This website seems to be closed. Find similar businesses
  • Angi (formerly Angie's List)

Angi (formerly Angie's List)

Write a Review

Overview

Angi (formerly Angie's List) has a rating of 2.4 stars from 2,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Angi (formerly Angie's List) most frequently mention customer service, home advisor, and credit card problems. Angi (formerly Angie's List) ranks 125th among Local Reviews sites.

  • Service
    699
  • Value
    650
  • Shipping
    193
  • Returns
    273
  • Quality
    568

This company does not typically respond to reviews

Positive reviews (last 12 months): 29%
Positive
18
Neutral
0
Negative
44
344
See all photos
How would you rate Angi (formerly Angie's List)?
Top Positive Review

“Great job. Happy with the service!”

Brian R.
7/14/24

Roman and Alex did a great job with my move. They were efficient and careful with my items. The price was fair and the service was excellent

Top Critical Review

“Contractor scheduled is a no show!~”

Christine R.
10/10/24

I scheduled a duct/vent cleaning service through Angi last week. I wanted them to pick the contractor, just a qualified person, and they gave me a reasonable quote. I accepted. I got a confirmation of a match (the first on Friday October 4 at 8:41 am) for today - October 10, at 8 am. Later that same day, I got a second confirmation at 5:12 pm. I was puzzled at this, but OK. On Monday, October 7, I got a third confirmation at 11:55 am. Puzzled, I went online and looked at my booking, and yes, there was the named contractor - I sent him a message basically just acknowledging that I knew he was my contractor. All looked fine - and I spent a lot of time on Tuesday moving furniture and other stuff so there was clear access to every vent, vacumed each room, cleared pathways from any doorway they might need to use, etc. At 6:15 am - I get a text that my booking starts at 8:00 am. Then at 7:30 am, I get a text message that "unfortunately we were unable to match you with a top-rate pro for your service... we have rescheduled you for Sunday October 13 at 3 pm...". Thirty minutes notice that NO ONE was going to show for an appointment confirmed right through yesterday. I cancelled that booking, and now they won't let me write an honest review, because I didn't actually "hire" the contractor! So my honest review goes here. I will hire someone else, because Angi has wasted a good bit of my time, and I have no confidence at all that anyone will show up on Sunday either.

Reviews (2,475)

Rating

Timeframe

Other

Reviews that mention popular keywords

home advisor (77) credit card (63) phone number (49) business owner (36) use angie (219) customer service (185) quality work (15) cleaning service (38)
Thumbnail of user laviebarnes3
Illinois
1 review
0 helpful votes
  • Send Message
July 25th, 2023

August 2022 I paid to have someone come into my home and put up a 60" TV. When the guy arrived he was 2hrs late, claims he was lost. The guy had no idea what he was doing. He refused to use the bolts that came with the wall mount because he didn't have the tools for the bolts. He used his own screws. I called Angi multiple times to complain and the only transferred me in circles. To make a long story short July 2023 the TV fell off the wall and hit my son. The screws slid out the wall the and the TV fell and broke

Tip for consumers:
The customer service was unprofessional. I called multiple times and they never made any attempt to help fix the problem

Service
Value
Shipping
Returns
Quality
Thumbnail of user willies172
North Carolina
1 review
0 helpful votes
  • Send Message
February 9th, 2022

Had seamless gutters installed by JB seamless gutters and gutters protection corp in Goldsboro. Jose Blanco did a great job and good clean up. Very nice to work with. Highly recommended. Willie Strong

Service
Value
Shipping
Returns
Quality
Thumbnail of user joanm1123
Illinois
1 review
0 helpful votes
  • Send Message
November 9th, 2022
Verified purchase

It was a difficult problem- moving a kitchen cabinet from the refrigerator alcove so my new refrigerator would fit the space for it. The way it turned out, the problem ended up taking a lot of ingenuity and persistence. I was really impressed at how they never gave up until the problem was solved. The cost was reasonable. I reaaly appreciate the great job that was done, and by the next day! I think that was more than anyone could expect- a great combination of know - how and customer focus. Thank you, Foss Construction. You made my day!

Thumbnail of user pamelap1437
Georgia
1 review
0 helpful votes
  • Send Message
July 30th, 2022
Verified purchase

Just venting. I used Angi Home Services. To find a Painter they screwed up broke some stuff and ruined my carpet. They caused over 12,000 in damages. I tried to use the Angi Happiness Gaurentee. Well, I am so not happy. After 2 months of fighting with *******@angi.com and
*******@angi.com. They offered just over 8,000 and now want me to sign a non disclosure.

