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  • Angi (formerly Angie's List)

Angi (formerly Angie's List)

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Overview

Angi (formerly Angie's List) has a rating of 2.4 stars from 2,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Angi (formerly Angie's List) most frequently mention customer service, home advisor, and credit card problems. Angi (formerly Angie's List) ranks 125th among Local Reviews sites.

  • Service
    699
  • Value
    650
  • Shipping
    193
  • Returns
    273
  • Quality
    568

This company does not typically respond to reviews

Positive reviews (last 12 months): 30.2%
Positive
19
Neutral
0
Negative
44
344
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How would you rate Angi (formerly Angie's List)?
Top Positive Review

“Great job. Happy with the service!”

Brian R.
7/14/24

Roman and Alex did a great job with my move. They were efficient and careful with my items. The price was fair and the service was excellent

Top Critical Review

“Contractor scheduled is a no show!~”

Christine R.
10/10/24

I scheduled a duct/vent cleaning service through Angi last week. I wanted them to pick the contractor, just a qualified person, and they gave me a reasonable quote. I accepted. I got a confirmation of a match (the first on Friday October 4 at 8:41 am) for today - October 10, at 8 am. Later that same day, I got a second confirmation at 5:12 pm. I was puzzled at this, but OK. On Monday, October 7, I got a third confirmation at 11:55 am. Puzzled, I went online and looked at my booking, and yes, there was the named contractor - I sent him a message basically just acknowledging that I knew he was my contractor. All looked fine - and I spent a lot of time on Tuesday moving furniture and other stuff so there was clear access to every vent, vacumed each room, cleared pathways from any doorway they might need to use, etc. At 6:15 am - I get a text that my booking starts at 8:00 am. Then at 7:30 am, I get a text message that "unfortunately we were unable to match you with a top-rate pro for your service... we have rescheduled you for Sunday October 13 at 3 pm...". Thirty minutes notice that NO ONE was going to show for an appointment confirmed right through yesterday. I cancelled that booking, and now they won't let me write an honest review, because I didn't actually "hire" the contractor! So my honest review goes here. I will hire someone else, because Angi has wasted a good bit of my time, and I have no confidence at all that anyone will show up on Sunday either.

Reviews (2,475)

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Reviews that mention popular keywords

home advisor (77) credit card (63) phone number (49) business owner (36) use angie (219) customer service (185) quality work (15) cleaning service (38)
Thumbnail of user roberta2598
Ohio
1 review
0 helpful votes
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November 17th, 2021

Don't waste your time booking thru Angi. Sat around all morning and they didn't show up. I needed carpet strteching. I should have know there was a problem when I received a call the day before the appointment and the guy that was supposed to come out told me he would have get rent a carpet stretcher to do the job. What kind of carpet professional does not have a carpet stretcher?

Tip for consumers:
Do not waste your time.

Products used:
None

Service
Thumbnail of user johns4165
New York
1 review
4 helpful votes
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August 17th, 2019

The Best companies and the most reliable workers become successful through WORD of MOUTH. When will people get this. These on line advertises who are ridiculous and people who use them to promote a service or business are merely asking for trouble. Promote your own business people. You don't need FAKE NEWS!

Thumbnail of user maryt711
New York
1 review
20 helpful votes
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April 20th, 2020

Got a recommendation from Angie's List; didn't hire the company and gave them the bad review they deserved. After being harassed by said business, I tried to contact Angie's, but couldn't speak to anyone, other than by email or chat, because I wasn't a "Gold" member? Really? I've been threatened, lied to and bullied, and Angie's is "looking into it." Thanks a heap. I wouldn't become a "Gold " member for anything, and would suggest anyone who reads this stay away, too.

Thumbnail of user pennyw191
Ohio
1 review
0 helpful votes
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January 11th, 2022
Verified purchase

I've had a very hard time maneuvering Angi's website. It seems to do nothing but send me in circles. Also, it's impossible to communicate problems to Angi, because the people who answer the phones can barely speak English, and my problems and requests are completely ignored. On line, they are addressed by one generic response after another. I've written about this before to no avail. The only part of my experience with Angi that hasn't been frustrating and upsetting has been my experience with my housekeeper pro, Waymond C. Now I see that, my pro that I've been assigned for next month is Jibril, the person that I wrote a bad review for and requested he not be sent here again. I am very very very disappointed in my relationship with "Angi" and consider them one of my biggest mistakes.

Thumbnail of user mateol22
Washington
1 review
0 helpful votes
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June 20th, 2023

I called Columbia Covenant Electric LLC and asked to get a lot of miscellaneous work done. Luis Sauceda was the one to come to my house and do all the work. I had just bought the house and half of the lights didn't work and most of the outlets were shot. Luis went through and tested each and every outlet, (over 45 in the house) and ensured all were functioning, replacing all the busted ones. He then ran wire through the walls to connect two outlets to create a three way light, and made sure to clean up the areas he worked in. He also let me choose which fan and light fixtures to get without upcharging for him getting the materials. Then, obviously, he installed four ceiling fans and four LED lights.

