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  • Angi (formerly Angie's List)

Angi (formerly Angie's List)

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Overview

Angi (formerly Angie's List) has a rating of 2.4 stars from 2,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Angi (formerly Angie's List) most frequently mention customer service, home advisor, and credit card problems. Angi (formerly Angie's List) ranks 125th among Local Reviews sites.

  • Service
    699
  • Value
    650
  • Shipping
    193
  • Returns
    273
  • Quality
    568

This company does not typically respond to reviews

Positive reviews (last 12 months): 29.7%
Positive
19
Neutral
0
Negative
45
344
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How would you rate Angi (formerly Angie's List)?
Top Positive Review

“Great job. Happy with the service!”

Brian R.
7/14/24

Roman and Alex did a great job with my move. They were efficient and careful with my items. The price was fair and the service was excellent

Top Critical Review

“Contractor scheduled is a no show!~”

Christine R.
10/10/24

I scheduled a duct/vent cleaning service through Angi last week. I wanted them to pick the contractor, just a qualified person, and they gave me a reasonable quote. I accepted. I got a confirmation of a match (the first on Friday October 4 at 8:41 am) for today - October 10, at 8 am. Later that same day, I got a second confirmation at 5:12 pm. I was puzzled at this, but OK. On Monday, October 7, I got a third confirmation at 11:55 am. Puzzled, I went online and looked at my booking, and yes, there was the named contractor - I sent him a message basically just acknowledging that I knew he was my contractor. All looked fine - and I spent a lot of time on Tuesday moving furniture and other stuff so there was clear access to every vent, vacumed each room, cleared pathways from any doorway they might need to use, etc. At 6:15 am - I get a text that my booking starts at 8:00 am. Then at 7:30 am, I get a text message that "unfortunately we were unable to match you with a top-rate pro for your service... we have rescheduled you for Sunday October 13 at 3 pm...". Thirty minutes notice that NO ONE was going to show for an appointment confirmed right through yesterday. I cancelled that booking, and now they won't let me write an honest review, because I didn't actually "hire" the contractor! So my honest review goes here. I will hire someone else, because Angi has wasted a good bit of my time, and I have no confidence at all that anyone will show up on Sunday either.

Reviews (2,475)

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Reviews that mention popular keywords

home advisor (77) credit card (63) phone number (49) business owner (36) use angie (219) customer service (185) quality work (15) cleaning service (38)
Thumbnail of user maazm
AE
3 reviews
1 helpful vote
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May 22nd, 2019

Angie's List is a "higher-end" review site, because users actually have to pay for membership. But you get what you pay for. The reviews, given on an AF scale, are typically very well-thought out -- not a lot of that ranting and raving that's more common on free review sites

Thumbnail of user nathanb699
Illinois
0 reviews
1 helpful vote
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June 24th, 2022

I used Angie's List many times but the new business model under Angie holds zero interest for me. They charged me $25 to act as an intermediary between themselves and contractors. I suppose this is OK for people with no experience working with contractors, but a big part of choosing who to use is developing the relationship. So, I'll never contact Angie again.

Value
Thumbnail of user michaelt3169
Florida
1 review
0 helpful votes
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July 27th, 2022
Verified purchase

I'm a contractor through Angi Leads and it's been an uphill battle most of the way. The cost for leads is pretty high, averaging around $40. You can ask for credit if something prevents you from landing the job but good luck. Today I found out that if I receive a client, and get charged the fee automatically, and they immediately decide not to do the project anymore then I'm still in the hole that fee. I'm a new business owner and most of my charges hover between $100-$150, so removing $40-$50 from that automatically, hurts. Angi has been good for passively getting clients but that's it.

