Art.com has a rating of 1.5 stars from 172 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Art.com most frequently mention customer service, delivery date, and business days problems. Art.com ranks 964th among Home Decor sites.
I ordered a framed, 30" x 40" canvas piece from Art.com early in Jan '21. My order arrived 12 days later. It was packaged well and easy to install with the included the hardware. It looks very nice on our bedroom wall (see photo). It also has a nice frame.
The product I got was digitally stretched vertically out of proportion. It does NOT match the website or the original artwork. When I complained, they said it matches and they expect me to pay for return shipping. Spent $450 and got something that I cannot live with. What a waste of time and money!
What I received was a joke and sending it back cost almost as much as buying the crap. I would never purchase or recommend this site to anyone.
Terrible, picture isn't even close to being centered and off cuts of picture visible on sides. Very poor quality.
Company lies, promises overnight shipping only to reply oops sorry
I am going to cancel my payment now
Ordered 9 canvas prints. 2 damaged, 2 no wire to hang 1 lost. Will never use art.com again! No humans to help at customer service.
Incredible Sales and Beautiful Art pieces. The selection is wide, and are of good quality. Nice Look
Looks better than the image on the website and got it quickly. It does however have a scratch at the top I'm not too thrilled with.
Made mistake of giving this company my email address. Now get 5 spam emails aday. Unsubscribe does not work and no response from my emailed request
I absolutely cannot say enough about the canvas artwork I received. After waiting over 4 months (yes, 4 months) with another online vendor, I jumped at the chance to try their services when Art.com initially introduced the option to create one-of-a-kind canvases from one's photos. First let me say, I placed my order on Monday evening. ALL 7 canvases were at my front door by Friday. A turnaround of approximately 4 (yes 4) DAYS! I was so relieved to actually receive the product I had paid for...
After the other recent experience, I must admit my expectations were not very high. Needless to say, Art.com blew those expectations out of the water and into the next county. The canvases were very well packed within a box almost created to be a custom fit, heavyweight, cardboard envelope. None had even a single corner that was dented. I could tell this was a company that valued it's customers & their products.
Lastly, the vibrancy and clarity of the canvases is beyond anything I would ever have expected from an online service taking everyday photos and transforming them into lasting quality memories captured on canvas. And I love the option of the frame edging as black. Compared to other ordered canvases with a mirror-edged finish, the black option gives the artwork a very distinctive look that only makes the canvas picture's color tones, gradients, and contrast pop. Too bad I couldn't post pictures here to show the packaging and product, but you can check out my review on Google for the photos!
Art.com has one VERY satisfied customer here! I will DEFINITELY be using this option in the future to create additional personalized canvas artwork. Highly recommended and Greatly appreciated. LR
They admitted that they are unable and restricted to correct the bad colors of the print. Total waste of money.
No frames ordered, just prints. Shipping time: 5 weeks.
I don't expect it overnight but 5 weeks is ridiculous.
Products used:
Prints
Delivered way ahead of schedule... I was just a bit shocked at postage... but other than that is was a great buy.
We must learn from other people so that we can no more and be strong let's do this now and we can no longer safer any more.
Simply outstanding. Even better than I thought it would be and I knew it would be fantastic. Glad I got it!
We have purchased many pieces of custom art from this company and they turn out quality artwork! Great customer service as well!
Incredible Sales and Beautiful Art pieces. I like the option to make your art canvas and that you can choose any border you want. :)
Framed canvas arrived much darker than example given and it looks cheap. Won't use them in the future.
Tip for consumers:
I should have looked for alternative reviews. Art.com's site gives a 4.5 star but when checking now, there is no way to read the reviews.
Products used:
Canvas print art
Great canvas print, vibrant color, good quality, reasonably priced and arrived early! Highly
Reccomend!
I ordered a canvas of a particular size to cover up a window in my RV. I didn't want to put up curtains and the picture would of been a good look. I received the order on time and was very excited about it cause it looked really good, perfect colors that match the decor. I hung up the picture but notice that it was too short for the window. I had measured the window several times cause I knew it would be hard to find something that long. I ordered a print that was advertised at 30"/40" what I got was 30"/36" the bottom of the window showed through, so I email Art.com to return the item. I thought it would be no problem and packaged it back up and hauled it to the car while I wait for the return label. Well. Milo from the service dept wanted me to take a picture of the picture before they accept the return, I was puzzled, and wrote back that I had already repackaged and the huge package is already in my car, I was not about to open it back up to snap a picture!(and what would be the reason for that?)
I told him that it's the same picture that they send and the reason is the measurements are wrong on their website. Long story short. I refuse to take a picture and wanted a free return label. They wanted me to jump through hoops and gave me the run around again after severalemails. I told Milo I wanted to speak to the manager and that I will file a complaint with Amazon.the last email I receive today was that he will refund half the money and the other half when they receive the return package. What a joke. All that back and forth, and I'm still waiting for the return label, cause I'm not about to pay for the shipping back.
They consider my gift certificate as a discount. A gift certificate is a form of payment. Not a discount!
Do NOT USE THEM!
Tip for consumers:
They have illegal policies. Do Not buy from art.com
Products used:
canvas art
Ordered 12 items. Returned 11. Refunded for 9. Paperwork to prove everything. Art.com wouldn't refund my money.
Art Prints, Framed Art, Original Art & Home D̩cor items at Great Prices. Custom Framing and Canvas Transfer available. Fast Delivery, 100% Assured Satisfaction.
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