Overall, I don't have a single improve. He did an amazing job for an amazing price. I will solely be going to Columbia Covenant Electric LLC from now on, and requesting Luis every time.

Service
Value
Quality
Thumbnail of user toms2003
Arizona
1 review
0 helpful votes
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June 7th, 2022
Verified purchase

Wall knocked down by car replaced by Phil and team with Transform Landscape. Early to work and punctual with deadline. Very honest and cleanup every day. Replaced tree and reconnected irrigation. Painted wall after constructing. I recommend Phil for any hardscape and landscape work. He is a seasoned professional.

Thumbnail of user bruceh770
Indiana
1 review
0 helpful votes
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July 17th, 2022

Book a appointment to get a window ac, heater work on, ask for the name of the company and person coming with no response, but they keep robo calling me and when I answer the phone, they hang up on me, have emailed me 10 times and they only tried to sell me something else and still don't know who's coming, first time and last time to use angi

Service
Value
Shipping
Returns
Quality
Thumbnail of user lindan461
Arizona
1 review
0 helpful votes
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May 25th, 2020

We hired DANNY ROMERO to paint kitchen cabinets and our office. He was here on time and ready to work. I was impressed with how well he protected floors. Counters and appliances. He did an excellent job on the cabinets, and when I decided I didnt like the color I picked with the counters, he offered to redo it all. He charged a very nominal fee, but the great part was, he did it all with a great attitude and I didnt see even a hint of frustration. I have already recommended him to my son in law for some drywall work. Danny will be coming back to do our back splash. I would definitely use him again. He does many things and very professionally. He even hauled off the old sink and cabinets from the office, and made sure everything was cleaned up. Good job. DANNY ROMERO!

Thumbnail of user derekv64
Washington
1 review
0 helpful votes
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December 28th, 2021
Verified purchase

Tyler returned my voice-mail almost immediately and was here within an hour. He had the part needed and had my heat back on in less than an hour. I was very impressed with his responsiveness and quick professional work. I was very happy with both the service and price and Shaulls will be getting my business in the future. Thanks guys!

Thumbnail of user akab1
Maryland
1 review
0 helpful votes
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December 20th, 2022

Angi forces u to install an app on ur phone to do business with their "contractors"
Handyman is the same, some phones won't allow this app
Don't pretend angi/handyman r any different than ppl knocking on ur door because they r "in the neighborhood" their business model is antiquated
Use word of mouth from ur friends & neighbors instead of supporting an "updated" old biz model

Service
Value
Thumbnail of user stevenk986
Virginia
2 reviews
0 helpful votes
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April 19th, 2022
Verified purchase

We looked to Angi to find a reputable painter to paint our newly purchased home. We immediately got two responses and had two very professional companies contact us. We were able to hire Franklin's Painting and he was able to start within two days! We are once again very happy we looked to Angi for services we could trust and depend on!

Thumbnail of user catherineg595
Arizona
0 reviews
1 helpful vote
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June 25th, 2022

I hired a service that cleaned my sofa and queen size mattress. She left the mattress soaking wet. When I call ed Angi today, I was first offered 50% off, then nope, can't do that, can do $20 off. Not acceptable! I got the 50% off. Do not switch and bait with me! Everything was handled on line, so I don't have a receipt. I do have a copy of the email confirming the appointment and my bank statement.

Tip for consumers:
I trusted that the pros Angi listed would be experienced and professional. Although the woman was very friendly, her machine didn't work properly and she didn't pull the water off my mattress. Get the name of the service, then look it up online before the final booking.

Service
Value
Quality
Thumbnail of user freds868
Georgia
1 review
0 helpful votes
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August 7th, 2023

I had some windows repalced. I provided the replacement windows. The non-professional who showed up was completely unqualified to do the work. He did not have the necessary tools and asked to borrow those from me. He over-applied the sealant, causing it to ooze out of the frames. Then he informed me that I would need to wait 72 hours before removing it. I objected to that, saying that I paid for a complete job. He informed me that he was only paid $150 for this job and abruptly left. He also broke one of the windows. Angi sent out another person to remove the excessive sealant, but he couldn't do anything about the broken window. It's been 2 1/2 weeks, 2 long phone calls and 7 emails, and I don't have any answer as to the process to repair of the broken window.

Service
Thumbnail of user barbarag2300
Arizona
1 review
0 helpful votes
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July 24th, 2023

Had some cracked tiles replaced and other tiles refurbished and all was regrouted. They did an excellent job. They arrived on time, completed the job as quoted to me and cleaned the entire area as if they were never there. Excellent company, highly recommend.

Thumbnail of user sethd120
Colorado
1 review
0 helpful votes
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March 24th, 2023

Damn these people make extwnded car warranty people look good. Spam at its finest, annoying reps same script! Read other peoples reviews, stay away. There is a reason they rebranded from Angies list to Angies... Run your own ad campaign and stay away from them!

