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  • Angi (formerly Angie's List)

Angi (formerly Angie's List)

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Overview

Angi (formerly Angie's List) has a rating of 2.4 stars from 2,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Angi (formerly Angie's List) most frequently mention customer service, home advisor, and credit card problems. Angi (formerly Angie's List) ranks 125th among Local Reviews sites.

  • Service
    699
  • Value
    650
  • Shipping
    193
  • Returns
    273
  • Quality
    568

This company does not typically respond to reviews

Positive reviews (last 12 months): 29.7%
Positive
19
Neutral
0
Negative
45
344
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How would you rate Angi (formerly Angie's List)?
Top Positive Review

“Great job. Happy with the service!”

Brian R.
7/14/24

Roman and Alex did a great job with my move. They were efficient and careful with my items. The price was fair and the service was excellent

Top Critical Review

“Contractor scheduled is a no show!~”

Christine R.
10/10/24

I scheduled a duct/vent cleaning service through Angi last week. I wanted them to pick the contractor, just a qualified person, and they gave me a reasonable quote. I accepted. I got a confirmation of a match (the first on Friday October 4 at 8:41 am) for today - October 10, at 8 am. Later that same day, I got a second confirmation at 5:12 pm. I was puzzled at this, but OK. On Monday, October 7, I got a third confirmation at 11:55 am. Puzzled, I went online and looked at my booking, and yes, there was the named contractor - I sent him a message basically just acknowledging that I knew he was my contractor. All looked fine - and I spent a lot of time on Tuesday moving furniture and other stuff so there was clear access to every vent, vacumed each room, cleared pathways from any doorway they might need to use, etc. At 6:15 am - I get a text that my booking starts at 8:00 am. Then at 7:30 am, I get a text message that "unfortunately we were unable to match you with a top-rate pro for your service... we have rescheduled you for Sunday October 13 at 3 pm...". Thirty minutes notice that NO ONE was going to show for an appointment confirmed right through yesterday. I cancelled that booking, and now they won't let me write an honest review, because I didn't actually "hire" the contractor! So my honest review goes here. I will hire someone else, because Angi has wasted a good bit of my time, and I have no confidence at all that anyone will show up on Sunday either.

Reviews (2,475)

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Reviews that mention popular keywords

home advisor (77) credit card (63) phone number (49) business owner (36) use angie (219) customer service (185) quality work (15) cleaning service (38)
Thumbnail of user latonyac30
Illinois
2 reviews
0 helpful votes
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March 17th, 2022
Verified purchase

Mr Green completed some handy work in my home in several rooms repairing and replacing ceiling fans. He was very professional and knowledgeable of the job. Mr. Green showed up in a timely manner and was friendly engaging but very focused on the work. He did a great job and his fees were very reasonable. I will definitely call upon him again!

Thumbnail of user kathyj479
Indiana
1 review
0 helpful votes
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September 8th, 2022
Verified purchase

Service provider responded to initial request within 12 hours. Scheduled service for the next day. Once onsite was able to immediately diagnose the issue. Completed repair within an hour. Would hire again!

Thumbnail of user deea202
Massachusetts
1 review
0 helpful votes
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March 22nd, 2022
Verified purchase

You get a list of pro in the area, not guess work like a Google search. Real Professionals! Angie calls to verify that you hear back from someone. And if not the send you their top rated pro. It's like having your own personal assistant. I love Angi!

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Value
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Thumbnail of user georgep284
Illinois
1 review
0 helpful votes
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June 16th, 2019

Hired Top Bros to install laminate flooring in 3 bedrooms and a living room. Couldn't ask for anything more professional and timely how Caesar and his staff accomplished the task. They were on time everyday and were helpful in answering any questions I had. They were neat and cleaned up the areas after the job was finished. I plan on hiring them again for some other projects. I have complete confidence in their work methods and their professionalism. They were a joy to work with.

Thumbnail of user michelet86
New Jersey
2 reviews
11 helpful votes
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March 5th, 2022

I had hired a contractor through Angi's List ahead of a major snowstorm in my area. I thought everything was going as planned. The contractor contacted me asking if they could be a little later than scheduled. I accommodated them. Then 3 hours later the contractor contacted me saying that they were not coming at all. I contacted Angi's List and was told tough luck. No help was given at all, not even an apology. Do NOT trust their contractors to show up!

Tip for consumers:
Do NOT use them.

