• Art.com

Art.com

Is this your business?
Write a Review

Overview

Art.com has a rating of 1.5 stars from 172 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Art.com most frequently mention customer service, delivery date, and business days problems. Art.com ranks 964th among Home Decor sites.

  • Service
    50
  • Value
    46
  • Shipping
    44
  • Returns
    28
  • Quality
    38
Positive reviews (last 12 months): 9.1%
Positive
1
Neutral
0
Negative
10
55
See all photos
How would you rate Art.com?
Top Positive Review

“Order met my expectations”

Douglas T.
12/19/19

I ordered a framed, 30" x 40" canvas piece from Art.com early in Jan '21. My order arrived 12 days later. It was packaged well and easy to install with the included the hardware. It looks very nice on our bedroom wall (see photo). It also has a nice frame.

Top Critical Review

“TERRIBLE!”

e o.
10/9/24

The product I got was digitally stretched vertically out of proportion. It does NOT match the website or the original artwork. When I complained, they said it matches and they expect me to pay for return shipping. Spent $450 and got something that I cannot live with. What a waste of time and money!

Reviews (172)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (46) delivery date (11)
Thumbnail of user matthewc130
Oregon
2 reviews
8 helpful votes
  • Send Message
April 29th, 2018

What I received was a joke and sending it back cost almost as much as buying the crap. I would never purchase or recommend this site to anyone.

Thumbnail of user patricias1780
Canada
1 review
5 helpful votes
  • Send Message
November 3rd, 2020

Terrible, picture isn't even close to being centered and off cuts of picture visible on sides. Very poor quality.

Thumbnail of user adamw240
California
1 review
0 helpful votes
  • Send Message
August 14th, 2019

Company lies, promises overnight shipping only to reply oops sorry

I am going to cancel my payment now

Thumbnail of user ashtonc374
Florida
1 review
3 helpful votes
  • Send Message
December 11th, 2023

Ordered 9 canvas prints. 2 damaged, 2 no wire to hang 1 lost. Will never use art.com again! No humans to help at customer service.

Service
Value
Shipping
Returns
Quality
Thumbnail of user charlesm251
New York
4 reviews
0 helpful votes
  • Send Message
April 16th, 2018

Incredible Sales and Beautiful Art pieces. The selection is wide, and are of good quality. Nice Look

Thumbnail of user jerilynf4
Ohio
1 review
0 helpful votes
  • Send Message
February 12th, 2021

Looks better than the image on the website and got it quickly. It does however have a scratch at the top I'm not too thrilled with.

Thumbnail of user chrisb876
GB
1 review
6 helpful votes
  • Send Message
September 11th, 2018

Made mistake of giving this company my email address. Now get 5 spam emails aday. Unsubscribe does not work and no response from my emailed request

Thumbnail of user louiser37
Oklahoma
3 reviews
11 helpful votes
  • Send Message
October 27th, 2016

I absolutely cannot say enough about the canvas artwork I received. After waiting over 4 months (yes, 4 months) with another online vendor, I jumped at the chance to try their services when Art.com initially introduced the option to create one-of-a-kind canvases from one's photos. First let me say, I placed my order on Monday evening. ALL 7 canvases were at my front door by Friday. A turnaround of approximately 4 (yes 4) DAYS! I was so relieved to actually receive the product I had paid for...

After the other recent experience, I must admit my expectations were not very high. Needless to say, Art.com blew those expectations out of the water and into the next county. The canvases were very well packed within a box almost created to be a custom fit, heavyweight, cardboard envelope. None had even a single corner that was dented. I could tell this was a company that valued it's customers & their products.

Lastly, the vibrancy and clarity of the canvases is beyond anything I would ever have expected from an online service taking everyday photos and transforming them into lasting quality memories captured on canvas. And I love the option of the frame edging as black. Compared to other ordered canvases with a mirror-edged finish, the black option gives the artwork a very distinctive look that only makes the canvas picture's color tones, gradients, and contrast pop. Too bad I couldn't post pictures here to show the packaging and product, but you can check out my review on Google for the photos!

Art.com has one VERY satisfied customer here! I will DEFINITELY be using this option in the future to create additional personalized canvas artwork. Highly recommended and Greatly appreciated. LR

Thumbnail of user wernerh39
Michigan
1 review
2 helpful votes
  • Send Message
November 9th, 2023
Verified purchase

They admitted that they are unable and restricted to correct the bad colors of the print. Total waste of money.

