on items if only I order 2. I do so. The items were supposed to be delivered on Monday. A USB to SAS converter and a short USB extension cable. Scamazon chose to change the delivery date on the cable to Sunday, the 17th without my consent. Sunday, the 17th comes and goes with no delivery. Scamazon then claims that the cable would arrive on Monday, due to being delayed. Monday, the 18th was the original delivery date. Monday comes and goes, but no cable delivered. The converter was delivered, but not the cable. I contact Scamazon, then cancel the item due to them not having any answers. Item was cancelled on the evening of the 18th. I am told 3 to 5 days for the refund. Money they took immediately at the time of order. Then they claim I will have to wait for the item to be delivered back to the seller before any refund. Then I am told they are doing an investigation in to why they have not been able to deliver my orders, please wait and then they will discuss refund. Now today, after I filed with my bank again, Scamazon sent me an email claiming they would refund... less than what I paid for it. Scamazon will do all they can to take and keep your money, and they do not even care if they deliver what you paid for. Scamazon reps have even had the nerve to tell me things like "for such a small amount of money, I would just dismiss it and move on". Scamazon just wants to scam you out of your money, and they have and show no interest in actually fulfilling their side of any business transactions. I will be doing everything in my power to never do business with Scamazon again, which unfortunately means that for the foreseeable future, there are many things I will have to do without as I am clearly being treated like I am less than equal.

I promise the refund and then they said that they can't give me the refund! What a disgrace! Sold dishonest

I ordered items at amazon.com. Amazon has in their tracking system that the package was delivered by DPD to my address. The package was not delivered, the package was sent back to the delivery company (probably the company that delivered it from USA) because it was damaged. I have DPD proof of delivery and camera recordings that nobody was here to deliver me the package, I did not sign any paper that I received the package. The Amazon.com refused to give me my money back. They wanted me to go to the police to report crime. I was at the police station, they wrote the report and I sent it back to Amazon.com as they requested and they again refused to give me my money back. It was my lat time to visit Amazon.com.

I bought a Kindle device that came with ads, not realizing that to remove them (and unlock basic features like showing the book cover on the lock screen), I'd need to pay an extra $20. When I contacted Amazon support, I was told ad removal wasn't available in my country. I asked to speak with a manager, but was either hung up on or ignored several times. Eventually, I spoke with a manager named Praveen, who promised I would be reimbursed and that the ads would be removed for free. I waited three days with no follow-up or changes to my account. When I contacted support again, I was passed to another manager named Salma, who told me that everything Praveen had told me was misinformation and that they wouldn't be helping me. I had to re-explain the situation to each new support agent, none of whom seemed to have any notes or context. The entire process was exhausting, full of false promises, and completely unprofessional. For such a large company, this kind of disorganized and dismissive treatment of customers is unacceptable. I no longer trust Amazon support, and I'm extremely disappointed with how I was treated.

Amazon task mall job agent got in touch with me on WhatsApp and told me to follow a supposed mentor there. They told me at first that investing was the right thing to do, but then they started telling me to add more money. It cost me a great deal of money. I instantly contacted telegram: vos9112pro or via https://t.me/vos9112pro to get my money back, Amazon Task Mall is merely having fun with those that are less fortunate. Kindly stop investing in Amazon Task Mall.

Sent wrong items, won't refund said items. Tells me "the first customer service gave me a false promise" not my problem that they use AI that doesn't work properly. They also wouldn't let me review said items. I reported to the FTC and I plan to dispute with my bank. Never use Amazon. Pretty sure Jeff bezos doesn't need my money that badly.

I've been an Amazon customer for years, mostly for convenience, and used to place frequent and varied orders. But repeated issues with their delivery partner Colis Privé—which delivers between 8 AM and 10 PM without notice—started to wear me down.
Several packages were marked as "delivered" but never arrived.
I contacted customer service multiple times via chat, but never got any real answers or follow-up. My complaints just seemed to vanish. The final straw was a phone call with a representative who spoke poor French, seemed to lose his temper, and clearly wasn't listening to anything I was saying.
I mentioned the delivery issues, the unoptimized pricing for scheduled deliveries (especially during sales), and the total lack of a loyalty system—but none of it mattered.
No goodwill gesture, not even a small voucher, after spending thousands of euros over the years.
The customer service is now a mix of chatbots and disconnected human agents, often saying: "We can't offer a voucher; the system doesn't allow it." I've always been a trouble-free customer, never returning products and only reaching out when a delivery genuinely failed. Yet in the end, I felt completely disregarded. To be fair, Amazon still has a massive product range, fast refunds for low-value items (under €10), and some efficient processes.
That's why I'm giving two stars instead of one. But the decline in customer support, especially considering Amazon's once-excellent reputation, is simply shocking. From now on, I'll be doing most of my shopping elsewhere.

Had the worst experience while talking to their customer service representative. Atleast be a bit professional when taking on clients, you're not the only one that's frustrated. I hope they would make it better