Products used:
I did the job myself.

Thumbnail of user alicem295
South Carolina
1 review
0 helpful votes
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August 18th, 2019

This is for Durgan Landscaping, He has been doing my lawn and tree work, plus minor other thing for close to 8 years now, he does as the customer request, he comes in the time frame he gives you. If he can't complete the work that day, he will be back as soon as possible. His services were recommended to me by a close friend, who also uses his services. The fee for lawn mowing and trimming is reasonable, plus cleanup. Alice mcdonald

Thumbnail of user cherylc1431
Florida
1 review
0 helpful votes
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September 13th, 2022
Verified purchase

I have already entered my description. Do you want it again? Is my time useless?

Bruce did an excellent job hanging the new cafe door. The adjustments to the existing cafe door made it better than it had been is years.

Bruce was professional, personable and even won the trust of my dog.

Thumbnail of user davidh7421
Illinois
1 review
0 helpful votes
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August 3rd, 2022

I highly advise anyone who needs a bathroom remodel in the area oi use Mike Taylor of Norton, Ohio. He did a complete remodel of my bathroom and it looks great. Fair price, friendly service and quality work. I am so pleased with the job I am having him do my other bathroom.

Thumbnail of user nikkismanoussos
Maryland
1 review
0 helpful votes
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December 18th, 2023

Ordered an air hockey table for Christmas for the kids from Wayfair. They contracted out to Angi.com for a "professional " to install it. Friday they were supposed to come at 11 am. 2 guys. I guy showed up, took everything out and then was told he needed to leave by angi because the other guy wasn't showing up. They rescheduled for Monday at 11.15 mins before they were to show up they canceled. So now I've taken off 2 days from work. My kids keep messing with it because it's all over the place and they want to play with it. Now they've rescheduled again. This is a disaster

Tip for consumers:
Worst company ever

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Value
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Thumbnail of user mehrana12
Florida
1 review
0 helpful votes
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January 14th, 2023

I just opened a new business in south Florida. And one their employee called me to ask if you like to sign up our membership. So I will have more people in my store as I know they don't send people into your store you have to go to people house to fix their devices. But the guy lied to me no you will have people in your store. Will send you people in your store 100% true and my problem is I trust people really quick, which I am not supposed to, and also, she told me there is no fees until you fix somebody's phone or computer will charge you $15 per person when you get customers f I'm is I had their membership for 2 months and didn't get any single customer but they charged me $300 for no reason when I ask my refund they said sorry you can cancel if you want we can't refund your money rather you get customers or not to be honest guys this company it's the super big scammer. Don't waste your money and time for and the lids. Thanks.

Service
Value
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Thumbnail of user carlam631
New Jersey
1 review
0 helpful votes
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December 7th, 2022
Verified purchase

This is the second time I have gotten a professional to do work needed at my house. The first was for the electrician and the second, was the plumbing done today. I am glad Angi does a very good job of vetting people who are true professionals and are easy to work with ---for the most part, pleasant and trustworthy and really know what they are doing and you come out more than just satisfied with the job that was done but hopefully because of the experience, remain a repeat customer.

Thumbnail of user leonardoc79
North Carolina
1 review
0 helpful votes
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March 9th, 2022

I worked with Angi for just about 3 weeks and they robbed me, we weren't explained the way company actually works and we were charged 2250$ and we didn't even make that money and they know what they do which is to rob people that's why they keep changing their name

Thumbnail of user peggyd167
Tennessee
1 review
0 helpful votes
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June 23rd, 2020

I contact Angie list for Storm damage to my home, I needed roof and vinyl siding repair. With in two days I got a call from M S Construction Matthew called with in two days, we set up a time and he was here on time. He was very polite and considerate of my concerns. He and his wife did a wonderful job they worked as a team, I also had him do some landscaping and other minor repairs the cost was reasonable and I would recommend them to any one, I was very pleased with their work one happy customer

Thumbnail of user wayneb793
Washington
1 review
0 helpful votes
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May 25th, 2022
Verified purchase

Had four quotes from Angie's List. Ryan from Insulation Worx came out and did the estimate. He seemed to be the most thorough and engaging out of all the people quoting. Due to his professionalism and thorough quote, I was expecting they may come back with the highest quote. They were actually the lowest quote. I used their services and once they started taking out the old insulation they say things that needed extra work and would need to charge by the hour. After they finished the job, I asked how much the extra work was going to cost. He scratched his head, then said don't worry about it - it is on the house. That was a pleasant surprise! The whole experience was very pleasant and their team was enjoyable to work with.