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Value
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Thumbnail of user dougj291
Vermont
1 review
0 helpful votes
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August 11th, 2022

A. S.A. P Pressure Washing just did a terrific job cleaning our gutters. First cleaning since we bought our home.in Milton, VT three years ago They even repaired a downspout. Took about 2 hours. The owner London Wofford & his staff are friendly & very professional!. I recommend them to anyone in need of this service!
*******880 A. S.A. P Pressure Washing

Thumbnail of user ajg53704
Colorado
1 review
0 helpful votes
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June 29th, 2023
Verified purchase

I booked well in advance for an eletrician to visit my business. At the time of booking, they indicated they had a pro available. In actuality, they didn't and rescheduled 30 minutes before the appointment. Contacted support and they kept changing their story. Please avoid using this company would be my advice.

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Value
Shipping
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Thumbnail of user paull226
Texas
17 reviews
42 helpful votes
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April 27th, 2022
Verified purchase

Angie's appears to have become corrupted by money! Companies get to pay to remove bad reviews and hide their true character. Angie's enables this. As a result, you cannot wholesale believe what Angie's says or what's on their website. It requires you to do your own investigation on these people to find out if you are being lied to by Angie's. The Corruption is deep, as they would rather hide bad reviews than represent someone honestly. It's collusion and I won't use Angie's again! Fortunately, there are other ways to find good people! Angie's is corrupt and are crooks, liars, not a reputable organization, and it's getting worse!

Tip for consumers:
I've found some great workers here, but it's not worth the games and having to learn how things work. Once you do, you will leave. Typically, the most hungry workers are the first to call you because they've destroyed their brand such that no one calls them. So, you have to know who to answer and accept, and who to ignore. Angie's will allow companies to pay to remove bad reviews, so they're lying to you and hide the bad people, so you end up picking them anyway. Do your own search, avoid this!

Products used:
I have used nearly every service they've offered until becoming disgusted with the ineptitude and corruption. The same failed companies are the ones to hound you first, so you have to know who to say no to. I've had Roofing Companies, Pool and Pool Equipment repairs, Plumbers, Sprinkler Repair, Home Improvement and light construction, Stone Masons, Carpet, Wood and Tile flooring, Gutter repair, you name it! I will NEVER use Home Advisor or anyone they are related to, which means Angie's, too, now!

Thumbnail of user tmntraf9.10
Florida
1 review
1 helpful vote
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August 7th, 2023

Don't waste your time or money. I am a contractor $1200 into a annual contract. All the leads I've got have been bogus not one has turned into a job. You can't even get anybody to answer the phone all they do on customer services give you the runaround, posting this to hope that nobody else falls victim like I did it's funny how some people don't mind doing work that they can't even be proud of at the end of the day they basically get paid to lie to you

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Thumbnail of user ds1341
Pennsylvania
2 reviews
0 helpful votes
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August 18th, 2022

Recently contacted them for refrigerator repair. Took 5 days to get an appointment with "pro"
30 minutes before appointment, they ask to reschedule because "no pro" available. This is after speaking to the "pro" directly 10 minutes earlier.
Stay away, bad news, don't waste your time with this sham of a company

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Value
Quality
Thumbnail of user jeanetta1
Ohio
1 review
0 helpful votes
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October 16th, 2021
Verified purchase

Please add comments from first part of review in addition to these comments. I requested extra projects to be done and they graciously accepted. They always explained things ahead of time. I didn't add photos because I didn't take "before " photos so there's nothing to compare. It was all top quality work‼ The clincher in this deal was that they gave me a set price which would not go up even if they had to do extra work or buy extra materials.

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Value
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Thumbnail of user todds767
Indiana
0 reviews
0 helpful votes
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June 25th, 2022

I hired an electrician for an outlet for my pool. Showed up 45 minutes late in a dodge charger,, than had to go get the parts. After another 1.5 hours of waiting I told him don't come back. He still did and said he felt threaten to start the job. I guess asking someone to do a job is threatening these days.

