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  • Angi (formerly Angie's List)

Angi (formerly Angie's List)

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Overview

Angi (formerly Angie's List) has a rating of 2.4 stars from 2,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Angi (formerly Angie's List) most frequently mention customer service, home advisor, and credit card problems. Angi (formerly Angie's List) ranks 125th among Local Reviews sites.

  • Service
    699
  • Value
    650
  • Shipping
    193
  • Returns
    273
  • Quality
    568

This company does not typically respond to reviews

Positive reviews (last 12 months): 29.7%
Positive
19
Neutral
0
Negative
45
344
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How would you rate Angi (formerly Angie's List)?
Top Positive Review

“Great job. Happy with the service!”

Brian R.
7/14/24

Roman and Alex did a great job with my move. They were efficient and careful with my items. The price was fair and the service was excellent

Top Critical Review

“Contractor scheduled is a no show!~”

Christine R.
10/10/24

I scheduled a duct/vent cleaning service through Angi last week. I wanted them to pick the contractor, just a qualified person, and they gave me a reasonable quote. I accepted. I got a confirmation of a match (the first on Friday October 4 at 8:41 am) for today - October 10, at 8 am. Later that same day, I got a second confirmation at 5:12 pm. I was puzzled at this, but OK. On Monday, October 7, I got a third confirmation at 11:55 am. Puzzled, I went online and looked at my booking, and yes, there was the named contractor - I sent him a message basically just acknowledging that I knew he was my contractor. All looked fine - and I spent a lot of time on Tuesday moving furniture and other stuff so there was clear access to every vent, vacumed each room, cleared pathways from any doorway they might need to use, etc. At 6:15 am - I get a text that my booking starts at 8:00 am. Then at 7:30 am, I get a text message that "unfortunately we were unable to match you with a top-rate pro for your service... we have rescheduled you for Sunday October 13 at 3 pm...". Thirty minutes notice that NO ONE was going to show for an appointment confirmed right through yesterday. I cancelled that booking, and now they won't let me write an honest review, because I didn't actually "hire" the contractor! So my honest review goes here. I will hire someone else, because Angi has wasted a good bit of my time, and I have no confidence at all that anyone will show up on Sunday either.

Reviews (2,475)

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Reviews that mention popular keywords

home advisor (77) credit card (63) phone number (49) business owner (36) use angie (219) customer service (185) quality work (15) cleaning service (38)
Thumbnail of user judym1467
New York
1 review
0 helpful votes
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July 28th, 2022
Verified purchase

I haven't used Angie's list for years (though I did when it first originated!) While I do not need regular services, I highly recommend using them even if like me, you only need something done once. I immediately had multiple companies to contact and everyone I did contact got back to me almost immediately via text or call.

Thumbnail of user garya.m
Ohio
1 review
0 helpful votes
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August 6th, 2022
Verified purchase

I was interested in a SunSettter awning. Tom, the owner (and my "salesman") was on time, very polite, and well prepared for our appointment. He had material samples to view and feel, and answered ALL my questions quickly and thoroughly. The installers were also on time, very polite, and had great senses of humor. They were obviously well trained, and did a very professional installation in less than an hour. The one installer explained the motor's operation, and gave me several tips on using and protecting my new awning. I could not be more pleased!

Thumbnail of user sandraj1090
Alabama
1 review
0 helpful votes
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May 2nd, 2022
Verified purchase

I will keep you in mind for another Project. I am very pleased with the outcome of my rooms with the carpet putting in place. It looks amazing. Please call this company for your home projects. They are excellent.

Thumbnail of user tremaines1
Illinois
1 review
0 helpful votes
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June 2nd, 2022

This was the worst lead generated app ever. This was not helpful to my business. I only booked three jobs out of 300 leads. Also there numbers and leads are fake. I warned everyone this services was the worst ever. I'm now with yelp who have more reasonable leads.

