I placed an order 12/1/16 from Aosom as a Santa gift. My credit card was charged 12/4 and a tracking number was sent to me for the order. When I checked tracking information, it states the anticipated ship date was 12/2/16. I called into the company today (12/19/16) because I have still not received my order. I was informed the product I ordered had sold out and I could get a refund. When I inquired as to why I was not notified of this, I was informed the company does not share this information with customer service. Now, I have 4 days to find something for my daughter from Santa. Thank you, Aosom, for ruining my 3 year old's Santa experience. This is absolutely unacceptable. I will NEVER do business with this company again.
I had placed order for 3 seater sofa by using Aosom app. Feel upset the sofa color did not come as described of the product photo. Never can contact the customer service despite numerous calls to them. We could not return the goods without the printed label from Aosom which NEVER got one from the customer service.
Do not buy from this company. We ordered a wheelchair ramp, when it came is was too flimsy and bowed in the middle. In order to return it we were required to pay over $230 for an item that cost $270. We live about 3 1/2 hours from the location they wanted us to ship it to but they would not allow us to return the item in person, though we were willing to make the drive. When I calmly expressed my frustration with their customer service, the woman I was speaking to got really snippy and sarcastic. This company had just lousy Customer Service and, based on our experience, flimsy products.
After receiving my beautiful new counter stools my son age 9 attempted to climb up the stool because he is to small to sit on the stool ( I have to use the foot rest to prop myself onto the stool and I'm 5.8) the foot rest broke. No injury to my son, thankfully. The wood had a bad piece of wood that could not be seen due to it being on the inside.
Called Amazon, where I had purchased the stools from, who connected me to Aosom directly. Spoke with Leigha who was very pleasant and apologized for all inconvenience. Also, gave a heart felt apologies about my son.
She replaced the the whole stool and the new stool was at my house in 4 days.
Besides for the bad wood part, the Fabrice and craftsmanship is of high quality. I have had many compliments on my new stools over the last few weeks. Definitely will buy again.
Purchased 2 chairs that are smaller than a standard chair and there is a problem with both these are lift chairs when I called I was informed they needed video and audio for the return then they want boxes to return where can I get boxes for chairs also they want to charge for return when their contract states they will return at their expense THEY LIE DONT DO BUSINESS
Product came damaged spend 20 min on the phone sent pics in and i guess scratches and dents inst good enough to be considered damaged. I looked online and seems there might be issues with security so called credit card company and had card reported stolen just in case. I will never use this company agean
I ordered a gezebo swing for my wife's birthday. I chose aosom based on fast processing and shipping. What a let down that was. This company was more expensive than a few others I found on line. But I foolishly believed they could hold up to the claims they made. So after 4 days of processing 2 emails and a phone call. It was finally sent to FedEx. So not fast processing. Now as the company says fast shipping. Hahaha tracking the order with FedEx. Estimated time of arrival 7 day. I should not have trusted this company! If you have all the time in the world to wait for them to take their time. Good luck!
Warning do not buy products from this company, poor quality and they do not honour warranty would have given 0 stars if I could. Tent was wet inside from heavy Dew, could not imagined if it was raining. Do not buy this tent
We bought a parasol from Aosom in January and never opened and used it until first weekend of May when it was warm enough to sit in my back yard. We were excited to open the new umbrella and check all its functions, we were testing the tilt button to adjust the angles, all of a sudden the whole tilt joint shatters into pieces. The tilt joint looks like made of metalic material, after it shatters, we saw it was made of plastic! I think the material of the tilt joint is not strong enough to handle the movement of the adjustment!
I called their customer service and they refused to do anything to make the new parasol work, even no replacement parts to offer!
The product came in a mess, mismatched pieces, two diff colours, no hardware, parts missing. The company didn't stand behind it, have refused to settle on a refund. They are standing behind a full return, but no boxes to return it in! They know full well, and are hiding behind this technicality. Poor business indeed.
Overview
Aosom has a rating of 1.6 stars from 131 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Aosom most frequently mention customer service, poor quality and credit card. Aosom ranks 812th among Home Decor sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Joe, thanks for the feedback. We apologize for any inconvenience the return process has caused. We do our best to make sure returns are easy, but without physical stores sometimes we will require photos, videos, or other evidence to expedite the process. Feel free to email our support team at customerservice@aosom.com, or call us at +1-877-644-9366 if you need further assistance. We appreciate your understanding.