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  • Angi (formerly Angie's List)

Angi (formerly Angie's List)

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Overview

Angi (formerly Angie's List) has a rating of 2.4 stars from 2,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Angi (formerly Angie's List) most frequently mention customer service, home advisor, and credit card problems. Angi (formerly Angie's List) ranks 125th among Local Reviews sites.

  • Service
    699
  • Value
    650
  • Shipping
    193
  • Returns
    273
  • Quality
    568

This company does not typically respond to reviews

Positive reviews (last 12 months): 29.7%
Positive
19
Neutral
0
Negative
45
344
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How would you rate Angi (formerly Angie's List)?
Top Positive Review

“Great job. Happy with the service!”

Brian R.
7/14/24

Roman and Alex did a great job with my move. They were efficient and careful with my items. The price was fair and the service was excellent

Top Critical Review

“Contractor scheduled is a no show!~”

Christine R.
10/10/24

I scheduled a duct/vent cleaning service through Angi last week. I wanted them to pick the contractor, just a qualified person, and they gave me a reasonable quote. I accepted. I got a confirmation of a match (the first on Friday October 4 at 8:41 am) for today - October 10, at 8 am. Later that same day, I got a second confirmation at 5:12 pm. I was puzzled at this, but OK. On Monday, October 7, I got a third confirmation at 11:55 am. Puzzled, I went online and looked at my booking, and yes, there was the named contractor - I sent him a message basically just acknowledging that I knew he was my contractor. All looked fine - and I spent a lot of time on Tuesday moving furniture and other stuff so there was clear access to every vent, vacumed each room, cleared pathways from any doorway they might need to use, etc. At 6:15 am - I get a text that my booking starts at 8:00 am. Then at 7:30 am, I get a text message that "unfortunately we were unable to match you with a top-rate pro for your service... we have rescheduled you for Sunday October 13 at 3 pm...". Thirty minutes notice that NO ONE was going to show for an appointment confirmed right through yesterday. I cancelled that booking, and now they won't let me write an honest review, because I didn't actually "hire" the contractor! So my honest review goes here. I will hire someone else, because Angi has wasted a good bit of my time, and I have no confidence at all that anyone will show up on Sunday either.

Reviews (2,475)

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Reviews that mention popular keywords

home advisor (77) credit card (63) phone number (49) business owner (36) use angie (219) customer service (185) quality work (15) cleaning service (38)
Thumbnail of user leahs350
Texas
1 review
0 helpful votes
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December 24th, 2021
Verified purchase

It was an A1 experience! He was prompt and very nice! Chris Wilt is a great serviceman and god bless his service and him to our country! Thanks for getting my oven fixed by Mr. Wilt! I will certainly use you guys again! Merry Christmas and have a Happy New Year!

Thumbnail of user michaelc1982
Ohio
1 review
0 helpful votes
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October 9th, 2019

Jason, Ryan and Alex did an excellent job in upgrading my basement. I would rate them at 5 out of 5. They were very courteous and always wanted to know if everything was OK. They had me check what was done the first day and final review.

Thumbnail of user anthonyc440
California
1 review
3 helpful votes
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September 9th, 2019

As a newly established company I thought Angie's list could help get my name out there... boy was I wrong! After naively signing a 1 year contract for $400 per month I quickly realized it was a mistake. I did not receive one single job from Angie's List in the entire year I advertised with them! Please don't make the same mistake I did! Do your research! Try Thumbtack or Yelp instead... way less money and daily leads!

Thumbnail of user doms16
Texas
1 review
4 helpful votes
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May 29th, 2022

Yeah are terrible. I saw price of 68 up. It offered a 20 percent discount if I purchased immediately. They kept calling during this process probably from inputting my number. But a rep called offered a even lower price. Provided by card details and they attempted to bill me over 200 dollars immediately. After promising you don't pay till after the service. And where the heck did they pull that price. Scam.

Tip for consumers:
Beware

Products used:
House cleaning

Service
Value
Thumbnail of user bernicem77
Florida
1 review
0 helpful votes
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October 27th, 2021

I am getting older and arthritis limits many physical activities, especially house cleaning properly. These ladies came in and tackled the job with grace and professionalism. They did a phenomenal job on my large house that has been neglected. I so look forward to their regular return.

