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  • Angi (formerly Angie's List)

Angi (formerly Angie's List)

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Overview

Angi (formerly Angie's List) has a rating of 2.4 stars from 2,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Angi (formerly Angie's List) most frequently mention customer service, home advisor, and credit card problems. Angi (formerly Angie's List) ranks 125th among Local Reviews sites.

  • Service
    699
  • Value
    650
  • Shipping
    193
  • Returns
    273
  • Quality
    568

This company does not typically respond to reviews

Positive reviews (last 12 months): 30.2%
Positive
19
Neutral
0
Negative
44
344
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How would you rate Angi (formerly Angie's List)?
Top Positive Review

“Great job. Happy with the service!”

Brian R.
7/14/24

Roman and Alex did a great job with my move. They were efficient and careful with my items. The price was fair and the service was excellent

Top Critical Review

“Contractor scheduled is a no show!~”

Christine R.
10/10/24

I scheduled a duct/vent cleaning service through Angi last week. I wanted them to pick the contractor, just a qualified person, and they gave me a reasonable quote. I accepted. I got a confirmation of a match (the first on Friday October 4 at 8:41 am) for today - October 10, at 8 am. Later that same day, I got a second confirmation at 5:12 pm. I was puzzled at this, but OK. On Monday, October 7, I got a third confirmation at 11:55 am. Puzzled, I went online and looked at my booking, and yes, there was the named contractor - I sent him a message basically just acknowledging that I knew he was my contractor. All looked fine - and I spent a lot of time on Tuesday moving furniture and other stuff so there was clear access to every vent, vacumed each room, cleared pathways from any doorway they might need to use, etc. At 6:15 am - I get a text that my booking starts at 8:00 am. Then at 7:30 am, I get a text message that "unfortunately we were unable to match you with a top-rate pro for your service... we have rescheduled you for Sunday October 13 at 3 pm...". Thirty minutes notice that NO ONE was going to show for an appointment confirmed right through yesterday. I cancelled that booking, and now they won't let me write an honest review, because I didn't actually "hire" the contractor! So my honest review goes here. I will hire someone else, because Angi has wasted a good bit of my time, and I have no confidence at all that anyone will show up on Sunday either.

Reviews (2,475)

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Reviews that mention popular keywords

home advisor (77) credit card (63) phone number (49) business owner (36) use angie (219) customer service (185) quality work (15) cleaning service (38)
Thumbnail of user maryk2390
Virginia
1 review
0 helpful votes
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July 14th, 2021

I had called all kinds of handymen to get my porch repaired. When I called Angi I was pleased to get a contact. Platt Handy came on time, did the repair beautifully and were awesome people. We would recommend them to everyone. Thank you!.

Service
Value
Thumbnail of user anitad262
Illinois
1 review
0 helpful votes
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February 5th, 2022
Verified purchase

Anton did an Awesome job on the dryer vent. He was Super knowledgeable and very polite. He did a great job of explaining the work that needed to be done and actually we ended up hiring him to do the air cleaning.

Thumbnail of user danielles121
New York
3 reviews
8 helpful votes
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August 6th, 2017

Just signed up as "green", no cost.
Cannot get any info, just their list of "deals".
Trying to get info on auto repair, Medical Lake or Airway Heights Washington.
No luck at all, they keep nagging me to join, even though I am a member.
Guess their "green" membership is a scam.
Since I can't even get a list with a name and address on it, maybe nobody repairs cars in Spokane County Washington, according to Angie's list.
Don't pay for a membership.
Angie's is just another scam.

Thumbnail of user brenta161
California
1 review
0 helpful votes
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July 10th, 2023

I had a leaky faucet and looked for a plumber on Angis list. This guy came out and said I needed all this work that it was going to be 1400. He said "let's do this tomorrow!" I ended up using a plumber that a friend used and he charged me 180 bucks and came back a couple months later to do the recommended work for another 450. Angie's is just a bunch of crooked contractors that will send estimators out. I thought it was access to local handyman, but that's done. Beware! I will never go through them again.

Service
Value
Quality
Thumbnail of user johnb9532
North Carolina
1 review
0 helpful votes
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August 25th, 2022
Verified purchase

I prefer the older version of "Angie's List". The new website tries to push directly into letting businesses approach you, rather than just allowing you to research the businesses directly yourself. Too many clicks required to "just get on with" your search

Thumbnail of user lizp529
Florida
1 review
0 helpful votes
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May 24th, 2022
Verified purchase

I called made Appt. For an estimate. I've seen the work that he did for a friend. So I got a good deal since I've been calling different people for a quote on my house. MANNY GOMEZ Was the best he understood what my husband and I wanted coordinated the color. He was professional, prompt, fair in all aspects of the job. So glad we found him and we were able to get our house painted.

