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  • Angi (formerly Angie's List)

Angi (formerly Angie's List)

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Overview

Angi (formerly Angie's List) has a rating of 2.4 stars from 2,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Angi (formerly Angie's List) most frequently mention customer service, home advisor, and credit card problems. Angi (formerly Angie's List) ranks 125th among Local Reviews sites.

  • Service
    699
  • Value
    650
  • Shipping
    193
  • Returns
    273
  • Quality
    568

This company does not typically respond to reviews

Positive reviews (last 12 months): 30.2%
Positive
19
Neutral
0
Negative
44
344
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How would you rate Angi (formerly Angie's List)?
Top Positive Review

“Great job. Happy with the service!”

Brian R.
7/14/24

Roman and Alex did a great job with my move. They were efficient and careful with my items. The price was fair and the service was excellent

Top Critical Review

“Contractor scheduled is a no show!~”

Christine R.
10/10/24

I scheduled a duct/vent cleaning service through Angi last week. I wanted them to pick the contractor, just a qualified person, and they gave me a reasonable quote. I accepted. I got a confirmation of a match (the first on Friday October 4 at 8:41 am) for today - October 10, at 8 am. Later that same day, I got a second confirmation at 5:12 pm. I was puzzled at this, but OK. On Monday, October 7, I got a third confirmation at 11:55 am. Puzzled, I went online and looked at my booking, and yes, there was the named contractor - I sent him a message basically just acknowledging that I knew he was my contractor. All looked fine - and I spent a lot of time on Tuesday moving furniture and other stuff so there was clear access to every vent, vacumed each room, cleared pathways from any doorway they might need to use, etc. At 6:15 am - I get a text that my booking starts at 8:00 am. Then at 7:30 am, I get a text message that "unfortunately we were unable to match you with a top-rate pro for your service... we have rescheduled you for Sunday October 13 at 3 pm...". Thirty minutes notice that NO ONE was going to show for an appointment confirmed right through yesterday. I cancelled that booking, and now they won't let me write an honest review, because I didn't actually "hire" the contractor! So my honest review goes here. I will hire someone else, because Angi has wasted a good bit of my time, and I have no confidence at all that anyone will show up on Sunday either.

Reviews (2,475)

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Reviews that mention popular keywords

home advisor (77) credit card (63) phone number (49) business owner (36) use angie (219) customer service (185) quality work (15) cleaning service (38)
Thumbnail of user tracic120
Tennessee
1 review
0 helpful votes
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October 14th, 2021

They totally lied to me when I signed up as a contractor. They said that I would only get charged for the leads that I closed. After a week I decided I didn't want to continue. I emailed the rep I spoke with before and couldn't get a response. When I called the CS they said they would give me free leads to stay. A TOTAL LIE! I WAS CHARGED OVER $500 for the "leads". They even set up "appointments" without my knowledge with clients who also didn't know there was an appointment. When you complain and want your money back, they say the only way to get your money back is to accept "free" leads. Then, neither happens! Not the refund nor the free leads. They've taken almost $1000 from me! They are a rip off when it comes to the contractors. They also sell your information. I've been getting txt messages from groups of numbers supposedly looking for contractors in my field. Scammers!

Tip for consumers:
Stay away from ANGIE'S LIST, HOMEADVISOR AND ANGIE

Service
Value
Returns
Thumbnail of user pauls3815
Florida
1 review
0 helpful votes
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April 9th, 2022
Verified purchase

The owner gave a detailed explanation of the entire job to be done. Covered all bases. Work was done properly and by very capable crew. I was most happy with the quality of the work done and timeliness.

Thumbnail of user kskleaning87
Texas
1 review
0 helpful votes
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April 12th, 2023

I used Angi Leads for my cleaning company over a year ago and they are currently trying to sue me over $3,000. This was also reported on my credit. There is a reason you set limits to leads that you want with a lead company and Angis list does not follow that and will charge you for a house you do not want in the first place. Not to mention that they are charging multiple people for the same client, even if they do not get the client...they still have to pay, which is ridiculous. Out of owing them $3,000, I only currently clean the homes of maybe 2 people from them. I've also went on a few jobs and did not get paid OR my money back for the lead. This company is trash and I would never use them again NOR recommend a company that basically steals people's money! I also cannot access my records of lead purchase for my company taxes. NO GOOD!

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Value
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Thumbnail of user suer123
Minnesota
1 review
12 helpful votes
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April 24th, 2018

I cancelled my membership just over two years ago yet they charged me via Pay Pal last year. I complained and they assured me it wouldn't happen again. Wrong! They charged me via Pay Pal again this year. I have blocked them from Pay Pal and filed a dispute. Angie's List no longer has a customer phone number and it's nearly impossible to locate a path on their website to file a complaint with them. They must have been getting too many complaints.