Tip for consumers:
I had a inexperienced painter painting in my home who broke things and ruined my carpet. I hope this is No one else's experience, but the complaint process for me dragged on for over 2 months and I was cheated out of money to make repairs.
Also, please know it seem Angi can take a long time to make an offer for your damages, but you only have 14 days to accept.

Products used:
Just venting. I used Angi Home Services. To find a Painter they screwed up broke some stuff and ruined my carpet. They caused over 12,000 in damages. I tried to use the Angi Happiness Gaurentee. Well, I am so not happy. After 2 months of fighting with *******@angi.com and
*******@angi.com. they offered just over 8,000.

Service
Value
Thumbnail of user tinam1157
New Jersey
1 review
0 helpful votes
  • Send Message
February 4th, 2022
Verified purchase

Ed was polite, professional, on time and extremely thorough. He was patient and really took the time out to explain all of his findings after the inspection. He made me feel very comfortable to ask any questions as well. He was very knowledgeable and explained everything in terms that were easy to understand. His report is very detailed with photos, videos, and 360-degree photos of the interior of the home. He uses an infrared camera that did detect a leak from the 2nd floor of the home to the 1st floor of the home that may have gone unnoticed without this type of equipment. Highly recommend!

Thumbnail of user kumars57
Minnesota
1 review
0 helpful votes
  • Send Message
April 6th, 2021

I called for a plumber and took the morning off. After an hour of waiting beyond his appointment time I called Angi and they said the plumber had cancelled my request. I was not called or emailed by the plumber or Angi. The customer service staff in Philippines was not helpful whether.

Service
Value
Thumbnail of user danielleh469
AngiSupport -. – Angi (formerly Angie's List) Rep

Hi Kumar, We are sorry to hear that your experience with Angi was anything less than positive. If you are still in need of a quality pro for your project, please reach out to us at homeowner@angi.com or give us a call at 888-811-2644 and we would be more than happy to assist. -AngiSupport

Thumbnail of user lisar3043
Maryland
1 review
0 helpful votes
  • Send Message
April 25th, 2023

Just because I used your service doesn't mean you have permission to call me over and over and over again to find out any details about why I used your service in the first place. Do not call me unless I call you first Angi. You've lost a customer because of your annoying pestering.

Thumbnail of user blakel84
Colorado
1 review
0 helpful votes
  • Send Message
January 27th, 2022
Verified purchase

This is the worst company to not only get leads from but to do business with. Customer service will hang up on you multiple times. The leads are garbage. They say you have control over leads(you really don't) until they dump 20+ on you. They charge you what ever they want for leads. They tell you that you'll be charged for X amount of leads on Wednesday then on Thursday they dump leads on you faster than you can keep up and charge you way more on Friday than thier email told you ot was going to charge. Meanwhile all your competitors are getting the same leads so by the time you call the leads are bad and you're stuck with a 25-40 dollar $#*! lead! There is a reason they have to keep rebranding the name! Take your money and put it into Facebook ads, You will do much better! DO NOT USE THIS COMPANY THEY ARE A SCAM!

Tip for consumers:
They scam you and take your money the leads from here are not worth it! Use Facebook to put up ads or another site

Products used:
Leads

Service
Value
Returns
Quality
Thumbnail of user susany292
Georgia
1 review
4 helpful votes
  • Send Message
December 14th, 2020

Angie's list is a scam avoid at all cost!

Went to Angie's list to hire a local contractor for bathroom remodel, we paid him $8000 up front and he never came back, contacted Angie's list and they told me there was nothing they could do when I asked them about his insurance and back ground check they said they didn't do that, long story short when I googled Angie's List come to find out 80% of their revenue is made in advertising businesses that Rate, so you cannot trust Angie's list and they're writing because they're going to take dad reviews off to keep the business that their listing so they can continue to collect advertising revenue.

Thumbnail of user stevenm2233
Minnesota
1 review
0 helpful votes
  • Send Message
August 6th, 2022

Signing up with Angi was difficult between my laptop and phone. Data not synched. But the primary reason I gave them a 1 is the barrage of emails and text messages I received. I probably got 40 some emails and 15 texts that I considered spam. Companies not associated with Angi started hounding me. I finally canceled my account and blocked all further emails/texts. That wasted a lot of my time. Just find a neighbor or a friend and get a referral. This service sucks and is annoying.