Thumbnail of user alexc1254
Virginia
2 reviews
4 helpful votes
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March 24th, 2022

Booked a handyman on the 2/17/22 for 3 hours today for nearly $100.00/ hr. To hang two lousy curtain rods, and the clown they booked never called to confirm. When I finally called his phone number all I got was his stupid VM which said it had not been set up. I called Angi CS to report my concern that their "pro" might not show up and spoke to Raj (not his real name) who had a bad Indian accent, who explained the booking was made and I needed to be patient. I told Raj, I waited five days and that "professionals" confirm bookings the day an appointment is made, and they return messages. Then Raj explained the phone number listed for him was one they gave their "pros" and was not legit, and they would change me a $15. Cancellation fee, and I told Raj, I would inform my bank not to pay it, because there was no booking because the booking was never confirmed by their "pro." This is obviously a scam.

Products used:
None

Service
Thumbnail of user donnah2129
Colorado
1 review
0 helpful votes
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July 26th, 2022

I went to Angies List looking for an electrician for a wiring issue. After visiting the site, I got a phone call form a salesperson from Angie. He asked some questions and then quoted me a price of $670.00 without anyone ever setting foot inside my home to evaluate the issue. I told him that was ridiculous and ended the call. I did get my wiring issue fixed for $100.00 from a qualified electrician. Do your homework before agreeing to anything or any price.

Thumbnail of user mikeh2311
California
0 reviews
0 helpful votes
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June 26th, 2022

After a request from Angi for tree services I was contacted by M&J Tree Service. They provided the service on the same day and did an excellent job. It was actually more than I excepted. Very good pricing. Highly recommended.

Service
Value
Quality
Thumbnail of user mikel1232
Alabama
1 review
3 helpful votes
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August 26th, 2020

We bought a warranty policy because they were recommended on Angie's list however when I came down to it they have done nothing but try to cheat us and they won't pay any of the claims for the appliance that broke and are trying to give us 1/5 of the cost. I wouldn't purchase another product that was recommended by Angie's list again ever in my life

Thumbnail of user laurac2358
California
1 review
0 helpful votes
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June 4th, 2022
Verified purchase

I booked a move-out cleaning for my home 2 weeks in advance. I got several reminders and responded to all requests for more information. My contractor never showed and didn't respond to my calls or to Angi's. When I got the contractor's voicemail it was for an auto design company in a city 35 miles away. Such a waste of time, and now I have to unload my car and stay in my empty home overnight waiting for a different cleaning service to come tomorrow since no one can come today. Why would they book my house cleaning with an auto designer? And why didn't the professional ever contact me or Angi in any way? I will NEVER use Angi for anything ever again.

Service
Value
Thumbnail of user monicap429
Minnesota
1 review
0 helpful votes
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August 4th, 2022

The owner, Steve McGuire, will bid the job, take your money and never get back to you. I gave him $1,000 to do a job then he never answered any of my texts, emails or phone calls. When I asked for my money back he sent it back after I had asked for 3 weeks. The check bounced. I guess I'm going to have to sue him.

Tip for consumers:
Don't even talk to this guy.

Products used:
Sterling Fence

Service
Value
Returns
Quality
Thumbnail of user hristinap1
Washington
1 review
0 helpful votes
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June 29th, 2022
Verified purchase

Adam and Jackson showed up on time; made a thorough analysis on our water system and old water heater; made suggestions and gave us estimates. They were very professional! At the end of our new water heater installation, Adam and Jackson provided a detailed run down of safety procedures which were much appreciated. We would definitely recommend their services!

Thumbnail of user l.e.j
Texas
1 review
0 helpful votes
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September 12th, 2022

If you book or put your information, beware, I receive 2 calls per hour (not joking) at least 8 emails per day advertising or checking up. Still have not been unsubscribed, blocked my number and deleted the app. The service Is helpful but it is not worth it, book on your own, I am using another company if needed.

Thumbnail of user danf745
Michigan
1 review
0 helpful votes
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September 10th, 2022

I get a lead in that I can't accept I dispute it I get another lead that Isn't the job I do so I disputed it. Angie's list usually disputes leads right away when i ask it gets disputed but now, they come in and they never follow up with the dispute so now my account goes past due once again! Then you send out an email saying sorry at this time You can't do nothing about it. You charge my account for jobs that need disputed to then only add credits once the past due amount is paid. Where's my credits or refund for the jobs I can't do!? I took on 2 more disputes and I must pay 100$ when you guys needs to dispute them before my account goes past due again. You guys love to add up $ but not actually help us resolve leads we don't do.