Thumbnail of user patricias4611
Oregon
1 review
0 helpful votes
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December 27th, 2023

I wish I never signed up with this company. They are basically a scam, I'm constantly being sent "leads" where no one even answers the phone because they're probably fake ones that Angi makes, maybe even fake phone numbers. There has been something wrong with every single lead I have gotten, like someone wanting a gutter clean but they charge me for a roof clean. Or someone in a different state putting their address down wrong so I can't even service them. I try to dispute these to get my money back for those ones and since I did it so many times they started denying me. They then sell me more opportunities than leads which opportunities cost more on top of your budget - and opportunities are leads that already got 4 quotes from companies and they didn't like those quotes so they keep looking. I complained to Angi leads about how they are wasting my time and I do not want opportunities anymore and they are retaliating by only sending me opportunities now. Such a waste of money and time. I'm so disappointed and mad I signed up with them in the first place. They are a scam!

Tip for consumers:
They’re so disorganized someone called to sell Angi leads to me again and when I complained about Angi leads they hung up on me.

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Quality
Thumbnail of user keithl468
Illinois
1 review
1 helpful vote
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March 20th, 2022

I used to use Angi's list all the time. Over recent years with the merger with Service Advisor they are too panful to use. They really about selling space to their listers and harvesting your data to force you to go through them. It is impossible to get to easy vendor searches so you can reach out. It you want to communicate through Angi you must use their app, the web site does not support messages to/from bidders. I miss Kudzu and the old Angi's List.

Service
Value
Quality
Thumbnail of user baileyw70
Arizona
1 review
1 helpful vote
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November 29th, 2021

We signed up for this and I chose move in/move out but Angi made me sign up for a basic cleaning and it was too late to cancel or they still charge you. They charged us 180 and they only pay the cleaning lady $64 so they also rip off their employees. We had to pay the cleaning lady another $100 to do the move in/move out since the app screwed us over. You also can't get ahold of anyone super sketchy. Don't use this place.

Thumbnail of user michelep515
Massachusetts
1 review
0 helpful votes
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September 1st, 2022

The motto of this company Angie, We take care of our customers, is not the truth …. With much regret I am extremely disappointed! For a friend I got removal services for a double bed, Medicaid did not come forth yet with order for her bed so I called in due time to cancel, talked with Kathy on August 1st to cancel service at this time for bed removal. Kathy went through, so she stated, to cancel services and told me I would not be charged. Today August 2nd I got a reminder, when I called to remind them of my cancellation Rep. Basically told me no one cancelled order and I will be charged even if there is no removal. When I asked to talk to someone else he said they'll tell you the same. Really no sympathy or care for the fact the mess up was on their end! I say BE CAREFUL of this company!

Service
Returns
Thumbnail of user bonniel340
North Carolina
1 review
1 helpful vote
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January 11th, 2022
Verified purchase

Im not happy with Agie's List since it was taken over by Home Advisor. I don't like the website format, nor do I necessarily trust the contractors. These companies are supposed to be vetted, but I was recommended (and hired) and contractor that I later learned did not have the license or permits to do the job. I had to find another contractor to re-do the job and great expense. Very unhappy. My efforts to contact angies list/home advisor were unsuccessful. I emailed and was told someone would be in contact, but never were.

Thumbnail of user johnf724
California
1 review
5 helpful votes
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June 15th, 2018

If you put your information into angieslist.com you will get tons of spam email and calls. After entering my information my phone didn't stop ringing multiple times a day every day till I changed my email address and phone number. This company is horrible!

Thumbnail of user dalaynat
North Carolina
1 review
5 helpful votes
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December 19th, 2019

What everyone else is saying is absolutely true. They rope you into a contract without explaining it. We got three leads, only one of which panned out profitting us less than one month of Angie's list fees. A waste. They said they were flexible and would be able to freeze our account in our off season. WRONG. So basically the onboarder will say WHATEVER you want to hear. The payments drove our business to the ground in the off season. Worst decision we made for our company.

Thumbnail of user jeremyd128
Florida
1 review
17 helpful votes
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January 13th, 2020

We hired Angie's List to advertise our company in. They assured us that for the $1300 a month they were going to charge us that we would receive 35 to 60 customer leads per month. After almost 2 months we had a total of 4 customer leads. We tried multiple times to contact our sales rep, It took canceling our payment to them for him to finally respond. Now they want to charge us $4550 for early cancelation of a service that they can't even provide.

Thumbnail of user corneliusp26
Louisiana
1 review
0 helpful votes
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November 2nd, 2021
Verified purchase

I was blown away how fast this company was able to give a estimate and ready to start the next day was crazy and it only took them a day in half to complete the job and clean up and the owners was there as well helping clean up

Thumbnail of user lisaz653
Oregon
1 review
0 helpful votes
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March 7th, 2022
Verified purchase

Your old format was easier to use. We only heard from one contractor that we contacted through Angi and we ended up using a contractor we were referred to from another source. We will use Angi again to read reviews on local businesses, but not happy with the new project format so will skip that part.

