Amazon FreshReviews 242

Specifically ordered groceries to be delivered on my day off; picked one of the first windows of the day, between 10:00-12:00. They reached out at 3 to cancel the order. I don't have a car and rely on this for my groceries; I ordered more than 24 hours in advance. They shouldn't offer this service if they can't fulfill it.

Amazon Fresh deliveries used to be great! Everything was packed consciously like the shopper actually cared. Not now! I got a delivery (6/10/23) where hot dog buns were packed in the same paper bag as heavy cans of beans. Of course the buns were smashed. Also, I've gotten orders where eggs were with canned items. They used to wrap the eggs in cardboard and rubberband them to ensure they weren't broken. Now that we're back to paying delivery charges plus tips, it's like children are packing the bags. I gave this review 2 stars because of the convenience of grocery delivery.

Almost every other time I order, there are items missing from my original order. I don't get charged for them, but how about telling me you don't have the item anymore when I'm expecting it to be in my order. I always have to go back and look at what I ordered. I screenshot my orders now, so I can easily see what they left out...AGAIN. You think you have all your ingredients ordered & when it shows up, it's not there. NOT COOL. Then you have to run to the grocery store anyway to get what they took off your order WITHOUT telling you they did!

I have been ordering my groceries from Amazon Fresh for 2 years. Yesterday at 9:20am, I ordered $280 worth of groceries.My only option for delivery was 8 -10pm. At 8:30pm I received a text stating my order was out for delivery. 10pm, no groceries, no update, I called the driver, no answer, I called c/s, they called driver, no answer. They offer no help, just wait! 10:38pm, text, your order will be delivered soon. I go stand in the driveway, 10:39pm, driver shows up, parks at the next house over and doesn't say a word. Unpacks the car, deliveries the groceries with a helper and leaves. Once I retracted my $15 tip ( I order heavy items) I reviewed the crappy service, & processed a refund for my melted ice cream, defrosted meat & veggies. Since Amazon starting charging for delivery (purchases below $150), the service has become unreliable. If you check the delivery time on my Amazon account, it reads 9:15, not 10:39pm. I guess it's back to overpriced Instacart, at least they delivery quickly & communicate.

-$15 a month for Amazon Prime
-$14.99 for delivery
-The prices are astronomical. The items they sell are not the same as the size they sell in stores.
-items constantly out of stock. Gives me a box of Ziti's but no sauce, No cereal but gives me milk, so inconvenient.
-I swear the delivery people eat my food. 12 brownies ct, I only get 11. Bags of chips open
-No privacy considered. My son's incontinence pull-ups are delivered and exposed for anyone to see.
-delivery is horrible. They deliver where ever they want. On the wrong floor, at the gate, in the lobby, I have to go on the hunt down looking for my groceries.

They lost my business. I'm sure others are dropping Amazon Fresh more and more. The good reviews were before the changes. The person who made all these terrible changes should be fired.

Hey, FYI the COVID scam is over, yet your YouTube ads appear to go out of their way to press home the idea we should all be wearing masks.
I am absolutely done with masks and will never again set foot in an Amazon Fresh.

I don't know what Amazon is doing, but my family and friends are dropping Amazon fresh because the amount is too high of $150 in order to get free shipping. How did it go up from $35 to all the way up to $150? This is ridiculous, we are all dropping Amazon fresh. I feel bad for the delivery drivers who just do Amazon fresh deliveries for a job. No one is going to be using that service again. I tried doing an order today and it was just lame! Are you trying to not get business anymore?

Over the past year, I've had a delivery that wasn't mine, over-ripe fruit, missing items, late deliveries. Now Amazon raised orders to $150? I'M DONE!

The name sells you. In store, it looks great but, it's so not. The fruit was absolutely awful wet/soggy and extremely overpriced as well as the veggies. Everything in the store is extremely overpriced. The customer service was terrible as myself and the gentleman behind me. Both felt overlooked at the checkout counter waiting for over 7 minutes and was not acknowledged. The only great experience was the cashier he was the sweetest and apologized for the obvious delay and made sure the checkout was complete accurately. Thanked me and apologized again.
The store is overrated and overpriced for the lack of "freshness" you are advertising

Amazon Fresh used to be good and I was happy. Now it sucks and I'm unhappy. Charge for delivery if below a certain amount…never did that before. Always been a Prime member, which is supposed to allow for free grocery delivery. Says delivery is available for a certain time and then changes meaning you're not guaranteed to get everything. Now everything requires you to select a substitution item or not to substitute, very frustrating. To me that is poor inventory management. Once someone orders something it should show in the system as being held for an order. There really is no excuse for an item to not be available. Been ordering from Amazon Fresh for awhile now but sadly all good things seem to come to an end these days. Sigh!

At first the deliveries were timely and the frozen items were properly packaged. Then a few months ago they stopped insulating frozen item and just put them in paper bags. Not an issue if you are first or second delivery, but when your delivery comes 90 minutes to two hours after you receive the notification that it is out for delivery... yes, almost everything frozen is thawed and either must be used immediately or discarded. And now they have increased the minimum for free delivery to $150. As I do not trust them delivering perishables any longer, it is so difficult to reach the minimum that I have mostly given up on Fresh delivery.