Thumbnail of user tonys322
California
6 reviews
14 helpful votes
  • Send Message
May 12th, 2022

Immediately after I made an Angi inquiry, I started getting large numbers of robocalls and solicitation to my cell phone. Most of the tradespeople I made inquiry with never contacted me or most were less than professional. I think Angi now focuses on selling your personal information. I won't use them again. As much as I dislike Yelp, the trade leads are good and I don't have a problem with spammers.

Service
Value
Thumbnail of user sybilw28
California
1 review
0 helpful votes
  • Send Message
January 12th, 2023
Verified purchase

Love the opportunity to book services directly through Angi, but there needs to be a way to specifically describe the services needed before the job is booked. Also, the customer service person who helped me cancel quoted a completely different cancellation policy from that I was told by the customer service person who helped me book the services. Finally, there were a shocking number of errors in the written confirmation of the services I booked by phone. You can surely do better.

Thumbnail of user jl639
Colorado
1 review
0 helpful votes
  • Send Message
September 6th, 2021

If you read the response of the rep all say the same thing. It looks like once a month they go and post a response once a month. I wanted a garage, contractors did not show for their schedule appointment. Angi (Book Now) just drop out of contact. I am looking for quality work - if you can show for you own appt, it make me wonder about the quality. I have used Angie in the pass and the work has been outstanding. However since the merger of Home Advisor with Angie I'll take my money to someone who show on time. Even when I reviewed the contractors they had selected (if you review Angi) they show that they have been associated for 4 years (and no review) although you look at other review searches their rating is a 2 or 3 with the same problems noted time after time. I was going to push through the problems but after thinking about it naaaaaaaa By the way - when you call their customer support they ask if you going to write a review - What's that all about?

Thumbnail of user emilyg937
California
1 review
0 helpful votes
  • Send Message
July 23rd, 2022
Verified purchase

It was a real pleasure working with Benjamin on a few projects so far I am a real estate agent and I am in an always need for contractor referrals and Benjamin was there to have everything done for my client witin tight timeframe and great pricing.
Always repair place in Beck which makes that far so much easier for me!

Thumbnail of user melissab2501
California
1 review
0 helpful votes
  • Send Message
June 11th, 2022

Do not fall into the gimmick of "we provide you leads"... This is a horrible platform that if you click on a lead it will automatically charge you. Does not matter if you ever speak to a client, text a client, or reach out in any way... Furthermore it is nearly impossible to communicate with the client as this app sends you in a circle.
Don't do it... In the course of 4 months I spoke one time to one guy for 3 minutes, only had a $1000 dollar budget so I gave him free advice on the phone, I have been charged over $1000 in four months, and even after canceling twice I contimued to be charged... Don't do it!

Service
Value
Shipping
Returns
Quality
Thumbnail of user zhichengz
New Jersey
1 review
0 helpful votes
  • Send Message
December 1st, 2021
Verified purchase

This is the second time this year we turned to Angi for help. Their referrals were definitely screened before and are very reliable to the customers in the market. Our experiences with their referrals were excellent. We got constant emails and phone calls from the company's representatives before we made the decision to hire. The information, suggestions and advice from them are trustworthy.

Thumbnail of user harryb452
Illinois
1 review
0 helpful votes
  • Send Message
April 13th, 2022

Prepaid for gutter work. Handyman said he would not finish job unless I paid more. This was after he started job. I felt I had no choice but to pay him $150 more other wise I would be left with a mess and unfinished work. I agreed I owed him roughly $20 for one downspout. Angi indicated I was on my own and no adjustment would be made.

Tip for consumers:
Suggest no prepaying.

Service
Value
Quality
Thumbnail of user chrish1160
California
1 review
3 helpful votes
  • Send Message
November 19th, 2019

I was a subscriber for years. Then I didn't really need them so I unsubscribed. I decided to try the "free" service and searched for a contractor for a specific job. Got 2 calls right away. Great. But then... I randomly receive a phone call from Angies List out of the blue. The woman immediately starts hammering me with questions. Not "Do you have a minute", she just hit the ground running. After about the 7th question I stopped her and told her A) I'm busy (I have a job) and B) why are you calling me? I told her to remove my number from their records and I will NEVER use their service again. Talk about invasion of privacy, lack of respect for my time and just overall hardcore spam... No thanks.