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Thumbnail of user janett895
Virginia
3 reviews
0 helpful votes
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May 23rd, 2022

We were looking for some help to finish our outdoor shed. I looked on Angie's List for someone hear our zip code and emailed Alex. He responded immediately and came by the next day. Instead of just giving us an estimate he started working right away. After about 4 hours our shed was completed. He did great work and was very reasonable. The temps were in the high 80's and he was in full sun, but he worked nonstop. We highly recommend him!

Thumbnail of user camyn1
Washington
1 review
12 helpful votes
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July 25th, 2021

I was willing to look past the confusing sign up process and the website/app that don't really have much functionality because getting my house cleaning scheduled when I wanted it was easy. That is, until it was cancelled less than 1 hour before the "professionals" were supposed to start work. Getting a qualified person here is the whole purpose of Angi and they could not do that. You'll notice in their email response that they don't guarantee much and require 48 hours notice for themselves.

Service
Thumbnail of user danielleh469
AngiSupport -. – Angi (formerly Angie's List) Rep

Hi Camy, Thank you for your review and we apologize if this has caused any frustration or inconvenience. We'd be happy to help find another quality pro for your project. Please reach out to our support team at (855) 975-7133 and we will be happy to assist you. -AngiSupport

Thumbnail of user janek340
Michigan
1 review
3 helpful votes
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August 17th, 2021

Had my asphalt driveway replaced recently. My "finished" driveway is 4-6 inches below lawn level, about 4 inches narrower on each side. I was told it will "fill in" eventually. My old driveway was level with lawn in all areas. Unknown to me, workers moved a bunch of stuff around in my garage, which was okay since they were using equipment to finish asphalt. However, did not bother to return anything to original position. Shop around before using this company!

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Thumbnail of user danielleh469
AngiSupport -. – Angi (formerly Angie's List) Rep

Hi Jane, We are sorry to hear that your experience with one of our pros was anything less than positive. If you have not done so already, feel free to share your feedback by writing them a review either through the Angi app or by calling our review hotline at 866-986-5478. We're also happy to look into this and assist with your work quality concerns. Please reach out to us at homeowner@angi.com or give us a call at 888-811-2644. -AngiSupport

Thumbnail of user davido1167
Colorado
1 review
19 helpful votes
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August 28th, 2021

I chose to do a pay upfront plan and schedule two weeks out. On the day that the service was supposed to be provided, I stayed home, but no one showed. When I tried to call, I was put on terminal hold and then told I could leave my number and they will call me back. They finally called me back at 18:30 And who already charged my credit card by 17:00, even though nobody ever showed up. No call from the service provider. Nothing. VERY unprofessional. Done with this group!

Tip for consumers:
In my case, it was a lot of trouble for nothing!

Products used:
None

Service
Value
Thumbnail of user toddp11
Kansas
1 review
4 helpful votes
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August 25th, 2014

Just as was said in another post, "Angie's List charges users for what other review sites provide free, with the suggestion that its reviews are thereby more reliable." If you decline to register, they still spam you with registration discounts. What a scam. You would think that this site would be a little more socially-minded.

Tip for consumers:
Do your own research. Google has an amazing amount of information.

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Thumbnail of user huntere34
Oklahoma
1 review
1 helpful vote
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April 16th, 2022

First it is extremely hard to deal with their customer support team. Also when you receive a lead there may be 15 other people in your area that received the same lead. All of the people who received the lead pay for it. And the leads are way over priced. Terrible service I do not recommend using it. Thumbtack is better because the home owner calls you.

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Thumbnail of user warrenm35
Illinois
12 reviews
132 helpful votes
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February 27th, 2019

I used Angie's list when looking for some work to be done on my home. Went through all the steps for three different projects. For two of them, only one "contractor" responded, the other, two contractors responded. One contractor didn't want to come out to give a quote, they did it through email without ever seeing my home or what I wanted done. Not very professional. Another, an electrical contractor, showed up, took notes, said he'd have the quote by the end of the weekend, never heard back from him. For my third project, the first contractor only quoted a portion of the job. He acted like he didn't want to do the work. The other contractor was a bit abrasive, but at least I got a full quote. Angie's list called to follow up and when I relayed my experience, the rep stated they would send me a list of contractors right away in my email. I never got that email. It seems they are as reliable as their contractors. No surprise there.