The prices they charge for food are overpriced and the size of the food items are smaller portions in comparison to what you'd find in grocery stores. It leaves me to believe Amazon Fresh is for singles or couples, it's not for those who have families.
Last week I ordered food from the site to find out that they now charge for delivery between $4-10 depending on the window you choose. Not only are they charging you this, but you must also pay $15 for Amazon Prime, then they expect you to pay for a tip. What am I paying amazon prime for if I'm going to be charged for delivery?
They lost me as a customer because of this.
I'll also add that the $5-7 dollar tip they suggest, I don't pay because I live in a high rise, and they %50 of the time, leave my groceries in the lobby under the sign that reads do not leave groceries in the lobby. The instructions say to bring it to the door but they don't.
Meh... I'm going to Stop And Shop Online Service.
Amazon Fresh, you lost A LOT of MONEY with me.
You could have saved money with that waste of a lot of bagging instead of charging your customers to make up money losses. Coolaid packed in one grocery back is ridiculous and a waste.

I am disabled and am currently unable to get to the grocery. I decided to try delivery from Amazon Whole Foods since I am unable to drive across the street to my local grocery. I waited outside for the driver with my rolling walker and the food never came. I called the delivery driver and he hung up on me. When I looked at the picture of where the groceries we're delivered they were left at the office door of my apartment complex leasing office of the busiest street in town. The driver didn't even bother to look at my directions or drive into the community complex. That ain't nobody's apartment. I requested a refund because I am basically housebound. What was the point of me ordering groceries?

The deliveries did not follow the instruction for example I said to leave the items on second floor and they left the items outside my building and when I contacted amazon fresh they said to call the drivers before they deliver the orders, so what is the point of leaving a note with detailed instructions.

Also, another thing that happens is that they cancel orders at last minute, I was waiting for an order at 10 pm (since they did not have more spots available) and they cancel at last minute, saying that they can not find the apt... this is so unprofessional and now they charge more money for delivery.

Delivered 2 cases of bottled water that I did not order, have no use for, and have no way of getting rid of. Will not be ordering again.

I've been am amazon prime customer for over 2 decades and always shop at Amazon Fresh as well as Whole Foods. This week I am extremely ticked off with a sale item not being available. Amazon is running a sale for lobster tail for $3.99 and I went in on Wednesday (first day of sale in the evening) and it was sold out. My friend went in on Friday around 3pm and still no lobster available and was told to return on Saturday for it. Today being Saturday, I went in with my husband at 11am and still no lobster available. I called Amazon Fresh customer services and I was told to return in 2 weeks to get it at regular price. I found it so wrong to advertise something when you can't even fulfill it on the first day of sale. THIS IS DECEIVEFUL BUSINESS PRACTICE! Shop elsewhere and stay happy. AMAZON SUCKS and YOUR CUSTOMER SERVICES IS NOT DESERVING EVEN A ONE STAR REVIEW IF GIVEN A CHOICE!

I had a rocky start with Amazon Fresh but then it became much better….until lately. I order once a week regularly and twice occasionally. Last week I receive a text that everything was available. My directions are exact and my elevator was working but drivers want to enter at another entrance and that elevator wasn't working. Due to the delivery person not following my directions all the heavy items couldn't be delivered because Amazon states "damage". Today, I receive a text that everything was available and my groceries would be delivered between 11 and 1. You can track the delivery but today the portion that indicated the stops wasn't functioning so at 1:00 I became worried. I communicated with driver who stated my new time of 1:30. Seven minutes later the driver calls me to ask if I want to come downstairs to pickup my groceries or they could leave them at a locker. I explained at my age I need the bags at my door as they always do. Both elevators were working. I waited 20 minutes and no delivery so I called the driver back. I asked her to follow my directions as she was at the other building. After 15 more minutes and delivery, I called once again but no one answered. 10 minutes later I received 4 items with 7 items missing. Beware of this before you order, it's difficult to speak to customer service and a service that should be convenient and stress free became problematic and very stressful.

First, I want to say, I absolutely love Amazon but today I my delivery from Amazon Fresh really ticked me off. My delivery person just sat my bags in the middle of the porch at the top of the stairs. They didn't ring the doorbell. With all the thief's happening, why would you leave the packages all exposed when I have a full porch, and not even ring the doorbell? That's just common courtesy. No one should have to tell you that. I have never not left a nice tip but I took the tip back and will reconsider ordering from Fresh again.

I had been ordering groceries from Amazon Fresh for about 2 years. I am aware of the tip box and how it can be modified.
I modify my tip according to service, and the amount of groceries. I never thought about double checking the tip amount I was charged to verify it wasn't changed with out me knowing.
Well, I actually checked my past 5 orders and all of the tips I put in where CHANGED to give a larger tip.

Not only is this horrible business practices but horrible wrong to steal from customers.
When I called Customer service (which was difficult to get the #) I spoke with 3 people and none of them helped. Even when I asked to escalate my call Carlos said he is the highest I could get in the Customer Service department. He then hung up on me when I said we both know there is someone above him.

Don't use Amazon Fresh and at the least make sure you are not having the company steal money from you!

Don't buy from Amazon fresh. They don't deliver in closed boxes or packs and would be loosely delivered. And half of the time missing some items or another and you will definitely loose you peace of mind following up with the customer support. Things are not delivered by qualified persons, they don't know to read the address and would be delivered through Auto. Better ignore Amazon Fresh.