Angi (formerly Angie's List) has a rating of 2.4 stars from 2,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Angi (formerly Angie's List) most frequently mention customer service, home advisor, and credit card problems. Angi (formerly Angie's List) ranks 125th among Local Reviews sites.
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Roman and Alex did a great job with my move. They were efficient and careful with my items. The price was fair and the service was excellent
I scheduled a duct/vent cleaning service through Angi last week. I wanted them to pick the contractor, just a qualified person, and they gave me a reasonable quote. I accepted. I got a confirmation of a match (the first on Friday October 4 at 8:41 am) for today - October 10, at 8 am. Later that same day, I got a second confirmation at 5:12 pm. I was puzzled at this, but OK. On Monday, October 7, I got a third confirmation at 11:55 am. Puzzled, I went online and looked at my booking, and yes, there was the named contractor - I sent him a message basically just acknowledging that I knew he was my contractor. All looked fine - and I spent a lot of time on Tuesday moving furniture and other stuff so there was clear access to every vent, vacumed each room, cleared pathways from any doorway they might need to use, etc. At 6:15 am - I get a text that my booking starts at 8:00 am. Then at 7:30 am, I get a text message that "unfortunately we were unable to match you with a top-rate pro for your service... we have rescheduled you for Sunday October 13 at 3 pm...". Thirty minutes notice that NO ONE was going to show for an appointment confirmed right through yesterday. I cancelled that booking, and now they won't let me write an honest review, because I didn't actually "hire" the contractor! So my honest review goes here. I will hire someone else, because Angi has wasted a good bit of my time, and I have no confidence at all that anyone will show up on Sunday either.
Scheduled a appointment on line.
Pre paid with my credit card.
Follow up with a phone conversation confirming my appointment.
Waited 4-5 days
One hour before my appointment I received a cancellation text.
So unprofessional
Hope I can get my money back.
Tip for consumers:
No confidence in them showing up.
I found Angie's rates are very high when it comes to cleaning services. I am not sure how do they determine the cleaning services prices but it is very high.
They do have some good people on their site for other jobs but on the whole I prefer the word of month recommendation.
I was looking for cleaning services and Angi showed $40 to $90 (or $25 to $90/hour) in Nevada. To me it is unproportionate rate. Some other sites like care.com had $17/hour in Nevada which is more reasonable.
Tip for consumers:
Always question when see elevated prices on Angie's list.
Products used:
Word of mouth
I was looking for a cleaning company to clean my home on short notice. My friend gave me Angel Cleaning Service's phone number. Angel Cleaning Services was everything my friend said she was and more. She cleaned my house from top to bottom. We are happy with her service and will use her again.
Jenny H.
Reached out to Angi via HomeAdvisor. They provided a few companies and I reached out to one.
I called HB Quality Irrigation, LLC, this morning and Victor G. Called me up. He was able to visit my home within a couple of hours. I explained to him what had transpired over the past several months regarding damage to my property by new home construction crews. I explained/showed him where the problem with my sprinkler system was (no pressure/system [Zone 7] not working). Victor troubleshot the system and was able to determine there was a link near where the construction crews messed up my lawn near the sidewalk. He was able to replace the broken PVC pipe, and within 15 minutes of repair, the system was working full-throttle in the backyard. Well done, Victor! Additionally, the price was reasonable (less than what Angi suggested the price was). I would highly recommend this company if you have any issues with your sprinkler system! I will reach out to them again in the future!
I was offered several choices and the first landscaping crew I called, Nicolas Landscaping, called back immediately. I'd had trouble getting anyone out to do the work. They did excellent work and lived up to their evaluations.
Tip for consumers:
Excellent work!
Products used:
Landscaping
I was looking for someone to Install a pool liner
The on line quote was 376.00. I was ok with that set it up on line for 4/27/22. With in a half hour some guy called to confirm the time and date he then tells me the price is 896.00. I questioned him about the on line quote. He stated they don't go by that, needless to say they weren't hired and I will never trust them. It's a switch and bait scam.
I like the old way of choosing a contractor better than the way Anji works now. In the past, I could search for contractors for a particular service, read all their reviews, and decide whom to choose myself without ever making contact with any of them. The new way is like Homeadvisor in that merely searching causes contractors to call even before I get a chance to scrutinize all of them beforehand. I don't like that.
My wife and I own a small farm in up state New York, our well pump stopped working and we had no water to our barn or to our house. We posted on Facebook and got an immediate response from Kelly of Safewell Technologies. Kelly lived up to everything that he quoted us before the job began and while the job took longer than expected Kelly stayed with it until the job was completed and done right and there were no hidden extras at the end of the job.
We used the above company to have our roof replaced and and entire house coated. Paperwork not filled out correctly by Sales Representative which caused a number of problems from not informing client of all charges they may incur, a couple of damages that happened during installation, workers not totally informed of things that should be completed, and as a result client additional payments that had to be made. Project Mangers Manuel and Rasheed made sure we were informed despite all the things that went wrong. Having to go back and ask customer for additional money is never a good thing. Workers and Project Managers made sure this project was completed.
Having been in business over 20 years, I used both Angies List and Home Advisor. I pay for leads they provided per the request of a potential client. Leads were dispersed fairly as far as I know and clients could be called, texted or emailed. Since Angi bought out Home Advisor leads are far and few between and the ones I do get don't allow client contact. This company is a complete waste of time and if you are paying to join and for leads you never get, beware. I'm terminating my association with Angi and Home Advisor. I suggest you check your leads closely.