Thumbnail of user jacquelineg395
New York
1 review
0 helpful votes
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February 4th, 2022

Maid build up perception of me before meeting me. Asking me of my ability to pay. She came started job then left saying she be right back never return. She doesn't work for black people, mind she is Spanish.

Thumbnail of user victoriaf32
Massachusetts
1 review
1 helpful vote
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December 6th, 2017

Daily deals that cannot be honored within timeframe. Professionals paid pennies on the dollar, and when you try to get your service, they say it will be 200.00 more as your deal has expired. YET, you cannot get the service within that time. HOME ADVISORS is the best. You deal with the contractor before you pay anything. Wasted 1200. 00 in "deals"... no return phone calls over trying to get money back.

Thumbnail of user teddyb38
Ohio
1 review
0 helpful votes
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November 13th, 2021

I was with angi for about a year, I got a client from a friend and found out they searched angi for a contractor, my company did not come up in there search, $85,000 dollars of work went to home depot contractors instead, I will never use or recommend angi for anything ever again

Thumbnail of user dannyb348
Nevada
2 reviews
0 helpful votes
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September 6th, 2021
Verified purchase

I find the site harder to navigate in looking for the service I need. The companies in Las Vegas are very unresponsive requesting quotes. Since relocating here I have found it difficult to find someone. Most of my projects have been done by Google searches.

Thumbnail of user johns3725
New York
1 review
0 helpful votes
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March 20th, 2019

Louis Puleo is the owner of this business. Knowing we had only one shower that needed to be completely redone, he came to us immediately. He was extremely knowledgeable, considerate and professional in his workmanship. He was willing to work with us as homeowners and open to ideas and suggestions. He finished in a very timely manner, and his clean up was exceptional. We would highly recommend Mr. Puleo without any reservations.

Thumbnail of user randyd416
Florida
1 review
0 helpful votes
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April 4th, 2022
Verified purchase

I was really amazed with the results after reglazing. It's just like having a brand new bathroom-looks like modern now, very happy with the result for a fraction of a cost. Eddie and his staff are very professional and thorough. They did the tub and 3 walls. Definitely will refer this company to friends.

Thumbnail of user rogerm1083
Texas
1 review
0 helpful votes
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July 1st, 2022

I paid Angi $454 to get my mortar fixed. A man showed up and worked for about three hours. He's never returned. I estimate they made a profit of about $375. My work is still not done. I wrote them with a protest. They have not followed up by contacting me. Save your money. It's a fraud.

Tip for consumers:
Don't waste your money with Angi

Products used:
Dumb question.

Service
Value
Quality
Thumbnail of user chrisp529
New York
2 reviews
1 helpful vote
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September 10th, 2022

Would not recommend this lead service. All they are concerned about is charging businesses with lead fees. I have had multiple customers from leads that I received tell me that the lead that I just got was from weeks ago or in one case submitted 4 months prior. Why am I getting charged for a lead that was submitted 4 months ago? Lead fees also have gone up dramatically over the past few years.

Thumbnail of user nickquoletteb
California
1 review
2 helpful votes
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September 28th, 2023

Poor workmanship and contractors. They caused $5k of damage in my home and only paid me $565 for the damage. They tried to make me submit a homeowners claim for their poor workmanship and the insurance company would not honor a claim when an individual caused the damage due to daily installation. The worst company ever. I hired them through Wayfair. Beware! Don't do it!

Tip for consumers:
Worst customer service. They give you the run around and have you submit all your proof only to not honor your claim at 100%.

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Thumbnail of user jessicaw2075
Wisconsin
1 review
1 helpful vote
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March 31st, 2023

This is a terrible, pushy company. They will require you to pay so much money that you will never get in return. You are much better off staying away from them. They will call you from different departments and get you to sign up multiple different ways! Stay away!

Tip for consumers:
A total waste of money

Service
Value
Returns
Quality
Thumbnail of user randib142
Ohio
1 review
0 helpful votes
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July 1st, 2022

I just wanted to let you know that I am extremely happy with my lawn service company- especially owner and co-owners Jim and Jimmy Cosgrove. Not only did they go above and beyond what I asked for- they are always polite and understanding!

Products used:
Lawn service

Service
Value
Quality

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Marilyn M.
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