• AMIClubwear

AMIClubwear

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Overview

AMIClubwear has a rating of 2.3 stars from 948 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about AMIClubwear most frequently mention customer service, store credit, and bathing suit problems. AMIClubwear ranks 56th among Shoes sites.

  • Service
    94
  • Value
    91
  • Shipping
    93
  • Returns
    73
  • Quality
    87

This company does not typically respond to reviews

Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
0
Negative
2
82
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How would you rate AMIClubwear?
Top Positive Review

“Fabulous and affordable”

Flor T.
5/5/20

I've been buying from this site for a while, I love their shoes! I have like 15 pairs of boots and I gotta say they are just as beautiful as advertised. I order my regular size which is 8.5, but if in the image I see that the shoe comes not so wide I'll prefer a 9. Their shipping is always on point. You can contact customer Service if anything is wrong but to be honest I've never had an issue. So I've never had to contact them. In total I've made about 5 or 6 orders, and they were all what I expected and more! Most fabulous styles, as well as affordable! Will definitely keep on buying from amiclubwear

Top Critical Review

“This site is a scam.”

Sean M.
9/11/24

They have a "no return" policy, which I can understand under some circumstances, but then the product they sent (supposed to be medium/large) was obscenely small and completely unwearable. Smaller than what you would consider an XS. This is a scam. $34 wasted.

Reviews (948)

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Reviews that mention popular keywords

customer service (243) store credit (73) shopping experience (27) bathing suit (28) confirmation email (20) return policy (17) credit card (15)
Thumbnail of user adeyy
1 review
7 helpful votes
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July 7th, 2018

I ordered from this website, and they claimed to have sent my package through USPS but never gave USPS an apartment number to deliver to even though my address had an apartment number. And now USPS claimed to have delivered the package. And Ami says they will not refund or reship the items I ordered because the status said delivered from USPS. And by the way they also didnt insure my package. So this is me loosing my money because of these people. Getting none of all 6 items I ordered. DO NOT BUY FROM THIS COMPANY!

Thumbnail of user lolav
1 review
3 helpful votes
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November 24th, 2013

This is a disaster, i placed two orders for boots. One got on backorder and the other one still on transit. They sucks sending the tracking information, you need to call and stay on the line the whole day waiting for someone to pick up the phone. I have placed this order 3 weeks ago and i have nothing yet. This is unbelivable, if you see 5stars reviews they might be the people working form them. DO NOT BUY FROM HERE ITS A HEADACHE AND WASTE OF TIME AND MONEY.

Thumbnail of user marilynp24
1 review
1 helpful vote
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February 7th, 2016

ECEMBER I HAD ORDER BOOTS, AFTER 2 WEEKS OF PURCHASE I FINALLY RECEIVED MY ORDER. ONE OF MY BOOTS WERE SENT INCORRECTLY, RIGHT BOOT WRONG COLOR. SO I CONTACT AMI AFTER WAITING FOR 45 UNTIL I SPOKE TO CUSTOMER; EXPLAINED HOW WRONG ITEM WAS SENT TO ME THEY WILL SEND OUT A RETURN LABEL, AS SOON AS I RECEIVED LABEL I SENT IT BOOTS BACK TO THEM. I HAVE BEEN WAITING FOR A RESPONSE OR RETURN FOR A MONTH. NOW THEY TELL ME THAT THEY WONT BE ABLE TO SEND ME MY ITEM/BOOTS BUT ONLY A RETURN OF MY MONEY. I CAN NOT BELIVE THIS COMPANY I HAVE BEEN PURCHASING FROM THEM FOR 3 YEARS NEVER HAD A PROBLEM UNTIL RECENTLY, HORRIBLE ONLY BECAUSE THEY SEND ME THE WRONG ITEM. ALL THEY VAN DO IS RETURN MY MONEY NUT WHAT ABOUT THE ITEM AND TIME WASTED WAITING. WHAT A FREAKING JOKE. THEY LOST A CUSTOMER AND I WILL MAKE SURE A LOT PEOPLE WONT PURCHASE FROM THEM AGAIN. DONT TRUST THEIR QUALITY OF BUSINESS BECAUSE THEY DONT HAVE ONE. WE THE CUSTOMERS KEEP THEM IN BUSINESS. THIS IS WHAT I GET IN RETURN

Thumbnail of user stephaniem64
1 review
6 helpful votes
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June 19th, 2015