Service
Value
Quality
Thumbnail of user aja146
Ohio
1 review
3 helpful votes
  • Send Message
September 21st, 2023
Verified purchase

No frames ordered, just prints. Shipping time: 5 weeks.

I don't expect it overnight but 5 weeks is ridiculous.

Products used:
Prints

Service
Value
Shipping
Returns
Quality
Thumbnail of user mikef147
Illinois
3 reviews
6 helpful votes
  • Send Message
November 7th, 2017

Delivered way ahead of schedule... I was just a bit shocked at postage... but other than that is was a great buy.

Thumbnail of user georgel541
Netherlands
1 review
1 helpful vote
  • Send Message
September 5th, 2020

We must learn from other people so that we can no more and be strong let's do this now and we can no longer safer any more.

Thumbnail of user robertm2997
New Jersey
1 review
1 helpful vote
  • Send Message
July 3rd, 2020

Simply outstanding. Even better than I thought it would be and I knew it would be fantastic. Glad I got it!

Thumbnail of user judithn64
California
2 reviews
12 helpful votes
  • Send Message
July 14th, 2021

We have purchased many pieces of custom art from this company and they turn out quality artwork! Great customer service as well!

Service
Value
Shipping
Returns
Thumbnail of user rjaa
Illinois
45 reviews
109 helpful votes
  • Send Message
August 20th, 2012

Incredible Sales and Beautiful Art pieces. I like the option to make your art canvas and that you can choose any border you want. :)

Thumbnail of user ew274
Canada
1 review
0 helpful votes
  • Send Message
July 19th, 2023

Framed canvas arrived much darker than example given and it looks cheap. Won't use them in the future.

Tip for consumers:
I should have looked for alternative reviews. Art.com's site gives a 4.5 star but when checking now, there is no way to read the reviews.

Products used:
Canvas print art

Value
Shipping
Quality
Thumbnail of user hopep33
Florida
1 review
0 helpful votes
  • Send Message
December 6th, 2020

Great canvas print, vibrant color, good quality, reasonably priced and arrived early! Highly
Reccomend!

Thumbnail of user nancyy24
Washington
1 review
2 helpful votes
  • Send Message
October 6th, 2017

I ordered a canvas of a particular size to cover up a window in my RV. I didn't want to put up curtains and the picture would of been a good look. I received the order on time and was very excited about it cause it looked really good, perfect colors that match the decor. I hung up the picture but notice that it was too short for the window. I had measured the window several times cause I knew it would be hard to find something that long. I ordered a print that was advertised at 30"/40" what I got was 30"/36" the bottom of the window showed through, so I email Art.com to return the item. I thought it would be no problem and packaged it back up and hauled it to the car while I wait for the return label. Well. Milo from the service dept wanted me to take a picture of the picture before they accept the return, I was puzzled, and wrote back that I had already repackaged and the huge package is already in my car, I was not about to open it back up to snap a picture!(and what would be the reason for that?)
I told him that it's the same picture that they send and the reason is the measurements are wrong on their website. Long story short. I refuse to take a picture and wanted a free return label. They wanted me to jump through hoops and gave me the run around again after severalemails. I told Milo I wanted to speak to the manager and that I will file a complaint with Amazon.the last email I receive today was that he will refund half the money and the other half when they receive the return package. What a joke. All that back and forth, and I'm still waiting for the return label, cause I'm not about to pay for the shipping back.

Thumbnail of user patr303
Connecticut
5 reviews
17 helpful votes
  • Send Message
May 25th, 2022

They consider my gift certificate as a discount. A gift certificate is a form of payment. Not a discount!
Do NOT USE THEM!

Tip for consumers:
They have illegal policies. Do Not buy from art.com

Products used:
canvas art

Service
Value
Thumbnail of user carols1570
Michigan
3 reviews
4 helpful votes
  • Send Message
November 6th, 2020

Ordered 12 items. Returned 11. Refunded for 9. Paperwork to prove everything. Art.com wouldn't refund my money.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Art Prints, Framed Art, Original Art & Home D̩cor items at Great Prices. Custom Framing and Canvas Transfer available. Fast Delivery, 100% Assured Satisfaction.

How do I know I can trust these reviews about Art.com?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Art.com?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business