Aosom

This company is a joke. No response via telephone or email. I doubt we will get our £400 + money back. I feel I've been scammed. Please avoid. I will attach order number if I can and misaligned holes for swing seat

Absolutely appalling quality. The coop fell apart and the gaps are so big that they let predators in and they killed my beloved pets. If you care about your animals, please invest in a proper house for them and do not make the same mistake as me

Spoke to customer services but they are even worse than the coops, not willing to help in any way shape or form and all they do is blame others

Downloaded their Aosom app for the advertised 'EXTRA 15% off ' but didn't work.
Then I signed up for their news letter for the 12% discount, again didn't work.
Guess I shouldn't be surprised in today's online culture. Now I know to avoid these people in the future.

I ordered the duel composter. What I didn't know is that it would arrive in kit form. Now I am 79, but luckily like jigsaws. Putting the pices together is not easy but I have achieved it. It would have helped my choice if I had known it would arrive in about 20 pieces that were not easy to fit together.

This company is very up front about its products and they're extremely inexpensive. What makes them unique, in my experience, was their customer service. They followed through using automated resources like other online folks do, but when I had an issue with my product I called the number they provided in my confirmation and the associate was incredibly helpful. They offered, without hassle, to send a replacement product and sent me a confirmation. They exceeded my expectations. If you buy something extraordinarily cheap and expect the quality of the product to be flawless, you are flawed in your approach. The most you can reasonably hope for is a replacement. I felt Aosom was up front. Some of their stuff has cosmetic issues. But you get a deal at often less than half of what you'd pay for a similar product somewhere else.

The customer service was amazing. We're an older couple that needed a simple shed for garden tools. The instructions that came with the shed were missing some pages; they quickly emailed new ones. Still, we had trouble putting the shed together. Turned out the doors were bad. They replaced them - again quickly. However, the shed blew over in bad weather. It's just not designed for our climate I guess. Frustrated and feeling ripped off until we got persistent follow up emails asking if the product was working for us. Called the customer service and had a full refund within 15 minutes. I would buy from them again. If you've got to buy something sight unseen, these are the people to do it with!

I ordered a computer chair, I am still waiting on receiving it but so far I managed to make an error on the shipping address. I contacted them via email and they got back to me the same day. Customer service was able to cancel the order for me so I could re order it with the correct information. So far I haven't had any company for online shopping respond this quickly and help me resolve my issue. The wrong address was my fault I input the wrong province. They also notified me that there was a price difference and it turned out to be cheaper with the new address although only by $2 lol $246 for a massage and heated office chair, can't go wrong at that price (Pic in post)
Thank you to Mia from the CS Team who helped me resolve my issue!