I purchased a pair of single sole mesh pumps in late April in a 7 1/2 and they were too big! I returned them & purchased single sole pumps in a size 7 but they were too small! I paid 14$ to return them & I was waiting for my store credit to purchase the shoes in a size 8 but when I called to ask the status they said they were returning the shoes to me because they were worn! I have NO IDEA how they were worn if they didn't even fit me! Why would I pay 14$ out of my own pocket & then another shipping fee for another size shoe if they were worn?! Once I receive them back today I will be taking pictures & posting them on social media with this madness. Completely unacceptable & such a SCAM! No wonder they ALWAYS have some kind of sale for cheap shoes because they charge a lot for shipping, you have to pay out of pocket to have shoes returned & they only issue store credit. NEVER AGAIN. Lesson learned, I would rather pay a little more money for the same shoes from LolaShoetique & get better service than with Amiclubwear. I may have lost out on 80$ including the return shipping and purchases but you've lost out on a loyal customer & all my clients, friends and family I recommended your site to!

Thumbnail of user elizabethr259
1 review
2 helpful votes
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June 11th, 2018

I do not believe ANY of the good reviews here! Read the AMI return policy. You cannot return anything for a refund, and if you look at what qualifies for a "store credit", it really is nothing, because of the cheap prices and the discounts. So, they send absolute garbage and you are stuck with it. DO NOT BUY ANYTHING FROM AMI! I warned you.

If you buy from AMI Clubwear you will regret it! The positive reviews here MUST BE FAKES. There is NO WAY anyone has had a positive experience with AMI. NOT POSSIBLE.

They are rated F with the BBB!

Thumbnail of user rs108
1 review
1 helpful vote
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March 10th, 2016

Do not order from here. I paid for items that 5 days later they send me an email sayin they dont have some of the items i purchased. Called called called and called. No answer.

Thumbnail of user nicoleh2
1 review
1 helpful vote
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February 4th, 2010

My experience was of a shipping issue - UPS made a mistake on my delivery address and recognized there error. UPS stated they'd refund the shipping cost to AMIclubwear BUT AMIclubwear was to refund me the shipping cost I paid. Well this is where it gets good... I contacted AMI via phone and email. Each live rep I spoke to acts like they know nothing of a UPS refund and I keep getting told someone will call me back. I've confirmed with UPS and they have issued the refund. So I decide to send an email to there support area; on 1/26 I get a response stating they'll be happy to refund me and its been confirmed with UPS, so I can expect a refund and to allow up to 3 business days. Well its now been 7 business days today- 2/4 and no refund. I call CS, the rep says she doesn't see anything about a refund nor knows who sent me that email and says someone will call me back. Well that was 2 days ago and no one has called back; big surprise.?! So the way I see it, UPS is going to refund them yet there not going to refund me what I paid for UPS to ship it to me, unbelievable! I have since contacted my bank regarding this matter. This company is DISHONEST & lacks customer service. Save yourself a headache and DO NOT buy anything from them! God forbid something be wrong with your order; good luck getting them to fix the problem!

Thumbnail of user amyb24
1 review
1 helpful vote
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October 22nd, 2013

DO NOT ORDER FROM THIS WEBSITE! Its a total scam. I ordered a wig from them and got an email that it was backordered and i could get a refund by calling a BOGUS number and BOGUS email. TOTAL SCAM! Got $30.76 out of me! Don't let them get it out of you!

Thumbnail of user tanht
1 review
0 helpful votes
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July 16th, 2013

I hate this site, all the dress and shoese i bought they send me all the wrong size, i hate this site and the quality so bad too, do not waste your money and time on this site.

Thumbnail of user cherylp35
1 review
4 helpful votes
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October 2nd, 2015

This company is the worst and a big rip off. I ordered something 3 months ago... have not reciaved it. No phone number to call them. They don't return emails either

Thumbnail of user priscellac
1 review
1 helpful vote
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February 1st, 2017

I find it difficult to understand where so many customers went wrong with AMI... are these negative customer reviews legitimate. My experiences have only been positive so I am mystified by what I have read.
The text to my husband when I opened the Skull Butterfly Steampunk Boots was "you should see these FRIGGIN CUTEST BOOTS EVER!". I bought another pair Triple Strap Buckle Accent Combat Boots and I am putting them on for work now.
I could not be happier about selections. Both pairs are as seen on site and are exactly what I expected, plus some.
There are other three pairs still on there way as well (from another transaction w/AMI). So as far as shipping that has been a positive experience as well. I have not purchased any clothes but if I did, i can only see myself wearing it for my husband in the bedroom/house. I would not be parading it in public. I don't think the clothing is appropriate for out in public in my opinion.
I am very ecstatic with my purchases. Thank you AMI. I am glad I stumbled across your site.

