Angi (formerly Angie's List) has a rating of 2.4 stars from 2,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Angi (formerly Angie's List) most frequently mention customer service, home advisor, and credit card problems. Angi (formerly Angie's List) ranks 125th among Local Reviews sites.
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Roman and Alex did a great job with my move. They were efficient and careful with my items. The price was fair and the service was excellent
I scheduled a duct/vent cleaning service through Angi last week. I wanted them to pick the contractor, just a qualified person, and they gave me a reasonable quote. I accepted. I got a confirmation of a match (the first on Friday October 4 at 8:41 am) for today - October 10, at 8 am. Later that same day, I got a second confirmation at 5:12 pm. I was puzzled at this, but OK. On Monday, October 7, I got a third confirmation at 11:55 am. Puzzled, I went online and looked at my booking, and yes, there was the named contractor - I sent him a message basically just acknowledging that I knew he was my contractor. All looked fine - and I spent a lot of time on Tuesday moving furniture and other stuff so there was clear access to every vent, vacumed each room, cleared pathways from any doorway they might need to use, etc. At 6:15 am - I get a text that my booking starts at 8:00 am. Then at 7:30 am, I get a text message that "unfortunately we were unable to match you with a top-rate pro for your service... we have rescheduled you for Sunday October 13 at 3 pm...". Thirty minutes notice that NO ONE was going to show for an appointment confirmed right through yesterday. I cancelled that booking, and now they won't let me write an honest review, because I didn't actually "hire" the contractor! So my honest review goes here. I will hire someone else, because Angi has wasted a good bit of my time, and I have no confidence at all that anyone will show up on Sunday either.
We had a lake house built by bare bones homes, they made everything so simple, they did the design and plans, we just sat back and watched our new home rise from the ground, it got built much faster than expected and we were thrilled with the results, the owner of the company is of British extraction, a charming and knowledgeable fellow. A delight to be around
Brandon Wolfe's Ohio Renovation Pro LLC did an excellent job converting my unfinished second floor cape cod into an awesome master bedroom! He and his crew took pride in their work and kept the communication open. I highly recommend this company and will work with them again.
Try to write an honest review. The site all of the sudden has technical problems or looses your password. Vote with your feet don't use this site. They had to change their name because of legal trouble and shady operations.
Angie's List is a complete SCAM! They lock you into a subscription that is practically impossible to decline. I haven't used any service cancel everything before even started and they giving me the running around to refund my membership subscription.
Got a very good professional and I am very happy with the work.
However, the website is very slow, impossible to navigate, and very frustrating to use.
Customer service is a joke, reading off of their boiler plate answers and not listening to what you are saying/asking.
I am not saying that you can't find good professionals here. It's just the effort and frustration involved.
Ps: be sure if you sign up, to make sure that you mark the box to NOT publish/distribute your email address to their contractors or you will start getting tons of solicitations.
I have had nothing but issues with my roof. I had five leaks sense the roof has been replaced. There is a $6656. 40 outstanding balance with a contractor and I don't want a lean placed on my property. While Rosser has come to fix the roof leak each time it still leaks. The roof has taken over a year to replace the first time and now continues to leak.
Tip for consumers:
While this company has an good rating the final product is less than adequate. Rosser attempted to use material that does not meet minimum code requirements. You need to know your minimum code requirements and watch what materials are being used.
Products used:
Rosser Roofing
Wrote an honest review on my experience with a contractor. The contractor threatened to sue me if I didn't take my negative review down. I let Angie's List know and they did nothing and were unresponsive. I took the review down simply to not be sued. The company maintains a high rating on Angie's List which of course is not accurate since they threaten people with lawsuits if they post anything other than glowing reviews! Was very disappointed that Angie's List did nothing when I reported this to them.
I can't say enough great things about this company. I am so pleased with my fence installed by Excel fencing and decking. Charlie, the owner, was great to work with and very helpful! The install crew that came out were very polite, hard working and did an amazing job from start to finish! I would definitely recommend this company.
Every single person that calls to try to get me to sign up with this company us incredibly rude. They are not knowledgeable about my business and my product and make that very clear within the first few minutes. Even if I were desperate fir business, I would rather go out of business than work with this horrible company.
Tip for consumers:
They are rude and misleading.
Products used:
None. Interaction based on phone calls.
Angi is a scam they pass you between three different service reps and all of them tells you a lie. I asked the first rep can I cancel they told me yes. So me thinking what can 350.00 hurt to use them for leads. After three weeks of no response I find out I'm stuck in a contract after I texted to cancel. Now they are trying to bill me for remainder of the year. They are a bunch of scammers. They resell leads up to 20 times you are competing with everyone and I got about 20 leads no good. Talked to one customer and he told me he had 5 phone calls within 3 mins from his post. Don't you Angi the former Angie list... Scam alert
I needed 4 lights installation and replacement, very polite and professional. He gave me a few tips I can use to save money in the future, even though I could call him for those things. He was nice enough to let me know. He also speak Spanish!