Service
Value
Quality
Thumbnail of user sueg307
New York
1 review
1 helpful vote
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January 15th, 2021

Very happy with Triple A Tree service. They where wonderful
Very reasonable price had other estimates that where very high. I highly recommend this company. They raked everything up and it looks great!
Thank You Aaron and crew for a job well done. I'll be keeping your number.
Sue (Niagara Falls)

Thumbnail of user patricias3539
Virginia
1 review
0 helpful votes
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August 16th, 2022
Verified purchase

Terrific--I have had East Coast Landscape Design design for two different homes over 20 years. I am always very satisfied and happy with their designing and workmanship. I will be using them in the future to add a patio and do more landscaping to my back yard.

Thumbnail of user suem494
Virginia
1 review
27 helpful votes
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January 5th, 2020

I was a paid member of Angie's List for many years and valued their service in finding companies for projects. However since they have been taken over by Home Advisor they no longer are at all objective. When I go into their site to find a company to do a project, they narrow it down to something that does not fit. We no longer have access to looking up the reviews of companies and services. Don't waste your time. Sad to see a good company go bad. Now it is just advertising. Consumer Checkbook is much better.

Thumbnail of user damianl58
New York
0 reviews
7 helpful votes
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January 2nd, 2022

They have been constantly harassed since their first call. I told them politely that Im not interested and they have relentlessly called me. I call the office to speak to supervisor and got the run around. I warned I will file complaint of harassment with police department. This was there Long Island office. Very unprofessional, grown men acting like teenagers making cold calls. Big shout out to Dan!

Tip for consumers:
Would not do business with business that allows their employees to behave in such a manner.

Products used:
Chose not to use their service.

Service
Value
Quality
Thumbnail of user michealtrotter68
Texas
1 review
0 helpful votes
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June 8th, 2023

I was pleasantly surprised with everything from the first phone call requesting a professional competitive estimate, respectful crew members all the way to the finished product! Definitely the best company around for efficiently pricing and completing quality work! I will definitely be calling back next time I need a project completed at my home

Service
Value
Quality
Thumbnail of user julieb645
Texas
1 review
6 helpful votes
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November 16th, 2018

I'm a small business owner who paid over $1,000/mo to advertise through AL. Only 3 leads in 5 months. My company does mold inspections... in Houston (not hard to sell). We received more calls from a flier that we stuck on a phone pole than we did from AL. Upon cancelling and instructing them to send me a final invoice, they immediately charged my credit card over $2,000 with no warning. I was assured that was all I owed. The following month, they tried to pull another $300. Luckily I cancelled the card. Of course, no one is returning my phone calls. Terrible, terrible company.

Thumbnail of user elizabetht350
Florida
1 review
1 helpful vote
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February 26th, 2020

Hubby for Hire was great! Neat on time and could do all the small jobs I asked of him! They painted the dock. Replaced boards etc. also took a look my bathroom and fixed the leak! I am thrilled. Jeffrey and Elizabeth Striepling Cape Coral Florida

Service
Value
Shipping
Returns
Quality
Thumbnail of user georges1761
Pennsylvania
2 reviews
0 helpful votes
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February 17th, 2022

I am a contractor and have spend thousands of dollars with Home Advisor now Angie's list due to many law suits, I would figure to give them another shot and yes we did get a few real good leads but also many bad leads and cant get credit for them. Recently called a lead a few times and finally got the person with number provided for the lead and I was told by the person I live in Texas dont know what your talking about. So put in a credit and was denied? I do not like or want to throw money away especially at these time. I guess thats how they make there money. Very disappointed once again. Its just time when they go through another name change.

Thumbnail of user rebeccas1586
Florida
1 review
0 helpful votes
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September 9th, 2021

They sent me five names. Three never return my call the one that showed had no proper license and insurance. And they had the nerve to charge me $232. I ended up using an electrician not from Angie service they suck

Thumbnail of user garys2050
Georgia
1 review
0 helpful votes
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May 6th, 2022

Totally ruin what was a good site. Used Angie's List for years with great success. Now I get a list on contractors who don't call me back, don't do what they're listed to do. People on there phone barely speak English.