Products used:
Angi leads

Thumbnail of user nelliem23
Colorado
2 reviews
8 helpful votes
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March 14th, 2018

This site ain't nothing but a load of crap. They don't even let you review the companies that do you good. They act like they need to know your entire history as a human being first. From the sounds of their questions, it seems to me that they run background checks on you without your consent or knowledge. And you can't even get to review the good companies at all. And the ones you know are bad say A+ or 5 stars. I call bull.

Thumbnail of user robbf9
Florida
1 review
0 helpful votes
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April 23rd, 2022
Verified purchase

I had a bad moving experience in the past, Let's Get Moving just showed me what it should have been like before! Matt and Damian were beyond great, very profession and efficient! Estimate was dead on and I can't say enough, how great my experience was!

Thumbnail of user nicolaask4
New York
1 review
0 helpful votes
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November 25th, 2020

What an emergency! Sewer spewing into the basement. Called A-General who treated this as an emergency and came in over in about an hour. Carlos E. Was very competent, efficient. He first told us what it would cost and that's exactly what we were charged, very reasonable price especially for emergency service.

Thumbnail of user rpbschenck
Georgia
1 review
0 helpful votes
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August 29th, 2023
Verified purchase

Zero stars. I needed some windows replaced. Angie sent 2 guys in a van with a ladder. The Pros as Angie called them, showed up with no tools. I had to loan the so-called pro all the basic tools needed for the job. The pro left a mess and broke my window. Angie has done nothing to make this right.

We have had several emails and phone conversations with them about getting my window fixed. All you get from Angie is a person who has no knowledge of what is involved and only reads from a prepard statement over and over again.

The Pro has caused more damage than the original job. The job was $479.00 and the damage created by the pro is over $ 700.00.

Everyone should be aware that if something goes wrong, Angie will not stand behind their work!

Tip for consumers:
Horrible customer service

Service
Value
Quality
Thumbnail of user jessed340
Virginia
1 review
5 helpful votes
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July 24th, 2022
Verified purchase

I would not recommend this site to absolutely anyone. I've had leads sent to me that I haven't even taken and they are 50-75 dollars. I look in my bank account and $636.42 are out of my account. And I've got a 2 month old, and my wife on maternity leave. So if anyone is ever looking. Don't do this site ever. It's a scam and a bunch of $#*!. I wouldn't even give this a star but I need it for my rating.

Thumbnail of user jenniferm4599
California
1 review
0 helpful votes
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October 3rd, 2022

This place cancelled on my disabled mother the hour of them coming out to clean we will never use them again and I will post on every social media site there is and also have my husband take himself off of there as being a vendor! Horrible horrible service

Service
Value
Shipping
Returns
Quality
Thumbnail of user scottl846
Oregon
1 review
6 helpful votes
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May 26th, 2020

I was going to sign up as a business owner but the sales person did not seem friendly. I told them I would wait 2 weeks until I get my business started and that I would contact them when I am ready but his response was "We are going to move on and find another company in your area to work with."... Uh, what kind of response is that?

Thumbnail of user travisw423
Georgia
1 review
0 helpful votes
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September 29th, 2023

Do not get involved with these people. They send u leads ok. You and 20 other people. When u try to cancel ur account make sure to cancelation claim number or they will charge you ur renewal fee. Won't send confirmation email... complete scam. This is the only review I have ever submitted but they are that bad

Thumbnail of user shinc4
Missouri
1 review
0 helpful votes
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September 14th, 2021
Verified purchase

The only gripe I have is if you're not logged in, it's really difficult to just do a simple search -- instead, you're forced to go through the quote request process. Would be much better UX if you were able to search directly.

Thumbnail of user edithg75
Georgia
1 review
1 helpful vote
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October 31st, 2021

I will not recommend anybody to pay U$ 250 membership and later you received a bunch of unanswered phone calls, spams, o not win job but still you pay for every lead you receive.
It was waste of time, gasoline and money.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sonh20
Washington
1 review
3 helpful votes
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October 18th, 2019

They blew up my phone with calls for a week and got yelled at by one of the customers service because I didn't want to join their monthly payment plan. Very bad customer service. I will never sign up for their service.