About 10 years ago I hired a painter who had a good reputation and I asked him if he was on Angie's list and he said no because they charge the contractor to be on the list. At that time everyone believed that "Angie" was like Craigslist and just a public list for people to find out about good contractors. It's still the same now and you can read how contractors get charged for calls they receive even if there's no job and there's random fees that they pay smaller independent contractors can lose big while "Angie" pockets millions
I compared reviews on the site to reviews found on Google's site and other places after having inferior services provided by apparently highly rated businesses. Noticed they were rated much lower on other locations.
I would use it for small deals that cannot do much harm, but careful with big ticket items, the ratings do not seem to match with the quality of work.
This website is a joke. We've paid for a year to have a profile and have only gotten scam calls and texts. After getting busy with our regular customers they refused to turn off our leads and were auto scheduling appointments we had no idea about. Customer service will not take no for an answer and refuse to take down our business page. Beware.
On July 17,2020 I contracted Advanced Roofing to put up a gutter, and the contract states that it would be about 3 weeks, but as of this date October 28,2020 the job has not ben done, and I haven't got my deposit of $200.00 back, and Joe the owner will not answer my text he has blocked my calls. This is not someone that I want to do business with in the future I will be going to court for my money back. I would advise anyone to think twice before you call Advanced Roofing for anything. Signed Earl
No questions. Extremely disappointed in your account manager Scot. It seems all he was interested in is charging us more instead of pinpointing our adverting budget so we could actually make money using your services. We continuously have had issues connecting and talking with him for YEAR. The only way I could ever get him to answer an email is connect someone here to have him respond to our emails. No after all these years of using your advertising because of his failure to help us. We have no choice but to cancel the service because how it current it we don't get enough jobs because we get to many contacts from areas we don't actually service. And he response if we narrowed it down to where it would work for us...He would have to charge us more for a smaller target area? How does that make sense?
We are moving into a rental that is quite filthy. The previous owners had a cat and a big black sheepdog that both made the house dirty and smelly. Green Clean arrived on time and cleaned our carpets quickly and thoroughly. I loved the way they answered my questions. Excellent company and well worth the cost.
This company gave my company zero leads in my area. They explained that I would get roughly 5 to 10 additional jobs per month. I was with them for 4 months and never received one lead in my area. They offered me what I consider fake leads roughly 200 miles away from me and trying to earn money from spending I attempted to book these jobs. I'm not the only one that believes these leaves are not real. They have no remorse for taking a small business's money and never giving one cent back to them. Angie's List is a terrible company and the worst advertising I've ever spent money on. They also deleted 140 reviews my company had because we did not pay them. Awful
Products used:
Marketing
Folks, I did everything they recommended as a contractor to obtain business from leads, they were all dead ends. They offer no refunds, and just say sorry it didn't work for you. I spent about $1000 I didn't make a red cent from any of their bogus leads. They're all made up! Thieves!
Tip for consumers:
Not worth it, run
I would rate this service a zero, but that is not on the scale.
On Thursday (6/9) I called to schedule an HVAC repair. The first available was on a Sunday.
When the assigned technician did not show on Sunday, I called the customer service number. They were unable to contact the technician they had scheduled,
I then cancelled the service. They told me that my credit card might still be charged, even though their job confirmation explicitly states that no charges will be assessed until completion of the job.
This episode makes me wonder about their quality control of providers and processes.
I was less than impressed.
My husband and I used Angi to find a company to repair our sprinkler system. We had the company out they gave us a quote and we paid $4092 through Angi. Then the company ghosted us. It's been 3 months of trying to get our money back and we always get told that "Chris" will call us Monday. Chris has never called, the sprinkler system is still broken and we are out $4092. Don't use this company if you actually want the work done! It's a con!
Tip for consumers:
Don't! Just don't use this site!
Products used:
They stole my money! I didn't have any service completed and I didn't get a refund! They owe me $4.092
They have taken hundreds up on hundreds of dollars for dead end leads. I truly think they generate fake leads! I have called so many of their " leads " and got no answer and no call back. My neighbor ( painter) had the same experience. Needless to say we have both cancelled with them after losing a few thousand dollars. I feel like such a dummy
Promptly came to my home and diagnosed a problem with the fan. Within 20 minutes the technician was able to tell me what the problem was... a faulty fan that blows air down into the fridge. They ordered the faulty fan and was able to get it cooling marginally before they left. They came back 5 days later and replaced the fan. This refrigerator is like new now! I had to turn down the refrigerator setting because it was freezing everything! THANK YOU, GUYS! Very professional staff! I have nothing bad to say! Excellent work! I'd 100% use their services again! TOP NOTCH!
Angi is just the WORST! First, you can NEVER get through on their 1800# to actually speak to someone. Even after I left a call back number - no one ever gets back to you.
They then charge you for membership - got a discount - tried to book a pro. He NEVER showed up. We were at the address. He said his GPS sent him to the address but he didn't show up. I guess he needs new GPS.
I then get a text message that the Pro did show up when he didn't. It's just an awful experience. I ended up cancelling the appointment but now have to pay a $25 cancellation fee. Absolutely awful!
Avoid yourself the pain by simply going to Yelp and finding someone there. Angi is just horrible!
After wasting my time entering all my information looking for a contractor, their web page asked me to call a number to verify who I am. I called that number and it had nothing to do with verifying me. From there on I could not get any referrals to the contractors. This is a simple waste of time.