Aosom

I decided to take a chance and order something as the reviews were pretty good for the product I wanted (a large covered run for my ducks). The product came quickly and is technically what was described, a metal frame with chicken wire, however, that's no mention that you need to be cutting out chicken wire and attaching it yourself with wire and zip ties- think of a really terrible flimsy sewing project. I spent over 16 hours trying to make it sturdy and usable and finally just gave up and ordered something different.

I did get a reply from their customer service where they offered $140 back if I kept the product, or they offered a full refund if I still wanted to send it back, however they wouldn't pay for return shipping. I chose the $140 back because I'm sure the shipping costs back would have been astronomical and I've already had more than enough of this thing.

They also sent me a survey which is only one question, and I've attached a screen shot below. Clearly they're pressing for the removal of the negative review I left of the item. So shady. Based on my experience there's no way all the positive reviews are legit, they are absolutely padding with a ton of positive reviews.

I ordered a dog kennel and it shipped promptly. That's were the good part ends. I'm sure everyone that has given them a 5 star review did not have to deal with their customer service. And that's the chance you take. Will you get the product you ordered and be able to use it as you believe? Maybe. But if there is a problem, you will be completely screwed. Check amazon's prices. Turns out they had my kennel at the exact same prince and their customer service is legendary.
Like many others, my kennel came without the hardware and instructions. It's a pile of metal parts without them. I have contacted customer service many, many times over the course of two months. I waited on the phone over 15 minutes (their response says that the average time is 5 minutes... yeah right). I have requested a refund, but no dice. Seriously, save yourself the stress and aggravation and buy elsewhere. Or ask yourself if the potential savings is worth it when the product you receive is useless. I wish I had found this website before I ordered from them. Buyer beware.

I ordered my parcel in the 11th of November it was supposed to come in 3 days so that means 14th November. Its now 30th and I still haven't received anything. I called so many times and they assured me that the delivery will be coming on the day I called, I took days off to wait for it and nothing came. Called again and the same situation happened. I'm very disappointed in their costumer service as it seems they don't communicate to each other and maybe they didn't call the depot and didn't even aks about my parcel, I even asked give me the contact so I can speak to them directly but she declined and said its not possible. I could give no stars if I could.

Bought a shed for delivery on Wednesday they sent it Tuesday I was not in left with a neighbour large and heavy they were not happy when I went to build it half was missing I contacted them they said should be 2 packages they sent a tracking number but like the 1st it did not work now can't tell me when it would be delivered so I asked for a refund but they won't pick up package so will not refund!

I beg you to read the reviews before you buy. I was scammed into this. Exactly what the reviews said is exactly whst happened to me. I placed an order. After I read all the negative reviews, I tried to cancel. Within one hour, they said they cannot cancel the order, that it left. There's no manager to speak to and the rep hung up the phone on me. This is after taking my hard earned money. I was crazy not to listen to the reviews before I purchased. I was scammed big time. PLEASE STAY AWAY FROM THIS COMPANY PLEASE. You will thank me later.

Bought an out-sunny greenhouse from aosom, was miss critical components from the box. Aosom would not rectify the problem. I offered to buy the missing parts and still nothing. Extremely unsatisfied.