Tip for consumers:
If you want Nordstrom or Neiman Marcus quality then you need to shop at those stores.
The quality here is what you pay for and you could never get such a great deal eslewhere. I don't wear my shoes hard and I am positive they will last a good 5 years here in rainy Seattle.

Service
Value
Shipping
Quality
Thumbnail of user stacyw1
1 review
0 helpful votes
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January 4th, 2010

I WISH SOMEONE WOULD SHUT THESE POEOPLE OUT OF BUSNIESS THEY ARE THE BIGGEST RIP OFF IVE EVER ENCOUNTERED THERE TRACKING NUMBERS FOR ITEMS ARE WRONG DOESNT WORK WITH UPS AND THERE HONE NUMBERS DOESNT WORK AT ALL I PAID EXTRA FOR MY STUFF TO CAOME IN TWO DAYS AND IT NEVER CAME.

Thumbnail of user shawnz2
1 review
4 helpful votes
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September 30th, 2016

Placed an order last night, after they were closed online. Emailed prior to their customer service opening today to cancel the order. Called at 9a PST (when they opened) and attempted to cancel order. The customer service rep said she would try to but they couldn't guarantee. I called a 2nd time, waited on hold and eventually had to leave a voicemail for someone to call back within the hour. One hour later I received a confirmation of SHIPMENT. I immediately called back and asked why they could not cancel the order within the 4 hours since my initial email and phone call... bottom line from the rep- that is their process. Oh... additionally, you cannot return ANY item for a refund, all you will get is a store credit. VERY POOR CUSTOMER SERVICE. NO CANCELLATIONS AND NO REFUNDS!

Thumbnail of user maryamg5
1 review
2 helpful votes
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October 21st, 2017

I was going to buy my costume from this website but after I read the review, Id say this website is an scam and I am not going to waste my money here!

Thumbnail of user erikam63
1 review
2 helpful votes
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July 17th, 2018

Today i just received my package from AMIclubwear, it felt like its christmas lol... i was dying to try on my clothes that i ordered and they all fit me but i was worried about the dress that i bought wouldnt fit me NAH it fits me well! I love my new clothes theyre so cute i cant wait to wear them when i go out btw this was my first time to be their costumer so im going to rate it with 5 stars because i dont have an issue about this company I WILL SHOP IT AGAIN HOPEFULLY SOMEDAY! Xo.

Thumbnail of user popsugarp
1 review
1 helpful vote
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July 27th, 2022
Verified purchase

I ordered 15 pairs of shoes from them and they took my money and never shipped my shoes! They ignored all of my messages asking about my order! They sent me a fake tracking number that never updated and only said that a label was created! I finally contacted their phone number and after waiting on hold nearly 20 minutes, some lady came on the line and lied and said that my tracking would update to shipped to the next day and that I would receive it on July 27th! My tracking never updated and I never received my shoes! July 27th came and and still nothing! Mind you, I placed this order on July 17th and it said it was shipped on July 19th. I was sent a text stating that it would arrive on July 21st! It never came and the tracking number never updated to shipped, it only shows that a label was created! I called them on July 22nd. I also sent them numerous messages on IG shop which they ignored! I had to contact my CC company to file a claim! Instagram opened a claim as well because they never responded to my messages and the tracking number is fake! Don't shop with these scammers!

Thumbnail of user theog4
AMIClubwear C. – AMIClubwear Rep

Hi Popsugar,

Thank you for shopping with AMIclubwear.com. May you pelase provide us with your order number so we may further assist you. Thank you and looking forward to your reply. Have a wonderful day.

Warm regards,
Gina

Thumbnail of user scottb85
1 review
3 helpful votes
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November 14th, 2014

Amiclubware has the worst customer service, the product I ordered was not what I thought I was ordering. The company wouldn't do anything to assist me in any way, this was the worst online shopping experience for me of all time. DO NOT ORDER FROM THIS WEBSITE!

Tip for consumers:
Stay away from this site!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user laurens343
1 review
11 helpful votes
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May 25th, 2019

Love this place has the latest trends, plenty of options and affordable! Please keep up the good work!