Thumbnail of user mikef1344
Kentucky
1 review
1 helpful vote
  • Send Message
January 1st, 2022
Verified purchase

That's right - STINKS. Your requirement to force me join in order to leave a review is the kind of tactic that I despise. The only reason I did was to help someone out who thinks they need your service in order to grow a business. I'm sure you'll try to justify your policies saying it's for security reasons but I don't buy it.

Thumbnail of user johns11573
Michigan
1 review
0 helpful votes
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July 25th, 2022
Verified purchase

RJ came over to my house 5 minutes early, texted to let me know he arrived, came in and went straight to work. Friendly and knowledgeable about my computer which made feel like it was in good hands. Great job, no issues.

Thumbnail of user chrisd2023
California
1 review
2 helpful votes
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January 21st, 2023
Verified purchase

I signed up for angi leads and was told only three contractors would be calling the leads. This was false, I had multiple leads tell me they received over ten phone calls. I had to apologize to the customer multiple times because they felt harassed and wished they never filled out angi form. Not a good service and could potentially hurt your business reputation.

Tip for consumers:
Just don't sign up.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lizn128
Ohio
1 review
2 helpful votes
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September 16th, 2023

The job was scheduled twice before workers showed up.he did call for money a couple times.i felt that if I paid anything I would definitely not see them again. He was very rude intimidating and sloppy. I have cement boot prints from gate to end of driveway. The original job was poured incorrectly.Profesional is an absolute joke.they have a resolution department. After 5 times of calling I finally got an answer to the problem was the rep hung up on me.

Thumbnail of user stevenv574
Illinois
1 review
0 helpful votes
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June 4th, 2022

I'm a 5 star rated company on Google maps. This apparently doesn't matter to angi. You only get to the top of the page on their page by paying. This provider is not review based exposure, the only was you can to be a top contractor is by paying more. They also don't have a flat monthly rate, they ask how much you make on average per job and factor a percentage of your profits then charge you based on what they think you should pay! Honestly I recommend setting up a free account on Google maps, if you give quality service and work you will build up free clients just based of their honest reviews.

Value
Quality
Thumbnail of user aarons792
California
1 review
0 helpful votes
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March 13th, 2022

Do not use, the only way to get service is give them complete control of your bank account to start and once your started they scheme their way into charging you more money without you knows. If you are a pro and you do good work keep it up and don't use these leeches, your work will be recognized.

Thumbnail of user stephanier1731
Wisconsin
1 review
0 helpful votes
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September 29th, 2022
Verified purchase

Very polite ladies from the moment they stepped foot in my home. Everything was cleaned very nicely and exceeded every expectation I had. They paid very well attention to the areas in need. Will definitely be continuing services.

Thumbnail of user ralphl195
Washington
1 review
0 helpful votes
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December 14th, 2021
Verified purchase

Treats responded to voice mail on a Monday to set up appointment on a Tuesday. Diagnosed problem as low voltage from breaker. Replaced breaker the following week.
Very good coordination and friendly service dept.

Thumbnail of user carmelinac4
New York
1 review
0 helpful votes
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August 26th, 2022
Verified purchase

The closets are amazing! I adore them. Ally was wonderful and easy to work with, she designed exactly what I was looking for. The installers were very nice and did a great job. Would definitely use them again.

Thumbnail of user stevea1593
Arizona
1 review
0 helpful votes
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May 19th, 2022

Steve O'Connell was a pleasure to work with. His employees installed approximately 600 linear feet of crown molding in my home and the quality of work performed was excellent. The job was finished quickly and I will use this company again and recommend it highly.

Value
Quality

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Marilyn M.
Typically does not respond to reviews

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