Thumbnail of user theresad505
Washington
1 review
0 helpful votes
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June 22nd, 2022

Kept rescheduling until I finally lost it, and canceled all work. I needed two things done, I had some drywall to replace, and I wanted my yard mowed. Both projects were continually rescheduled. Not cool.

Tip for consumers:
Even though their advertisements on TV are alluring, do not believe it. This was crap.

Service
Value
Shipping
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Thumbnail of user lindac3819
North Carolina
1 review
0 helpful votes
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March 2nd, 2022
Verified purchase

My experience was great with McMillan land Management. The were very professional and punctual. They were respectful of all my things outdoors and did a great job with all the services they did. Would hire them again.

Thumbnail of user alfredol67
Florida
1 review
0 helpful votes
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July 18th, 2022
Verified purchase

Contractor never arrived. Angi's home advisor entered the wrong address. The contractor lives in PA, and I live in FL. It's neither the contractor or my fault but nevertheless the contractor entered a "completed" job in the Angi App and walked with his money. Contractor said he didn't want to lose his time and money. I had to pay the full amount for a job never started or completed for an address that was mistyped by Angi. Angi offered only 50% of the booking when it was their fault in the first place. Waste of my time and money. I lost both. Now I'm doing the job myself wasting more time.

Tip for consumers:
Angi's is a great concept on paper but leaves much to be desired in practice. Make sure you understand their guarantee program. When booking a job: Enter a detailed job description personally/yourself and make sure the information is correct especially time/date and address. Beware that some contractors will cancel on you before their penalty period. It will be incumbent on you to have some more contractor options available, so your time is not wasted. Good Luck

Products used:
None. No Services were finally rendered...

Service
Value
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Thumbnail of user robertb7055
New Jersey
1 review
0 helpful votes
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August 21st, 2022
Verified purchase

It was on a Friday, after vendor failed to follow-thru on contract, I was left up the creek without a paddle. Made a few calls. Had two other parties show up, and took a look. He was able to do what others were not able to do.

Thumbnail of user shawns829
Indiana
1 review
0 helpful votes
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September 21st, 2022
Verified purchase

I just went back into Angi to get the companies name who did my water softener install. I couldn't remember. I just stepped through the process again and did not select any contractors to contact me... I cancelled out of te page. Now my phone is blowing up again. Please make this process more friendly. Sometimes we just want information and not contacted.

Thumbnail of user davew622
Florida
1 review
0 helpful votes
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December 9th, 2020

I recently hired Preferred Electrical Construction, Inc. located in Edgewater

The company and employee who was sent to me was very professional and courteous.
The employee later contacted me as a follow up for satisfaction. I would highly recommend this company.

Thumbnail of user jessicat1257
North Carolina
1 review
0 helpful votes
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March 31st, 2022

Do not use this company! They are frauds! They tried to take $1000 out of my bank TWICE! Without my permission I am beyond furious!
They charged my husband for leads that didn't even call him bak! They cannot take my money without my $#*!ing permission you $#*!ing scumbags! Now because of you $#*!ers I'm negative $700 in my
Bank!

Thumbnail of user barbaram2227
Utah
1 review
0 helpful votes
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October 4th, 2021
Verified purchase

I used Angie to help me find a contractor to paint my kitchen cabinets. John Kara's did an excellent.job. I used Superior Marble and Granite for my counters they did an excellent job. I have been very pleased with Angi's services.

Thumbnail of user gladysh58
New Jersey
1 review
0 helpful votes
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September 16th, 2021

Giovanni of NJ Contractors built a brick mailbox for me and he was absolutely amazing. He built this mailbox that came out to be stupendous and he built in in 4 hours. He is very meticulous and most of all he is a man of word and totally reliable. He is a person you can trust and he is very punctual and true to his word. I would recommend him without hesitation and I give him very high marks.

Gladys Herreros

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Thumbnail of user loril825
Georgia
1 review
0 helpful votes
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August 11th, 2022

We were told we would have to give a credit card # to hold an appointment but it would not be charged until we confirmed... it was charged right away and we have called and emailed 6 times to cancel and been told they would charge us a cancellation fee and would not let us speak to a supervisor... first experience with them and a horrible one... don't use this company!

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Value
Thumbnail of user simonc339
Massachusetts
1 review
0 helpful votes
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November 7th, 2022

Seriously, Angie's List was great from a consumer's point of view. Sign up and get access to grade and reviews from people who have actually used the company or service in question. Now, as Angi (and after a merge or something with Home Advisor), you have to choose a project, provide increasingly specific details, and then, what a surprise, provide your contact details and presto, they'll provide you with three companies who will pursue YOU!

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Marilyn M.
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