I bought a jacket through the online service. Anthropologie sent two jackets rather than just the one that I paid for. I brought the extra jacket back to the store to return it and was told that it was rightfully mine and that I should just keep it. Since I did not feel that that was the honest thing to do, I then went home and called the online service. They proceeded to act like this was my fault and that I had done something wrong! I feel like I went the extra mile to be honest by going to both the store AND calling the online service. I expected to at least receive a thank you for pursuing the return. At this point, I am going to avoid Anthropologie and its affiliates (Urban Outfitters and Free People) in the future given this TERRIBLE treatment by their representatives.

Purchased two sofas around September 2019. It has been an unending series of errors on their part since then (it is now Oct 2020): wrong orientation, wrong pieces, wrong size, wrong color, wrong fabric, one order was cancelled AFTER 3 months of waiting because they weren't making the item in that color anymore EVER AGAIN, only to be told later they would, but only after we had already moved forward designing a space around the new color. Keep in mind that between each of these errors you will be waiting 2 to 3 and possibly 4 months before the NEXT mistake is sent to you. We had to give up one one item completely because they haven't gotten it right after a year. A YEAR! To date (and forever no doubt) this is the most unprofessional experience we have ever endured.

I ordered four items from Anthropologie. Firstly, everything is completely overpriced and low quality here. Secondly, after paying for shipping my order was lost. I finally found it going to the WRONG LOCATION. I couldn't change the final destination and I spent half a day trying to change the address. I talked to a manager at Anthropologie who assured me the address was changed. The address was never changed, and nothing could be done to resolve the issue, according to the company. It was constantly pass the buck whether it be talk to the shipping carrier or contact the sister store. Finally, the items were sent out in FOUR separate boxes. Use a different service like Nordstroms Rack, BCBG, Free People, or Zara.

This is my first order from Anthropologie so far it has been a disaster. When I placed the order I had to telephone customer service as I was not prepared to pay the shipping cost I was persuaded that the quickest way was to place the order & then she would refund this cost the website was by the way advertising free delivery.The refund didnt happen so the next member of staff said they couldnt refund I then instructed them to cancel the order. A 3rd member of staff then agreed to the refund although still not received.
Part of the order arrived instead of 2 cushion covers I received1 & a black skirt I am still waiting for advice about returning this as you have to wait 70 hours between emails why?
If you make so many mistakes as a retailer you need to sort it out as soon as possible I now have no confidence in this retailer
Denise W

If you want to (1) Wait a long time for your item; (2) Pay to return the item (although almost all companies are offering free returns right now); (3) Be told to go to the store instead to return despite Covid-19; (4) Have your items not match what is described... then go ahead and shop here. I do alot of online shopping and very disappointed in the quality of the items for the price point and the overall customer experience. AVOID AVOID AVOID if can! There's better out there!

Horrible, horrible service. I used to have a wedding registry on their site; I received a gift that I had originally registered for but had changed my mind about, and decided to return it for credit. Despite repeated assurances along the way that the gifter would NOT be notified about this exchange, I was informed that the process was completed when the gifter messaged me to ask why anthropolgie had credited their credit card. Customer service was of absolutely NO help - they offered to rectify the situations by giving me store credit in the value of the gift by CHARGING the card of the individual who had gifted me in the first place. Absolutely no shame. And this was after three e-mails (with boiler-plate responses of apologies for inconvenience), and two calls.

I wanted to order a small, but not inexpensive, ottoman but refused to pay a $150 shipping fee. When I called customer service, I spoke with very condescending, unhelpful representatives (Jessica and Joannah, specifically). Almost every other furniture retailer, including Ballard, Urban Outfitters, West Elm, Crate and Barrel, Williams-Sonoma, World Market, Pottery Barn - the list goes on - has a cheaper flat-rate, or a more fair per-item shipping fee. Why does Anthropologie think they can swindle their customers? When I told Jessica I would no longer be shopping at Anthropologie, her response was a curt, "Ok." This company DOES NOT value its customers.

Although many of the clothes on Anthropologie are nice, BUYER BEWARE! Here are some things to consider before buying from Anthropologie: (1) Sizes are not always accurate. (2) Descriptions are not always accurate. (3) You get dinged for returning anything, approximately $6 per item. AND THIS IS HUGE: (4) If you return and request your money back, they can take up to a month to refund your money! (5) Clothes are way to expensive to have to hassle for a refund. And while you are waiting, they bombard you with emails trying to get you to spend more money! BOTTOM LINE: Customer service is poor, and returns are a real hassle. I have NEVER had to wait a month to get a refund. They received items within a few days, but still would not refund for a month, so I went through our Credit Union and they took care of it.

I do very much enjoy the bold patterns and colors, and the fact that many of their designers refashion some of the older styles from the 20's, 30's and 40's eras. It's like recycling, but for fashion and what they come up with is a new look. The unfortunate thing is, that new look doesn't usually translate as "timeless".

Another downside for me, is that their sizing isn't consistent between designers. For instance, I wear an XS in their Odille line, but wear S (sometimes M) in their Walking on Snow line, which makes online ordering like a blind-folded game of darts.

The quality is meh, okay. The fabrics last, but not as long as many other brands that I buy. Even with recommended care, a silk blend shirt that cost $100+ will have to be replaced in 2-3 years. I know that may seem like a long time, but for the money... it's not that long at all, considering I can buy stuff from J. Crew for the same price that's lasted over 7 years.

Still, some of their styles are endearing, with their frills and frocks, they very much make me think of a garden tea party in the British countryside.

I made 2 purchases through Anthropologie and I used PayPal. Right after I made my purchases, PayPal informed me that my account was hacked. Someone used my information and drained my bank account. I tried calling Anthropologie about it and instead of being helpful, they canceled my existing order! So I called them back asking for them to undo the cancellation and they refused to. I still have not been refunded the money I paid them originally either. It's been a few days. DO NOT SHOP HERE. YOU WILL BE RIPPED OFF.