Thumbnail of user michaelw5749
Maine
1 review
2 helpful votes
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January 27th, 2023

I signed up with Angi for a company I'm thinking about starting, when angi first reached out i informed them i wasnt in need of their support team until probably 6 months from now. I have received 2 phone calls a week asking if im ready to start now to which i tell them no 6 months only to be given another call a few days later. Ive now blocked the sales number after recieving 7 calls in less than a month.

TLDR:
The sales team is far too aggressive and doesn't respect the word NO.

Service
Value
Thumbnail of user edwards1544
California
1 review
0 helpful votes
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September 14th, 2022

I requested a quote for house cleaning. I have a modest home of 1861 Sqft so I was expecting a quote around $80-$120 assuming that it would take about 4 hours to clean the home that is a pretty good pay at between 20 -30 dollars an hour. To my surprise the quote that I got was 245 - 300 depending on a few items like me supplying products or not. That is like $60 - $75 dollars an hour. I was not asking them to design and build the house just simple cleaning. I work in the High tech industry and I can find engineers that will work for $75/hr. Let's just do the math real quick an dirty. That is $3000 a week. 12 grand a month and 144K a year to clean a house. What makes these folks believe that people will pay that much for simple house cleaning even if it is in CA.

Thumbnail of user ronalda613
Tennessee
1 review
0 helpful votes
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October 31st, 2022

Based on his excellent reviews, I contacted Margarito Espinosa to remove popcorn ceilings, repair drywall and prep bathroom walls for tile. He responded quickly to my phone call and his proposal was more than fair. You will find that Margarito takes immense pride in his work and is such a courteous and pleasant person. Like other reviewers, I found his workmanship to be excellent (he takes no shortcuts) and my ceilings look brand new. We were so fortunate to have Margarito contribute to our remodeling project in Murfreesboro.

Service
Value
Quality
Thumbnail of user beverlyc859
New Jersey
1 review
0 helpful votes
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April 1st, 2023

Silvania came to my apartment to clean land organize. Her professional behavior and exemplary work ethics have exceeded my expectations. My apartment is now comfortable and clean. I feel completely satisfied and would recommend Silvania above to anyone seeking a cleaning and organizing service.
Thanks to Silvania I feel complete comfort in my home once again. I sing her praises.

Thumbnail of user jenc231
New Jersey
1 review
0 helpful votes
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November 10th, 2021

I hired Jeff from Rise and shine at first he seemed great, unfortunately that wasn't the case. Heard him cussing and yelling in bathroom then my neighbor heard him yelling and cussing out by his truck. We didn't have him back again and never will he should not be working with the public I don't give any stars it wouldn't submit without choosing a star

Thumbnail of user joshuah833
Georgia
1 review
0 helpful votes
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July 27th, 2022

You will not receive any help getting prepared to use Angi's leads properly. Once they create your account and get your payment method, they start charging you right and left when you aren't even sure how to properly use the system. It's a scam. I was charged over $2,000 within a week and a half. I called to ask for help and they "set up an appointment for someone to call", well that was the 5th time they told me that and no one ever called me at the "appointment time" or at all. I would not recommend anyone to use Angi leads. They suck

Tip for consumers:
Do not use Angi leads. You’ll loose money before you even start

Products used:
N/A

Service
Value
Quality
Thumbnail of user barbarad1444
North Carolina
2 reviews
0 helpful votes
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November 12th, 2021
Verified purchase

I've used Angi now 3 times within the last couple of months to find installers for-drywall installation, electrical repair and entry door installation. All 3 times we have had the best of results from the companies we found on Angi! I will not hesitate to call them back for future jobs if we need to.

Thumbnail of user georger1164
Texas
1 review
0 helpful votes
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August 19th, 2022

If your planning on starting a small business on your own and want to advertise I suggest you do not use this advertisement ad. I signed up with them pay them 300 a month and recieved maybe 7 leads in 2 months. I can't anyone to return my calls from Angie's. This is such a scam and I don't want anyone one else to be scammed by this company. I would advise everyone not to sign with Angie's never. You will be in the same predicament as me. I rate this company nothing but complete minuses.

Thumbnail of user jamesb544
Texas
1 review
1 helpful vote
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May 26th, 2017

I signed up for angie list last Monday, afterwards heard some disturbing news about angie list call Tuesday morning to cancel account, they were very rude about it. After being on the phone for 30 minutes still no closer to cancellation. Theu said it would be cancelled and 2 days later another lady called to finshing setting up account i told her it was supposed to be cancelled, she told me i sent email to the right person to get resolved and as of today no one has contacting me to comfirm the account is close and no word on refunding my money

Thumbnail of user donh317
Minnesota
1 review
1 helpful vote
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January 10th, 2020

We have used Aaztec Heating and Air for years for both our boiler and water heater. They are so prompt responding when we call if we are in trouble. We highly recommend them if you have boiler issues. Don and Carolyn Hansen of Golden Valley, Mn

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Marilyn M.
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