Thumbnail of user alexp1195
Massachusetts
1 review
0 helpful votes
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July 21st, 2022
Verified purchase

Incredible people. Thomas was such a honest and respectful guy. He gave me a quote that honestly really blew away other contractors I've talked to. He was incredibly detailed on what cost what and how everything works. Very professional and great value price! I would definitely recommend Quality masonry care

Thumbnail of user victoriaw542
Oregon
1 review
0 helpful votes
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April 24th, 2022

I keep getting leads from people that say never used the service. I tried for 3 weeks to reach the person in charge multiple times with no luck. They continue to take my money and when I finally got my business support person on the phone, not only was he rude he hung up on me. I have paid them $700 for two months of nothing. Now the contract I have signed, requires me to pay an additional $1200 for a service that I got nothing out of. This company is unprofessional and give's you fake leads that go nowhere. I would give 0 stars if it would allow me to.

Service
Value
Quality
Thumbnail of user robertaf100
New Hampshire
1 review
1 helpful vote
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December 1st, 2021
Verified purchase

Impossible to use and doesn't offer viable help. Customer service via phone is next to worthless. I am seriously thinking about cancelling the service because of the app even though both pros sent were fantastic.

Thumbnail of user lennisf1
Texas
1 review
0 helpful votes
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July 22nd, 2022

We found Clay's Clean Up on Angi list to trim and remove tree branches away from our home and over our neighbor's power lines. Clay and crew were professional, friendly, concise, and excellent in their work. Their attentions to details were commendable. I will use them again and would highly recommend them to families, friends, and neighbors without any hesitation! The company's reviews are on the money and Clay will work with you if your finance is limited. That is what sold me, his willingness to help seniors and others. Great job guys!

Thumbnail of user jamies1294
Florida
1 review
0 helpful votes
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July 15th, 2023

Do not use this App.
They have figured out a way to make lots of money by charging providers fees for sending supposed leads. If you open the so called lead you are charged whether you can do the job or not. Don't be fooled into thinking they are working for you. Exact opposite, you will be working for them, and paying them to do so.
Do not be mislead like my husband was. You will be sued by them. They are attempting to collect money from us that they did not earn. We are filing lawsuit as well. Please believe me. The original Angie's List was straight forward and overall a good company. Now, NO! Most of their money is being made scamming providers and homeowners.

Tip for consumers:
Check all reviews on this App including the BBB. You will learn that this is yet another way to rip off hard working Americans!!

Service
Value
Returns
Quality
Thumbnail of user candiceh138
Georgia
1 review
0 helpful votes
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November 5th, 2021
Verified purchase

I've put in several request to get work done around my house. I've hired 2 companies for these jobs. I've had the best experience with my projects. It's awesome to be able to read reviews and find services on one site. I love it here.

Thumbnail of user timt619
New York
1 review
1 helpful vote
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December 31st, 2021

The site only pretends serving customers. They actually serve contractors, who need to pay them to be listed high in search results. It was a waste of time contacting their list of contractors, most didn't even get back to me

Service
Value
Quality
Thumbnail of user celiab56
Pennsylvania
1 review
36 helpful votes
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June 25th, 2021
Verified purchase

I checked my account to find that angi took the amount quoted to me and the job hasn't even started. Im so confused and so upset. $514 doesn't fall off the tree and u can't send emails as stated in email. This is very unprofessional and I would never use them again. I want my money back now and im not waiting 3 to 4 days for refund. I cant believe this. My home address was incorrect and I tried to reach out to have it update but ended up texting the contractor. Im beyond furious right now.

Thumbnail of user danielleh469
AngiSupport -. – Angi (formerly Angie's List) Rep

Hi Celia, Thanks for your review and we sincerely apologize for any frustration or inconvenience that may have been caused. We would be happy to assist you further with this. Please reach out to us either by phone at (855) 975-7133 or by email at support@book.angi.com and we will be happy to assist you. -AngiSupport

Thumbnail of user claudial232
California
1 review
0 helpful votes
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February 10th, 2022
Verified purchase

Super Happy with all the hard work that was put into my house everything came out better than I had planned with much less money in less time compared to other construction contractors.
Thank you again for the Amazing work

Thumbnail of user danielb2821
California
1 review
0 helpful votes
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October 15th, 2022

I scheduled a move out cleaning a month ahead. I traveled 4 hours from new home to meet pro. 10 mins before scheduled appointment I received text rescheduling my appointment. Horrible lack of communication and put me in very tough spot. I will never recommend using this service again.

Service
Value
Quality

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