Thumbnail of user tonyr895
Massachusetts
1 review
0 helpful votes
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September 5th, 2022

I tried using Angi for three separate projects - appliance repair, insulation, and plumbing. In each case, the contractors who responded either failed to show up, were way overpriced, or extremely unqualified for the work. I was also pressured to pay outside of the App. I ended up finding contractors on my own who were better priced and more reliable.

Products used:
None

Service
Value
Quality
Thumbnail of user barbaraa1564
Florida
1 review
0 helpful votes
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October 4th, 2022
Verified purchase

Tim and Joey were at our house to rescreen our front porch windows, they face east so hopefully it will help in the mornings. Have had a good experience with this company and they were great a rescheduling us due to hurricane Ian. Prompt and on time.

Thumbnail of user jamess5132
Colorado
1 review
0 helpful votes
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August 16th, 2021
Verified purchase

We had Complete Basement Systems waterproof one wall of our basement and install two sump pumps. I cannot say enough about the professionalism and courtesy of the crews who did the work. They arrived on time as scheduled, set to work and worked into the evening to complete the tasks, including clean-up. They were each courteous to my wife and myself. The Contractor Representative who first reviewed out situation identified an unrelate plumbing problem that our plumber was able to fix prior to the basement work. He was also thorough enough to recommend a couple of items we knew we needed, which the competitor did not even consider, or perhaps did not do. We prefer to have a job done completely than to save a few dollars by forgoing needed work that we are unaware is needed. That is why we call on professionals. The cost was competitive with other estimates we had received.

Service
Value
Quality
Thumbnail of user johns9650
New Jersey
1 review
1 helpful vote
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November 19th, 2021

This is a platform for advertisers, not for common folks. The number of "sponsored" listings is so huge, one could barely see the real ones. In addition, the platform is designed in a way that makes it hard for a new person on the platform do distinguish paid from free listings. I wish I knew this before signing up with them.

Service
Value
Shipping
Returns
Quality
Thumbnail of user amyw1592
Kentucky
1 review
0 helpful votes
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May 5th, 2022

So far I'm not happy w Angie's leads. Customer types in info not knowing the info gets sent to 5 to 15 contractors that each pay between $50.00 to $200.00 and up. I think if Angie's leads would make customers aware it would be fair to us contractors. They want us to pay for leads but they don't appreciate us enough to make people aware. I do not think I will be with them much longer. Definitely feel taken advantage of.

Service
Value
Quality
Thumbnail of user merylh
New York
1 review
4 helpful votes
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August 4th, 2011

I have found this to be a very valuable tool for finding well qualified people for hatever I need. There are still not enough reviews, but they are doing a great job. As more people discuss their experiences, it should move up to a full 5 stars!

Thumbnail of user tomys2
Washington
1 review
0 helpful votes
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July 16th, 2022
Verified purchase

Talked to two people from Angi to help with the affirm financing and got nothing but triangulation with poor communication on the process. The app says all you have to do is a "quick application and answer in minutes." This was not the case! I got off the phone after spending well over 20 minutes with Angi Pay so confused and frustrated by the way I was treated I just decided to use my master card and pay the business directly. Angi either needs to ditch their relationship with Affirm financing or hire people to accurately communicate the step by step process needed to use Affirm financing. Very Poor!

Thumbnail of user peterc890
Wisconsin
1 review
7 helpful votes
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October 28th, 2020

I signed a one year contract with Angie's List with the promise that hundreds of leads were available to me and waiting. However, this was not true. I booked zero projects off of Angie's List. They would not allow me to cancel my membership without paying a hefty fee. Overall, this is a shady business I would not recommend dealing with.

Thumbnail of user lyndah86
Ohio
1 review
6 helpful votes
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December 13th, 2019

I am just starting out with a home reorganizing and staging business.
I signed up for Angie's List for $300 per month. I learned the next day that I could have had my business on Angie's List for FREE. What I had gotten roped into was actually a $3600 annual contract.
I was on the hook for $300 and was told that to break the contract I had to pay 35% of the $3600 or $1,155.00.
I tried it for about a week in hopes something would happen, but of course nothing did. Then when I tried to get in touch, and to get questions answered, I got no response.
I went ahead and ended the contract so I'm waiting on a final invoice.
This was the worst financial hit for me, and just before the holidays. I'm beyond discouraged and completely disgusted by this company.

Thumbnail of user doepopp
California
1 review
0 helpful votes
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August 10th, 2021
Verified purchase

In my area, Butte County, I'd been trying to find someone to pour a patio slab for me. In May 2021, I began looking for a licensed contractor but no one was calling back. Finally, in July 2021, I turned to Angi and immediately was connected to 'Advanced Concrete Solutions'. Daniel answered the phone, showed up the same day to access the job, and I had a quote by the next day. Today, August 10,2021, the 11' x 11' patio slab got poured, and it will change my life. Thank you!

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Value
Quality

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Marilyn M.
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