Amazon Fresh

Today, I went 2nd time to new Lisle, IL Amazon fresh, billing person is not even smiling/ asking. For card payment he just pointing the swiping machine.

A new Fresh Amazon opened on 5463 Wisconsin Ave. In chevy chase, Maryland in September 2021. The new store replace Giant supermarket. The prices and products were reasonable and fresh. After two months of operation the prices has skyrocketed, food on the salad and cold bar is extremely salty and customer service is horrible. The people working at the so called front desk or customer service are extremely rude and treat you as you are a lier if you return a product due to unacceptability. I used to shop at the Giant long ago and recently only at Trader Joe's. The level of service you get at with one of these stores are excellent. The people at the customer service are there to help you and very much caring for what they represent. Prices are very reasonable and the products are really fresh. I will never ever ever go back to Fresh Amazon as I had the worst possible experience with the customer service. They don't tend to the customer and don't give their names.
HORRIBLE EXPERIENCE at Amazon Fresh grocery store.

I am a long time Prime member, and I love Amazon in general, but Amazon Fresh is now on my list of "do not to use." I have an issue with my vehicle right now, so I decided to have groceries delivered. Because of my previous experiences with Amazon, I decided to use Amazon Fresh. Big mistake! First, the system changed the delivery time I selected to a later delivery time. Second, my groceries weren't delivered during the changed time frame, and I wasn't notified of that until the time frame had passed. Third, after waiting nearly 8 hours for my groceries to be delivered, I received a notification that my order had been canceled without any explanation as to why it had been canceled. I called customer service, and as usual the representative was very cordial and friendly, but that doesn't change the fact that now I have to figure out something else to eat for dinner and re-order groceries tomorrow because it's too late now to have them delivered. In the grand scheme of things, it's a minor inconvenience, but it's still an inconvenience. And tomorrow when I re-order groceries, I certainly won't be using Amazon Fresh to do so.

Well after trying a cupple times last order was the finally I order pasta to make pasta salad well I opened and see animals inside probably 1, ooo not kidding was nasty I am done whit Amazon fresh.

I have been ordering my groceries from Amazon Fresh for 2 years. Yesterday at 9:20am, I ordered $280 worth of groceries.My only option for delivery was 8 -10pm. At 8:30pm I received a text stating my order was out for delivery. 10pm, no groceries, no update, I called the driver, no answer, I called c/s, they called driver, no answer. They offer no help, just wait! 10:38pm, text, your order will be delivered soon. I go stand in the driveway, 10:39pm, driver shows up, parks at the next house over and doesn't say a word. Unpacks the car, deliveries the groceries with a helper and leaves. Once I retracted my $15 tip ( I order heavy items) I reviewed the crappy service, & processed a refund for my melted ice cream, defrosted meat & veggies. Since Amazon starting charging for delivery (purchases below $150), the service has become unreliable. If you check the delivery time on my Amazon account, it reads 9:15, not 10:39pm. I guess it's back to overpriced Instacart, at least they delivery quickly & communicate.

In general I am a fan of Amazon services. But not so much with Amazon Fresh. This time they were missing an entire bags. Not impressed.

Never received my order to top it off after waiting ours they cancelled. I will never again purchase

Ice Cream was completely melted. They treated me rudely and hung up.
Don't expect frozen ice cream as this happens every time.

Never recieved order. Given refund which will take 3-5 business days. Told to order again from scratch.

If you shop for 10 dollars the system charge you 50 dollars. That's why Jeff became billionaires shame on him he is an idiot

I placed an order with amazon fresh this morning and received several emails from them regarding my order with the last one stating, "my order was ready for pick-up and delivery". After receiving multiple text messages from them about my order and being able to add to it if needed, I received one telling me my order was on the way and due to be delivered shortly, that's now what happened. Instead of receiving what I paid for, I was sent a text message, "the driver is unable to deliver your order, it has been cancelled and your money refunded. No decent explanation was given for the cancellation except for "your order was not ready when the driver went to pick it up from the store" REALLY! I received an email this evening way before my nighttime delivery, (which I fail to understand, 2 delivery times available only at night), telling me my order was ready but the driver said differently. What I got was an I'm sorry and $10 to be used at another time. WHAT I NEEDED, were the groceries I purchased and the time back that I wasted placing an order with a company that is becoming more and more unreliable. I AM DONE WITH AMAZON!

Everytime I go to the Amazon fresh, I looking for cashier, his name is John. He is nice person and good service for customer. Thank you so much!

