I am so sad because anthropologie was my absolute favorite store growing up and even worked there as I got older in my 20s. It was always so beautiful and artistic and the peices were so unique and high quality making me feel OK about the high price point. In the past couple of years the store has turned into forever 21 in my opion but with the same high anthro price point. It has loud obnoxious music, cheap clothing and home decor, and the window displays are nothing like they used to be. The magic of anthropologie is gone. Even the website is terrible. None of the photos match in aesthetic and it's honestly just a mess. Also it seems like there are 100s of new items posted on their website every day and then go to sale in couple weeks. It makes the items feel disposable and not special at all. It is overwhelming the amount of $#*!ty items they have brought in. Id rather have less items put out every year thaat are high quality and beautiful than all of this. I stopped going in the store a couple years ago because it just got worse and worse. I know I can't be alone in feeling this way so I wanted to share my thoughts to connect with others who may feel the same. I am heartbroken my favorite store is gone. I hope one day the higher ups listen and magic of the store comes back. - heartbroken anthro girl

Horrible experience all round, in the 2 weeks following my order I kept getting emails that my 2 orders were about to be delivered but it was waiting for a tracking ID from a service provider. After another week I wrote to the support chat and they told me the orders had failed to be delivered and were now send back and I would need to wait for my refund.

Explaining that I never even received a tracking ID they still could not tell me when this attempt took place.
Service agent told me that I would need to wait about 1 week for my money... guess what 6 weeks after I order still no clothes nor my money back (total 450 euro).

After contacting service agents daily for a week, they start refunding me 1 item per day. The last item took another full week, telling me that the item was missing from the package and that I probably failed to put it in the package. You know the package I never got.

Finally after I ordered mid June I have all my money back as of September 14th. Never ever again.

We bought a couch on March 27 with a delivery of July. In early July, I received an email that our order was going to be postponed until October. In October it got bumped back to early Nov, then mid Nov, then late Nov, then early Dec, then mid Dec, then late Dec all the while each time it got postponed, they refunded and recharged my credit card. So now I finally called and spoke to a manager and he said he would look into it and get back to me by the end of the week (that was last week (Dec 24)). So I called today and spoke to someone and asked if there was an update on my order and the gentlemen on the phone informed me that it is now set to be delivered in June. 15 months after we ordered it and 11 months after they said it would be delivered.

DO NOT ORDER FURNITURE FROM ANTHROPOLOGIE

Anthropologie is one of those websites that won't post negative reviews. I reviewed one of their el-cheapo "trinket dishes" that I bought for a co-worker; I gave it one star because it is deceptively described on their website with their typical handmade, "artisan," one-of-a-kind jargon, but when I received it it had a MADE IN CHINA sticker on the bottom and was packaged in that flimsy cardboard that they put stuff in when it makes a long, long transoceanic journey. It was mass-made Chinese crap, in a nutshell. This happens with a lot of their stuff. Their branding and graphics and store layouts will make you think you're getting something very special when you're not.

Posting only good reviews is deceptive and a very poor business practice. I do not trust any store that won't post a bad review. I can understand editing for profanity, etc., but if a product deserves a one-star review, it should be posted.

Other things about Anthro that piss me off: No clothing they carry will fit you if you're bigger than an 8; the jewelry they carry is total crap (mostly from Alibaba.com) at crazy prices; their shipping charges are WAY too high, especially since they use that awful Fedex-to-the-Post-Office scheme, which also makes shipping very slow; and customer service is poor to nonexistent. Anthro is all image and little substance.

First and last time I order from this appalling company, worst experience of my shopaholic life. At the end of november I ordered two vases as a gift for a couple of friends from the US website. The items were poorly packed and one vase arrived completely destroyed. First issue but ok it happens. I immediately asked for a replacement, that was two weeks ago and I am still waiting. I have been in touch with customer care literally every three days for the past two weeks and all the time l have been given the same pointless useless and unreliable answer: we are taking care of it, your case has been raised as priority, you will receive a dispatch confirmation mail in 48 hours. I have heard this several times and yet nothing arrived, not an email, not the parcel. I feel deceived by this company. I suspect the replacement item is now out of stock but they won't tell, so what's next? I read on the other reviews that getting a refund is not that easy as well... I am so embarassed now as at somepoint I will have to tell my friends that they will probably never receive the gift I meant (and PAID) for them. Refrain from buying from this company, they don't care about their customer. Not all that glitters is gold I'm afraid.

While I absolutely love their clothes, their customer service and online ordering is horrible... no quality checks in picking items to ship. I ordered a $188 dress and received a Tshirt... I thought it was a joke or some bonus gift... but no, someone actually packed and shipped this gray measly tshirt thinking somehow it was worth a $188 or red (it was gray)... please, hire competent people. Then when I called to inform them of the mistake, they promised it was shipped out immediately for me to wear as planned (had it next day air shipped and paid the premium). Called a couple of days later to check the status, they said no it was in Quality Control Check mode (for 2 days)... so needless to say it was not shipped and still no dress with 1 day to go... then was told, probably wouldn't be able to overnight and asked why... well, UPS doesn't deliver on Saturday... I said they do if you pay for it and since they made the mistake and I had originally ordered expedited... they would deliver it to me free as expected before... so never ordering from them again! I am not in a "grab bag" type of person!

I placed an order in November for 2 Claudia Petite Swivel chairs and they arrived on March 10th both damaged. The delivery company let us keep them as loaners and today the new chairs arrived and one of them was damaged again in the same part that the other two were (bottom part of the chair). I ask you how many more rounds of deliveries do we have to receive until Anthropologie can deliver a quality piece of furniture?

When I called Anthropologie to find out if these chairs go through quality check before they leave the warehouse the representative told me that she will need to put a special request in for me for this to occur. The team needs to investigate if it's coming from Anthropologie or delivery company. How is this possible that as a company Anthropologie does not quality check their furniture prior to shipping it out, especially for custom made furniture? She said this will take 3-5 business days. Additionally, why is it my responsibility as a customer to flag this for your company to ensure your processes are working accurately? This is completely unethical that you as a company charge upward of 1K per chair and promote quality?

I have called multiple times and spoken to various representatives no one can provide support. I am writing this email in order for it to reach someone in management at Anthropologie and I sincerely hope that someone gets back to me to resolve this issue.

I have been a loyal customer to Anthropologie since 2011 but will need to seriously reassess this moving forward if someone does not reach out to come to an amicable solution soon.

I purchased $700 worth of clothes and PayPal choose the wrong payment method and PayPal stated Anthropologie pics that cord out, which I did not authorize. I called PayPal and ask them if they would change out my work card to my personal card to get this matter taken care of and they told me to contact anthropology and anthropology they would not swap cards for me so I had to go into the store return the items to get the stuff charged back to my work credit card from my work credit card to my personal credit card and this all could've been resolved now since I have did that they told me that PayPal put a security left on my account. Anthropology told me this and then I am PayPal said that they did no such thing and I am Holly upset and I have tried to call Anthropologie like 10 times and I have sent numerous emails and nobody will respond to me and I'm Holly upset that there is a lift on my account for a something I did not do and for be this was brought on by PayPal an anthropology for picking the wrong card because I specifically said which card number I wanted to use I will never do business with these cracks again