Thumbnail of user hannahd404
Illinois
1 review
0 helpful votes
  • Send Message
March 2nd, 2023

Every single business I was connected to was extremely overpriced, even for my areas average cost it was way over the average price for my area by $175! That's $175 over the areas average cost! And I was only connected with one out of the five companies angis list recommended to me.

Tip for consumers:
I had five recommendations for companies. I reached out to them and got no response except for one company who was extremely overpriced for my areas. Average cost per homeowner over price by about $200 and I never heard from any of the other businesses I reached out to or should I say that you guys reached out to for me.

Service
Value
Shipping
Returns
Quality
Thumbnail of user pamelad870
Virginia
1 review
2 helpful votes
  • Send Message
August 14th, 2021

This company is so confusing. They take your money first and then start spamming you with contractors and emails and texts and you have no idea if the job has been scheduled or not. Texts and phone calls come from Angi, HomeAdvsisor, and individual contractors. Contractors don't show up. I had to explain my situation 4 times on the phone and still the contractor has not contacted me---but how would I know with all the spam they send? My frustration level is through the roof!

Thumbnail of user danielleh469
AngiSupport -. – Angi (formerly Angie's List) Rep

Hi Pamela, Thank you for taking the time to share your feedback with us and we apologize for any frustrations this experience has caused. If you would like to contact pros at your convenience instead of sending your information through a project request, you can search the pro directory and view a list of pros. Once you are logged in on the website, type your search into the field titled "Lets find what you're looking for". When a small window pops up, scroll to the bottom and click "Continue search for..." to search for a pro. You can see ratings, reviews, and contact information so that you may choose who you want to contact for your project. We hope this helps! -AngiSupport

Thumbnail of user ginl4
Texas
1 review
3 helpful votes
  • Send Message
February 3rd, 2020

I am a pro on HomeAdvisor and Angie's list told me that if I signed up as a member I would no longer get leads charged from Angie's list to HomeAdvisor. Meaning if a Angie's list customer submits a request they would not package it over and sell it to the HomeAdvisor Pros. That is a lie. Today is day one of my contract and I am getting leads on my HomeAdvisor from Angie's list that have been sold over. Therefore paying two times for the same lead. Secondly, Christina Brown promised to give me a call today the day my account is to go active and she never did. I texted her and she said Oh Shoot as in she forgot, she said she would call when I requested and I said 2. I waited and never received the call. Then all of a sudden I receive a call from some man claiming to work for Angie's List and sent me over to supposedly my account manager Brad. S. In all now I am getting the run around and they have charged my AMEX and claiming Im in contract.

Thumbnail of user janett919
Florida
1 review
0 helpful votes
  • Send Message
June 23rd, 2022
Verified purchase

The first agent from Angi called and assisted. I was able to schedule estimates around my busy schedule. Picked the first who was able to start immediately and this time I had a great experience. Intend to hire this company for additional jobs.

Thumbnail of user monicas788
Pennsylvania
1 review
0 helpful votes
  • Send Message
August 26th, 2022

Tried to hire handyman but they kept rescheduling according to their time and availability. They never showed up and didn't provide any kind of service. Please do not contact Angi for any kind of service. You will never get what you want to get done.

Service
Value
Thumbnail of user jamesw4715
Georgia
1 review
0 helpful votes
  • Send Message
August 20th, 2022

I had a knocked down mailbox and needed it repaired. (I'd do it myself BUT I'm old) Did Angies List and set up a repair time with up front payment. It was to be repaired the following day BUT it was raining and the repairman delayed his arrival. THEN reset his arrival for a week away. I canceled the service call. I took my old body out and did the job myself with a lot of bruises and pain. Initially the repair was set up quickly BUT it never took place. When I called to complain I was basically ignored because it was a minor repair. This company was, once upon a time, highly regarded. Now it simply wastes your time.

Thumbnail of user paula1833
Florida
1 review
0 helpful votes
  • Send Message
July 8th, 2022

No worthwhile contractor asks for a deposit for a job estimate, nor should a third-party recommendation site (honest ones state up front how they make their money through advertising and referred jobs, NOT by charging for inquiries and estimates!). Asked for contractors to provide bids for a lanai, got hit up byu Angi for a deposit over $300 before the contractor comes out! Absolute drek.

Service
Value
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Company Representative

Thumbnail of user marilynm450
Marilyn M.
Typically does not respond to reviews

How do I know I can trust these reviews about Angi (formerly Angie's List)?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Angi (formerly Angie's List)?