It was the day before Thanksgiving and I ordered my groceries 7am. I chose the two hour window of delivery time 10am - 12pm. I followed the app as they were packing my order and then sent it out for delivery. I kept watching from my front window for them to show up. At this time it was past 12pm - no driver ever came. I tried to contact the driver and was immediately disconnected. Then I went back to my order on line just to read that my groceries had been delivered at 11:59am. What a joke! I never received anything. When I tried to contact Amazon fresh I was transferred around more than 5 times and had to explain my situation over and over when all they had to do was read the notes. Then I was transferred again. One rep told me that she couldn't see what was wrong but that Amazon Fresh was having technical issues. I was offered my money on a gift card. I paid with my debit card and said if I had to get a refund that I wanted it put back the way I paid for it. I was then told that it would be credited within 10 days to my debit card. I informed them that I needed the product and why no one could tell me where it was? I had to get a Supervisor on the phone to tell me that I needed to wait an additional 6 hours for the delivery that it would be delivered sometime today! If I do not receive it then I would have to call back for a refund. That is a total of 8 hours waiting for a guaranteed 2 hour delivery and possibly still no order. I will never use this service again!

Not good. Going back to shopping in person at local businesses. AZ is a cluster$#*!. May it go down in flamrs SOON.

Hey
Thanks a lot for wonderful services all time you guys offering. Not giving any chance to complain you. Rocking services.

Thanks

Delivered 2 cases of bottled water that I did not order, have no use for, and have no way of getting rid of. Will not be ordering again.

No more! The food is not fresh. There has been mold on several items bread has been smashed frozen food melted! Do not use

They never delivered my order, they charged me twice, never got a refund for either charge, and never got my order! Terrible service.

Late deliveries, missing stuff, damaged items, terrible customer service and so on. Don't order groceries from them

I did not have the option to leave zero Stars so I had to click one and that's giving too much. I am a frequent Amazon fresh user I've never had an issue with the delivery until today I moved into a new apartment I left specific detailed instructions for the delivery driver to come to my new address as well as apartment number which he did not read food was delivered at previous address picture was blurry couldn't even see the bags or the door clearly all you can see was a red blur and brown blur from bag. Spoke to 2 different agents including one higher than the previous I was informed that I could not get my food redelivered today to the correct address and I was also informed that I wouldn't be able to make any delivery purchases for the next 3 to 5 days being that would take how long the money is reissued. I'm extremely upset unhappy Amazon is a multi-million dollar company and you can't resend someone's food the same day to the CORRECT ADDRESS. THESE DELIVERY DRIVERS NEED TO ACTUALLY READ WHAT WE WRITE. So I guess I'll just be in my apartment hungry for the next three Fn days because you guys are too lazy to send someone what they already paid for. Extremely upset and hungry sincerely not a happy customer. He must have taken this picture while he was running I'm pretty sure he didn't slow down long enough to read what address to bring it to...idiot

First time in a while using this and my driver couldn't communicate because she only spoke Spanish I live in Florida I speak a little I was trying to tell her she was early but she couldn't reply how can your drivers communicate with other customers if they can't? My groceries arrived way early then expected I wasn't even home I did the delivery later so I could come home to recurve the right order I got home some stuff was damaged I use instakart usually because regardless of what language they speak they are willing to try to communicate with you Amazon this is happening a lot you need to look into this I'm annoyed at the level with communication because of your drivers language is only espaniol and you have a guest who only speaks English how is the driver going to communicate to your guest if theres a issue with the order? I told the customer I luckily speak a little to get by because I'm in Florida but there is not communication on your associates level and for what you are paying to compete with condition there should be at least some level. This is happening a lot even on delivery side. I get you want diversity but I need communication as well.

My wife and I hated our first experience at Amazon Fresh and we will not be back. They built a new store in our area and so we went for the first time to see what Amazon Fresh was all about. Amazon had mailed us a discount coupon to encourage us to try the store and so we decided to give it a try.

Once we got to the store we used the amazon app to enter the store, and then we picked up what we wanted to purchase. Then on the way out we scanned the coupon Amazon sent us and the code in our app so that we could exit. But upon exiting we didn't get a receipt.

I asked an employee where the receipt was and they said that they don't give us a receipt at the store. I told them that I always check the receipt to verify that I was charged correctly and in this case, that the coupon we used was applied correctly. They said that they could not give me a receipt there in the store that eventually Amazon would send me a receipt. The employee explained that I can get the receipt much later and if I see a problem then I can come back to the store to correct it. What a waste of time. I have no idea why amazon thinks this is a good way to do business. For me, it's not which is why I wont' be back.

Since I couldn't get a receipt to verify the purchases and that my coupon was applied correctly I asked for a refund. But the employee said, "we can't give you a refund without a receipt." I'm like, what! You didn't give me a receipt and yet you're telling me I can't check to verify you charged me correctly and I can't get a refund because you didn't give me a receipt?! And the employee said "exactly." How ridiculous is it?! This was our first and last time at Amazon Fresh.

Can't speak English well enough to do their jobs. Cannot open the doors to condo in spite of buzzer to allow them in!