Thumbnail of user jadew12
1 review
0 helpful votes
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January 24th, 2016

I've ordered many different items off different sellers on Ioffer... what a nightmare this site is. Some sellers are trustworthy and you do get what you ordered but most of them are not. I ordered a perfume and great fully received it 2 months later. I ordered a Michael kors bag off a different seller only to receive an email from I offer saying that the seller I ordered the bag off had been cancelled for violating I offer policies, when I tried to contact them back about this they informed me there was nothing that they could do as they we're just "a platform" for sellers. Stupidly i ordered a stunning pair of Nike sb trainers they we're stunning I couldn't resist, the sellers reviews we're all Fab so I went for it only to be ripped off again I tried to contact the seller many times he would just lie saying they we're shipping and that I needed to be patient so after 12 weeks of his bulll$#*! I reported him, suddenly I noticed a new set of reviews had gone up about him saying beware do not buy seller does not ship items. Gutting experiences on I offer, I've had more bad experiences than that but basically there are more bad than good on this website it should 100percent be shut down. I've learnt my lesson now and will never look on there again... it's all bull$#*! they make it look too good to be true and it bloody is. Chinese scamming arseholes!

Thumbnail of user mariahg29
1 review
0 helpful votes
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December 11th, 2020

I love this website it's easy to navigate and the swimsuits are to die for. Everything is unique and extremely affordable you can't go wrong!

Thumbnail of user brandyl2
1 review
0 helpful votes
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December 26th, 2014
Verified purchase

I wear a 9 in shoes so that's what I got and when I put it on it felt like a 7 on my feel love the shoes but run small couldn't really enjoy them but I know next time ti get a size bigger

Thumbnail of user danieller30
1 review
2 helpful votes
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December 7th, 2015

I ordered a dress on the 19th or november. The order was processed on the 20th however 10 days go by an I still hadn't recieved my dress and no tracking information was ever updated. Customer service was UNRESPONSIVE I called numerous times and either was a hold for 20-30 minutes before hanging up or the they were closed. Pacific time is only 3 hours behind me (eastern time) and when I'd call their line at 2 pm they were closed. I finally get thru to customer service an they tell me I should recieve my dress within the next 4-5 days an then today I get an email telling me that my dress was lost an they're willing to give me store credit. Smh. I'm very disappointed and I would NOT RECOMMEND anyone to order from them! And if I could give them a number lowering than one for a rating they would get a -100

Thumbnail of user candicel10
1 review
4 helpful votes
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November 13th, 2015

I placed an order for brown knee high boots about a month ago. The website was having their usual 50% off sales so it seemed like a wonderful deal. I placed my order and once the money was taken from my card I was told I would be notified when the item was shipped. After a week of not receiving an email (but constantly getting their ads sent to my email) I decided to check my confirmation code to see if the item shipped since i had not received an email. The message appeared that my boots were "Processing" which was odd that the money was taken from my card but the item was still processing and not shipped.

I contacted their customer service just to be told that the item was on back-order. I asked for a promise date and was told that THEY DIDN'T KNOW WHEN THEY WOULD RECEIVE THE ITEM BACK IN STOCK. Folks if I had not contacted them then they would have just kept my money. Finally I asked for store credit... received no email back... I finally just asked for a full refund and now I wait as I go on week # 5 of a non updated website (that can't tell you if items are out of stock or on back order) and poor customer service. Don't be sucked in by the wonderful deals. Make sure you have full contact with customer service before you purchase =(

Thumbnail of user bair
1 review
0 helpful votes
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April 21st, 2020

I've been purchasing clothes, swim suits & shoes from this site for years & I always love the uniqueness & they're very well priced!

Tip for consumers:
I’m in between a small & medium, although the clothes do fit pretty true to size, I always prefer down a size with this site & it fits perfectly

Products used:
Dresses, shirts, pants, swimsuits, shoes & lingerie.

Service
Value
Shipping
Returns
Quality
Thumbnail of user aym513
1 review
0 helpful votes
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July 13th, 2017

I love the stuff they sell there. Pretty good store, nice dress quality. Ordered 2 pair of shoes fits well. Thanks for the product.

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From the business

Sells fashionable clothing for women.

Company Representative

Thumbnail of user theog4
AMIClubwear C.
Customer Service
Typically does not respond to reviews

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