Tip for consumers:
Don’t
We scheduled a job with Angi then cancelled it the same day. We tried cancelling it everyday for 4 days. We were assured we had done so, but continued to receive confirmation emails. They took the money anyway, and refused any refund. The job was never done either. They scammed us, we should have done more research first. Don't let this happen to you.
Used Angi to find a contractor. Vendor did the work poorly and would not honor the 5 year warranty. Angi missed several financial and legal issues with the company during their "screening process" and did nothing to resolve but post a review and call the vendor. They also offered arbitration but the vendor does not have to accept. DO NOT USE ANGI OR HOME ADVISOR. Do your own research. Angi gets paid by the vendors and thus will be biased to recommend them. They will not help if a dispute arises even though they post a Happiness Guarantee on their site. They told me I did not qualify for that.
Angi Leads is just another scam to steal your money. We signed on with them in the hopes of widening out our business. We were told that we would only be charged for jobs received. After a month with them we were charged a total of $1500. 00 & NEVER received NOT ONE job. Anytime someone goes online & searches for your line of work you are charged, even if they are just looking out of curiosity & have no intentions or needs for your service. I can think of many other ways to spend $1500 for advertisement that would actually work. PLEASE…. For all you business owners out there thinking of signing up with Angi Leads…. SAVE YOUR TIME & MONEY!
Tip for consumers:
DON’T!!!!! Save yourself time & money.
Products used:
Advertisement services
I have no idea about the contractors, but Angi is a terrible company. The phone representatives do not create accurate bookings (likely due to language barriers).
I booked a service, giving all the details. They asked about a ladder, which I said I do not have. He then told me I would have to book a more expensive service since I would need a ladder (cost about $90 more). I said no problem. The morning of the service I get a call from my contractor, who does not have a ladder. I call Angi. They refused to help. They charged my credit card for the service (that was not done). Said they would give me an account credit to book a new service or they would book for me at an additional $50 charge. They also refused to let me speak with a supervisor. Feels like a scam.
Tip for consumers:
Angi made an error on the booking and they do nothing to fix their mistake or make it right.
The way Angie leads makes money is by charging contractors (per customer) just to list their name in a list of other contractors in a customers area. All the contractors on that list get charged regardless of whether or not they are chosen for the job. Their minimum lead fee is something like $25 so if there are 10 contractors on a list each of them are charged $25 totaling $250 and if a lead fee is only $25 chances are the job cost is under $100. So even if a customer is paying a contractor $100 for a job Angie leads makes $250 off the contractors.
Angie calls new businesses and tells them a lie about how this works. After one month and not one job received they sent us a bill for 2,000! Do NOT fall for this! It's a scam. I am telling every contractor I know to leave Angie and everyone I know to not ever do any work through this company it's such a scam!
Most of the requests are faked and the leads are recycled or dead leads. They won't take down fake 1 star reviews that are left by the most dishonest, unscrupulous consumers. In my opinion, they are taking advantage of companies that pay them exorbitant fees. I wish I had never had anything to do with Angi!
Tip for consumers:
Best to spend your money on seo or google local ads.
Job was not done. They charged me 3x as much and refused a refund. They lied about minimum hours when asked on the phone. Avoid Angi like the plague. You will only deal with overseas phone reps who are rude and barley speak English. They refuse to give you to a supervisor.
Their estimates of work, and project management skills are top notch. The design work they do is excellent. They're super flexible and work with you to get things just the way you like for as close to your budget as is possible. Communication is top notch.
I am now on my fourth call with Angi within the last two weeks. I told them NO in the first phone call and they will not stop callling. They talk down to me about my own profession (I'm a cleaner). This last call was enough. "Dave" ended up borderline screaming at me when I told him no and ultimately hung up on me threatening to give my jobs to someone else. He got very aggressive and insulting. He also to explain basic math to me like I was 4. Do not do business with this company. They will steal from you promise things they cant give. Run your small business yourself.
Christian was hired to remove old wall tiles from a 1950s style bathroom. He was very thorough professional, cleaned up well when the project was done, and had a very receptive and pleasant personality. Highly recommended.
They sold me Angi ads with false advertising claiming no more chasing leads totally false now I'm stuck with a early termination fee and useless leads. Terrible costumer service they just let the time pass so they can keep charging the monthly fee.
Don't by nothing from this company they are just steeling your money
Dave was very professional and on time. He got all the dog hair off my couches and had them smelling and looking better than new. He also removed the urine stains from the carpet and had it looking amazing
If you want the job done right and reasonable... Call Gonzalez Painting! They are thorough. They care about their work. And the workers are friendly and efficient. You won't be disappointed. Best Painting Company in the woodstock ga Area
Products used:
PAINTING SERVICE
This is not the same as when it was "Angie's List". These people are rip off artists! They are scammers! Do NOT give them your money! They promised me they would send qualified customers. Once they got my credit card - that was it! Everything they promised was lies, lies, and more lies! When I cancelled the credit card, they finally started calling me after ignoring me. They never sent me one good lead! Ever! Now they are threatening me for payment for services I never received.
Tip for consumers:
They are a rip off and not legit.
We're sorry to hear that your experience with our service has been anything but positive. This is not the kind of experience we would expect for you to have. We can state that the leads are sent immediately after they are being received, and are not old or recycled. Once they are submitted online, or through our Customer Care team, they are instantly sent. We do also work to verify reviews prior to them being posted on our site. If you have any additional questions or concerns please contact your Client Success Manager, or call our Business Center directly at 888-819-2644.