Thumbnail of user charlesn598
Tennessee
1 review
0 helpful votes
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December 14th, 2021
Verified purchase

I had a damaged tree from the recent severe weather causing it to tilt at a 45 degree angle. Martin Landscapes did an amazing job repairing the tree rather than replacing it thus saving me hundreds of dollars!
They were fast, efficient, punctual, and extremely professional.
I highly recommend Martin Landscapes.

Thumbnail of user paulc3255
New York
1 review
0 helpful votes
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March 20th, 2023

I can not say enough how pleased i am with this company. I needed to replace some broken concrete on my sidewalk. They scheduled the work within 2 days. Crew arrived on time and everything was completed in a timely fashion and clean. If you're looking for a quality job at a reasonable cost, this is the company to choose. I highly recommend them.

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Value
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Thumbnail of user jasonh1664
California
1 review
0 helpful votes
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April 7th, 2022
Verified purchase

Wonderful Team at Atomic Construction. Luke came out on a Monday and Pablo with Pedro installed the floor on Thursday. Left the home cleaner than when they started. Great guys very humble. As Luke stated, "we treat every job like it's the most important one on the schedule!" Please give Luke a call and let them help you with your project.

Thumbnail of user ariap10
New Jersey
1 review
1 helpful vote
  • Send Message
January 8th, 2023
Verified purchase

SCAM.

Not sure how this is still a legal business. They are acting out fraudulent business practices day in and day out and all of their employees know it. Their call center is in the Philippines somewhere and you get the runaround every time and they will keep charging your card for absolutely nothing. We had to have a fresh card made because of their fraud.

Deplorable and dishonest business practices and they've been doing it for 20+ years now. First under the business name ServiceMagic, now Homeadvisor/ Angi. Someone close these criminals down and throw the book at their CEO.

Tip for consumers:
Run far, far away from these scam artists.

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Value
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Thumbnail of user timm1417
Washington
1 review
0 helpful votes
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January 5th, 2022

I had a water leak under my house (in Vancouver WA) where a water line feeds my refrigerator. Jess and Rob came out quickly to assess and to repair the leak. Fortunately, they came early enough to prevent serious damage to the flooring. They were fast, professional, and explained everything very well. I will be using them again the next time I need plumbing work and I recommend them highly.

Products used:
Plumbing service

Service
Value
Quality
Thumbnail of user simonec118
Florida
1 review
0 helpful votes
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June 2nd, 2022

We asked Angi for help finding a company to plant a large Date Palm in our back yard. Two strong guys from Art and Tree Landscape came out the next day after talking with them on the phone about our project and put our tree in the ground! It was a tough job, but they got it done and quick! They were professional and courteous. I would highly recommend them for any Landscaping job big or small.

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Value
Quality
Thumbnail of user randyg287
Connecticut
1 review
0 helpful votes
  • Send Message
November 8th, 2021
Verified purchase

Angie's was fast and easy to use. Thank you for allowing me to rate the experience that I had with Blain construction. This is a good tool to allow others to review the quality of their work while preparing to make remodeling plans

Thumbnail of user sharjeelr
New York
1 review
0 helpful votes
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January 31st, 2022
Verified purchase

I was highly satisfied with my new carpet, beautiful job done by the installation team. We are repeat customers for a reason, I was able to pick out a beautiful new carpet in a reasonable price as well as they came to install in less then 2 days which I really appreciated because even in snow storm the team showed up and installed our new carpet. Thank you so much we will definitely be using National Floors Direct when we need to remodel the rest of our house.

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