Angi (formerly Angie's List)

A contractor with Angi showed up over a holiday weekend to a rental property without speaking to anyone on the project. This is a rental property, and our clients are livid at the lack of communication – as are we. We have done work with Thumbtack as well and each contractor had to get the address from us after confirming a time and date for an estimate. Why is Angi releasing our clients address to contractors we may not be comfortable working with. Will not be using Angi moving forward as it seems to utilize unprofessional and unsafe practices.

Wow, I called to get a quote, they pushed hard to get me to book. They booked me with a general contractor when I wanted a specific skill set. Booking was two weeks out. They assured me I could cancel the appointment up to 24 hours in advance of the appointment. I called back later the same day that I made the appointment to cancel the future appointment. They then billed my credit card for the full amount $449.00!
This is blatant fraud! I will never do business with this company!
I would call them but I don't want to waste my breath on them.
Terrible business!

I scheduled a duct/vent cleaning service through Angi last week. I wanted them to pick the contractor, just a qualified person, and they gave me a reasonable quote. I accepted. I got a confirmation of a match (the first on Friday October 4 at 8:41 am) for today - October 10, at 8 am. Later that same day, I got a second confirmation at 5:12 pm. I was puzzled at this, but OK. On Monday, October 7, I got a third confirmation at 11:55 am. Puzzled, I went online and looked at my booking, and yes, there was the named contractor - I sent him a message basically just acknowledging that I knew he was my contractor. All looked fine - and I spent a lot of time on Tuesday moving furniture and other stuff so there was clear access to every vent, vacumed each room, cleared pathways from any doorway they might need to use, etc. At 6:15 am - I get a text that my booking starts at 8:00 am. Then at 7:30 am, I get a text message that "unfortunately we were unable to match you with a top-rate pro for your service... we have rescheduled you for Sunday October 13 at 3 pm...". Thirty minutes notice that NO ONE was going to show for an appointment confirmed right through yesterday. I cancelled that booking, and now they won't let me write an honest review, because I didn't actually "hire" the contractor! So my honest review goes here. I will hire someone else, because Angi has wasted a good bit of my time, and I have no confidence at all that anyone will show up on Sunday either.

Two Hats Construction built a custom car port on my driveway. Construction is all steel. Solid and stable. Built on site. No complaints. Responsive to questions and suggestions from me. Would use them again for similar work.

Been with this company for 4 years and it is not going great. Angie charged me $28 for a lead where the customer does not own the home and has it up for closing mid-march two and a half months away and yet they still charge for the lead. I can't get into the house to do measurements to provide a quote but Angie can sell the lead to five contractors and make $140 for an unattended computer program that let's anyone generate leads without qualifying them.
I started with Angie's list when they first began, it was good. Then Angie hired that marketing VP that turned everything in to Dollars. I an surprised Angie doesn't charge me per phone call for all the leads that I have to try and get credit for. I want the old Angie back. Budget set for Angie's leads is $300 per month and we average 5 leads that actually can be quoted. That's $60 per lead. Just a bit too much.

I got a good source to do my garage repair, so I guess they did the job, But my phone was blowing up with almost 2 dozen leads. A bit overwhelming. If It's true that they are paid by each company they send your info to, doesn't seem appropriate. All you need is 3 or 4. Sending to 20 just increases costs to everyone, including the consumer.

I'm a contractor through Angi Leads and it's been an uphill battle most of the way. The cost for leads is pretty high, averaging around $40. You can ask for credit if something prevents you from landing the job but good luck. Today I found out that if I receive a client, and get charged the fee automatically, and they immediately decide not to do the project anymore then I'm still in the hole that fee. I'm a new business owner and most of my charges hover between $100-$150, so removing $40-$50 from that automatically, hurts. Angi has been good for passively getting clients but that's it.

Got a very good professional and I am very happy with the work.
However, the website is very slow, impossible to navigate, and very frustrating to use.
Customer service is a joke, reading off of their boiler plate answers and not listening to what you are saying/asking.
I am not saying that you can't find good professionals here. It's just the effort and frustration involved.

Ps: be sure if you sign up, to make sure that you mark the box to NOT publish/distribute your email address to their contractors or you will start getting tons of solicitations.